3. High Blood
Pressure
360 View of the Person
FinancialAutistic
Child
Divorce
Diabetic
Stress
Lack of
Energy
Depression
Over
Weight
Parent
-ing
Elders
Anxiety
Overall Wellbeing
Personal and Work Stress
Social Support
Fitness and Nutrition
Challenges Around Life Transitions
Emotional Health and Wellbeing
Alcohol/ Substance Use
3
4. Eligibility
All Faculty and Staff
All Household Members of
Faculty and Staff
4
Immediate family members
who impact faculty and staff
6. LifeScope
More to
Life
EAP
LifeChoice
EAP/Well
ness
Solutions:
In-depth consultations
Information about government,
community-based and private resources
Referrals to child care centers, nursing
homes, nanny services, emergency back-up
providers, summer camps, public and
private schools, lactation support, adoption
assistance and much more
Materials & Resources: tip-sheets, check-
lists, handbooks, electronic media and other
educational materials
LifeLync
Family and Caregiving
Common Concerns:
Prenatal/Fertility/Adoption
Childcare: in-home, centers, nannies, etc.
Gifted children/Special needs
Adult and Eldercare: entitlement, housing,
hospice
Pet care
Academic guidance: pre-school through
continuing education
Parenting
7. LifeScope
More to
Life
EAP
LifeChoice
EAP/Well
ness
LifeLync
Analyti
cs
Daily Living
Legal
Eldercare tools (i.e. wills, health care proxies, and powers of attorney)
Adoption
Divorce/custody
Landlord/tenant
Contracts
Criminal
Up to 30 minutes free telephonic legal consultation
25% discount if participating lawyer is retained
*Employment issues not covered
8. Mortgages
Estate planning
Identity theft recovery
Debt management
Financial management skills
Up to 30 minutes free initial phone consultation with a financial
educator
Referrals to certified financial professionals
Daily Living
Financial
9. Assistance with everyday tasks:
Recreation and leisure
Major purchasing decisions
Moving and relocation
Household maintenance
Events
Community and civic involvement
Resources and referrals:
Chore services/house cleaners
Consumer comparisons
Real estate brokers and rental agents
Contractors, electricians and plumbers
Event and party planners
Volunteer opportunities
Daily Living Convenience Services
10. LifeScope
More to
Life
EAP
24 hour telephonic access to Master’s-level clinicians, including crisis counseling
1-5 free face to face counseling sessions near work or home
Multi-cultural/multi-lingual counselors; TTY/TDD capability for hearing impaired
Convenient referrals for ongoing needs
Confidential
Emotional Well Being
11. LifeScope
More to
Life
EAP
Emotional Well Being
Relationship difficulties
Family
Mental health concerns
Life cycle events
Grief and loss
Alcohol/substance misuse
Workplace challenges
Stress
13. Adherence to federal and state confidentiality requirements
Professional code of ethics and guidelines
Release of information only with written consent
Confidentiality revoked only in the event of imminent harm to self or others, as
required by law
Confidentiality
14. • Lawyers and Financial Counselors are available by phone
• Work/Life Consultants are available 24/7 by phone or through the web site
• Licensed Mental Health Counselors available by phone 24/7
• Call 1-800- 828-6025
Access
17. Features Continued
Relocation Center – Information on US communities
Savings Center – on-line discounts on hundreds of name-brand goods, travel,
restaurants, and more
Skill Builders – 65 interactive e-learning sessions on management, workplace
& interpersonal topics
Health Tools – interactive health resources
MEDLINEplus – Online access to the National Library of Medicine
WebMD – obtain medical appointments online
18. Quick Quiz
1. The EAP is
a. Federal Agency
b. Employee Assistance Program
c. Environmental Protection Act
2. LifeScope services is/are
a. Confidential
b. For just faculty and staff
c. Thinks of the whole person
19. Quick Quiz
3. Work Life Consultants are
a. Available 24/7
b. Help you find child care resources
c. Do a comparison analysis of a product such as an appliance
4. LifeScope can help you locate
a. Child care resources
b. Spas and yoga programs
c. Pet care services
20. Quick Quiz
5. LifeScope legal services
a. Telephonic
b. Makes referrals to local attorneys and you get 25% discount
c. Will help you with writing a will
6. LifeScope provides you access to a licensed mental health counselor for 1-5
visits. These visits are
5. Confidential
6. Free
7. Can only use once in a 12 month period.
21. Quick Quiz
6. LifeScope provides you access to a licensed mental health counselor for 1-5
visits. These visits are
a. Confidential
b. Free
c. Per Incident
22. MRC Line: MANAGEMENT SUPPORTS
• Management consultation: high-risk situations,
critical incidents, downsizing/reorganization,
conflict resolution, performance issues, etc.
• Management referrals: formal and informal
• Fitness-for-duty consultation and coordination
23. MANAGEMENT SUPPORTS
Management consultation
• Discuss challenging workplace and employee situation
• Obtain professional guidance and support
• Consider multiple layers of impact (productivity, morale, legal,
employee relations, compliance, union contract issues, policy, and
human decency)
• Develop a carefully conceived plan
• Review interventions including Formal Referral
• Prepare for a constructive meeting with employee
24. YOUR SUPERVISORY ROLE AS A MANAGER
• Oversee work process and product
• Model and enforce appropriate workplace behaviors
• Observe and monitor employee well-being
• Provide mentorship, feedback and guidance
• Address problems proactively, professionally and
sensitively
26. WHAT NOT TO DO
You risk crossing professional boundaries if you:
• Ignore it - it affects the work
• Discuss it carelessly – it disrespects the employees privacy
• Diagnose or be a therapist - it could create a liability
27. Why Supervisors Don’t Intervene
1. Time
2. Confidence
3. Hope the problem will go away
4. Discomfort with the role
5. Addressing one problem might bring out more
6. Lack of organizational support
7. Fear of the emotional reaction of employee
28. Key Benefits to Addressing
an Employee’s Behavior
1. Morale
2. Retention of the best employees
3. Productivity of the Department
4. Distressed employee’s success
29. WHAT TO DO
Early intervention is in everyone’s best interest
• Document and keep record of specific incidents
• Discuss your concerns with appropriate personnel
• Address the employee before problems escalate
• Express concern
• Specify work impact
• Communicate expectations
• Offer supportive resources, such as the EAP
30. Three Levels of Response
1. Green
1. Early signs
2. Inquire
3. Set expectations
2. Orange
1. Pattern of behavior
2. Impacting performance of ee and others, including morale
3. Inform HR
1. Red
31. Three Levels of Response
3. Red
1. Ongoing pattern and earlier interventions have not
resulted in desired change
2. High Risk Behavior
3. HR needs to be included
32. EAP REFERRALS WHEN PERFORMANCE IS A CONCERN
“Informal” Suggested Referral
• Supervisor/manager encourages employee to call for
personal or potential performance issues
• All contact remains completely confidential
“Formal” Management Referral
• Referral made by supervisor/manager/HR to address
performance concerns
• Feedback on compliance with referral/recommendations
provided with written consent
33. EAP REFERRALS WHEN PERFORMANCE IS A CONCERN
“Informal” Referral
• Alex always on time; last two weeks showing up
late 4 of 10 working days; offered no explanation
• Toni reports overwhelmed with taking care of
elder parent and is not sleeping
34. EAP REFERRALS WHEN PERFORMANCE IS A CONCERN
“Formal” Management Referral
• Pat is moody and team members “walk on egg
shells” when dealing with Pat. You have spoken
to Pat in the past about this behavior. Last week
Pat yelled at another employee and called that
employee “a total idiot”.
35. Formal Referrals
1. Call the MRC line (1-877-267-1585)
2. Provide the Clinical Consultant with:
1. Your contact information
2. Name of employee who will be calling
3. Reasons for referral (work performance)
4. Actions taken to date
3. Clinical Consultant will send you a Release for Information
(ROI)
36. Formal Referrals (cont’d)
Meeting with the employee
• Clearly state performance concerns
• Clearly explain expectations and timelines
• Describe LifeScope referral as a supportive resource
• Assurance of confidentiality
• Limited feedback on compliance only provided to
HR/manager and requires signed release forms sent to
LifeScope
37. Formal Referral (cont’d)
1. Employee to sign Release of Information to allow for feedback
between Consultant and designated personnel within
organization; feedback limited to compliance with referral
2. Employee will call Life Scope 1-800-828-6025 and be connected
with a Clinical Consultant (primary point of contact) for intake
and ongoing case management
3. Consultant will facilitate a referral with an EAP counselor,
qualified to address specific areas of concern
4. Consultant will monitor employee’s progress /compliance with
recommendations, which may extend beyond company session
model, if indicated
38. Formal Referral (cont’d)
What kind of feedback can HR/Management expect?
1. Consultant will notify HR/Manager of contact made with EAP
2. Consultant will inform HR/Manager of program participation
3. Consultant will not reveal diagnostic, treatment or other
personal information
4. Referral will be most effective when Consultant provided with
work performance status reports
5. EAP and managers work as a team in restoring employee
productivity
39. CRISIS SERVICES
Crisis Response: Critical Incident Response (CIR)
• Traumatic incidents
• Violence in the workplace
• Death of an employee
• Natural disaster
• Catastrophic events
• Other critical incidents
