Ten Commandments of Service

1. Ten Commandments of
Service

2. › Identify yourself
› Listen carefully
› Repeat and get acknowledged that you heard it right
› Apologize for any inconvenience
› Acknowledge the guest’s feeling and emotions
› Explain your action what action will you take to correct the
complaint
› Thank the guest for bringing the matter to your attention
› Find the cause of complaint
› Solve the complaint to the guest’s satisfaction
› Notify your immediate supervisor of the complaint

3. Front of the House
Operations

4. ›Menu card preparation
›Table napkin folding
›Table covering/skirting
›Table setting
›Flower arrangement
A. TABLE PREPARATION

5. TLE Grade 9
Table Napkin

6. › Use a clean surface to prepare your design
fold.
› Make sure your hands are perfectly clean, and
keep the manipulation of the napkin to the
bare minimum.
› Always use a fresh napkin for the table.
› Do not use metal objects.
› Never use excessive amount of starch.
Rules of Napkin Folding