2. RFS for the Flats and Customer Handover ( Customisation/CRM role)
ProjectsFM/HOTOTEAMCRMClientFM/Security
Phase
Informs the CRM-
FMDepartment (
CRM)of the Unit
readiness for
handover
De snagging and
inform CRM
Cordinate with
Project and get
it done and
inform CRM
Check if
completed take
over
Snagging by
CRM and
handover Snags
to Project for
desangging
If all snags are
over , take over
the KEY and
handover to
security.
Inform CRM the
unit is ready
and get NOC
from CRD
Once the NOC is
ready and call
customer for
inspection
Inspect the unit with
customer With FM/HOTO
team. Note down the snag
list
Inform client
and follow the
Handover
process
If no
Inform the date
of inspection
Maintain key
regisiter
Client takeover
the
Unit from
OZONE
If no
snags
3. PROCESS - CRM
CRD WILL SEND F&F CERTIFICATE ALONG WITH
POSSESION LETTER
AMINITIES LETTER
CAR PARK LETTER
RESIDETNT MANUAL
OZONE FMOPERATION CONTACT DETAILS
ON CUSTOMER POSSESION DATE
THE FLAT WILL BE CLEANED BY
HOUSEKEEPING TEAM
PREPARE FOR
CELEBRATION EVENT
4. FLAT HANDING OVER CELEBRATION
BOUQUTE OF FLOWER to
CUSTOMER
ENTRANCE DECORATION
WITH FLOWER
GIFTSSWEETSRIBBON CUTTING
PHOTO CEREMONY
5.
6. Customer Name:
Project Name:
Flat No:
Possession date:
Parameters Poor Ave Good Excel
Flat Handover
1 Warmth and courtesy
2 Clarity and timeliness in providing
information
3 Execution of the handover event
4 Query resolution
5 Pro-activeness
6 Level of convenience
Your new home
7 Cleanliness and upkeep of the flat
8 In line with what was promised
9 Conducive to reside
Overall Satisfaction
Will you refer your friends & relatives to
purchase an apartment in The Wadhwa Group?
Yes No
Any comments/feedback that you wish to share.
CUSTOMER FEED BACK FORM
