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AUDIENCE: 
THE FLIP-SIDE OF 
CONTENT 
MARKETING 
OCTOBER 2014
JEFFREY K. ROHRS 
VP, MARKETING INSIGHTS - SALESFORCE MARKETING CLOUD 
@JKROHRS
@JKROHRS
@JKROHRS
@JKROHRS
“CONTENT MARKETING IS A MARKETING 
TECHNIQUE OF CREATING & DISTRIBUTING 
RELEVANT & VALUABLE CONTENT 
TO ATTRACT, ACQUIRE & 
ENGAGE A CLEARLY 
DEFINED & UNDERSTOOD 
TARGET AUDIENCE 
WITH THE OBJECTIVE OF 
DRIVING PROFITABLE 
CUSTOMER ACTION.” 
-- @JOEPULIZZI
@JKROHRS
CONTENT MARKETING & 
PROPRIETARY AUDIENCE DEVELOPMENT 
ARE DIFFERENT SIDES OF THE SAME COIN.
GETTING AN AUDIENCE IS HARD. SUSTAINING 
AN AUDIENCE IS HARD. IT DEMANDS A 
CONSISTENCY OF THOUGHT, OF PURPOSE, AND 
OF ACTION OVER A LONG PERIOD OF TIME. 
-- @Springsteen
MATT FISH 
@MELTBARGRILLED
@JKROHRS
@JKROHRS
@JKROHRS
@JKROHRS
MATT GETS AUDIENCE 
@JKROHRS
AUDIENCE 
ASSUMPTION 
DISORDER 
@JKROHRS
AUDIENCES ARE ASSETS
30 SECONDS 
$4.0-$4.5 MILLION 
@JKROHRS
@JKROHRS 
$30 BILLION
@JKROHRS 
$19B USD
$545 BILLION 
@JKROHRS
AUDIENCES ARE 
ASSETS
EMAIL SUBSCRIBERS 
ARE A BUSINESS ASSET 
@JKROHRS
SMS SUBSCRIBERS 
ARE A BUSINESS ASSET 
@JKROHRS
YOUTUBE SUBSCRIBERS 
ARE A BUSINESS ASSET
FACEBOOK FANS 
ARE A BUSINESS ASSET 
@JKROHRS
TWITTER FOLLOWERS 
ARE A BUSINESS ASSET 
@JKROHRS
INSTAGRAM FOLLOWERS 
ARE A BUSINESS ASSET
PINTEREST FOLLOWERS 
ARE A BUSINESS ASSET
COMMUNITIES ARE 
A BUSINESS ASSET
AUDIENCES ARE 
ASSETS
CXOs LOVE ASSETS
THE VALUE OF 
PROPRIETARY AUDIENCES IS NOT 
APPRECIATED BY MOST C-SUITES
MARKETING AS COST-CENTER 
@JKROHRS
MARKETING AS ASSET MANAGEMENT 
@JKROHRS
WE FOCUS ON CAMPAIGN-BASED ROI 
@JKROHRS
INSTEAD OF BIG-PICTURE VALUE
1,000,000 
x $30.00 
$30,000,000.00 
ASSET
@JKROHRS
@JKROHRS
24.6M 
- 800,000 
- 3.2% 
23.8M
$298.73 
$64.53 
- $234.20 
- 78.4%
WHAT IF YOU REPORTED YOUR AUDIENCE 
GROWTH & HEALTH TO INVESTORS?
IS PROPRIETARY AUDIENCE 
DEVELOPMENT A KEY MARKETING 
OBJECTIVE OR AN AFTERTHOUGHT?
THE AUDIENCE 
IMPERATIVE 
USE YOUR PAID, OWNED & EARNED MEDIA 
NOT ONLY TO SELL IN THE SHORT TERM BUT 
ALSO TO INCREASE THE SIZE, ENGAGEMENT & 
VALUE OF YOUR PROPRIETARY AUDIENCES 
OVER THE LONG TERM.
THE AUDIENCE 
IMPERATIVE 
USE YOUR PAID, OWNED & EARNED MEDIA 
NOT ONLY TO SELL IN THE SHORT TERM BUT 
ALSO TO INCREASE THE SIZE, ENGAGEMENT & 
VALUE OF YOUR PROPRIETARY AUDIENCES 
OVER THE LONG TERM. 
@JKROHRS
THE AUDIENCE 
IMPERATIVE 
USE YOUR PAID, OWNED & EARNED MEDIA 
NOT ONLY TO SELL IN THE SHORT TERM BUT 
ALSO TO INCREASE THE SIZE, ENGAGEMENT & 
VALUE OF YOUR PROPRIETARY AUDIENCES 
OVER THE LONG TERM. 
@JKROHRS
NO AUDIENCE IS OWNED. 
@JKROHRS
PROPRIETARY AUDIENCES 
ARE EXCLUSIVE
THEY ARE BUILT UPON 
INDIVIDUAL PERMISSION
PERMISSION 
CAN BE REVOKED
PROPRIETARY AUDIENCE 
DEVELOPMENT IS NOW A CORE 
MARKETING RESPONSIBILITY.
SEEKERS 
AMPLIFIERS 
&JOINERS 
@JKROHRS
SEEKERS 
BROWSERS 
LISTENERS 
READERS 
SEARCHERS 
SHOPPERS 
VISITORS 
VIEWERS
information 
entertainment
@JKROHRS
@JKROHRS
@JKROHRS
AMPLIFIERS 
ADVOCATES 
ANALYSTS 
COMMENTERS 
CREATORS 
INFLUENCERS 
REPORTERS 
REVIEWERS 
SHARERS
access 
influence
AUDIENCES WITH AUDIENCES
JOINERS 
SUBSCRIBERS 
FANS 
FOLLOWERS 
CUSTOMERS 
DINERS 
DONORS 
EMPLOYEES 
PARTNERS
convenience 
utility
93% 
58% 
12%
SEEKERS 
AMPLIFIERS 
&JOINERS
YOU MUST DIVERSIFY YOUR 
AUDIENCE PORTFOLIO
CHANNEL-DOMINANT PLAYERS 
WITH EVER-SHIFTING RULES
THE AUDIENCE 
IMPERATIVE 
USE YOUR PAID, OWNED & EARNED MEDIA 
NOT ONLY TO SELL IN THE SHORT TERM BUT 
ALSO TO INCREASE THE SIZE, ENGAGEMENT & 
VALUE OF YOUR PROPRIETARY AUDIENCES 
OVER THE LONG TERM. 
@JKROHRS
THIS IS THE HYBRID 
MARKETING ERA
PAID MEDIA
@JKROHRS 
FOSSIL FUEL
OWNED MEDIA
RENEWABLE ENERGY
EARNED MEDIA
KINETIC ENERGY 
@JKROHRS
THE HYBRID MARKETING 
ENERGY GENERATION
ALL MARKETING IS NOW DIRECT 
@JKROHRS
MOMENTS MATTER!
@JKROHRS
@esurance 
•200K+ entries in 60s 
•5.4M hashtag uses 
• 2.6B TW impressions 
•+211K TW Followers 
•12x web traffic
WE 
MUST 
DEMAND 
MORE 
FROM 
OUR 
PAID & 
OWNED 
MEDIA
THE AUDIENCE 
IMPERATIVE 
USE YOUR PAID, OWNED & EARNED MEDIA 
NOT ONLY TO SELL IN THE SHORT TERM BUT 
ALSO TO INCREASE THE SIZE, ENGAGEMENT & 
VALUE OF YOUR PROPRIETARY AUDIENCES 
OVER THE LONG TERM. 
@JKROHRS
WE NEED MORE THAN CONTENT MANAGERS
WE NEED MORE THAN EMAIL MANAGERS
WE NEED MORE THAN COMMUNITY MANAGERS 
@JKROHRS
WE NEED ASSET MANAGERS 
@JKROHRS
WE NEED DIRECTORS OF 
AUDIENCE DEVELOPMENT
ABBA: ALWAYS BE 
BUILDING AUDIENCES
1. AUDIENCE SIZE 
@JKROHRS
SIZE IS RELATIVE
@JKROHRS
SIZE ALSO MEANS 
ACTIONABLE DATA
2. AUDIENCE ENGAGEMENT
ENGAGEMENT = 
ATTENTION
Events 
Direct Fax 
Direct Mail 
Telephone 
<1990 1990s 
1999 2000s 2014 
TV 
Radio 
Print 
Display 
IM 
Email 
Events 
Direct Fax 
Direct Mail 
Telephone 
TV 
Radio 
Print 
Display 
Cable TV 
Website 
Search 
Online Display 
IM 
Email 
Events 
Direct Fax 
Direct Mail 
Telephone 
TV 
Radio 
Print 
Display 
Website 
Search 
Online Display 
Paid Search 
Landing Pages 
Microsites 
Online Video 
Webinars 
Affiliate Marketing 
Mobile Email 
SMS 
IM 
Email 
Events 
Direct Fax 
Direct Mail 
Telephone 
TV 
Radio 
Print 
Display 
Website 
Search 
Online Display 
Paid Search 
Landing Pages 
Microsites 
Online Video 
Affiliate Marketing 
Webinars 
Blogs 
RSS 
Podcasts 
Contextual 
Wikis 
Social Networks 
Mobile Web 
SnapChat/WeChat 
Apps/Push Notifications 
Group Texting 
Social DM 
Voice Marketing 
Mobile Email 
SMS + MMS 
IM 
Events 
Email 
Direct Fax 
Direct Mail 
Telephone 
TV 
Radio 
Print 
Display 
Website 
Search 
Online Display 
Paid Search 
Landing Pages 
Microsites 
Online Video 
Affiliate Marketing 
Webinars 
Blogs/ RSS 
Podcasts 
Contextual 
Wikis 
Social Networks 
Mobile Web 
Behavioral 
Social Media & Ads 
Virtual Worlds 
In-Game Advertising 
Widgets 
Twitter 
Mobile Apps 
Geolocation 
Pinterest 
Vine 
CHANNEL (R)EVOLUTION
SETH HERZOG
WARM UP THE AUDIENCE
ENGAGEMENT EQUALS 
DELIVERABILITY 
@JKROHRS
@JKROHRS
ENGAGEMENT EQUALS 
VISIBILITY
ENGAGEMENT 
EQUALS 
USAGE 
@JKROHRS
3. AUDIENCE VALUE
VALUE = VALUE TO YOU 
(OR YOUR CLIENTS)
LCV: 
LIFETIME CUSTOMER VALUE
NEV: 
NET EQUIVALENCY VALUE
CIV: 
COMPARATIVE INCENTIVE VALUE
THE AUDIENCE 
IMPERATIVE 
USE YOUR PAID, OWNED & EARNED MEDIA NOT ONLY 
TO SELL IN THE SHORT TERM BUT ALSO TO INCREASE 
THE SIZE, ENGAGEMENT & VALUE OF YOUR 
PROPRIETARY AUDIENCES 
OVER THE LONG TERM. 
@JKROHRS
@JKROHRS
24.6M 
23.8M 
33.42M
THE AUDIENCE 
IMPERATIVE 
USE YOUR PAID, OWNED & EARNED MEDIA 
NOT ONLY TO SELL IN THE SHORT TERM BUT 
ALSO TO INCREASE THE SIZE, ENGAGEMENT & 
VALUE OF YOUR PROPRIETARY AUDIENCES 
OVER THE LONG TERM.
NAME YOUR DIRECTOR OF 
AUDIENCE DEVELOPMENT
AUDIT CONSUMER TOUCHPOINTS
UN-SILO MARKETING
“EFFECTIVE MARKETING 
NOW STANDS ON YOUR 
AUDIENCE’S SHOULDERS.” 
- @LIEBLINK & @JOWYANG
WWW.AUDIENCEPRO.COM 
@AUDIENCEPRO
JEFFREY K. ROHRS 
VP, MARKETING INSIGHTS - SALESFORCE MARKETING CLOUD 
@JKROHRS
AUDIENCE: 
THE FLIP-SIDE OF 
CONTENT 
MARKETING 
OCTOBER 2014
THE AUDIENCE IS NOT BROUGHT TO YOU OR GIVEN 
TO YOU; IT'S SOMETHING THAT YOU FIGHT FOR. 
YOU CAN FORGET THAT, ESPECIALLY IF YOU'VE 
HAD SOME SUCCESS. 
-- @Springsteen

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Audience: The Flip-Side of Content Marketing by Jeffrey K. Rohrs

Editor's Notes

  1. Econsultancy Quarterly Intelligence Briefing: Digital Trends for 2013 Figure 1: What do you regard as the most important opportunity in 2013?
  2. 24.6M subscribers in June 2011 23.8M subscribers in Sept 2011 As of June 2013, Netflix has 29.8M subscribers.
  3. Here to talk about one thing today. Audience.
  4. Here to talk about one thing today. Audience.
  5. Here to talk about one thing today. Audience.
  6. Here to talk about one thing today. Audience.
  7. Seth Casteel, the photographer who with some of his last money in the bank purchased an underwater camera and shot pictures of underwater dogs. The day after he posted them, he had thousands of dollars in his account thanks to social sharing from those who found the pictures funny. A career was made.
  8. Here to talk about one thing today. Audience.
  9. Econsultancy Quarterly Intelligence Briefing: Digital Trends for 2013 Figure 1: What do you regard as the most important opportunity in 2013?
  10. The YouTube personality with the most subscribers isn’t Justin Bieber (8 million) or Rihanna (12.5 million). That honor goes to a 24-year-old Swede named Felix Kjellberg, better known by his YouTube handle, PewDiePie. PewDiePie doesn’t sing or dance, no. PewDiePie has made his name—and a fortune—posting videos of himself playing video games. In one November video, for instance, he plays the Xbox Indie game “Techno Kitten Adventure,” helping a feline avatar navigate dangerous terrain filled with unicorns and narwhals, and shrieking in frustration each time his cat crashes into an obstacle. “What am I supposed to do?” he wails shortly before his grey kitten with a jetpack dies. “It doesn’t get more hardcore than this.” http://www.theatlantic.com/business/archive/2014/03/this-guy-makes-millions-playing-video-games-on-youtube/284402/
  11. Seth Herzog, warm-up comedian for Late Night with Jimmy Fallon.
  12. Seth Herzog, warm-up comedian for Late Night with Jimmy Fallon.
  13. Thanks to our volunteer
  14. Here to talk about one thing today. Audience.
  15. 24.6M subscribers in June 2011 23.8M subscribers in Sept 2011 As of June 2013, Netflix has 29.8M subscribers.
  16. Here to talk about one thing today. Audience.