Kathy Dimou has over 15 years of experience in customer service roles. She worked as a Customer Service Representative for Construction Distribution and Supply Company Limited from 2000 to 2015, handling phone inquiries, processing orders, and maintaining client relations. She also has experience as a Receptionist for Mount Pleasant Group from 1999 to 2000 and as a Cancellation Coordinator for Wells Fargo Alarm Services from 1993 to 2000. Kathy Dimou obtained a diploma in Hospitality and Tourism Administration from Centennial College and currently volunteers with Daughters of Penelope.

1. Kathy (Katerina) Dimou
126 Trinnell Boulevard
Scarborough Ontario
M1L 1S7
Telephone: 416-451-9478 Email: KathyDimou@rogers.com
Career Objective: To obtain a position in a progressive company.
Work Experience
Customer Service Representative
January 31, 2000 to January 31, 2015
Construction Distribution and Supply Company Limited
4630 Dufferin Street
North York Ontario
Duties: Handling telephone enquiries, processing orders, answering customers minor technical
questions,providingcustomerquotes. Followingupwithvariousdepartmentstosee if special products
will arrive on time for the client. Following up to see when back order items will arrive. Maintaining
clientrelations,serviceclientsatourpick upcounter,coordinate branch transferswiththe receivingand
shipping departments. Communicate information between the branch locations and head office.
Calculating delivery charges for the customer. Other duties as assigned.
Receptionist
Mount Pleasant Group
Pine Hills Cemeter
Scarborough Ontario
October 1999-October 2000
Duties: Operatingaswitchboard,handlingfamilyenquires,greetingfamilies,distributingmail,fillingout
maintenance request forms for the grounds crew, selling memorial products.
Cancellation Coordinator
Wells Fargo Alarm Services
April 1993 to August 2000
Duties: Upgrading alarm systems, renewing contracts, reviewing contract and time of cancellation,
request equipment removal and monitoring to be ceded. Visit clients. Prepare final billing.

2. Various Positions
Chestnut Park Hotel/Best Western
108 Chestnut Street
Toronto Ontario
Education
1987 to 1990
Centennial College
Diploma Hospitality and Tourism Administration
Majors: Hotel and Restaurant Management
Volunteer Work
Daughters of Penelope - 2013 to Present
Hobbies: Horseback riding, yoga, embroidery, cooking, baking, reading,
References available upon request