2. Skill 1
Know the product/product knowledge: The
more I knew what I was talking about, the
more the customer became my client in the
long run. The idea here is to be the
knowledge expert. However, one of the most
basic skills, I learned to provide is help; with
that comes humility. In other words, it is OK to
say, "I am sorry, but I am not familiar with that
product or service, but I will be more than
happy to find out for you and possibly assist
you with that as well.
3. Skill 1
Let me find someone that can further assist
you with that." Rest assured your customer
will remain happy and will be receptive to you.
Most importantly, you have now learned
another product or service that you can build
your client base with
4. Skill 2
Body Language/communication styles:
You hear it over and over again in every day
life, "communication is key." The way our
bodies send signals and messages to one
another is another key aspect of providing
exceptional customer service. Ask yourself,
"Am I standing with my arms crossed when I
speak to my customer? Am I making eye
contact? Am I smiling?
5. Skill 3
Anticipate customer needs: Not only is
product/service knowledge and body
language essential, but anticipating the needs
of the customer seals the deal. In other
words, truly learning how and what motivates
your customer to purchase a product and, or,
service allows you to expand your ability to
provide the best customer service
