Dell storage sc5020_Guia de Producto

Dell - Internal Use - Confidential
Dell Customer Communication - Confidential
June 2017
Version 0.1
Version 1.2 0
Dell Storage Hardware:
SC5020
Product Source Guide

Dell Storage SC5020
2 of 22 Dell Storage SC5020 Product Source Guide
__________________________________________________
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notice to any products herein. The content provided is as is and without express or implied warranties
of any kind.
Trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell disclaims proprietary interest in the
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©Copyright 2015 Dell Inc. All rights reserved.
Job Title/Project Name: Dell Storage SC5020
Launch Type/Tier: 1 WW Launch/RTS Date: 6/13/2017
PG Contacts:
Product Manager: Kyle Walczak
Outbound Marketing: Marty Holmes
Version & Date: v0.1, 6/2017 Target Deadline Date: 6/2017
Last Rev Date:
Date Rev Explanation of Changes Author
6/12/2015 .01 Initial draft Kyle Walczak

Dell Storage SC5020
Contents
1 Product Overview...................................................................................5
1.1 Dell Storage SC5020 Hardware .............................................................5
2 Technical.............................................................................................6
2.1 Dell Storage SC5020 Hardware .............................................................6
2.1.1 Hardware Description ..................................................................6
2.1.2 Front and Back Views and Features.................................................6
2.1.3 CPUs .....................................................................................7
2.1.4 Cache and Memory.....................................................................8
2.1.5 Connectivity..............................................................................8
2.1.6 Supported Enclosures ............................................................... 10
2.1.7 Power Supplies ....................................................................... 10
2.1.8 Rack Mount Rails and Cable Management....................................... 11
2.1.9 Field Replaceable Units (FRUs).................................................... 11
2.1.10 Customer Replaceable Units (CRUs).............................................. 12
2.1.11 Portable Volume..................................................................... 12
2.1.12 SC5020 Array Specifications........................................................ 13
2.1.13 Environmental Specifications ....................................................... 14
2.1.14 SC5020 Comparison with SC7020 and SC4020................................. 15
2.1.15 SC5020 Front End Comparison with SC7020.................................... 16
2.1.16 Supported Enclosures and IO Cards .............................................. 18
2.1.17 SC5020 License Transfers .......................................................... 18
2.2 Dell Storage SC5020 Features............................................................. 18
2.2.1 Feature Overview..................................................................... 18
2.2.2 SC5020 Software Features ......................................................... 19
2.2.3 SC5020 Licensing .................................................................... 20
2.2.4 SC5020 Licensing Fulfillment....................................................... 22
2.2.5 Dell Digital Locker .................................................................... 22
2.2.6 SC5020 Supported Drives........................................................... 22
2.3 Service and Support ........................................................................ 23
2.4 ProSupport................................................................................... 23
2.5 ProSupport Plus ............................................................................. 23
2.6 Dell Optimize................................................................................ 23
3 Marketing .......................................................................................... 23
3.1 Marketing Objective........................................................................ 23
3.2 Value Proposition ........................................................................... 24
3.3 Messaging .................................................................................... 24
3.4 Target Customers........................................................................... 32

Dell Storage SC5020
4 Resources .......................................................................................... 32
The following list will be updated as additional resources become available. ........... 32

Dell Storage SC5020
1 Product Overview
1.1 Dell Storage SC5020 Hardware
This SC5020 release represents Dell EMC Storage’s next generation of the Storage
Center mid-range SC series all-in-one array and it’s capability to use the existing disk
expansion enclosures, the SC400, SC420 and SC460 (release in Oct, CY 2017). The
solution utilizes the time tested benefits of SCOS Architecture with a design that is
resilient, providing:
• Enterprise class features in a compact format.
• Performance oriented solution for the mid-size deployments.
• Efficient, power and cooling solution for reduced OPEX.
• Capability for All-Flash, Hybrid or All spinning disks combination.
• “Single pane of glass” control in a distributed multi-array environment.
• Same award winning service support options as the SC products.
The SC5020 is a 3U, compact, active-active, high availability storage controller that
includes the first drive bay, capable of accommodating, 30 x 2.5” SAS drives. The
SC5020 makes the business and technology benefits of true enterprise-class storage
practical and affording for deployments of any size. The flexible architecture provides
for flash-optimized, hybrid configurations or all spinning disk configurations, on a Fibre
Channel, iSCSI or SAS front-end protocol.
SC400 and SC420
The SC400 and SC420 are Storage Center expansion enclosures, based on Dell
Hardware, to bring the quality, reliability and efficiency expected from Dell Enclosure
and drives.
The SC400 is a 2U 12Gb SAS enclosure that supports up to twelve (12) 3.5” disk
drives. Supported 3.5” drives can include a mix of drive speed and capacity in any slot
within the enclosure.
The SC420 is a 2U 12Gb SAS enclosure that supports up to twenty four (24) 2.5” disk
drives. Supported 2.5” drives can include a mix of drive speed and capacity in any slot
within the enclosure, including SSD drives.
Figure 1. SC5020 Dual Controller with 30 2.5" drive enclosure

Dell Storage SC5020
2 Technical
2.1 Dell Storage SC5020 Hardware
2.1.1 Hardware Description
The SC5020 has dual redundant controllers, 30 internal drive slots, 16Gb or 32Gb
Fibre Channel or 10Gb iSCSI network ports or 12Gb SAS all delivered in a space-
saving 3U chassis. The management port on the SC5020 only runs at 1Gb. For
expansion beyond 30 drives, Dell Storage SC400 or SC420 enclosures can be
added to support over 2PB of total raw capacity.
2.1.2 Front and Back Views and Features
30 x 2.5” drive slots
Figure 2. SC420 24 drive 2.5" Enclosure
Figure 3. SC400 12 drive 3.5" Enclosure
Figure 4. SC5020 Front View

Dell Storage SC5020
Figure 5. SC5020 Back View
Key features of the SC5020 controller (2 controllers per chassis) include:
• Two Intel 8 Core (Haswell), E5-2630V3 CPU’s
• 64GB of memory per controller
• On-board 12Gb SAS ports for expansion
o 2 x 12Gb SAS ports per controller (4 per chassis)
• Mezzanine Card
o 4-port 10Gb Ethernet mezz card
o Available in SFP+ or RJ45 options
• One PCIe Gen 3 capable slot
o Full-height, half length slot
o Fibre Channel, iSCSI or SAS IO Cards supported
o All slots are available for front-end IO only
▪ no back–end support
• Two hot-swappable 1485W AC power supplies w/fans
• 1Gbase-T Management Port
2.1.3 CPUs
Utilizing the latest Intel processing power, the SC5020 contains Intel 8 Core (Haswell),
E5-2630V3 CPU’s.
1 PCIe slot
On-board Mezz card, 4x 10Gb iSCSI, SFP+ or RJ45
Dual controllers
Micro USB /
Serial Debug
USB
2-12Gb SAS
back-end ports
1Gb MGMT LAN

Dell Storage SC5020
2.1.4 Cache and Memory
2.1.4.1 Memory
The SC5020 comes with a total 128GB of memory, 64GB per controller. Memory for
the SC5020 cannot be upgraded to higher memory options.
2.1.5 Connectivity
Front-end Connectivity Front-end connections provide IO paths from servers to
storage controllers (via a networking switch) and replication paths from one Storage
Center to another.
2.1.5.1 Mezzanine Card (Optional)
Each SC5020 controller has 1 x 4-port 10Gb ethernet mezzanine card (2 per
chassis). The mezz card is available as either SFP+ card or BASE-T, this is selected
at time of ordering. All 4 ports on the card will be either SFP+ or RJ45 – there is no
mixing of ports on the mezzanine card. The on-board mezz card does not support
DCB or vlan tagging. In order to use DCB/vlan tagging iSCSI, a 10Gb iSCSI IO card
must be purchased and installed in the IO expansion slot.
2.1.5.2 PCIe IO Expansion Cards (Optional)
Each SC5020 controller contains a single PCIe Gen 3 slot. This slot is a full height,
half length. Two-port or 4-port IO cards can be ordered for use in this slot. IO cards
ordered for front-end will be shipped pre-installed from the factory.
Supported SC5020 IO Cards (PCI-e and Mezz only)
Single protocol:
Table 1. Single IO Cards offered with SC5020 (New Systems)
4 port 12Gb SAS (PCIe)
2 or 4 port 16Gb FC (PCIe) - Qlogic
2 or 4 port 32Gb FC (PCIe) - Qlogic
4 port iSCSI BaseT or SFP+ (Mezz)
2 or 4 port iSCSI SFP+ (PCIe) - T540-CR
2 port iSCSI BaseT (PCIe) - T540-BT
Multiple protocol:
Table 2. Multiple IO Cards offered with SC5020 (New Systems)

Dell Storage SC5020
4 port 12Gb SAS (PCIe) and 4 port iSCSI BaseT or SFP+
(Mezz)
2 or 4 port 16Gb FC (PCIe) and 4 port iSCSI BaseT or SFP+
(Mezz)
2 or 4 port 32Gb FC (PCIe) and 4 port iSCSI BaseT or SFP+
(Mezz)
Dual iSCSI:
Table 3. Multiple ISCSI only IO Cards offered with SC5020 (New Systems)
2 or 4 port 10Gb ISCSI SFP+ (PCIe) and 4 port iSCSI SFP+
(Mezz)
2 port 10Gb ISCSI SFP+ (PCIe) and 4 port iSCSI BaseT
(Mezz)
Note:
• The SC5020 SAS controller can only be connected to Dell 13/14G servers
running Dell 12Gb HBAs.
• 12Gb SAS PCIe backend is not supported
2.1.5.3 Back-end Connectivity
Back-end connectivity is strictly between the storage controller and expansion
enclosures. The SC5020 supports 12Gb/s SAS connections to SC400, SC420, and
SC460 expansion enclosures. The SAS ports are located on the back of the storage
controller and are designated as back-end ports in Storage Center.
Note: SC200/SC220/SC280 are not support due to limited back end support and not
supporting 12Gb and 6Gb on the same chain
2.1.5.4 System Management Connectivity
The SC5020 also has system management and administration ports used to
communicate with computers.
• Ethernet port: Used for configuration, administration and management of the
Storage Center. Runs at 1Gb Ethernet via RJ45 connector.

Dell Storage SC5020
2.1.6 Supported Enclosures
The following enclosures are supported for expansion with the SC5020. Enclosures
must be in warranty and with an active hardware support contract.
• Dell SC400 12Gb/s, 3.5” 12-Bay SAS Enclosures
2.1.7 Power Supplies
The SC5020 comes with 2 power supply options: a C14 version is available for all
regions and a C20 power supply is Japan specific. The Japan only PSU with C20
inlet is required for Japan due to power requirements and limitations in power cords.
Both power supplies are dual 1485W AC, Energy Star Gold efficiency rated, hot-
swappable power supplies.
Use the Dell Energy Smart Solution Advisor (ESSA) to calculate power for Dell
Storage SC5020, SC400 and SC420 equipment. Click here to go to the advisor.
2.1.7.1 1485W PSU Key Specifications
Attribute C20 Value (Japan only) C14 Value (All regions)
80 Plus Gold Gold
Power Factor Correction Active Active
FCC Classification Class A Class A
Max Output Current +12VDC/106.75 Amps
+5VDC/36 Amps
+12VDC aux/3 Amps
+12VDC/106.75 Amps
+5VDC/36 Amps
+12VDC aux/3 Amps
Maximum Output Power 1485W 1485W
Nominal Input Operational
Voltage Range
100-240VAC, 50//60HZ 200-240 VAC, 50/60HZ
Current rating on safety
label
17.5 Amps 8.8 Amps
Initial In-rush Current 55 Amps (peak) 55 Amps (peak)
Secondary In-rush
Current
48 Amps (peak) 48 Amps (peak)
Table 4: 1485W PSU Key Specifications
2.1.7.2 SC5020 Energy Star Efficiency Ratings
The SC5020 power supplies have achieved the Energy Star Gold efficiency rating.
The higher the efficiency rating, the less power a controller will use because less of
the power is wasted as heat. A higher efficiency power supply will cut down on the
amount of power needed and ultimately cut down on the cost to power the controller

Dell Storage SC5020
and cut down on the air-conditioning cooling cost to remove the heat dissipated by
the controller.
2.1.7.3 Fans
The SC5020 includes 2 fans that are built in to each power supply. The power
supplies are hot-swappable and FRUs, however, the fans are not.
2.1.8 Rack Mount Rails and Cable Management
To provide fast and easy installation, the Dell Storage SC5020 ships with Dell
ReadyRails™ II sliding rails and a crossbar to install the SC5020 into a 4-post rack
(rails are included as part of the base configuration). The crossbar is used to provide
a professional cable management configuration.
2.1.8.1 Dell ReadyRails™ II sliding rails for 4-post racks
Dell ReadyRails™ II sliding rails for 4-post racks support:
• Tool-less installation in 19” EIA-310-E compliant square or unthreaded round
hole 4-post racks including all generations of Dell racks
• Tooled installation in 19” EIA-310-E compliant threaded hole 4-post racks
• Full extension of the system out of the rack to allow serviceability of key
internal components
2.1.9 Field Replaceable Units (FRUs)
A number of components of the SC5020 are field replaceable by Dell support
personnel:
• Power Supply Units/Fans
• IO expansion cards
• Mezzanine Card
• Drives in Carriers
• Controller
• Controller Service Baffle
• Battery-backup Pack
• PCI-E Riser & Cage
• SAS IO cables
• Front-end IO cables (LC-LC)
• Ethernet cables
• Control Panel
• PSU Interposer
• Enclosure Backplane/Midplane
• Rail kits

Dell Storage SC5020
• Bezel
• Power Cords
2.1.10 Customer Replaceable Units (CRUs)
A number of components of the SC5020 are customer replaceable without Dell
support personnel:
• Power Supply Units/Fans (customer installable)
• Drives in Carriers (customer installable)
• SAS IO cables (customer installable)
• Front-end IO cables (LC-LC) (customer installable)
• Rail kits (customer installable)
• Bezel (customer installable)
• Power Cords (customer installable)
2.1.11 Portable Volume
The SC5020 supports the Compellent Portable Volume feature by offering the Dell™
PowerVault™ RD1000 USB drive and removable disk drive cartridges. Multiple disk
drive cartridges can be purchased and utilized to copy data from one Storage Center
to another.
Portable Volume:
• Utilizes the Dell PowerVault RD1000 USB drive, with removal drive cartridges,
that is auto-recognized by Dell Compellent Storage Center systems.
• Leverages a common USB 2.0 interface instead of sacrificing front- or back-
end ports
• Ensures data protection during transport with standard AES 128 data
encryption
Figure 6. Dell PowerVault RD1000 USB

Dell Storage SC5020
• Protects customer’s data storage hardware investment with an optional
ruggedized transport case
The Dell PowerVault RD1000 functions lying flat or on its edge. Its compact profile
takes up very little space. The removable disk cartridge contains a Serial ATA II hard
drive, and is designed for durability. Each cartridge easily fits into a briefcase, or can
be transported with the optional ruggedized transport case designed specifically for
the RD1000 cartridges.
2.1.12 SC5020 Array Specifications
Table 5: SC5020 Storage Center Array Technical Specifications
Storage Controller 2 controllers per SC5020 array (dual-active
controllers)
Active/Active Cluster Yes
RAID Options RAID 0, 1, 5, 6, RAID 10, and RAID 10 DM (dual
mirror); any combination of RAID levels can exist on
a single array
CPU Intel 8 Core (Haswell), E5-2630V3 CPU’s
Memory (per array/controller) 128 GB per array (64GB per controller)
Front-end IO Connectivity Optional 4 onboard 10Gb ethernet ports (SFP+ or
BaseT) per controller (mezz card)
Optional front-end connectivity: 8/16Gb FC, 1/10Gb
iSCSI (SFP+ and Base-T) or 12Gb SAS
Back-end IO Connectivity 12Gb/s SAS
Internal Storage 30 x 2.5” drive bays
Supported Enclosures Dell SC400 12Gb/s, 3.5” 12-drive SAS Enclosure
Dell SC420 12Gb/s, 2.5” 24-drive SAS Enclosure
Dell SC460 12Gb/s, 3.5” 60-drive SAS Enclosure
Expansion Storage—Min/Max
number of drives per array
30/222 drives (30 internal, plus 192 external)
Maximum number of drives per
chain
Maximum 24 Bay enclosures per
chain
Maximum 12 Bay enclosures per
chain
192
8
16

Dell Storage SC5020
Total Storage Capacity 2PB Raw
Supported drive types HDD: 15K, 10K, 7.2K RPM; SSD: write-intensive,
read-intensive
(different drive types, transfer rates and rotational
speeds can be mixed in the same system)
Supported NAS Deployment
(optional)
FS8600 NAS Appliance
2.1.13 Environmental Specifications
Table 6:SC5020 Hardware Physical and Environmental Specifications
Physical (per SC5020 chassis)
Height 133.3 mm (5.25 inch)
Width 445 mm (17.52 inch) without rack latches
Depth 785 mm (30.9 inch)
Maximum Weight 24.22 kg (53.4 lbs)
Form Factor 3U
Power Supply
Quantity 2
Type Dual-redundant, hot-swappable 1485W, Gold
Efficiency
Power Supply (Watt) 1485W (Power Supply Rating)
Operating Voltage 200 to 240 VAC, 50-60Hz, 8.8 Amp
Power Supply Heat Dissipation
(BTU/hr)
Max 5,067(at 1485W)
Fans 2 hot-swappable fan modules
Environmental
Temperature Ranges (For Altitude
<950m or 2952.75 ft)
Operating: 50º to 95ºF (10º to 35ºC ) Non-operating:
-40º to 149ºF ( -40º to 65ºC)
Relative Humidity Operating: 10% to 80% (non-condensing) Non-
operating: 5% to 95% (non-condensing)
Altitude Ranges – Low Limits Operating and Non-operating: -15.2 meters (-50
feet)
Altitude Ranges – High Limits Operating: 3,048 meters (10,000 feet) Non-
operating: 12,000 meters (39,370 feet)

Dell Storage SC5020
Acoustics
SC5020 has been designed and tested for applications in unattended data centers;
accordingly, the system design meets Category 5 acoustic specification as
described in Dell Acoustical Standard AC0142, rev. A05, Server and Storage Product
Acoustical Specification
SC5020 Acoustic Performance (23±2°C Ambient)
Sound Pressure Level (LpA;
dBA)
58
58
dBA @ Idle (45% pwm)
dBA @ Operating (45% pwm)
Sound Power Levels (LwA-
UL; BA)
7.3
7.6
BA @ Idle (45% pwm)
BA @ Operating (45% pwm)
Tones Prominent tones are present but are less than 2dB
(prominence ratio) above the ECMA-74 criteria for
prominent tones.
SC7020 Acoustic Performance (35°C Ambient)
Sound Pressure Level
(LpA; dBA)
68 dBA@ Max System Load (71%
pwm)
Sound Power Levels
(LwA-UL; BA
8.5 BA@ Max Load (71% pwm)
Tones Prominent tones are present but are less than 4dB
(prominence ratio) above the ECMA-74 criteria for
prominent tones.
2.1.14 SC5020 Comparison with SC7020 and SC4020
The SC5020 all-in-one array is an addition to the Dell Storage SC family. The
SC5020 is targeted for small to medium sized organizations and customers looking
for a compact, affordable, yet feature-rich and scalable solution from Dell Storage
and is the next generation and replacement product for the SC4020.
Table 7: SC5020 Hardware Comparison with SC7020 and SC4020
Dell Storage Arrays
SC4020 SC5020 SC7020
Hardware
Specs
Integrated dual
controllers in a 2U x
24 2.5” Chassis
Integrated dual controllers in a 3U x 30 2.5”
Chassis

Dell Storage SC5020
Processor
Intel 1x, 4 Core, E3-
1265L v2, 2.50GHz,
Intel: 1x, 8 Core, E5-
2630 v3 2.4GHz
Intel:2x, 8 Core, E5-
2628 v3 2.5GHz
Memory 16GB per controller 64GB per controller 128GB per controller
PCI-E
Support
1 PCI-E Slot 1 PCI-E Slot 3 PCI-E Slots
Expansio
n Support
Supports
SC200/SC220/SC28
0 6Gb SAS
enclosures
Supports
SC400/SC420/SC46
0 12Gb SAS
enclosures
Supports
SC400/SC420/SC46
0 12Gb SAS
enclosures
Protocols
SAN: iSCSI, FC,
SAS
SAN: iSCSI, FC,
SAS
SAN: iSCSI, FC
Max Drive
count
192 drives 222 drives 500 drives
Max raw
capacity
1PB 2PB 3PB
2.1.15 SC5020 Front End Comparison with SC7020
The key difference between the SC5020 and SC7020 from a connectivity
perspective is that the SC5020 only has a single PCIe slot per controller while the
SC7020 has three PCIe per controller as indicated in the below figures.

Dell Storage SC5020
Figure 7: Back View of SC5020
Figure 8: Back View of SC7020

Dell Storage SC5020
2.1.16 Supported Enclosures and IO Cards
SC5020 supports the new 12Gb SAS SC400 and SC420 enclosures as well as the
12Gb SAS SC460 when it releases in Oct CY17. The legacy Xyratex and
SC200/SC220/SC280 enclosures are not supported on the SC5020.
• 12Gb SAS enclosures are supported on the 12Gb SAS expansion ports on
the controller.
o SC5020 does not support using 12G SAS HBA in the PCIe slot as
backend connectivity
o SC200/SC220/SC280 are not support due to limited back end support
and not supporting 12Gb and 6Gb on the same chain.
• For SAS host connectivity use the Dell 12Gb SAS HBA that is supported in
13G and 14G servers
Table 8: SC5020 Supported Enclosures
Enclosures Support Comments
SC400/SC420 X 12Gb SAS enclosures
SC460 X Release in Q4 CY17
SC200/SC220/SC280 Not Supported Not supported due to limited
back end support and not
supporting 12Gb and 6Gb on the
same chain
2.1.17 SC5020 License Transfers
Customers transitioning to SC5020 will receive new licenses for their SC5020
Systems. The plan is support customers moving from a Series 20/30/40, SC4020
and SC8000 to SC5020 by moving the features license transfer over to the SC5020.
The timeframe for support in the sales tools will be Q4 CY17.
2.2 Dell Storage SC5020 Features
2.2.1 Feature Overview
Key Features of the Dell Storage SC5020 include:
• All-in-one controller and enclosure chassis
• 3U 30-built in 2.5” drive bays
• 128Gb of memory per array
• Intel 8 Core (Haswell), E5-2630V3 CPU’s per controller
• 1 PCI-E slot and I mezz per controller for front-end connectivity
• 12Gb SAS back-end expansion with SC400/420 enclosures
• Multi-protocol front-end support with Fibre Channel (iSCSI) and SAS(iSCSI)

Dell Storage SC5020
• Simplified software licensing
• Energy-efficient power supply (Energy Star Platinum rated)
• 8Gb Fibre Channel or 16Gb Fibre Channel or 10Gb iSCSI options
• 3U 30-built in 2.5” drive bays
• Storage Center features:
o Data progression (Advanced Auto Tiering)
o Dynamic Capacity (Thin Provisioning)
o Data Instant Replay (Continuous Snapshot)
o Remote Instant Replay
o Live Volume (now with Auto-failover)
o Dedupe & Compression
o Data-at-rest encryption
o QoS
o Live Migrate
o Dell Storage Manager for management
2.2.1.1 SC5020 Scalability
The initial release of the SC5020 will support up to 222 drives and 2PBs of raw
capacity with Storage Center v7.2.10
2.2.1.2 Storage Network Connectivity
SC5020 maintains the Storage Center front-end multi-protocol support so customers can
have the flexibility to use various SAN Networking protocols. SC5020 supports 16Gb Fibre
Channel (auto-neg to 8GB) or 32Gb Fibre Channel (auto-neg to 16Gb), 10Gb iSCSI front
end connectivity (Baset auto-neg to 1GB) or 12Gb SAS connectivity.
2.2.1.3 NAS Support
The SC5020 is fully compatible with the FS8600 NAS appliance, opening new
opportunities for unified block and file solutions in both mid-tier FC and iSCSI
spaces.
2.2.2 SC5020 Software Features
The SC5020 is supported by SCOS v7.2.10, continuing the efficiency and
automation of Dell Storage architecture. With the release of the SC5020 came with
software bundles and new licensing. Storage Center Software is now available in
easy to order software bundles:
• Storage Center Base License
• Performance Bundle
• Data Protection Bundle

Dell Storage SC5020
Each base software bundle covers the first 48 drives with expansion packs available
in 24-drive increments.
The SC5020 will support the Storage Center array-based and server-based software
features that are supported with Storage Center OS 7.1.10 and DSM 2016 R3 as its
Management Tool. Additionally, integrations with Oracle, Microsoft, VMware, IBM-
AIX and other major software partners are also supported. For more information on
SCOS 7.1.10, please reference the SCOS 7.x Product Source Guide on SalesEdge
here.
2.2.3 SC5020 Licensing
The SC5020 will follow the SC licensing model that was implemented on the
SC9000/SC7020. The SC5020 has a Core Base Software License and an additional
Storage Center Drive license that applies to the total number of drives in the array.
This new model allows customers to only purchase the drive licenses they need
without complex calculations of existing expansion packs and drive counts.
Additionally, we have value-priced software feature bundles that are a onetime
purchase license and can be used for any number of drives in the SC5020 array.
Individual Storage Center Features are still available to be purchase a-la-carte for
customers who do not want to purchase in a software bundle.
Unlike the SC9000 and SC7020, the SC5020 does not have a drive cost adder thus
no enterprise cap.
Figure 9: SC5020 Licensing Model

Dell Storage SC5020
Software License
Category
Software License Notes
Bundled Storage
Center license
(required with new
SC7020 arrays)
(covers 0 drives)
Storage Center OS
Base
Dynamic Capacity
Base
Dynamic Controllers
Base
Dell Storage
Manager
Foundations &
Reporting
Dedupe &
Compression
Virtual Port
Data Instant Replay
Base
Live Migrate
Storage Center
Drive License
Applies to Storage
Center OS Base
Only
Storage Center
Bundles & Features
Storage
Optimization Bundle
Includes: Data
Progression and Fast
Track
Storage Protection
Bundle
Includes: Live Volume,
Remote Instant Replay
and Replay Manager
Total Feature
Bundle
Includes: Storage
Optimization Bundle,
Storage Protection
Bundle, Dell Storage
Manager Chargeback
& Encryption
Remote Instant
Replay
One time license
covers any number of
drives
Live Volume +
Remote Instant
Replay
Dell Storage
Manager
Chargeback
Replay Manager
Encryption
Live Volume
Table 9: SC5020 Features

Dell Storage SC5020
2.2.4 SC5020 Licensing Fulfillment
Software licenses for the SC5020 are fulfilled at the Dell factory. Customer’s will
receive licensing download information via email that will allow them to access Dell
Digital Locker to down load their software licenses.
2.2.5 Dell Digital Locker
Dell Digital Locker (DDL) is a customer facing portal that allows customers to
manage both their Dell software and the software license that they purchase that are
preinstalled on their Dell System. The Dell Digital Locker allows customers to view
and manage their products, software and licensing information in one location.
2.2.6 SC5020 Supported Drives
The following drives will be supported in the SC5020 chassis
Table 10: SC5020 Chassis Supported Drives
NLSAS Drives
1TB, SAS,12Gb, 7K, 2.5", HDD
10K Drives
900GB, SAS, 12Gb, 10K, 2.5", HDD
1.2TB, SAS, 12Gb, 10K, 2.5", HDD
1.8TB, SAS, 12Gb, 10K, 2.5", HDD
1.8TB, SAS,SED FIPS, 12Gb, 10K, 2.5", HDD
15K Drives
600GB, SAS, 12Gb, 15K, 2.5", HDD
600GB, SAS,SED FIPS, 12Gb, 15K, 2.5", HDD
SSD’s
960GB, SAS, 12Gb,RI, 2.5" SSD
1.92TB, SAS, 12Gb, RI, 2.5" SSD
1.92TB, SAS, SED FIPS, 12Gb, RI, 2.5" SSD
3.84TB, SAS, 12Gb, RI, 2.5" SSD
7.684TB, SAS, 12Gb, RI, 2.5" SSD
15.36T, SAS,12Gb,RISSD, 2.5"
800GB, SAS,12Gb, WI, 2.5", SSD

Dell Storage SC5020
1.6TB, SAS,12Gb, WI, 2.5", SSD
1.6TB, SAS, SED FIPS, 12Gb, WI, 2.5" SSD
2.3 Service and Support
SC5020 will to launch with ProSupport, ProSupport Plus and Optimze.
2.4 ProSupport
ProSupport is the base support offering which combines the same features and
storage expertise of Copilot with advanced technical knowledge and global
availability of ProSupport. Support terms and lengths on the SC5020 remain the
same as Copilot offerings (24x7 support with 2/4/8 hour parts, next business day
(NBD) parts, or a Support Center only option in which all parts and on-site visits
come at an additional fee).
2.5 ProSupport Plus
ProSupport Plus Powered by Copilot is a brand new support offering on the SC5020
providing advanced technical support and premium proactive services to SC5020
customers. ProSupport Powered by Copilot proactively improves hardware
performance and stability with the expertise of elite storage engineers, the advocacy
of a dedicated Technical Account Manager (TAM) and the automated technology of
SupportAssist.
2.6 Dell Optimize
Dell Optimize is in-depth, predictive analysis and expert guidance delivered by a Dell
Storage Expert, and continues to be an add-on service offering for direct and
channel customers. Dell Optimize provides a dedicated Enterprise Systems Analyst
(ESA) to the customer with deep storage expertise and knowledge of the customer’s
environment. With ProSupport Plus nd Dell Optimize, customers have a TAM and an
ESA collaborating, coordinating and guiding customers toward the most efficient
storage environment, enabling IT staff to focus on more important tasks to drive their
business
3 Marketing
3.1 Marketing Objective
Broaden the SC storage platform by establishing an affordable mid-range SC
storage platform.

Dell Storage SC5020
3.2 Value Proposition
SC5020 is a major platform upgrade to the current SC4020 array, offering significant
performance and capacity enhancements, while continuing the powerful efficiency
and cost advantages that have made SC4020 a popular mixed-workloads solution
for entry- to mid-size storage customers
3.3 Messaging
What’s NEW with SC5020?
SC5020 is primarily a hardware platform upgrade to the SC4020 line. That being
said, the improvements are substantial and will be very impactful for our customers.
• Processor – 8-core Haswell
• Memory – 64GB per controller
• Max capacity – 2PB per array (more in federated multi-array clusters, users
can federate multiple system such as 08 Systems Dual Controller SC Family
under a single UI)
• and federate their capabilities to scale environments to millions of IOPs,
60PB(Raw), and 20,000 volumes.)
• Expansion protocol – 12Gb back end
• Network connectivity – Greater flexibility/modularity (PCIe slot and
mezzanine)
• Form factor – 3U, 30 internal drive slots
• Simplified software licensing – NO capacity tiers, all licenses extend to full
array capacity
• Lower cost services options – ProDeploy (including remote install option) or
ProDeploy Plus
What CONTINUES with SC5020?
SC5020 should be used as an opportunity to reintroduce customers to the cost-
saving benefits of the SCOS operating system and the overall SC Series platform.
SC5020’s SCOS 7.2.1 firmware supports all the latest next-generation SCOS 7.x
features, including
• Data Progression auto-tiering
• Dynamic RAID tiering
• “0-100% flash” hybrid architecture
• Intelligent Deduplication and Compression

Dell Storage SC5020
• Live Migrate multi-array federation (with Volume Advisor load balancing
wizards)
• Live Volume business continuity/auto-failover
• QoS, VVols, VLAN tagging
• Thin clones, snapshots, replication
• SED support (self-encrypting drives)
• Dell Storage Manager interface
• PS Series coexistence (full replication with legacy EqaulLogic arrays)
• Dell EMC ecosystem integrations
• More…
Figure 10: SC Series platforms
Attention Grabbers
The following claims-based statements will be used to attract attention in support of
launch themes. Also see Key Themes and Claims sections.
• “Lowest $/GB at any hybrid mix”
• “2X max capacity, 3X bandwidth, 4X memory” -- vs. SC4020 predecessor,
see below “Great hybrid flash performance – for less!”
➢ 370,000 block IOPs*
➢ 360,000 IOPs with less than 1ms latency
➢ 250,000 IOPS, 70/30 reads
➢ 19,000 MB/s for sequential workloads
* Note specific IOPS claims will not generally be used in highest-level midrange
storage positioning, but may be used when customer has been identified as an SC
prospect.

Dell Storage SC5020
Key Launch Themes
In addition to promoting the new SC5020 platform capabilities, launch themes will
restate key SC Series values and support the overall “optimized for economics” and
“hybrid focus” aspects of the Dell EMC Midrange Storage Positioning. High-level
and feature-based examples are listed below.
Theme/Topic Example Supporting Text
Accelerate your workloads…
automate your cost savings
SC5020 helps you DO MORE for LESS COST,
giving companies of any size a modern storage
advantage in today’s quickly evolving competitive
environments. SC5020 offers automated
platform efficiency and intelligent data reduction
that simultaneously optimizes performance and
cost.
0 – 100% Flash “SC arrays are the ULTIMATE HYBRID
SOLUTION.” SC architecture is uniquely tuned to
extract maximum value from diverse media types.
Industry-leading auto-tiering, including dynamic
RAID tiering
Most comprehensive data reduction (Intelligent
Dedupe/Compression) Lowest $/GB at any hybrid
mix
SC offers the lowest effective $/GB at ANY hybrid
mix. (See Claims section for additional claims
and required legal caveats.)
“Dial in your cost savings.” Target specific
price/performance ratios.
You choose exactly how much flash you need to
succeed – on a per-array, per application or per-
volume basis – then change that mix quickly and
cost-effectively as business needs evolve.
Need more performance? Add SSDs.
Need more “cheap and deep” capacity as cold
data volumes grow? Add a tier of inexpensive
HDDs.
New drives are automatically assimilated and
applied to existing storage policies, letting you
tune your environment quickly and non-
disruptively.
Intelligent
Intelligent Data Reduction
(Dedupe and Compression
“Cost-reduce ANY SC configuration.”
Unlike competitors, SC Series offers
deduplication and compression on both SSDs

Dell Storage SC5020
and HDDs in a hybrid array – even on volumes
that auto-tier across media types!
SC Series data reduction is fully integrated with
Data Progression to keep performance high and
costs low throughout the data lifecycle.
You select which volumes you want to reduce,
and SCOS dynamically targets “the right data”
within that volume to maximize cost savings while
minimizing performance impact.
Low-Cost Federation,
Business Continuity
Included Live Migrate feature lets you move
volumes between arrays quickly and non-
disruptively – without remapping hosts. Create
federated clusters of arrays under unified
management to make best use of all available
resources.
Included Volume Advisor continually monitors
federated arrays, makes proactive load balancing
recommendations, provides wizard-based
migration assistance.
Live Volume keeps mission-critical apps running
during unexpected outages and disasters with
seamless auto-failover between local and remote
arrays. Affordably-priced NATIVE SCOS
feature: no extra hardware or software installation
is required to create your “always available”
storage environment.
Expanding Dell EMC
ecosystem integration
Dell EMC merger was a great thing for SC
customers – benefits continue to evolve and
grow.
Customers can mix/match familiar products,
preserve investments
Testimony to Dell EMC’s commitment to
continued innovation for SC Series.
Recent integrations include PowerPath, Data
Domain, ViPR, VPLEX, RecoverPoint, Avamar
Networker – and coming in 2HCY17, CloudIQ
cloud-based storage analytics!
Table 11: Launch Themes
Competition
Why will the SC5020 win vs. competitors? SC5020 will win due to the following key
differentiators.

Dell Storage SC5020
Figure 11: SC5020 Competition
What are the main competing products for the SC5020?
SC5020 competes against the following arrays. Note competitor shortfalls.
• HPE 3PAR 8200, 2-controller 8400: Data reduction is only on all-flash
volumes. NetApp FAS2600: Costly flash, each controller is an island of disks
(not shared)
• IBM Storwize 5000: No dedupe, very limited QoS function
• HDS G200: Dedupe is only on all-flash pools
• Pure //m20: Costly, no synch replication/auto-site failover or federation or
NAS
• Nimble 1000/3000/5000 (hybrid or flash): No dedupe in hybrid, Expensive
flash
Target Markets
SC5020 allows SC to move into new and existing accounts in the $25K-$150K price
band and increase overall market share for Dell EMC midrange solutions. SC5020
is appropriate for many mixed-workload applications. Ideal prospects include
• Existing SC customers – especially SC4020 customers due for a refresh
• Existing PS/EqualLogic customers
• Any midrange customer looking primarily for a hybrid flash solution

Dell Storage SC5020
• Any entry- to midrange environment where cost is a primary determining
factor
• Distributed environments where SC5020 may be ideal for a remote/branch
office solution
See Dell EMC Midrange Positioning presentation for additional information on
positioning the overall Dell EMC midrange portfolio.
Claims / Proof Points
What Claims and Proof Points do we have for the SC5020? The following claims
have been legally approved for use with the SC5020
Compared to SC4020
Short / Topic Full Birdseed Legal AD#
IOPS vs. SC4020 Up to 45% more
IOPS than
SC4020
SC4020
* Based on April 2017
internal Dell EMC
testing, compared to
previous-generation
SC4020. Actual
performance will vary
depending upon
application and
configuration.
G17000081
Bandwidth vs.
SC4020
Up to 3X higher
bandwidth
(GB/sec) than
SC4020
* Based on April 2017
internal Dell EMC
testing, compared to
previous-generation
SC4020. Actual
performance will vary
depending upon
application and
configuration.
G17000081
Memory vs.
SC4020
4X more memory
than SC4020
No birdseed required G17000081
Max capacity vs.
SC402
2X greater max
capacity than
SC4020
No birdseed required G17000081
Table 12: SC5020 vs SC4020

Dell Storage SC5020
Pricing (Comparative)
Competitive AFA Lowest effective
$/GB AFA
Dell internal analysis,
April 2017. Net effective
capacity after 5:1 data
reduction including 5
years of 7x24x4hour on-
site support as compared
to other midrange
storage from major
vendors. Customer’s
price may vary based on
a variety of
circumstances and data
should be used for
comparison purposes
only.
G17000087
Competitive HDD Lowest effective
$/GB HDD
to other midrange
storage from major
vendors. Customer’s
price may vary based on
a variety of
circumstances and data
should be used for
comparison purposes
only.
G17000087
Competitive Hybrid Lowest $/GB for
hybrid arrays
to other midrange
storage from major
vendors when using the
same mix of SSD and
HDD capacity.
Customer’s price may
G17000087

Dell Storage SC5020
vary based on a variety
of circumstances and
data should be used for
comparison purposes
only.
Table 13: Pricing
Performance (Absolute)
Max IOPS >370,000 IOPS Based on internal tests
performed by Dell in
April, 2017. 100%
sequential reads with 8K
sector transfer size.
Actual performance will
vary based on
configuration and usage
and manufacturing
variability.
G17000081
Max IOPS, low
latency
>360,000 IOPS
with latency under
1ms
Based on internal tests
April, 2017. 100%
sequential reads with 8K
vary based on
and manufacturing
variability
G17000081
“Real world” IOPS >250,000 IOPS for
70/30 OLTP-type
workloads
Internal test performed by
Dell in April, 2017
running OLTP type
workloads with 70%
reads, 30% writes and 8k
vary based on
configuration, usage and
manufacturing variability
G17000081
Bandwidth >19,000 MB/s
bandwidth
Based on internal tests
April, 2017. 100%
sequential reads with
256K sector transfer size.
G17000081

Dell Storage SC5020
vary based on
and manufacturing
variability.
Table 14: Performance
3.4 Target Customers
The SC5020 is designed to fundamentally address three types of customers:
• Mid-size standalone solutions
o US $25-50K entry point is ideal for small SAN upgrades and first-time
SANS
o Gives Dell EMC a highly strategic entry to thousands of greenfield SMB
customers for both the SC5020 and Dell’s Fluid File System for unified
block and file
• Distributed Enterprise solutions
o Ideal “edge solution” for “core/edge” deployments with existing
SC8000.
▪ The SC5020 powers Remote Office/Branch Office and
departmental SAN solutions
o Makes the entire Storage Center portfolio more attractive to large
enterprise customers
o Enterprise customers now have the flexibility to deploy multiple “right-
sized” solutions throughout their infrastructure
o Integrated management control and shared hardware options
• Flash solutions
o SC5020’s unique Flash capabilities can be applied to either mid-sized
standalone or distributed enterprise solutions
o Customers benefit from all-flash performance for the price of a disk-
based solution
o Start with a low-cost entry all-flash configuration and grow performance
by adding Write-intensive drive and expand capacity by adding HDDs
4 Resources
The following list will be updated as additional resources become available.

Dell Storage SC5020
Spec Sheets and Brochures:
• SC5020 Spec Sheet
Sales Aids:
• SC5020 FAQs (SalesEdge)
• SC5020 FAQs (Enablement Center)
• Energy Smart Solution Advisor (ESSA)
• SC Sizer
• Flash Storage Efficiency Guarantee 4:1 Data Efficiency
Presentations, Trainings
• SC5020 Sales Slides with SC architecture overview (SalesEdge)
• SC5020 Sales Slides with SC architecture overview (Enablement Center)
• SC5020 lowers digital transformation costs with lowest $/GB in market
((Launch blog, Craig Bernero)

Dell storage sc5020_Guia de Producto

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