Sorting out the answersMichigan Library Association 2009<br />A Case Study of the Clinton-Macomb Public Library<br />
What Are You Doing Here?<br />You want to know what ‘Card Sorting’ is<br />You’re looking to (re)design your website<br />...
What Are We Doing Here?<br />Our website had become outdated…<br />And we needed a kinder, more gentle site.<br />So first...
How Do You Get There?<br />GOOD to Have<br />MUST Have<br />COOL to Have<br />
Information Elements<br />Know your elements!<br />Calendar<br />Catalog<br />Social Media<br />Policies<br />WOAH! STOP!H...
Newberry Winners
A Link to Local Law-Enforcement
Storytimes
Summer Reading Program
Volunteer Sign-Up
Card Applications
Hours and Location(s)
Fines and Fees</li></li></ul><li>Organizing all that stuff<br />Everyone does it differently.<br />Everyone believes that ...
Intuitive Navigation<br />
Fully Conceptualized<br />
Totally Wrong<br />
Card Sorting: What is it?<br />Sorting cards.  Yep, that simple.<br />The Card Catalogue and AACR2 are classic examples of...
Survey Results<br />[screen shot of survey we handed out]<br />
OptimalSort.com<br />Free!<br />90-day subscription is $199<br /><ul><li> Unlimited sort participants
 Unlimited number of cards to sort
 Unlimited number of active projects
 Results spreadsheet
 Library logo</li></li></ul><li>OptimalSort.com Tour<br />
You can add contextual information to each card that the user sees when they hover over the card.<br />
What is Open Sort?<br />Open sort is when your users group information elements into arbitrary (user-defined) categories.<...
Can link from anyone of the cards to get all the categories this card was placed in.<br />
Open Sort<br />1 week in October 2008<br />26 unique and complete responses<br />For the information element – Book Club I...
Closed Sort<br />Closed sort is when your users group information elements into pre-defined categories.<br />
Going from Open to Closed Sort<br />Majority rules, go with your gut for organizing information.<br />10 Categories<br />F...
Closed Sort Categories<br />Find It	<br />About Us	<br />Who We Are	<br />Children	<br />Using Your Library	<br />Get Invo...
218 Responses completed in November 2008<br />
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Sorting out the_answers

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Sorting out the_answers

  1. 1. Sorting out the answersMichigan Library Association 2009<br />A Case Study of the Clinton-Macomb Public Library<br />
  2. 2. What Are You Doing Here?<br />You want to know what ‘Card Sorting’ is<br />You’re looking to (re)design your website<br />You’re looking for constructive methods for redesigning<br />The other programs were not of interest to you<br />You are anti-Buckeye<br />‘Wii’ are not amused<br />Construction projects this year? You’re kidding, right?<br />You were born in the 1900s and think FIC goes in the 800s.<br />
  3. 3. What Are We Doing Here?<br />Our website had become outdated…<br />And we needed a kinder, more gentle site.<br />So first, we had to figure out what process to use when creating our new site.<br />
  4. 4.
  5. 5. How Do You Get There?<br />GOOD to Have<br />MUST Have<br />COOL to Have<br />
  6. 6. Information Elements<br />Know your elements!<br />Calendar<br />Catalog<br />Social Media<br />Policies<br />WOAH! STOP!How do we organize all this stuff?<br /><ul><li>Contact Information
  7. 7. Newberry Winners
  8. 8. A Link to Local Law-Enforcement
  9. 9. Storytimes
  10. 10. Summer Reading Program
  11. 11. Volunteer Sign-Up
  12. 12. Card Applications
  13. 13. Hours and Location(s)
  14. 14. Fines and Fees</li></li></ul><li>Organizing all that stuff<br />Everyone does it differently.<br />Everyone believes that they’re the ones doing it right.<br />Everyone actually does do it right.<br />
  15. 15. Intuitive Navigation<br />
  16. 16. Fully Conceptualized<br />
  17. 17. Totally Wrong<br />
  18. 18. Card Sorting: What is it?<br />Sorting cards. Yep, that simple.<br />The Card Catalogue and AACR2 are classic examples of card sorting<br />
  19. 19. Survey Results<br />[screen shot of survey we handed out]<br />
  20. 20. OptimalSort.com<br />Free!<br />90-day subscription is $199<br /><ul><li> Unlimited sort participants
  21. 21. Unlimited number of cards to sort
  22. 22. Unlimited number of active projects
  23. 23. Results spreadsheet
  24. 24. Library logo</li></li></ul><li>OptimalSort.com Tour<br />
  25. 25.
  26. 26.
  27. 27.
  28. 28.
  29. 29. You can add contextual information to each card that the user sees when they hover over the card.<br />
  30. 30. What is Open Sort?<br />Open sort is when your users group information elements into arbitrary (user-defined) categories.<br />
  31. 31.
  32. 32.
  33. 33.
  34. 34. Can link from anyone of the cards to get all the categories this card was placed in.<br />
  35. 35. Open Sort<br />1 week in October 2008<br />26 unique and complete responses<br />For the information element – Book Club Information here are the responses we received:<br />Do<br />Events & Activities<br />Library Activities<br />What's Happening?<br />Reading help<br />Fun stuff to do or things that help you and your community.<br />
  36. 36. Closed Sort<br />Closed sort is when your users group information elements into pre-defined categories.<br />
  37. 37. Going from Open to Closed Sort<br />Majority rules, go with your gut for organizing information.<br />10 Categories<br />Find It <br />About Us <br />Who We Are<br />Children<br />Circulation<br />Using Your Library<br />Get Involved<br />Services <br />Teen <br />What's Happening<br />
  38. 38. Closed Sort Categories<br />Find It <br />About Us <br />Who We Are <br />Children <br />Using Your Library <br />Get Involved <br />Teen <br />What's Happening <br />Research <br />Local Interest <br />Guides <br />Recommendations<br />12 Categories – wanted to settle on 7<br />
  39. 39.
  40. 40.
  41. 41. 218 Responses completed in November 2008<br />
  42. 42. Now What?<br />Fake it, ‘til you make it<br />
  43. 43. And Then?<br />Testing 1, 2, 3<br />
  44. 44. More?<br />Tweak!<br />Second (and third and<br />fourth) time’s the charm<br />
  45. 45. What Card Sorting Teaches You<br />Really “terrific” ideas aren’t always what they seem<br />
  46. 46. What Card Sorting Teaches You<br />Categories can be confusing and should be tested<br />
  47. 47. Polls Are Your Friend<br />
  48. 48. What Card Sorting Teaches You<br />Just because it seems logical, doesn’t necessarily mean your patrons will get it<br />
  49. 49. Six-Point Checklist<br />Gather your elements<br />Design an open sort<br />Confirm (or debunk) open sort results with a closed sort<br />Mock up a site<br />Test site with real users<br />Tweak design and test some more<br />Tighten it until it squeaks<br />
  50. 50.
  51. 51. Questions?<br />Aaron Green, Technology Manageragreen@cmpl.org<br />Juliane Morian, Associate Directorjmorian@cmpl.org<br />Jamie Morris, Community Relations Specialistjmorris@cmpl.org<br />

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