1. Jovana Wilson
515 NutGrove Lane Albany, NY 12202
JovanaWilson29@Gmail.Com
(518) 881-8599
PROFILE/OBJECTIVE:
Seeking the opportunity to work effectively with diverse and challenging cliental within,the Human Services Field.
SCHOOL
Cazenovia College May 2014-Present
B.A Human Services
Hudson Valley Community College Jan. 2013-May 2014
Individual Studies A.S Degree
Schenectady County Community College Sept. 2009-Dec 2012
Human Services A.S.
PROFESSIONAL EXPERIENCE
Youth Crisis Intervention and Community Organization Internship
Parsons Child and Family Center May 2015-July 2015
• 240 Hours Completed
• Spent time working directly with youth in crisis ranging from ages 5-15 years old
• Helped design and develop programming and community events
• Participated in Client Interviews
• Help develop Individual Crisis management plans
Call Center
Computer Science Corporation Sept. 2014 Current
Maximus ( Contract) Aug. 2013 April 2014
WellPoint (Contract) Nov. 2012 Jul. 2013
Comfortex (Contract) Oct. 2012 Nov. 2012
Health Help (Contract) April 2012 July. 2012
Market Force (Contract) Nov 2010 Feb. 2011
• Responsible for answering a high volume of customer phone calls daily (75-100)
• Ensure customer satisfaction
• Checking application status
• Handled the processing and information related to different insurance applications
• Successfully learned and working with multiple computer systems on two screens
• Spoke with insurance members in order to assist them with any questions that they had
regarding their plans
• Checking claim status
• Assist with filling out claim forms
• Track Client pay schedules
Schenectady County Community Action Program Sept.2011-March 2012
• Acted as a Residential Counselor for battered women and children
• Assisted in helping clients find jobs and apartments
• Taught clients structure and made sure they were in a safe environment
• Completed a high volume of paper work
• Utilized an internal email system