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JoshuaAllenResume
- 1. Resume
Joshua James Allen
Primary Address: 406 West 4th Street, Worthing, South Dakota 57077
Current Address: 5048 Bedford Ave, Omaha , Nebraska 68104
Email: joshuaallen@creighton.edu Joshua.allen@jqh.com
Phone: 6057449100
Personal Statement
I’ve been told on several accounts that I am one of the nicest guys you will meet; I have spent
my whole work career in Customer Service and my last year in Hospitality. As such, I am all
about going the extra mile. I am about to graduate with an Associate’s Degree in Philosophy
from Creighton University. During my years at Creighton I was a proud member of the Acapella
group, The Creightones, as well as an active member of the Sigma Alpha Epsilon fraternity. I
have always had a job since I was 15 and through my work, schooling, and life experiences I
have learned to be an adequate listener and problem solver. Nothing makes me happier than
finding a way to bring joy to others, especially when it seems such a goal cannot be achieved, I
become determined to beat the odds.
Work Experience
Customer Service Clerk/Frozen Foods/Checker/Stocker/Sacker (May2007 – Jan2012)
HyVee
3000 S Minnesota Ave, Sioux Falls, SD 57105
Contact number 6053347231
HR Representative Penny Hemmingson
I had several positions at HyVee, the last one being a customer service clerk. I was a
grocery sacker, a checker, a frozen food stocker, a grocery stocker, a few shifts a salad bar
fresh food server, and finally a customer service clerk. Most jobs are selfexplanatory. Within
customer service we ran a post office, developed film, sold products, counted registers, took
phone calls, took complaints, and answered general questions for customers at the store and on
the phone.
Theatre Technical Worker (August2011 – December 2012)
Creighton Theatre, Creighton University, Omaha Nebraska
Supervisor Mark Krejci
Within the job I held at Creighton University I have been an assistant carpenter, an
assistant lighting designer, a head lighting designer, and was an assistant sound board
operator.
Carpentry includes building sets, drawing and following floor plans, and working with scaling.
As a lighting designer I have hung lights, made light plots, made channel hook ups, focused
lights, and designed lighting scenes.
- 2.
Box Office Attendant/Waiter (May2012—Oct2013)
Marcus Midtown Cinema, 3201 Farnam St, Omaha, NE 68131
Contact Number 4023450102
Supervisor Nathan Amaral
The description of my job had changed since I began working there. Our old obligations
consisted of selling tickets to customers along with recommending movies and seats; we also
sold concession items to customers. Recently renovations have been made so the box office no
longer has concessions so our only obligations consist of taking inventory, cleaning,
recommending movies, recommending seats, and selling tickets. I also worked as a server
which consisted of menu knowledge, taking care of the guest, working a cash register, the
selling of alcohol, and keeping a clean theater.
Guest Services Representative for John Q Hammons/Marriott (February 2014May 2015)
Courtyard by Marriott 12560 Westport Parkway, La Vista, Nebraska 68128
Contact Number 4023394900
Assistant General Manager Kyle Steenson Supervisor Ben Green
I have worked every aspect of the Front Desk at the Courtyard, I began my employment working
the mornings, based on need and personal preferences I switched to the evenings, then based
on the hotel’s needs and ease of schooling, I switched to my current position, the Night Auditor.
The front Desk consists of answering phone calls, making reservations, appointing the proper
help for guest requests, processing payments, handling money, keeping a drawer on count,
resolving guest issues if capable, proper Marriott online training. The night auditor position
consists of processing and checking all daily paperwork, wakeup calls, guest service calls,
processing noshows, reporting any relevant information to accounting.
Front Desk Supervisor at Residence Inn by Marriott (May 2015 June 2015)
4509 W Empire Pl, Sioux Falls, SD 57106
Contact Number 6053612202
General Manager Stephanie Meyer
Job requirements included, training new hires, managing the front desk, resolving
customer complaints, resolving employee conflict, updating files daily, making schedules, being
on call at all times, reporting directly to general manager, among standard hotel requirements
listed in previous work experience.
- 3.
Customer Service Specialist at Citi (June 2015Present)
701 East 60th St N, Sioux Falls, SD
Contact Number 6053706261
Unit Manager Kari Greenfield
Job requirements include servicing credit card accounts, resolving customer issues,
providing creative solutions to problems, being a expert of Citi products and services for card
members, taking phone calls, taking advantage of opportunities to improve self performance,
and the personal task of being a positive influence on my coworkers and peers on a daily basis.
College Involvement
Creightones
20102014
I was a member of Creighton’s acapella singing group that is student ran. We met
several times a week to practice new material with the purpose of bringing joy and relieving
stress to those who request us, or to go out to the Creighton/Omaha community and brighten
peoples’ days.
An Member of Sigma Alpha Epsilon
20102014
The Creighton chapter of Sigma Alpha Epsilon has beaten all stereotypes that surround Greek
life, we do not haze, or treat new members with disrespect, and we have fun in health manners
that support the wellbeing of all in the chapter.
I have taken roles of leadership since joining; I was the Service and Philanthropy chair in the
Fall of 2011. Our fraternity had the highest number of service hours per person of all other
Greek organizations and we introduced a new philanthropy event that year that did very well
called Duck Hunt.
I also took the role of New Member Educator in the fall of 2013. The goals of the position were
to educate the new members in the history, traditions, and creed of the fraternity, as well as
increase the bonds with the active members of the chapter to further their brotherhood.
