Jon Stevens-Hall

56 Followers

36 SlideShares 56 Followers 7 Followings

itsm devops swarming it asset management itam it service management cynefin knowledge management bmc remedy devopsdays kcs knowledge centered support digital service management digital transformation hybrid cloud software asset management internet of things software as a service site reliability engineering service management tech support intelligent swarming cfgmgmtcamp configuration management knowledge centered service software license management iaitam consumerization it complexity complex adaptive systems srm sre teamwork does18 enterprise support it support servicedesk customer service bmc remedy with smart it smart it chatops ignite iot sits16 services asset management bmc myit remedy sam saws cloud sits14 itil evolving it forrester ace 2012 benchmarking tft14 trust consumerisation business it consumer byod

Activity
About

Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative)

6 years ago • 2444 Views

DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team(& Why Swarming Works better for DevOps!)

5 years ago • 439 Views

Jon Stevens-Hall

Presentations

TFT14: The End of IT's Monopoly on Trust: Vital lessons from the consumer space

Benchmarking ITAM: Understand and grow your organization's IT Asset Management Maturity (IAITAM ACE 2012, Palm Springs)

The Evolving Role of IT Asset Management (content from BMC/Forrester Webinar)

ITAM 2015-2020: How new technology will shape the role of the IT Asset Manager

Jon Hall - SITS14 Presentation. ITSM Lessons from Consumer Champions

Bridging the Gap - the Value of Integrated Asset and Service Management

BMC Engage - ITAM 2015-2020: The Evolving Role of the IT Asset Manager

Bridging the Gap - The Value of Integrated Asset and Service Management

IT Trends Set to Shape Software Asset Management (IBSMA SAM Summit June 2015)

SITS15: Swarming - A radical new way to deliver service

BMC Engage 2015: Smart IT, MyIT and the Power of the Service Platform

BMC Engage 2015: IT Asset Management - An essential pillar for the digital enterprise

Optimizing Service Desk Interactions with Knowledge Management - BMC Engage 2015

Evolving Service for the Digital Workplace

IAITAM ACE 2016, New Orleans - Presentation

How the Internet of Things and 20 billion devices will change your job

Knowledge Management in BMC Remedy 9.1

devopsdays Stockholm Ignite talk: Aligning DevOps with Enterprise-scale customer support

Is DevOps Really Changing IT Support?

Devopsdays Edinburgh 2017 - Ignite talk - Swarming

BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management

Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative)

Service Manager Dag, Netherlands 2018: Why we should ditch the 3-tier support model and start Swarming.

Devops In The Enterprise:How Swarming Can Fix The Problem Of Becoming A 3rd-Line Support Team

ITSM, Swarming and Devops

DevOpsDays Riga - Swarming Presentation

DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team(& Why Swarming Works better for DevOps!)

Swarming: How a new approach to support can save DevOps teams from 3rd-line ticket hell

Support at scale in a DevOps world How Swarming and Cynefin can save you from 3rd Line hell

SDI19: Swarming and Devops for ITSM

Likes

Serverless is dead.

BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management

How the Internet of Things and 20 billion devices will change your job

DOES16 London - Benjamin Wootton - Lessons from 50 Enterprise DevOps Transformations

IT Trends Set to Shape Software Asset Management (IBSMA SAM Summit June 2015)