Comparision of care intelligence technology to manual processes.

1. Care Intelligence
Case Study
January, 2015 to Present

2. AREAS OF
COMPARISON
STAFFED CARE
MANAGERS –
PHONE
CARE
INTELLIGENCE
TEXT ALERTS
Percentage
Care Gaps Communicated to
Consumers
29% Phone 95% Text
Text Response Rate vs.
Phone Rate
29% Phone 95% Text
Percentage Follow-up
Preventive Visits Scheduled
within 30 days of
communication
31% Phone 82% Text

3. Areas of Comparison Staffed Care
Managers
Phone
Care
Intelligence –
Patient History Search
Interactive Text Alerts
Health History Form
Health Score
Consumer
Participation
[of those consumers that received a
communication]
31% 82%

4. Areas of Comparison 2015 to 2016
Technology
Care
Intelligence
2017 to 2018
Quality Metrics Tool
Executive Dash
Patient History Search
Interactive Text Alerts
Health History Form
Health Score
Achieved
Savings
27% 50%
Quality Score
90% or higher
67% 92%