Value Proposition canvas- Customer needs and pains
A STUDY ON IMPACT OF COVID ON AUTOMOBILE.pptx
1. A STUDY ON IMPACT OF
COVID ON AUTOMOBILE
SERVICE CENTER WITH
REFERENCE TO UDUPI
NAME : CEDRIC MATHIAS
REG NO. MB205410
III SEM A
2. INTRODUCTION
•The automobile part store or servicing centers motor parts that
also maintain servicing works.
•Automobile repair servicing centers that are independently run
by an individual and operated businesses by many people.
• In American localities, these are commonly certified by the
responsible manufacturer to provide the warranty and to
receive for repairs by that manufacturer servicing center
3. •The COVID-19 pandemic had a huge impact on the automobile
service center.
•Symptoms include a problem in items exporting from different
countries throughout the world , Macro scale automobile
service center across UK, and the closure of assembly factories
in the USA.
•This is placing huge pressure on an servicing center already
competing with a downfall in global demand of automotive
parts.
4. • All of the car showroom and automobile service center across India were shuttered and
was not functioning, and at the during in the initial parts of the lockdown, servicing
car and the other automobile was just not at all possible.
• Vehicle not only being driven for n number of days but on the end of understandably
result in problems for many customer, but automobile makers found the new way to
reach at the customers and then add address for their problems of the customers.
5. OBJECTIVES
1. To study the impact of COVID 19 pandemic on the automobile sectors.
2. To analyze the problems faced during COVID 19 by the service centers to
maintain their business and retain customers.
3. To study about the availability of the automobile spare parts during the
pandemic
6. LIMITATION
1. The research was narrowed to the virtual world due to the COVID 19 pandemic.
2. The study was not open to all the people except for the ones who are involved
directly or indirectly in marketing.
3. Limitation of exact track record maintained by stores.
4. Lack of direct interaction with the experts.
7. NEED AND RELEVANCE OF THE STUDY
•Due to sudden lockdown, it has affected a lot of business
specially the automobile sector as everyone are at home
and due to decline in sales of automobiles.
•It has become very difficult for the availability of spare
parts, and this has affected badly to the service centers.
•To analyse the problems faced by the automobile
servicing centers due the covid 19 impact
8. •In order to solve the problem of the automobile service center it
is very important to study about the impact of COVID 19 and
help these sector to boom so as people can move their vehicle in
a free manner
•To help for all the business owners to prevent shutting down pf
their business as many service centers has been closed down.
9. SCOPE OF THE STUDY:
•The study was conducted considering service centers located in
Udupi.
• It relates to all centers providing services to the automobiles.
•The study is limited to the 15 service centers located in Udupi city.
•It includes all the working people in the service centers from the
manager to the working peoples in and around the service Center.
10. METHODOLOGY
• This is the method of a conducting the study of a research paper in a way of systematic
manner is known as the methodology.
• The research and the study becomes easy and the result orient if the study is correctly plan
and structured. .
• This design of the research topic explain us the type of this research and like experiment,
survey, correlation, semi-experiment, and review and also its sub-typed experiment design,
the research problem, descriptive case-study.
11. STRENGTH
•A new and/or innovative service
•Capabilities of High fee charge
•Public relation.
•High availability of stocks and skills
12. WEAKNESS
Limited access to automotive parts
Limited contact with domestic distribution
Limited agility or resistance to new COVID norms.
13. OPPORUNITY
A gap in the market
A good relationship with a publicity source
Access to a new way of marketing during COVID 19
15. FINDINGS
•The employees are mostly coming under the age of 30-40
•From this study, we can see most of the employees are facing
lack of facilities and net problem.
•We can understand that the employees income has been
decreased.
•Most have the service center faced problem to import parts.
16. •All the service manager found it difficult to maintain
distribution and supply chain.
•Most of the service centers found it hard to maintain the new
govt norms and rules
•56% of the service center found it difficult for maintaining their
old customers.
•Most of the service center lost their customer or couldn’t retain
their customer.
17. SUGGESTIONS
• Service center management has to conduct the survey towards the customer to identify the
problems facing by customers.
• Service centers has to reduce their charges in order to capture their existing customer and retain
new one
• Service centers managements should try to get in contact with all the industries in order to prevent
shortage of spare parts
• Service centers should be more cleaned and sanitized specially during covid and maintain health of
their employees by providing them masks and ppe kit.
18. CONCLUSION
• The automobile service center has been severely affected by the covid 19 and lockdown.
• The centers were closed due to which vehicles were not coming to the center and then many
laborer lost their job .
• it is very important as some people who work there are the only earning member of their
family.
• Even the government should give relaxation and help these service centers with economic
relaxation and some relief with tax.
19. •If the service center are closed, then there is high chances that
people in garage will put duplicate part and duplicate oil which
will hamper the movement of vehicle and in long term damage it.
•The service center in other hand provide with better and original
parts and their work will be good because they have skilled laborer
•So it is very important to take the vehicle to service center for
better safety of vehicle and for the life of the labourer.
•Even during pandemic, they follow all the covid norms and are
more hygienic
