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CRM Audience Analysis
Assessment
Understanding your Audience
Leveraging the your CRM file, we conducted an
audience analysis through our set of data partners.
Audience insights were generated to inform future
marketing and media strategies.
75,161
Profiles Matched
Demographics
Finance
Interest & Affinity
Devices
Dining
Travel
Social
TV
Retail & Brands
Auto
100,005
CRM Size
10
Categories
Analyzed
Partner Network
Leverage strategic
partnerships
Arm Candy has strategic partnerships across
a variety of data providers the help us paint a
picture of our current audience that we can
use to identify future marketing
opportunities.
Opportunities
● This is an older, educated audience, with the majority of customers between the ages 35-54, and are 102%
more likely to have a graduate degree
● They are accustomed to traveling for work, having 3 or more business related trips in the last 12 months,
frequently renting vehicles, using American Express credit cards and enlisting in airline rewards
membership programs.
● QSR like Chipotle and Jimmy Johns are their go-to restaurants, along with coffee shops. On the flip side,
when they want a sit down meal they’ll opt for fine dining.
● Mobile phones are likely used for work and work alone—they are less likely to play games or use apps used
for shopping.
● Streaming video content is their default video consumption, with more customers considering themselves
cord cutters than using a cable or satellite service.
● They have expensive taste, purchasing home goods and luxury vehicles. Although they may be considered
high spenders, they are smart with their money, having college savings programs for their children and an
inclination to pay cash for vehicles.
Demographics
42%
58%
...be Caucasian
...have a Graduate
degree
...be married
48%
102%
80%
10%
10%
23%
27%
20%
10%
18-24
25-34
35-44
45-54
55-64
65-74
Percent of Audience More likely to...
...have children in
their home
14%
Demographics
Location
This audience is primarily comprised of people
living in Texas, and specifically Dallas, Texas.
Top USA Regions
1. Texas, United States
2. California, United States
3. Illinois, United States
4. Georgia, United States
5. Florida, United States
6. New York, United States
7. Dallas, Texas, United States
8. New Jersey, United States
9. North Carolina, United States
10. Colorado, United States
Finance
529 Savings Plan
587% More Likely to have a
Retirement/College Savings Plan
1
4
2
3
6
5
Confident Spenders
577% more likely to have a positive attitude
towards spending money
Active Credit Card Users
28% have at least 7-9 credit cards
American Express
American Express is the card of choice
Venmo
37% use Internet-based banking options
like Venmo
Airline Miles
404% more likely to use an airline miles credit
card
Dining
793% Fine
Dining 399% Starbucks 91% Coffee
Shops 89% Chicken
QSR
65% Pizza 383% Chipotle 52% Burgers 448% Jimmy
Johns
More likely to prefer...
Popular Brands
Stella
Artois
Apple
Michael
Kors
Perrier
Nordstrom
Banana
Republic
Cetaphil
Interest & Affinity
38%481%
More likely to be a
beach vacation lover
39%
Play tennis in their free
time
Buy luxury home goods
for homes over 3000+
square feet
478%
More likely to prefer
Cinemark as their their
venue of choice
266%
More likely to be
interested in museums
and art galleries
42%
Are fitness enthusiasts,
hitting the gym as a
leisure activity
App Usage
200% -13% 85%
More likely to prefer
Apple Pay as
electronic payment of
choice
Less likely to play
games on their
mobile phone
More likely to use
finance apps
-15%
Less likely to use
mobile shopping
apps
TV
34% 10% 10%
34% of the audience are
cord cutters and are
439% more likely to use
Amazon Prime Video
Percent more likely
to use...
Cord
cutters
Comcast Verizon
TV Networks
Bravo
Comedy Central
HGTV
ESPN
-29%
176%
53%
200%
CNBC 99%
More likely to watch...
Primetime TV Shows
152% Blackish 247% Bob’s
Burgers 266% New Girl 160% Saturday
Night Live
172% The Good
Place 128% This Is Us 64% The Voice 155% Chicago Fire
More likely to watch...
Social Media
18% 11% 51% 70% 186%
LinkedIn
Social Media
Channel of
Choice
Percent more likely
to use...
20%
Facebook Instagram Twitter Pinterest LinkedIn Snapchat
Travel
225%
MORE LIKELY
TO BE HIGH
SPENDER
795%MORE LIKELY TO
FLY SOUTHWEST
164%MORE LIKELY TO
GOLF ON
VACATION
Auto Preferred
Brands
Audi, BMW, Jaguar,
Mercedes Benz
Luxury SUV
More likely to drive a
luxury SUV
670%Pay in Cash
Are more likely to pay for
a vehicle in cash
23%
Pay Cash
Likely to pay cash for their
new luxury vehicle
66%
Thank you.

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CRM Audience Analysis Yields Insights for Future Marketing

  • 2. Assessment Understanding your Audience Leveraging the your CRM file, we conducted an audience analysis through our set of data partners. Audience insights were generated to inform future marketing and media strategies. 75,161 Profiles Matched Demographics Finance Interest & Affinity Devices Dining Travel Social TV Retail & Brands Auto 100,005 CRM Size 10 Categories Analyzed
  • 3. Partner Network Leverage strategic partnerships Arm Candy has strategic partnerships across a variety of data providers the help us paint a picture of our current audience that we can use to identify future marketing opportunities.
  • 4. Opportunities ● This is an older, educated audience, with the majority of customers between the ages 35-54, and are 102% more likely to have a graduate degree ● They are accustomed to traveling for work, having 3 or more business related trips in the last 12 months, frequently renting vehicles, using American Express credit cards and enlisting in airline rewards membership programs. ● QSR like Chipotle and Jimmy Johns are their go-to restaurants, along with coffee shops. On the flip side, when they want a sit down meal they’ll opt for fine dining. ● Mobile phones are likely used for work and work alone—they are less likely to play games or use apps used for shopping. ● Streaming video content is their default video consumption, with more customers considering themselves cord cutters than using a cable or satellite service. ● They have expensive taste, purchasing home goods and luxury vehicles. Although they may be considered high spenders, they are smart with their money, having college savings programs for their children and an inclination to pay cash for vehicles.
  • 5. Demographics 42% 58% ...be Caucasian ...have a Graduate degree ...be married 48% 102% 80% 10% 10% 23% 27% 20% 10% 18-24 25-34 35-44 45-54 55-64 65-74 Percent of Audience More likely to... ...have children in their home 14%
  • 6. Demographics Location This audience is primarily comprised of people living in Texas, and specifically Dallas, Texas. Top USA Regions 1. Texas, United States 2. California, United States 3. Illinois, United States 4. Georgia, United States 5. Florida, United States 6. New York, United States 7. Dallas, Texas, United States 8. New Jersey, United States 9. North Carolina, United States 10. Colorado, United States
  • 7. Finance 529 Savings Plan 587% More Likely to have a Retirement/College Savings Plan 1 4 2 3 6 5 Confident Spenders 577% more likely to have a positive attitude towards spending money Active Credit Card Users 28% have at least 7-9 credit cards American Express American Express is the card of choice Venmo 37% use Internet-based banking options like Venmo Airline Miles 404% more likely to use an airline miles credit card
  • 8. Dining 793% Fine Dining 399% Starbucks 91% Coffee Shops 89% Chicken QSR 65% Pizza 383% Chipotle 52% Burgers 448% Jimmy Johns More likely to prefer...
  • 10. Interest & Affinity 38%481% More likely to be a beach vacation lover 39% Play tennis in their free time Buy luxury home goods for homes over 3000+ square feet 478% More likely to prefer Cinemark as their their venue of choice 266% More likely to be interested in museums and art galleries 42% Are fitness enthusiasts, hitting the gym as a leisure activity
  • 11. App Usage 200% -13% 85% More likely to prefer Apple Pay as electronic payment of choice Less likely to play games on their mobile phone More likely to use finance apps -15% Less likely to use mobile shopping apps
  • 12. TV 34% 10% 10% 34% of the audience are cord cutters and are 439% more likely to use Amazon Prime Video Percent more likely to use... Cord cutters Comcast Verizon
  • 14. Primetime TV Shows 152% Blackish 247% Bob’s Burgers 266% New Girl 160% Saturday Night Live 172% The Good Place 128% This Is Us 64% The Voice 155% Chicago Fire More likely to watch...
  • 15. Social Media 18% 11% 51% 70% 186% LinkedIn Social Media Channel of Choice Percent more likely to use... 20% Facebook Instagram Twitter Pinterest LinkedIn Snapchat
  • 16. Travel 225% MORE LIKELY TO BE HIGH SPENDER 795%MORE LIKELY TO FLY SOUTHWEST 164%MORE LIKELY TO GOLF ON VACATION
  • 17. Auto Preferred Brands Audi, BMW, Jaguar, Mercedes Benz Luxury SUV More likely to drive a luxury SUV 670%Pay in Cash Are more likely to pay for a vehicle in cash 23% Pay Cash Likely to pay cash for their new luxury vehicle 66%