4. Reverse Logistics
Customer
WiseTek Solutions
Customer
Good
MaterialReceive
Material
Audit/Testing
Processing
Customer
Inventory
Receipt into
Asset Value
Recovery
Customer RMA
Challenge
Triage using
Customer
Business
Rules
Re-market Good
Material
Sell Commodities
for Refining
$$
Positive
Dollar
Impact
• Nuisance Factor
• Compliance
• Cost of Storage
• Cost of Replacement
• Lack of Information
• Data Erasure
Low $ from scrap
Wisetek Provide:
•Complete solution
•Guaranteed compliance
•Prompt Turnaround
•Transparency
•High $ from Scrap
Prompt turnround of Inventory
to supply chain
Waste
Material
5. Receiving onto Inventory
System
(Highlight Discrepancies)
Reverse Logistics (Customer Material Re-Use)
Receipt of RMA
material
& Detrash
Return to vendor
(Warranty)
PCBA Rework/Upgrade
Refurbishment &
Intergration ( implement
ECO/Purges & Rebuild)
HDD Erasure
Teardown & Disposition as per
Warranty/ Business Rules
Customer Warehouse
6. Receiving onto Inventory
System
(Highlight Discrepancies)
Reverse Logistics (Defective material)
Receipt of
Defective material
Return to vendor
(Warranty)
PCBA Repair/Upgrade Send for Failure Analysis
HDD Erasure
Teardown & Disposition as per
Warranty/ Business Rules
Customer Credit /
Warehouse
Asset
Value
Recovery
Redundant
Material
7. Asset
Value
Recovery
WiseTek’s Asset Value Recovery Process
Triage by commodity based on
Customer Business Rules
efine&
Receipt & Record
in Compliance with
local applicable
legislation
(WEEE
EPA/Basel)
Catalogue
& Sell
Refine into Raw Commidity
efine&
Separate into commodities
efine&
8. WiseTek’s Asset Value Recovery Process -
Promise to our Customer
Secure, traceable movement of all material
Disposition decisions driven to optimize environmental and financial benefits –
Re-Use vs Refine
All local and international legislation followed -
Example Basel Convention
All downstream Refine Processors monitored, until waste is converted to a
commodity (Raw Material)
Customer’s Intellectual Property and Brand Image protected at all times – logo &
product destroyed
9. Rework Solution
The process......
Rework PCB to latest revision using certified
reworkers and fully equipped work stations
On Site trained and certified to IPC-7711 &
7721
Work performed to IPC-A-610D class 3
All inspectors IPC certified by onsite
Certification Officer
Testing capability Full Traceability and aging
reports using Wisetek database or direct
access to customer ERP
Rework performed in Lean/Sigma envirnoment
Wisetek provide the capability and expertise to
offer various types of PCB and PCBA repair,
which ranges from fine pitch SMT to power
PTH technology lead or lead free and press fit.
.
10. Product Screening
The process......
Our Extensive Screening Process includes the
following:
Cosmetic inspection. Online verfication
Mechanical assembly/disassembly
Testing
ESD compliant
Database tracking
Flexible Shift Pattern:
Our operations team offers a complete
package from managing inbound
shipment to comprehensive reporting
tailored to your needs
Solutions can also be provided in clients
location.
11. Configure, Test To Order(C.T.O)
The process......
• In Bound Material Management
Assemble:
Assemble as per Customer specifications
Data entry as required
Configure:
Configure to customer sales orders
Re-test where applicable
Test
Safety testing
Power up
Test diagnostics
Final test
Quality check, Pack & Ship
We assemble,test,configure and ship product as per
customer specifications.
12. WiseTek Manufacturing Methodology
Lean/Sigma
•Organised work areas
•5S Methodology
•Reduction in Variation/ Waste
•Key performance
indicators (KPI)
• Daily Production Meetings
• Manage cell activity
• Eliminate bottlenecks
• Flexible workforce
• Multi-tasked
• Continuous improvement
• Team driven
• Process enhancement
• Exceed expectation
• Standard work procedures
WiseTek’s key differentiator is the application of manufacturing excellence to
Reverse Logistics
13. Global Marketplace
Overall RL Industry Outlook:
- Transportation costs will likely increase by 50% or more, resulting in a change to a
decentralized RL model to improve cost effectiveness
- Internet and catalogue sales will continue to grow which will drive up return rates and
transportation costs
- Corporate Sustainability initiatives getting increased boardroom focus
- Government regulations will continue to increase
The world produces more than 50 million tons of e-waste each year, but less than
one-quarter of that is recycled at the source.
E-Waste is anticipated to grow by 500% over the next decade
“the global market for end-of-life electronics recycling services was expected to be
worth over $18.2bn in 2017 up from $9.8bn in 2012. The Chinese e-waste
services market alone is expected to surpass the $1bn mark by 2017”. –
Transparency Market Research
15. Thailand Facility
Located within Export Processing Zone
(EPZ) – Duty Free Zone
5 Minutes to Laem Chabang Port
Facility consists of:
- Total area 37,000 ft2
- ESD & Air-conditioned
- Cargo Lift for upper floor
- CCTV Installed
- Security monitoried site 24 X 7
- Restricted Access (Finger Print Control)
16. WiseTek Quality
WiseTek Cork is Registered for the:
Quality Management System standard ISO 9001:2008 and the
Environmental Management Systems standard ISO14001:2004
WiseTek Thailand achieved ISO 9001 and 14001 certification in June 2012
WiseTek Ltd plan to attain R2 (Responsible Recycling) certification Q1 2013
17. Clients & Testimonials
“By making WiseTek our Reverse Logistics partner, it allowed us to increase the volume of activity,
manage our SLA’s and streamline processes which increased efficiencies. The success of our
experience with the Cork operation allowed us to expand into the Asian market with WiseTek and
reduce our costs in this region”.
Brian O’Connor Director Customer Service EMC
“WiseTek Solutions provide a Customise To Order (CTO) service to Option and their professionalism
and flexibility throughout this project has made them an invaluable business partner. They remain an
integral part of our Customer Order Fulfilment Process”.
Sean Gayer, General Manager, Option Wireless Limited.
WROBEL ENGINEERING
