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Govern ITSM Practice Check Check Check Check Check Check Check Check Check Check Monitor System-Value and Change Effectiveness and secure needed resources Design, Implement, Evolve the Practice Monitor and respond to Internal Dimensions and External factors Review each Practice and Service for Performance Capability Train Practice and Service Owners on ITSM expectations of Owners Integrate with connected practices and stakeholders Train, Communicate, Support Leverage, Engage, Improve Inform, Manage, Monitor Integrate, Engage, Improve Manage ITSM Portfolio activity Agree-to and publish ITSM Roadmap ITSMO PERSPECTIVE Set and maintain enterprise policy and SOPs

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