1.
Joseph
Helfrich
Software Quality
Assurance Engineer
330.488.4048 joe@helfrich.us
www.linkedin.com/in/jbhelfrich
I am a Software Quality Assurance professional with
nearly 15 years of experience in manual testing, writing
and maintaining test plans, supervising subject matter
experts responsible for testing specialized applications,
agile software development, and working with in-house
and vendor development teams, both locally and
remotely. I have worked on Demandware, Marketlive,
and Drupal e-commerce solutions, open source
community platforms, telecommunications hardware
and software, responsive web page designs, and user
experience reviews.
ㅡ
Skills
White and black box testing of desktop and mobile websites and native
applications, using manual and automated testing methods.
Development of test scripts from formal requirements, in progress
development, and existing applications.
Bug tracking with JIRA, Trac, and manual methods.
User experience reviews of existing and in-development designs.
HTML, CSS3, frontend and backend (node.js) javascript development.
Software version control with git, Atlassian Bitbucket, and Github.
Web automation with Selenium Webdriver, WebdriverIO, and Mocha.
SQL and MongoDB for development and data analysis.
Basic Python scripting.
ㅡ
Experience
Gaiam / Quality Assurance Engineer
JULY 2007 - PRESENT, LOUISVILLE, CO & DOYLESTOWN, OH
● Led testing on three Demandware based e-commerce websites,
which generated over $5 million in gross revenue in 2015.
● Worked with internal and external project teams to develop and
test integrations with third party services, including Platform
Purple streaming media and PFSweb order ful lment services.
● Assisted with administration of our Demandware instances,
including managing deployments and incident response,
particularly outside normal business hours.
● Contributed to testing of iOS apps.
● Led testing on Marketlive e-commerce and Drupal based
e-commerce and community sites.

2. Global Crossing / Quality Assurance Technician I
(Acquired by Level3, October 2011)
SEPTEMBER 2002 - MARCH 2007, WESTMINSTER, CO
● Led testing on Windows native applications and web interfaces
for the scheduling, provisioning, administration, and billing of
audio, video, and webcast conferences.
● Supervised subject matter experts in multiple worldwide of ces
to provide testing for specialized applications.
● Worked with development teams, user groups, and product
management teams to write requirements for new features.
● Served as project manager for internal IT projects, such as server
migrations and internal maintenance.
Global Crossing / Product Specialist
(Acquired by Level3, October 2011)
JULY 1997 - SEPTEMBER 2002, WESTMINSTER, CO
● Coordinated audio, video, and webcast conferences ranging in
size from small group meetings to investor relations events for
thousands of participants.
● Integrated early webcast, desktop sharing, and audio/video
streaming services into our existing conferencing products.
● Provided immediate customer support and troubleshooting
during conferences.
ㅡ
Education
Rutgers University / College of Engineering
SEPTEMBER, 1990 - MAY 1991, NEW BRUNSWICK, NJ
Rutgers University / School of Journalism
SEPTEMBER, 1991 - DECEMBER, 1995, NEW BRUNSWICK, NJ
Completed 90 credits towards my degree.
ㅡ