2. Who We Are
750
2
EMPLOYEES GLOBALLY
5 X
• Ranked in the ‘Top 100
Fastest Growing IT
Services Companies’
by Inc. Magazine
167% 3-YR GROWTH
12+ YEARS OF INNOVATION
A Global
CX / CRM
Solutions
Consulting
Company
3. Speridian in North America
3
12 years Regional Presence
• Headquarters – Albuquerque, NM
• Offices in Washington, DC, Portland, OR, Miami
FL, Irvine CA, Mississauga, Canada
• Regional Strength 300+ best in class talent
Cost Effective Client Centric Delivery Flexibility
Service Offerings
• Enterprise Application
Modernisation
• Custom application
Development
• CX / CRM Solutions Design,
Development &
Implementation
• Staff Augmentation
• Business Intelligence & Data
Warehousing
• SOA, Identity Management,
Enterprise Portal Development
• Document and Content
Management Systems
• Business Consulting services
• Cloud Solutions and Services
• Managed Services
• Enterprise Mobility Solutions
Long Term Partnership with customers on Implementation and Support
4. Speridian in Middle East, Asia & Africa
4
10 years Regional Presence
• Regional Headquarters – Dubai, UAE
• Offices in Dubai, Pakistan, India
• Strong Alliances across the region
• Combined sub continental delivery strength of
450 +
Cost Effective Client Centric Delivery Flexibility
Service Offerings
• Enterprise applications
• Application modernisation
• Custom application
• Independent testing and
validation
• Managed applications
• Staff augmentation
• Enterprise intelligence
• SOA, enterprise portal and
middleware
• Business consulting services
• Cloud solutions and services
• Managed services and
outsourcing
Long Term Partnership with customers on Implementation and Support
5. Speridian Global Oracle Practice
5
BPS Licensing
Oracle Certified
Cloud Reseller
Industry Accelerators Big Data & Analytics
CX Templates Upgrade Toolkits Testing Accelerators BI & Datawarehousing
Full Product Suites
CRM, SOA, IDM,
Full Lifecycle – DDI to M&O
Business and
Technology
Consulting
MANUFACTURING
TRAVEL
HEALTHCARE
REAL ESTATE
PROFESSIONAL
SERVICES
FINANCIAL
SERVICE
PUBLIC SECTOR
UTILITIES
TELECOMMUNICATIONS
RETAIL
6. Serving Enterprises and Governments Worldwide
6
Financial
Services
Healthcare
Technology &
Consumer
Services
Public Sector
North America
TAX CUBE
7. Serving Enterprises and Governments Worldwide
Public Sector
MEA
Travel &
Transportation
Real Estate
Telco
Manufacturing
7
9. Siebel CRM Practice
• North America
• Middle East & Africa
• India
• Design, Development & Implementation
• Maintenance & Operations
• IP 2014 & Open UI Upgrades
• Application Support and Hosting Services
• 300 + Siebel Certified Consultants
• End-to-end solutions for Siebel
implementations with options of on-
premise or Cloud implementations
• Strong presence across major
verticals
• Referenceable customer base
• Siebel and Open UI Centers of
Excellence
Siebel Practice
CRM
Business
Intelligence
SOA System Integration
Master Data
Management
Content
Management
Web Applications
• DC Government – Siebel Call Center Upgrade
• Health Fitness – Siebel Event Management Implementation
• Hawaii Integrated Eligibility Solution – DDI of Siebel, IDM, SOA and BI based
solution.
• Social Care & Minority Affairs – Abu Dhabi, UAE – Siebel Case Management
and Oracle E-business Deployment.
Recent Wins in Siebel
Service Offerings
Global Delivery Capability
Oracle Solution Offerings
9
10. Speridian Oracle CX Cloud Portfolio
Extensive expertise with Oracle Sales, Marketing and CPQ Cloud
Empowering Clients with Omni-channel strategy since inception
Rich experience in CX Foundation solutions like Siebel MDM and
Business Analytics
10
11. Cloud Enablement Journey-Map
Business
Technology
Align
Strateg
y
Busines
s IT
Alignme
nt
Design
& Plan
Cloud
Solution
Selecte
d
Build &
Deliver
Change
Adopte
d
Operate
&
Improve
Benefits
Realized
Cloud Transformation Journey Stages
Engagement Levels
• Understand the
disruption
• Set strategy
• Identity the
value
opportunities
• Set Roadmap
• Check
feasibility
• Make informed
choice
• Business case
• Implement
incrementally
• Reduce time to
achieve
business value
• Host and
operate
• Continuous
Improvement
(2) Assess
(1) Explore
and
Advise
(3) Enact
(4)
Manage
CLOUD
CONSULTING CLOUD IMPLEMENTATION
MANAGE CLOUD
SERVICE
Empowers client to gain
visibility on the Cloud
Journey stages
Business and technology
pillars are aligned
throughout the stages
3-prong engagement
strategy with consulting,
implementation and
management services
11
12. Public vs. Hybrid vs. Private Cloud Strategy
Private Cloud
Focus on dedicated secure
environments offered with
predictable hardware requirements
that require high availability,
stability and redundancy and must
meet strict compliance standards
Currently offering SaaS and
PaaS solutions
Data Center located in Northern
VA with DR in Oregon. Fully SAS70
Type II / SSAE16 compliant with
99.999% uptime
Hybrid Cloud
Focus on transforming core
processes from legacy operational
CRM applications to Cloud
Coexistence of On-Premise and
Cloud with Business Process
Integration strategy
Optimized TCO and better
control using the best of both
worlds
Focus on healthcare vertical
keeping data control and security
in mind
Public Cloud
Focus on Oracle CX Cloud
solutions for Sales and Service
Automation serving industry
domains such as healthcare, travel,
retail and manufacturing
Alignment with Oracle CX Cloud
product strategy from a product
stack standpoint
Investment in SaaS services and
PaaS extension applications for
verticals mentioned above
12
13. Service Cloud Practice
• North America
• MEA
• Asia-Pacific
• Enterprise Consulting
• Implementation/Rollouts
• Upgrade
• Application Support and Maintenance
• RightNow CRM-Specialized
• Focus on RightNow CRM/Service
Cloud since 2012
• Strong presence across major
verticals
• Referenceable customer base
• Team comprised of Oracle certified
administrators, architects and
developers with many years of
RightNow experience
Service Cloud Practice
311 Solutions Healthcare Payer CTI Integration
Field Service
Mobile App
Healthcare
Providers
Others
• King Abdullah Economic City – Sales & Service Cloud – Saudi Arabia
• Siemens – Knowledge Management for Call Center users
• Church Pension Group – Service Cloud, NY, US
Recent Wins in Service Cloud
Service Offerings
Global Delivery Capability
Oracle Service Cloud Solution Offerings
13
15. Case Studies
• EBS to RightNow Migration.
• RightNow customized to support B2B and B2C business processes.
• Leveraging RightNow for Sales, Service and Marketing functions.
• Integration with Customer Data hub via SOA.
• Beachbody has received good feedback and awards at all Oracle events
including Cloud World and Open World.
• Rebranded Customer Portal to enable mobile self service and
internationalization.
• Automation in call center and business processes. Reduced significant call
center volume with effective branding and knowledge base design.
• Internationalization supporting multiple languages, automated redirection
based on browser language and customer flight details.
• Design light weight web pages to be accessed on flight without
compromising on functionalities
• Reduced Call center volumes and improved Customer Self Service via chat.
• Enabled Marketing, Sales and Service modules.
• Customized CP for brokers for broker enablement, lead and opportunity
generation, for members to request quote and complaint management.
• Integrated RightNow CX with Online Insight and Benefit Align.
16. Case Studies
• Consolidate and configure RightNow CX to support knowledge base across
60 countries and 30+ languages, leveraging Knowledge Foundation APIs.
• Custom functionality to bulk upload knowledge base articles mapping their
unique business requirements.
• RightNow Knowledge base to support Siemens Global Call center.
• Custom knowledge base functionality to provide information to internal and
external customers based on working office operational hours.
• Configure RightNow CX (Service), Eloqua (Marketing), SRM (Social Cloud).
• Customized RightNow CX to support B2B and B2C processes.
• Integrate with Yardi (Lead and Sales Mgmt.) and ERP system.
• Leader in Ecommerce Retailer.
• Customized mobile solution to support customer self service integrated with
order management system.
• Customized RightNow CX solution for outreach functionality and customer
feedback.
• RightNow CX integrated with Siebel CRM for sales and opportunities.
• Enable Customer Self Service for both Consumers and Dealers.
• Customizing knowledgebase articles to embed inline VIN searches by
consuming client’s web service to validate the VIN
• Proactive and Regular Chat configured to improve Customer self Service.
17. Speridian CX Service Mix
Professional Services
Implement RightNow CX and configure
Sales, Service and Marketing modules.
Agent Desktop Configuration
Customer Portal Configuration and
Customization
.NET Add-ins
Business Process Automations &
Analytics
Custom Application development
Integration and Data Migration
Integration with Other CRM applications
Social community Integration
Data Import/Export, Batch jobs
Web Service Integration
Integration with external applications
using ETL tool.
CTI Integration
Upgrade Services
Upgrade from Classic to CP1 or CP2
Upgrade from CP1 to CP2
Migrate custom tables/functionality into
Custom Object model
Modification in existing customization
for forward compatibility
Support Services
L2, L3 Support
Onsite/Offshore model
Product Configuration
Analytics and Dashboard
Customer Portal/Add-in Customization
17
18. Sales Cloud Practice
• North America
• MEA
• Asia-Pacific
• Enterprise Consulting
• Fixed Service Offerings
• Implementation/Rollouts
• Managed Services
• Specialized in Sales, Marketing &
CPQ Cloud
• Providing multiple Fixed Scope / Fixed
Price offerings
• Migration from Salesforce to Oracle
CX solutions
• Consulting Services – Cloud Strategy
& Roadmap definition
• Growing Customer Base
Sales Cloud Practice
Healthcare Payer FSO
Integration
framework
Healthcare
Providers
Others
• King Abdullah Economic City – Sales & Service Cloud – Saudi Arabia
• EMAAR – Sales Cloud
Recent Wins in Service Cloud
Service Offerings
Global Delivery Capability
Oracle Sales Cloud Solution Offerings
18
19. Implementation Fixed Service Offerings
Dependent on the Cloud Assessment Service
3 Levels based on Business Process Gap analysis and Configuration
Effort
Preconfigured Demo’s for Standard Sales Enablement Processes
Timeline for SoW’s , Proposals and Demo : 1 Week
20. Oracle Knowledge Management
OKM / Inquira
OKM Solution
Integrated with
Rightnow or Siebel
One-Stop Shop for
Implementation,
Integration &
Support
20
21. Enterprise Mobility Solutions
Mobilize
Field Service Mobile
• Integrated with
RightNow, Siebel, OBIEE
Net new solution sell or
upsell licenses for Oracle
See www.speridian.com/mobilize
21
