This document summarizes the services provided by a commercial roofing company that has over 85 years of experience in innovative roofing technologies. It offers a variety of roofing services including re-roofing, repair, and maintenance programs. It uses high-quality materials that meet or exceed industry standards to provide superior roof systems with monolithic and reflective qualities. It pledges to protect customers' properties and complete work to high quality assurance standards.
1. Leading the roofing industry in innovative technology for
over 85 years
Award Winning ServiceAward Winning Service
● Re-roofing
● Roof Repair
● Roof Maintenance Programs
● 100% Complaint free with Better
Business Bureau
● Committed to Establishing Repeat
Customers
Licensed and InsuredLicensed and Insured
● Licensed in Various States and Locals
● Permit Bonded
● Full General Liability Insurance
● Workers Compensation Insurance on all
Employees
● On Going Technical Training
● Member of National Roof Contractor
Association
● Established Safety Program
● OSHA and DOT Compliant
● Materials meet or exceed ASTM
Standards
High StandardsHigh Standards
Call Now 1-800-543-8881 Toll Free
● A Top Quality Roofing System
● Professional Trouble Free Installation
● Responsive Follow-Up Service
● Forth Generation Roofing Professionals
● Repeat and Referral Customers our
Number 1 Source of New Business
Professional, Reliable,
Established
Professional, Reliable,
Established
● Industrial Professionals
trained in the latest
technologies
● Men and Women
dedicated to Customer
Satisfaction
● Fast and Responsive
Service
2. COMMERCIAL ROOFING PRODUCTS
Superior Roof System
Performance
Superior Roof System
Performance
Monolithic and ReflectiveMonolithic and Reflective
● Eliminates Seam Failure
● Custom Forms to Your Flat or Metal Roof
● Eliminates Wind Up-Lift
● Stops Rusting and Leaking
● Reduces Cooling Costs
● Lowers Life Cycle Cost
● Huge Tax Benefits
Superior MaterialsSuperior Materials
Flexbond Polyfiber
The roof systems strength matrix
● High Strength, Won’t Tear or Crack
● Resistant to Puncture
● Mildew Resistant, Never Rots
● Does Not Absorb Water
0
10
20
30
40
50
60
FLEXBOND
FIBERGLASS
ORGANIC
TEAR STRENGTH
ASTM-D-2263
0
10
20
30
40
50
60
70
80
FLEXBOND
FIBERGLASS
ORGANIC
PUNCTURE STRENGTH
ASTM-D-751
0
500
1000
1500
2000
FLEXBOND
FIBERGLASS
ORGANIC
OVERALL TOUGHNESS
0
5
10
15
20
25
30
35
40
FLEXBOND
FIBERGLASS
ORGANIC
ELONGATION %
ASTM-D-751
Modified Asphalt
The roof systems water tight barrier
● Penetrates and Fills Cracks
● Won’t Crack or Fracture
● Smooths Rough Roof Surfaces
● Is Environmentally Friendly
● Stays Flexible in Cold Weather
White Elastomeric Coating
The roof systems protective layer
● Reflects Suns Harmful Rays
● Reduces Cooling Costs
● Saves Energy
● Increases Roof Life Cycle
● Save Money on Early Replacment
0
20
40
60
80
100
REFLECTIVITY %
FLEXBOND
WHITEELASTOMERIC
ALUMINUMCHIPS
WHITEACRYLIC
THERMOPLASTIC
ALUMINUMCOAT
WHITEGRANULE
BLACKGRANULE
F M
● Provides ASTM rated Quality
● Miami-Dade & Title 24 Approved
● UL & FM Approved and Fire Rated
● Energy Star Approved
UL®
3. Superior Quality Assurance
Standards
Superior Quality Assurance
Standards
Our Performance StandardsOur Performance Standards
We pledge to our customer that we will:
● Arrive on time or we’ll call ahead
● Protect your property and clean the
work area
● Do the work right and stand behind it
● Strive for customer Satisfaction and
Loyalty
● Maintain open communication with
customers
● Educate customers on proper roof
maintenance
● Be fair in our billing and explain all
charges
● Educate customers on the Advantage
Systems
● Maintain the highest Quality
Standards
Quality Assurance ProceduresQuality Assurance Procedures
To insure complete customer satisfaction
we will:
● Maintain Communication with the
customer throughout the project
● Perform a pre-construction inspection
● Perform a Quality Assurance inspection
at critical application points
● Perform job performance reviews
● Issue a written Service Warranty
PRECONSTRUCTION CHECK LIST
CUSTOMER EXPECTATIONS
□ To be provided a beautiful, leak free roof.
□ The job site will be maintained and left in a clean & orderly manner.
□ Drain covers and drains will be cleaned, allowing proper water flow.
□ No damage to property of customer or any of their patrons or employees.
□ To have installed the roofing system contracted for.
□ Any unforeseen items will be properly addressed to insure the long term success of the roof
□ To be notified of any additional charges and reason for such charges, before charges are incurred
□ To receive a written breakdown of any additional charges
□ To receive daily reports, rain or shine, from the crew foreman.
□ Additional:
CREW EXPECTATIONS
□ Customer will accompany QAS on a pre-installation inspection
□ Crew will have access to the roof whenever weather permits us to work
□ Customer will move cars or obstacles as needed for safe, trouble free roof installation
□ We will be able to speak to our contact everyday, rain or shine from start to finish of job
□ Customer will have dumpster available if needed
□ Drain lines and downspouts are clean and unobstructed
□ We will be allowed, under our T&M Rider to address anything unusual or unexpected
□ Upon completion of our contract, we will be paid as agreed
Customer________________________________ QAS ______________________________
PRECONSTRUCTION CHECK LIST
CUSTOMER EXPECTATIONS
□ To be provided a beautiful, leak free roof.
□ The job site will be maintained and left in a clean & orderly manner.
□ Drain covers and drains will be cleaned, allowing proper water flow.
□ No damage to property of customer or any of their patrons or employees.
□ To have installed the roofing system contracted for.
□ Any unforeseen items will be properly addressed to insure the long term success of the roof
□ To be notified of any additional charges and reason for such charges, before charges are incurred
□ To receive a written breakdown of any additional charges
□ To receive daily reports, rain or shine, from the crew foreman.
□ Additional:
CREW EXPECTATIONS
□ Customer will accompany QAS on a pre-installation inspection
□ Crew will have access to the roof whenever weather permits us to work
□ Customer will move cars or obstacles as needed for safe, trouble free roof installation
□ We will be able to speak to our contact everyday, rain or shine from start to finish of job
□ Customer will have dumpster available if needed
□ Drain lines and downspouts are clean and unobstructed
□ We will be allowed, under our T&M Rider to address anything unusual or unexpected
□ Upon completion of our contract, we will be paid as agreed
Customer________________________________ QAS ______________________________
Quality Assurance Check List
□ □ All Flashings are completely adhered with no bridging
□ □ Terminating spray lines are neat and straight
□ □ All old flashings are completely covered
□ □ T bar used where no counterflashing is present
□ □ All old metal, plastics or other flashings, vents or flues are aluminum coated
□ □ No overspray on roof top equipment
□ □ Total coverage of surface material
□ □ Walkway installed
□ □ Walkway straight and neatly trimmed
□ □ No mastic in top of walkway
□ □ Polyfiber installed to edge of roof
□ □ No bridging or voids in polyester
□ □ No pipes, wires or other items embedded into mastic
□ □ All drain caps cleaned and properly installed
□ □ Any wooden roof top supports replaced with treated lumber
□ □ No exposed polyfiber
□ □ Minimal wrinkles in polyfiber membrane
Customer________________________________ QAS ______________________________
Flashings
ACCEPT
REJECT
Roof Surface
Roof Surface
□ □ Grounds and pavement properly cleaned
□ □ Job site cleaned of construction debris
□ □ Walls, caps and flashings properly cleaned
YOUROPINIONPLEASE
Wewanttoimprovethethingswedo.PleasetakeamomenttofilloutComments:__________________________________
____________________________________________
____________________________________________
Pleaseratethecrew’sperformance
Punctuality
EquipmentAppearance
PersonalAppearance
□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory
Performance
OverallPerformance
Crew
Competence
□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory
Professionalism
ValueofService
QualityofService
□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory
PleaserateCompanyperformance
YOUROPINIONPLEASE
Wewanttoimprovethethingswedo.PleasetakeamomenttofilloutComments:__________________________________
____________________________________________
____________________________________________
Pleaseratethecrew’sperformance
Punctuality
EquipmentAppearance
PersonalAppearance
□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory
Performance
OverallPerformance
Crew
Competence
□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory
Professionalism
ValueofService
QualityofService
□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory□Excellent□Satisfactory
□Unsatisfactory
PleaserateCompanyperformance
Roof System ChoiceRoof System Choice
We offers our customers many system
choices based on customer need, cost and
warranty requirements.
● Roof Care Standard (Good)
● Roof Care Premier (Better)
● Roof Care Supreme (Best)
Quality Assurance documentation
Superior WarrantySuperior Warranty
Full system warranties on all projects
provide:
● Non-prorated coverage
● 8,12 and 20 years standard options
● A fully transferable asset
● A written Certification of Warranty
● Service and Maintenance programs
4. Let us add your name to our list of satisfied customers
“We are very satisfied”
Steve Mogle/ Vice President
“extremely professional”
“very grateful”
Roger Whitty/ CFO
“courteous and... professional”
Ed Komrska/ Maint. Mgr.
Steve Foley
Rolls Royce
“They’ve roofed several of our
dealerships”
Steve Foley Jr./ Gen. Mgr.
“thank you...exceptional job”
Keith Smedley/ Plant Mgr. “would gladly recommend your
company”
Edward Hart/ President
“thank you for a job well
done”
Dan Rudolf/ Mgr.
Midwest Warehouse
& Distribution System, Inc.
“Their company delivers as promised”
Ed Borkowski/ President
“wonderfully quick and
efficient”
Kim Richards/ Exec. Dir.
“especially impressed with
the attention to details”
Rex Yentes/ President
Dean Douglas/ President
completed two
projects and working
on a third
saved money by roofing over SPF
foam roof
Denny Gilliam/ Facility Mgr.