7. GOOD VS. BAD INTERACTIONS
GOOD
• Having an understanding of
residents’ study habits
• Learning new facts about the
person
• Knowing residents’ “stories”
• Having difficult conversations
• Learning moments
• Guidance conversations
BAD
• Only saying “Hi” in the hallway
• Only talking about surface level
topics
• Assuming information about the
resident during the conversation to
end the conversation sooner
• Not talking to residents
#datCAlife