Survey of Patient's Understanding

1. MyStation Technology at
Dell Seton Medical Center
LONGHORN HEALTH GROUP
1
Zach Barrett, Jennifer Dang, Carly O’Gorman, Eric Lu, Charles Mize

2. TRIVIA2
Introduction ConclusionResearch & Analysis
If you’re at Dell Seton Medical Center, and hear a “Code
Adam”, what does that mean?
A. The president of DSMC, Adam, is sleep deprived and
running wildly throughout the halls with limited clothing
B. An outbreak of Adam’s Disease, a highly contagious skin
disease, has been detected
C. Someone has broken into the hospital and stolen a male
child
D. Shelter in place for a tornado warning

3. TRIVIA3
Introduction ConclusionResearch & Analysis
If you’re at Dell Seton Medical Center, and hear a “Code
Adam”, what does that mean?
A. The president of DSMC, Adam, is sleep deprived and
running wildly throughout the halls with limited clothing
B. An outbreak of Adam’s Disease, a highly contagious skin
disease, has been detected
C. Someone has broken into the hospital and stolen a male
child
D. Shelter in place for a tornado warning
*Not to be confused with Code Amber, which is a stolen

4. Introduction
of Dell Seton Medical Center and the MyStation
Technology
1
4 Introduction ConclusionResearch & Analysis

5. ▹ Dell Seton Medical Center at The
University of Texas at Austin
opened in Spring of 2017
▸ 211 beds
▸ State of the art technology
▸ Teaching hospital
▹ Took over responsibilities of
Brackenridge Hospital (opened
in 1884)
Client and Company History5
Introduction ConclusionResearch & Analysis

6. MyStation Technology
▹ Connected to in room TV
▹ TV, Movies, Games, Education Videos,
Patient Portal Access, Demographic
View, Allergies View, Doctor & Nurse
Information, Hospital Information
▹ Keyboard or Remote
66
Introduction ConclusionResearch & Analysis

7. UI/UX Layout7
Introduction ConclusionResearch & Analysis

8. Care Team Information8
Introduction ConclusionResearch & Analysis

9. Remote and Keyboard9
Introduction ConclusionResearch & Analysis

10. Challenge Understand why nurses and patients
are having issues with the in-room
technology through research
Aggregate and analyze the data
collected in order to reach a
conclusion
Recommend a course of action in
order to solve the problems
encountered at DSMC
10
Introduction ConclusionResearch & Analysis

11. SMART Goal
Measure and analyze patient and nurse
understanding of MyStation in order to
develop a plan to improve technology
knowledge among patients and nurses
by 50% within the next year
11
Introduction ConclusionResearch & Analysis

12. Research and Analysis
What We Found and What We Recommend
212
12 Introduction ConclusionResearch & Analysis

13. Main Questions We Want to
Answer13
Are patients getting the
most out of the MyStation
in-room technology?
Does the nursing staff know how to
use the technology effectively?
Are the nurses effectively
teaching patients how to
use the technology?
Introduction ConclusionResearch & Analysis

14. Methodology of Primary Data
Collection
▹ 21 paper surveys for
nursing staff
▹ 13 interviews with
nursing staff (7) and
patients (6)
14
Introduction ConclusionResearch & Analysis

15. Research Analysis - Interview
Normalized data -1 to 1:
Neg. to Pos.
Average Nurse Sentiment: -0.25
Average Patient Sentiment: -0.3
Average Sentiment: -0.275
15
Interview Word Frequency
Analysis
keyboard 13
remote 8
know 8
reintroduction 6
movies 5
internet 3
Sentiment Score of
Interview
Nurse 1 neg: 0.6
Nurse 2 neg: 0.6
Nurse 3 neutral
Nurse 4 neutral
Nurse 5 pos: 0.5
Nurse 6 neutral
Nurse 7 neg: 0.8
Patient 1 neutral
Patient 2 neg: 0.7
Patient 3 pos: 0.5
Patient 4 neg: 0.6
Patient 5 neutral
Patient 6 neg: 0.8
Introduction ConclusionResearch & Analysis

16. Research Analysis - Survey16
Introduction ConclusionResearch & Analysis
11
8
1

17. Research Analysis - Survey17
Introduction ConclusionResearch & Analysis

18. Research Analysis - Survey18
Introduction ConclusionResearch & Analysis

19. Recommendations
Patient
▹ Written Instructions
▹ Keyboard Functionality
19
Introduction ConclusionResearch & Analysis
Nurse
▹ Retraining Program
Other Comments
▹ Movie Playability
▹ MyStation Scheduling
▸ Simpler Interface

20. Conclusion
A Summary of Findings
3
20 Introduction ConclusionResearch & Analysis

21. 21
Introduction ConclusionResearch & Analysis
Lessons
▹ Awkward data
collection process
▹ Choice paralysis of
MyStation features
▹ Bias of data
sources
▹ Don’t over think
what people want
Looking Forward
▹ Re-training
nursing staff
▹ Easy-to-use UI
and controls
▹ The tech is there,
so let’s use it
Final Thoughts

22. 22
THANKS! ANY QUESTIONS?