SlideShare a Scribd company logo
1 of 20
Download to read offline
Q 1 2 0 1 5
Solving Sticky
Problems
Celebrating Everyday Leaders
FY15: The Year of Superior Value
Making Amazon Smile
Opening the Door to Sub-Saharan Africa
2  Diamond  Q1 2015
NOTE FROM THE CEO
F I R S T Q U A R T E R 2 0 1 5
The Clorox Company
Corporate Communications
1221 Broadway, Oakland, CA 94612
510-271-3004
corporate.communications@clorox.com
A Question of Value
Fellow Employees:
Over the past several quarters, U.S. category growth has been sluggish and
competition is the fiercest it has been in decades. To win in this environment,
we need to answer a simple question: Why should consumers buy our brands in
preference to others? And we need to provide that answer in clear, plain language.
More than ever, to win in a marketplace of intense competition and infor-
mation overload, we need to be explicit and clear about the value we provide
across the 3Ds (Desire, Decide and Delight).
In terms of Desire, we need to clearly communicate our product bene-
fits and superiority directly to consumers through harder-hitting ads and
more compelling visuals. For example, our disinfecting wipes clean more
surface area than our competitors’ wipes. Today, we are clearly showing that
value in our advertising so that in the few seconds consumers spend viewing
an ad in print, on television, online or through a mobile device, they under-
stand we are their best choice.
For Decide, we need to make a superior shelf impression. When a consumer
is choosing between our products or those of our competitors, we need to
visually stand out and we need to highlight what our products do that our
competitors’ don’t. That means taking advantage of our brand equity and
identity when competing against private label products and stating our
claims in big, bold letters.
And finally, in Delight, we need to continue to develop products
that consumers choose at least 60 percent of the time. When we
earn these 60/40 wins, we must highlight them along with our
advantages. This summer, we’re introducing Fresh Step® Light-
weight Extreme, which is 30 percent lighter and provides
better odor control and absorption than our other litter
formulations. Surely that is going to delight many cat
owners in a way our competitors can’t.
We know that when we successfully communicate
value, we win. By developing new value-driven advertis-
ing, packaging and innovation, we returned our bleach
business to a 60 percent market share in the third quarter
of fiscal year 2014. That’s success we can, and will, apply
to other products.
Whether you’re in a lab developing a new formulation, in
Marketing understanding our consumer and finding new ways
to highlight our value, in Sales gaining priority shelving for our
products, in a Glad® plant producing bags perfectly every time
or talking to your friends and family, we all have the ability to
drive consumer value. Together, let’s make sure we’re working
every day to answer that fundamental question for consumers.
Don Knauss
Everyone Finding
a Better Way, Every Day
Clorox® “Anniversary Party”
Go Beyond
the Page
Follow the for additional
Digital Diamond content,
accessible through CloroxWeb
and viewable on mobile
devices.
DIGITAL EXTRAS:
Melinda — Austraila
Contract Manufacturing Manager
Melinda participated in a project to
revamp how ANZA handles import
shipment processes.
Driving Home Value
Bold new ads from our brands
clearly communicate value.
Hello again.
Get reacquainted with the FACEs of
Agile Enterprise.
Where in the World
Read about Clorox’s entry to Algeria.
Q1 2015 Diamond Newsletter  3
Climbing stairs for 10 minutes
will burn 150 calories
(calculated using 150 pounds
as a base weight).
The American Heart Association
urges 30 minutes of walking to
reduce heart disease risk; 100 steps
per minute is considered a reason-
able pace.10
mins 30
mins
YOUR HEALTH & WELLNESS
Just because you’re in a cubicle, and not on the field or court, doesn’t mean you can’t keep your body fit. Consider
riding your bike to work instead of driving your car, and switch your chair out for an exercise ball. You can also use
your office furniture to stay in shape. Physical therapists suggest that office employees try to take a break from sitting
every 20 minutes. You can use the break to burn some calories.
EXERCISES YOU CAN DO AT WORK
Get in shape at your desk with these exercises.81
5
2
6
3
7
4
8
THIGH STRETCHES
DESK PUSHUPS
SHOULDER SHRUGS
LOWER-BODY LIFTS
LEG SQUATS
CUBICLE WALL-SITS
CHAIR DIPS
CHAIR PICK-UPS
Sit on right side of chair and pull your
right ankle up toward the bottom of
the seat. Switch sides.
Lean against your desk and push your
body away. Do 10 reps in a set and
complete 3 sets a day.
Pull your shoulders as high as you
can and roll them forward. Do 10 reps
forward and 10 reps backward.
Sitting upright in your chair, stretch one
leg straight out and hold it for 10 sec-
onds. Repeat 6 times with both legs.
Stand in front of your chair and repeat
the act of sitting down without actually
touching the chair. Do 10 reps in a set
and complete 3 times a day.
Lean your back perfectly against your
cubicle wall and lower yourself into
an invisible chair. Keep your legs and
knees together. Hold for 15 to 60
seconds.
Squat with your hands on the edge of
the chair behind you and slowly lower
your torso past the seat. Lift your body
by straightening your arms. Do 10 reps
in a a set and complete 3 sets a day.
Face your chair and bend at the waist
to grab the arms of the chair. Keep your
abs tight and your arms slightly bent.
With your back flat, slowly lift the chair.
Do 20 reps and complete 2 sets a day.
SOURCE: KT Tape
IN BRIEF
4  Diamond  Q1 2015
Celebrating
Everyday
Leaders
OURCLOROX
OURCLOROX
OURCLOROX
We try hard to nurture an environment where anyone can
contribute ideas and collaborate with colleagues to make
those ideas even better. We’re expanding this quarter’s
Everyday Leader profile to highlight examples of personal
impact from across the globe.
Read about Melanie’s
project to revamp how
ANZA handles import
shipment processes.
•	TBD
Tattooed With Brand Pride
By Mariana Rivera
I’m part of a team in Mexico that recently rolled
out an initiative called Project Tattoo to improve
employee engagement with our great brands and
raise awareness of how our daily work affects the fi-
nal result on the shelf. When you tattoo something,
it becomes a story of your life. This project creates
a way for our people to know and live with each of
our brands and, more importantly, to have pride
and passion for them.
We’ve invited all employees to visit our retail cus-
tomers to see how our products are promoted and
displayed. Employees then go online to the Tattoo
portal and share with their observations.
One component of Tattoo is the store check, and
the other is to encourage the purchase of our prod-
ucts. Employees get points for submitting reports,
and if they accumulate a certain level of points,
they can redeem them for gifts. We are seeing more
and more participation every month.
Being part of the development was very enrich-
ing because it allowed me to understand the busi-
ness better from a Sales and quality perspective.
I’m proud of our team’s commitment and especially
the personal ownership for a project that’s innova-
tive and helps us to deliver better results.
Mariana Rivera is a Human Resources manager in Mexico City, Mexico.
Q1 2015 Diamond  5
Solving Sticky Problems
By Lisa Pitts
I’m on the Continuous Improvement Team, and our
mission is to look at ways to improve processes
and reduce process failures. It’s a really neat job
because you get to see all the ideas that people have
for solving a problem, which can be very simple or
very complex.
Recently, we had an interesting project involving
the glue in the trash bag roll winding process. The last
bag on the roll is glued (or “tail tacked”) onto the roll,
and we were seeing overspray. In addition to creating
a safety hazard, excess glue can cause machine jams
and other problems. Plus, you have to replace the belts
more frequently, which is costly. The problem was
systemic across a majority of our bag machines, so we
launched a “focused improvement” project.
Tail-tacking had not been a problem in the
past, and this issue turned out to be a challenge.
Using a high-speed camera, we discovered the
problem wasn’t the tail-tacking system itself,
but the computing speed of the equipment.
Lisa Pitts and Eddie Elkins in the
Glad®
plant in Rogers, Arkansas.
The processor, which controls the machine’s
“thinking speed,” was getting outpaced whenever
we sped up the production rate.
It took a cross-functional team of operators,
engineers, electrical subject matter experts and
continuous improvement resources to find the root
cause and implement a sustainable countermeasure.
The end result is a big improvement in not just safety,
quality and costs, but also job satisfaction. The belts
now last nearly twice as long, and the tail-tacking
process is significantly more consistent, which
means operators don’t spend as much time cleaning
glue off the belt.
We’ve shared this solution with our sister plants in
Amherst, Virginia, and Orangeville, Canada, to create
continuity across the Glad® network. Opportunities
likethisproject,whichcontributestotheimprovement
of our operations, are why I enjoy coming to work
every day. I’m fortunate to be part of such a great team
that focuses on making someone else’s day better.
6  Diamond  Q1 2015
Signed, Sealed,
Delivered — Fast!
by Elise Hastings
I’ve been working on a cool Costovent project that
involves a pilot with Docusign, a web-based applica-
tion that enables us to internally route contracts and
other legal documents for electronic signature. Docu-
sign tracks each step of where the document is, which
is one of the best things about it. During the discovery
for this project, we found that documents were get-
ting held up during the routing process, and there was
no way to know who had them or where they were.
We’re piloting Docusign for vendor contracts and
cover sheets in Global Strategic Sourcing, and for bro-
ker agreements in the Professional Products Division.
We’re seeing a huge improvement in response time so
far, in addition to savings in paper and shipping costs.
After the pilot, we hope to roll Docusign out to oth-
er functions to create a more agile workplace.
The project has been an awesome learning experi-
ence. For example, I had the opportunity to pitch it
to executives, and it felt great to see their enthusiasm
and be able to answer all of their questions. It’s really
cool to have the exposure to senior leaders and have
them welcome our ideas.
The most fulfilling part, though, is making my col-
leagues’ jobs easier. It goes back to our mission of mak-
ing everyday life better, every day. We’re all pushing
for that — for our consumers and for each other.
Seizing Opportunity
by Ryan Cloney
Coming out of college three years ago, I wanted to
join a company big enough to offer opportunities
but not so big that I wouldn’t be able to make an im-
pact. Clorox was a perfect fit.
One opportunity I had to really stretch and grow
was as a finalist in last year’s Innovent competition.
Ryan Cloney is a senior
analyst in Finance for
the Specialty Division in
Oakland, California.
My team, Cleaning 2.0, looked at the Cleaning divi-
sion’s challenges in the e-commerce supply chain. We
developed a bleach product that would ship more easi-
ly and also appeal to Millennials.
I got to apply my Finance expertise — understand-
ing cost structure, price points, margin, etc., but I also
got involved in market research, R&D, product supply,
prototyping and other areas that I wouldn’t normally
be exposed to. This helped me see business problems
beyond just a Finance lens, which has made me a bet-
ter cross-functional business partner.
Our team was very collaborative. Gary Fisher (Sales),
Kristin Fleming (Marketing), Kurt Knipmeyer (R&D)
and Victoria Mason (Sales) embodied all of the Clorox
values and always put the team first. I was able to learn
from some of the brightest minds in the company. We
were so honored and excited to pitch our product to
Don Knauss and the rest of the executive committee
— it was just like the TV show “Shark Tank.”
Even though our idea is still in the beginning stages,
it was an incredible experience to show the executive
team there’s an opportunity for Cleaning to grow in
the e-commerce channel. It was one of my proudest
moments at Clorox.
Elise Hastings is
a senior sourcing
analyst for Global
Strategic Sourcing
in Pleasanton,
California.
Q1 2015 Diamond  7
Winning with the3Ds
The fight for market share is on.
Today’s marketplace is difficult: Our core busi-
ness faces challenges from consumers stretching
dollars, customers looking to grow profits through pri-
vate label offerings and competitors with a renewed
focus on the U.S. given uncertain global conditions.
Our U.S. categories, which typically grow between
1 percent and 2 percent a year, are flat.
That’s putting pressure on our market share. One
point in market share in the U.S. is close to $200 mil-
lion in sales for the company, so we are determined to
return to share growth.
We believe in our right to win even in challenging
times. That’s why we’ve adopted a new playbook to
keep the core healthy and achieve our 2020 Strategy.
Our signature move in this playbook is driving value
across the 3Ds, and we’re calling fiscal year 2015 the
year of superior value.
Defining value
“Value is about product and perception and price, and
each of these is a lever we can pull,” says Benno Dorer,
executive vice president and chief operating officer –
Cleaning, International and Corporate Strategy.
That means our ads, packaging and labels must
make consumers want us — and want to tell their
family, friends and neighbors about us (Desire). Our
prices, sizes and presentation at shelf must be com-
pelling (Decide). And our products must have better
claims than and 60/40 product preference wins over
both branded and private label competitors (Delight).
By making our value proposition clear, consumers
know why they should buy Clorox brands instead of
the competition. We are so sure of this approach, we’re
increasing our brand support in significant ways in
fiscal year 2015, enabled in part by the Agile Enter-
prise work under way.
By Sarah Chin
year
superior
value
of
the
8  Diamond  Q1 2015
Our value playbook is working
We first applied this value approach to our bleach
business, where we have seen share trends reverse.
We’ve replicated that success in our disinfecting
wipes business, where we returned to market share
growth in June 2014. Now, we are applying this
winning playbook to other businesses around the
company, both in the U.S. and globally.
There is a strong company-wide commitment to
accelerating sales growth in and beyond the core.
Each brand is taking what is most relevant to its
situation from this playbook and prioritizing it
with the single goal of driving 3D value to grow
market share.
Case Study
Wiping Up the
Competition
Clorox® disinfecting wipes has historically been one
of the highest growth brands in the company, av-
eraging annual double-digit sales gains from fiscal year
2009 through fiscal year 2013.
Then private label and branded competitors such
as Lysol decided to go after wipes in a big way. We saw
our dollar share decline dramatically while competing
products gained share. With other brands mimicking
ourpackagingandsubstantiallyundercuttingourprice,
consumers began choosing cheaper alternatives. We al-
ways offered a superior value, but we weren’t communi-
cating that and were losing at the point of Decide.
We took an aggressive stance to show the strength of
our product and our superior value, hitting back hard
from the 3D value playbook:
•	Desire: A new, competitive advertising campaign 		
	 declared our superior value versus Lysol
•	Decide: Redesigned packaging graphics with
	 stronger disinfecting claims and new multipack
	 offerings helped us win at shelf
•	Delight: Multiple new product launches like 		
	 glass, tub & shower and on-the-go wipes helped to 		
	 increase our share of the homecare shelf
As of June 2014, we have started to see share de-
clines reverse. Our fiscal year 2015 plan is to continue
driving 3D value in Clorox disinfecting wipes.
— Fallon Scoggins
Associate Marketing Manager
Cleaning up: A Clorox®
disinfecting wipes spot
shows in stark terms just
how much more we clean
than the competition.
Brita®
bottles
Glad®
TrashClorox®
Clean-Up®
cleaner
Watch some
recent ads.
A New
Brand
of Ad
Hard-hitting ads
aggressively
show consum-
ers the value of
Clorox products.
Q1 2015 Diamond  9
Case Study
Valuing
Adjacencies
Case Study
Triggering
Value
The value playbook also works when launching new
products. Clorox® Ropa laundry additive powder
is a unique product in Colombia that we hope will
bring new consumers to the laundry additive category.
Most Colombian households use powder rather
than liquid detergents, yet when it comes to laundry
additives, liquid formats are more common. Since 83
percent of households in emerging countries like Co-
lombia wash laundry by hand, and powders offer a
better hand-washing experience than liquids, we saw
an opportunity to grow the laundry additive category
and our share of it.
•	Desire Claims, packaging and ads communicate 		
	 that Clorox Ropa laundry additive removes stains 	
	 better than detergent alone and eliminates the 		
	 need for scrubbing
•	Decide Point-of-purchase material and in-store 	
	 demos educate shoppers on product effectiveness 	
	 and communicate the value vs. the premium 		
	 brand for current category shoppers
•	Delight Internal lab tests confirm that Clorox
	 Ropa removes stains better than detergent alone 		
	 and can be used in the soaking process, for hand 		
	 washing and in washing machines
In the year since we introduced Clorox Ropa, we
have secured 20 percent of the total powder segment
and gained 39 percent of incremental category vol-
ume. We will consider expanding Clorox Ropa to other
countries in Latin America following this playbook in
fiscal year 2016.
	 — Adrian Grottola,
Director – Marketing,
Latin America
Our spray cleaners have a
value perception problem.
We know they deliver efficacy and convenience bet-
ter than other sprays out there. We also know we’re
the only trigger sprays with Smart Tube® Technology,
allowing consumers to “spray every last drop” and get
the most value out of their bottles. Yet some consum-
ers today still don’t understand why our products are
more expensive than competitor products given our
bottles look smaller (they’re not) and our key ingredi-
ent, bleach, is viewed as less versatile (it’s not).
The spray cleaner business has just begun its 3D val-
ue play. It is a multiphase effort that will be executed
over the next couple years.
Here’s how the 3D plan for Clorox® Clean-Up®
cleaner is taking shape:
• Desire: New commercials for general and
	 Hispanic markets state that nobody removes
	 messes better than Clorox Clean-Up cleaner
•	Decide: Instant redeemable coupons have 	
	 narrowed our price gap versus the competition 		
	 and revamped packaging labels drive pop on 		
	 shelf with bolder colors, cleaner uncluttered 		
	 design and hard hitting claims
•	Delight: R&D discovered Clorox Clean-Up
	 cleaner is versatile and can be used on more
	 and different surfaces
The first wave of this 3D plan started with instant
redeemable coupons in March 2014 followed by new
TV advertising in May 2014. While still early, ini-
tial data suggests it is working; we saw a 17 percent
increase in shipments from February through May
2014. A second wave that includes new packaging
graphics and labels kicks off soon. In fiscal year 2016,
we might get new bottle sizes to tackle our size per-
ception problem compared to Lysol.
— Elliot Freeman
Associate Marketing Manager
10  Diamond  Q1 2015
CUSTOMER PROFILE
NE
W
GROWTH
Online is the fastest growing retail channel in the
U.S., and we want a bigger piece of the action.
That means we must win on Amazon, itself the United
States’ fastest growing retailer — online or offline.
There are two reasons Amazon is such an important
customer. First, hundreds of millions of people shop
on Amazon, which had net sales of $74.5 billion in
2013. We can potentially sell lots of product there.
Second, Amazon increasingly drives offline pur-
chases: two-thirds more consumers go to Amazon for
product research than to Google.
“We found for every dollar we spent toward Ama-
zon media, we got $1.85 in return on both online and
offline purchases,” says Lyné Brown, vice president –
eCommerce. “There is a rule of thumb that for every
purchase you get online, you’ve influenced about six
purchases offline.”
It’s clear we need to win with Amazon, but how do
we do that?
1 ▲
▼
Yes, I want FREE Two-Day
Shipping with Amazon Prime
Add to Cart
Qty:
Share
Brita Grand Water Filter Pitcher,
Orange, 10 Cup by Brita
HHHHH 815 customer reviews
Pouring out sales: Amazon is the No. 6 customer
for lightweight, ship-in-own-container Brita®
pitchers.
Read how we
tackled a Clorox®
Disinfecting Wipes
problem to regain
Amazon distribution
Watch Lyné Brown
and George Hake
discuss Amazon at
the May 2014 PSO
Town Hall.
By Jen Dozier
All trademarks are property of their
respective owners.
Q1 2015 Diamond  11
Winning with Amazon means reconfiguring current pack counts and packaging.
Clorox®
disinfecting wipes are packaged in a ship-in-own-container box, decreasing
leakage and shipping challenges for a win with Amazon and consumers.
eCommerce sales at Clorox have
grown an impressive 20 percent
a year for the past two years.
Influencing the Amazon algorithm
When consumers use Amazon search to look for a
product — say, Clorox® disinfecting wipes — most
don’t look beyond the first three results that pop up in
the search. That makes it essential to be on top.
We are investing resources — dollars and R&D
manpower — to impact the Amazon algorithm so we
appear higher in Amazon search results, its “digital
shelf,” Lyné says.
Media spending influences the digital shelf, so
putting dollars in the right areas helps us appear
higher in the search results.
Wealsoneedtherightproductsintherightpackaging.
at a
glance
HQ: Seattle, Washington
2013 Sales: $74.5 billion
Employees: 124,600*
Founded: 1994
*as of March 31, 2014
Amazon’s ideal product and packaging
When it comes to online sales, all products are not cre-
ated equal. Heavy, liquid products and large quantities
in shipping units are not ideal. For example, we sell
409® multipurpose cleaner in cases of 12. Most con-
sumers only want one or two bottles at a time.
Brita® pitchers, by contrast, are lightweight, easily
packaged and sell in small units with a higher retail
price. Amazon is the No. 6 customer for the Brita busi-
ness in the U.S. — not just online, but total. Pitchers
are sold in single units, are lightweight and can be
shipped in their own packaging — all critical compo-
nents for success with Amazon.
Four other brands we are focusing on for Amazon
are Burt’s Bees®, Glad®, Clorox® disinfecting wipes
and Clorox® toilet wand. These are desirable based on
their profitability and online category development
already underway. The eCommerce team has been us-
ing these “core five” brands to gain insights into how
to succeed in the digital retail space.
Starting at a run
Amazon’s already an important growth area for us.
While total online U.S. retail sales are
growing 12 percent a year on average,
eCommerce sales at Clorox have grown an
impressive 20 percent a year for the past
two years.
By 2020, eCommerce has the potential
to be a $250 million business for Clorox,
up from $74 million in fiscal year 2013.
Winning with Amazon is a must if we want
to reach this goal.
The online retail space is constantly
changing and evolving. Making sure
we are changing and evolving our eCommerce
strategy to match is one way we plan to reach our
2020 Strategy goals.
12  Diamond  Q1 2015
Read about
our recent entry
into Algeria on
CloroxWeb.
WHERE IN THE WORLD IS CLOROX?
Imagine a skyline of modern buildings rising high
in the afternoon heat against a backdrop that includes
ice-capped Mount Kilimanjaro to the south and gla-
cier-studded Mount Kenya to the north. Now, imag-
ine giraffes grazing in the foreground, just a few miles
from this vibrant city.
This is Kenya — Nairobi, to be exact — where sharp
contrast appears at every turn.
KENYA
Capitol: Nairobi
Area: 224,080 sq miles
Population: 44 million
(est) indexmundi.com
Opening
the Door
to Sub-
Saharan
Africa
by Maggi Aitkens
Q1 2015 Diamond  13
New office buildings rise with the promise of pros-
perity, towering above tin-shack slums in this country
of 44 million. Almost half the population lives in pov-
erty earning less than $2 per day, but the middle class
isalready6.7millionpeoplestrongandgrowingrapidly.
It is these contrasting qualities and the promise of
a better future that enticed us to initiate a new joint
venture (JV) in Nairobi with the Chandaria family as
partners. We will begin marketing Clorox® bleach in
late summer 2014, followed by home cleaning prod-
ucts. We hope to use Kenya as our doorway to expan-
sion in East Africa and sub-Saharan Africa.
“At its current rate of growth, sub-Saharan Africa
will double its economy in 20 years,” says Eric
Reynolds, vice president and general manager –
Europe, MENA and ANZA. “Our emerging market
experience, such as in Peru, gives us the insight and
confidence that we can build and maintain a business
in sub-Saharan Africa in line with our 2020 Strategy
to grow into new categories and promising countries.”
So what’s the secret to successfully planting a seed
and making it grow in a place like Kenya?
“The key is to learn what matters to
people,” say Rodolfo Artiles, team lead-
er of this project. “Many companies that
come into a country and try to apply
their same business model without real-
ly understanding what matters to con-
sumers tend to fail. This has been the
case in many sub-Saharan countries.”
To avoid this pitfall, Rodolfo and
his team conducted consumer focus
groups and “in-home visits and shop-alongs,”
where they visited consumer homes and shopped
with consumers.
“We learned that Kenyans don’t value strong bleach
concentration, for example, and they never use it to
Open air: Laundry hangs on a line
outside a home in Nakuru, Kenya.
We learned Kenyans don’t use
bleach to disinfect water or
key areas of the house.
— Rodolfo Artiles
team leader, International
14  Diamond  Q1 2015
Lining up: Our novel single-
serve packaging is perfectly
adapted to Kenya’s tiny
shopfronts (inset).
disinfect water or key areas of the house because they
believe it is toxic,” says Rodolfo. “Bleach is typically
used for clothing and surface stain removal and to
provide a touch of shine to surfaces and floors.”
That gives us a huge opportunity to increase cate-
gory penetration and consumption by educating Ken-
yans about bleach benefits. We’ve started incorporat-
ing this messaging into our communications, and we
plan to partner with Texas A&M University and US-
AID on a project to disinfect water in Kenya to support
that communication.
As in many developing countries, Kenyans pur-
chase their goods primarily at small stores that serve
the neighborhood. The stores are so small that most
consumers stand in the street and select from prod-
ucts they can see through the store’s small doorway
or window.
“To penetrate this market, we need the right price
and the right size,” says Rodolfo, “so we decided to sell
Clorox bleach in small 70 ml and 150 ml pouches. The
pouches are connected to each other by perforations
and can be strung from a store’s doorway or ceiling.
The small size translates into lower per-unit cost and
the need for less store space, while the novel packag-
ing makes the product more visible from the store’s
doorway. This will be the first time bleach is sold in
pouches in Kenya”
And thanks to this new JV in Kenya, Clorox also now
stands at the threshold of a doorway with clear visibili-
ty into all that sub-Saharan Africa has to offer.
“Kenya is a regional financial and transportation
hub for East and Central Africa with a growing
consumer income. I am confident that with the
quality of Clorox products and business knowl-
edge and the reputation of the Chandaria group,
that we are laying a foundation for success.
I am looking forward to seeing Clorox products
in stores and experiencing them with my family
when I am next in Nairobi.”
Vincent Odembo
Senior Manager — Finance
Oakland, California and Kenya Native
AGILE ENTERPRISE
Everyone Finding
a Better Way, Every D
The FACEs of
Agile Enterprise
Help Knock Out
Tim Wood Waste
Q1 2015 Diamond Newsletter  15
There’s been a lot of talk around the company late-
ly about being more agile. Still wondering exactly
what this means or how it applies to you? Jim Wolfe,
vice president – Performance & Process, and leader of
Agile Enterprise, breaks down three of the most im-
portant things you need to know now.
1. This is a really big deal
Agile Enterprise is not an option. “Rapidly chang-
ing market fundamentals are challenging our growth,”
Jim says, “from more fragmented consumer targets
to intensive private label competition. We must grow
faster. Agile Enterprise is critical to free up employees’
time and find additional savings to more quickly and
effectively respond to the marketplace. Otherwise,
the numbers simply don’t add up for us to deliver our
2020 objectives.”
2. We’re making progress
The good news is we’re starting to make progress
with dozens of small and large initiatives to free up
many thousands of hours, from how we bring prod-
ucts to market to financial forecasting. The latter is
one of the company’s most important processes, but
we currently spend millions of dollars and many
hours on it. “We think we can do our financial fore-
casting with far less effort,” says Keith Tandowsky,
vice president – Internal Audit and business leader for
Finance. The team has already eliminated this year’s
September corporate forecast submission and piloted
time-saving activities such as a “budget day” in which
functional budget owners meet to align on their an-
nual plans in just one day versus over several weeks.
3. The time to act is now (and it’s easier than you
may think)
Everyone has the power to reduce time spent on
activities consumers won’t pay for, not just people as-
signed to these Agile initiatives. “We need everyone to
look at how work gets done and take the initiative to
challenge the status quo,” Jim says. “There are tons of
small improvements everyone can make every day.”
Case in point: Ever been asked to complete an as-
signment and spent hours writing, editing, rewriting
and reviewing only to find less was needed? Instead,
respectfully ask up front what problem is being solved
and how much time you should spend to eliminate ex-
tra effort that may not be needed.
“The best part,” Jim says, “is this approach can free
up substantial time for higher-value work, which ulti-
mately makes our jobs more satisfying.”
And that’s a really big deal.
Be
here
nowAgile Enterprise is about everyone
finding a better way, every day. What
are you doing differently?
By Dan Staublin
16  Diamond  Q1 2015
And
the
Award
Goes to...
by Jen Dozier
The annual Blue Wolverine and Corporate Respon-
sibility awards recognize the efforts of individuals
and teams who make a significant impact on our busi-
ness. Blue Wolverine awards go to the team that best
helped drive sales or market share growth and to the
team that drives employee engagement/performance
or drives out waste. The five CR awards recognize out-
standing achievements that advance the company’s
corporate responsibility strategy, one for each “pillar”
of our CR strategy.
BLUE
W
OLVERINE A
W
ARD
W
IN N E R 2 01
4
Argentina PMU
BLUE
W
OLVERINE A
W
ARD
W
IN N E R 2 01
4
Project Foundation Team
Finance Learning & Development Team
People
CORPORATE RESPONSIBILITY
AWARD WINNER 2014
Integrated Reporting Team
Performance
CORPORATE RESPONSIBILITY
AWARD WINNER 2014
San Jose, Costa Rica
Environmental Team
Planet
CORPORATE RESPONSIBILITY
AWARD WINNER 2014
Brita® Pitcher Packaging Team
AWARD WINNER 2014
Products
CORPORATE RESPONSIBILITY
AWARD WINNER 2014
Burt’s Bees® Greater Good
Foundation Board
Purpose
CORPORATE RESPONSIBILITY
SALES GROWTH / MARKET SHARE
ARGENTINA PMU
PROCESS/ENGAGEMENT/WASTE
BURT’S BEES®
INTEGRATION TEAM
BLUE WOLVERINE WINNERS
CORPORATE RESPONSIBILITY WINNERS
FINANCE LEARNING &
DEVELOPMENT TEAM
INTEGRATED REPORTING
TEAM AND PROJECT
REBOOT
SAN JOSE, COSTA RICA
ENVIRONMENTAL
TEAM
BRITA®
PITCHER
PACKAGING TEAM
BURT’S BEES®
GREATER GOOD
FOUNDATION BOARD
Go Deeper
Learn more about
this year’s award
winners.
Q1 2015 Diamond  17
	 See how we have
integrated CR into
our 2020 strategy.
CORPORATE RESPONSIBILITY
Hispanic Network
Magazine included
Clorox on its “Best
of the Best” list for
diversity
We ranked
71st
on CoreBrand Top
100 Most Powerful
Brands Rankings
We ranked
29th
on CR Magazine’s
100 Best Corporate
Citizen’s List
U.S. Veterans
Magazine recog-
nized us on its
“Best of the Best”
list for veterans
We ranked 28th on
the San Francisco
Business Times’
list of 75 Largest
Bay Area Corpo-
rate Philanthropists
Readers of Marie
Claire magazine
named the Burt’s
Bees® brand the
Most Socially
Responsible Beau-
ty Company
We earned another perfect
rating on the Human Rights
Campaign’s 2014 Corporate
Equality Index, as well as the
distinction of being named one
of the “Best Places to Work for
GLBT Equality”
Six years ago, “the talk” was about green washing.
We had recently purchased the Burt’s Bees® compa-
ny and just launched Green Works® naturally derived
cleaners, and many reporters and environmental
groups were questioning our motives.
To better understand this disconnect between our
intentions and public perception, we reached out to
key stakeholders, including nongovernment organiza-
tions, regulators and sustainability influencers. While
they rated us highly on product value and innovation,
we didn’t fare as well on attributes like corporate in-
formation and transparency, product and environ-
mental sustainability, community contribution/pres-
ence and employee programs.
It was clear we had an opportunity to increase our
transparency and build credibility regarding our envi-
ronmental, social and governance performance.
With this in mind, in 2009, we formalized a corpo-
rate responsibility (CR) strategy with clear goals and
metrics. This provided a solid foundation for commu-
nicating our commitments and sharing our progress
through our corporate website, our now-integrated
annual report and various external assessments.
The benefits have been significant. Formalizing our
strategy and setting clear goals have helped us better
integrate CR into the business, driving better results.
Expanding our transparency has helped us engage
with external stakeholders. And all of this has en-
hanced our reputation, earned us a number of awards
and improved our performance in CR-related rankings.
Thanks to a lot of great work from Clorox employ-
ees who have helped embed CR within the business, in
six years, we’ve turned the conversation from green
washing to green rankings.
We ranked
43rd
of 435 on the 2014
Newsweek Green
Rankings
In
fiscal
year
2014...
Something
to
aboutby Simone Strydom
All trademarks are property of their
respective owners.
18  Diamond  Q1 2015
NEW IN THE U.S.
Hidden Valley®
Original Ranch®
Bacon Ranch Dressing
Start-of-ship: Sept. 2014
Clorox® Disinfecting Wipes
with Micro-Scrubbers
Start-of-ship: July 2014
GladWare®
Mini Round 4 oz. Kids
Start-of-ship: May 2014
Hidden Valley® Dip and
Appetizer Mixes
Start-of-ship: July 2014
Clorox® Big Jobs™
All-Purpose
Cleaning Wipes
Start-of-ship: July 2014
Clorox® Heavy Duty
Cleaning Wipes
Start-of-ship: July 2014
Hidden Valley®
Original Ranch®
Spicy Ranch Dressing
Start-of-ship: Sept. 2014
GladWare®
Mini Round 4 oz. Kids
(Target Stores Only)
Start-of-ship: May 2014
GladWare®
Snack 14 oz. Kids
Start-of-ship: May 2014
NEW IN LATAM
Clorox® Aires
de Navidad
Start-of-ship: Sept. 2014
(Costa Rica and Panama)
Clorox CloroGel®
Pureza Citrica
Start-of-ship: Sept. 2014
(Chile)
Poett® Air Freshener
Start-of-ship: April 2014
(Argentina, Uruguay, Chile and Peru)
Poett® Aroma Selections
Start-of-ship: Aug. 2014
(Chile)
Clorox® Flores de Lavanda
and Magia Floral
Start-of-ship: June 2014
(Costa Rica)
Clorox® Limpiador
Desinfectante
Start-of-ship: June 2014
(Colombia and Chile)
Clorox®
Cleaning Utensils
Start-of-ship: May 2014
(Mexico, Puerto Rico, Costa Rica,
Panama, Peru and Chile)
Clorox® Power Gel
Start-of-ship: Sept. 2014
(All LATAM)
NEW PRODUCTS
Q1 2015 Diamond  19
NEW IN
BURT’S
BEES
NEW IN THE PHILLIPINES
Burt’s Bees®
100% Natural Lip Crayons
Start-of-ship: July 2014
Burt’s Bees®
Vanilla Bean
& Wild Cherry
Moisturizing Lip
Balms
Start-of-ship:
July 2014
NEW IN UAE NEW IN
CHINA
Clorox®
All-purpose
Kitchen Cloth
Clorox®
Non Scratch
Scrub Sponge 3D
Clorox®
Heavy Duty
Sponge Scourer
Clorox®
Non Scratch
Super Absorbant
Sponge Scourer
Clorox®
All-purpose
Bathroom Cloth
Clorox®
Superwipes
Heavy Duty
Clorox®
Easy Grip
Sponge Scourer
Clorox®
Microfiber
Floor Cloth
Burt’s Bees® Anti-Blemish
Purifying Daily Cleanser,
Solutions Clarifying Toner,
Daily Moisturizing Lotion,
Targeted Spot Treatment
and Pore Refining Scrub
Start-of-ship: Sept. 2014
Burt’s Bees®
Ultra Moisturizing
Lip Treatment
Start-of-ship: Aug. 2014
Burt’s Bees®
Baby Bee® Cream-
to-Powder
Start-of-ship: Aug. 2014
Burt’s Bees®
Baby Bee® Kissable
Cheeks Balm
Start-of-ship: Aug. 2014
Burt’s Bees®
Soothing Lip Balm with
Eucalyptus & Menthol
Start-of-ship: Aug. 2014
Burt’s Bees®
Soothing Lip Balm with
Passion Fruit
Start-of-ship: Aug. 2014
Burt’s Bees®
Citrus Facial Scrub
Start-of-ship: Aug. 2014
Burt’s Bees® Lip Shimmer
Apricot and Grapefruit
Start-of-ship: Sept. 2014
New Clorox
Cleaning Utensils
Start-of-ship: Aug. 2014
(UAE, Kuwait, Qatar,
Bahrain and Oman)
Glad® Cling Wrap
Start-of-ship:
June 2014
Pine-Sol® Cleaner in
Lavender Clean &
Sparkling Wave
Start-of-ship: July 2014
The Clorox Company
P.O. Box 24305
Oakland, CA 94623
Forwarding Service Requested
Diamond Drill What recent experience has
made you stronger?
FY15:TheYearofSuperiorValue·MakingAmazonSmile·OpeningtheDoortoKenyaDiamondFIRSTQUARTER2015
Ameena Gill
Pleasanton, California
Summiting Mt. Kilimanja-
ro made me more confident
in what I’m capable of accom-
plishing. Even during the bru-
tally cold summit night, with
altitude sickness and extreme
exhaustion, I never thought of
turning around.
Robert Veihl
Wheeling, Illinois
I went to sleep and woke up
15 days later to find out a ma-
chine was keeping me alive for
the first 12 days. It gives you a
different outlook on life.
Maria Luisa de Boyrie
San Juan, Puerto Rico
My teenage daughter was
recently diagnosed with a per-
sonality disorder. All the epi-
sodes and treatments were the
most painful, scary and heart-
breaking events. I now feel
stronger and better prepared
to support her.
Omsmriti Bhattarai-Chhetri
Oakland, California
A loved one recently passed
away in front of me. As part of
my cultural traditions, I was
responsible for cleaning and
dressing her and donating her
belongings. I never imagined
I’d be able to handle these tasks.
Next Up
What do you miss most about being a kid?
Post your answer to the Diamond Drill on CloroxWeb and qualify for a chance to win
12 Bravo points (or the equivalent for International employees).
Printed with vegetable ink on
100 percent post-consumer
recycled paper.
NI-25918

More Related Content

Similar to Q1FY15_EngWeb

THL_Formula_AW_v2.0
THL_Formula_AW_v2.0THL_Formula_AW_v2.0
THL_Formula_AW_v2.0
John Barrow
 
Fex 151028 - the taste of innovation - de waardefabriek presentatie
Fex 151028 - the taste of innovation - de waardefabriek presentatie Fex 151028 - the taste of innovation - de waardefabriek presentatie
Fex 151028 - the taste of innovation - de waardefabriek presentatie
Flevum
 
Christian Titze, "Hello From the Other Side: Adapting the Agile Agency to Cli...
Christian Titze, "Hello From the Other Side: Adapting the Agile Agency to Cli...Christian Titze, "Hello From the Other Side: Adapting the Agile Agency to Cli...
Christian Titze, "Hello From the Other Side: Adapting the Agile Agency to Cli...
WebVisions
 

Similar to Q1FY15_EngWeb (20)

Daymon Associate Guide 2017
Daymon Associate Guide 2017Daymon Associate Guide 2017
Daymon Associate Guide 2017
 
We Are AMEND
We Are AMENDWe Are AMEND
We Are AMEND
 
The 10 most influential business leaders in 2021
The 10 most influential business leaders in 2021The 10 most influential business leaders in 2021
The 10 most influential business leaders in 2021
 
Business Plan Gaias Gift
Business Plan Gaias GiftBusiness Plan Gaias Gift
Business Plan Gaias Gift
 
Consultants Wanted
Consultants WantedConsultants Wanted
Consultants Wanted
 
The Ecosystems Culture
The Ecosystems CultureThe Ecosystems Culture
The Ecosystems Culture
 
THL_Formula_AW_v2.0
THL_Formula_AW_v2.0THL_Formula_AW_v2.0
THL_Formula_AW_v2.0
 
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014
 
Process Improvement | LeadStrategic
Process Improvement | LeadStrategicProcess Improvement | LeadStrategic
Process Improvement | LeadStrategic
 
Digital Altitude Overview
Digital Altitude OverviewDigital Altitude Overview
Digital Altitude Overview
 
Brand champion Job Description
Brand champion Job DescriptionBrand champion Job Description
Brand champion Job Description
 
Fex 151028 - the taste of innovation - de waardefabriek presentatie
Fex 151028 - the taste of innovation - de waardefabriek presentatie Fex 151028 - the taste of innovation - de waardefabriek presentatie
Fex 151028 - the taste of innovation - de waardefabriek presentatie
 
Engaging in a Common Mission | Talent Connect Vegas 2013
Engaging in a Common Mission | Talent Connect Vegas 2013Engaging in a Common Mission | Talent Connect Vegas 2013
Engaging in a Common Mission | Talent Connect Vegas 2013
 
Christian Titze, "Hello From the Other Side: Adapting the Agile Agency to Cli...
Christian Titze, "Hello From the Other Side: Adapting the Agile Agency to Cli...Christian Titze, "Hello From the Other Side: Adapting the Agile Agency to Cli...
Christian Titze, "Hello From the Other Side: Adapting the Agile Agency to Cli...
 
Workfront: Taming the Chaos of Agency Life
Workfront: Taming the Chaos of Agency LifeWorkfront: Taming the Chaos of Agency Life
Workfront: Taming the Chaos of Agency Life
 
Workfront: Taming the Chaos of Agency Life
Workfront: Taming the Chaos of Agency LifeWorkfront: Taming the Chaos of Agency Life
Workfront: Taming the Chaos of Agency Life
 
Chilli Ideas
Chilli IdeasChilli Ideas
Chilli Ideas
 
We're Hiring! Digital Product Team Introduction
We're Hiring!  Digital Product Team IntroductionWe're Hiring!  Digital Product Team Introduction
We're Hiring! Digital Product Team Introduction
 
Accountancy Learning Summer Newsletter
Accountancy Learning Summer NewsletterAccountancy Learning Summer Newsletter
Accountancy Learning Summer Newsletter
 
Top 10 Companies Revamping the Packaging Industry November2022.pdf
Top 10 Companies Revamping the Packaging Industry November2022.pdfTop 10 Companies Revamping the Packaging Industry November2022.pdf
Top 10 Companies Revamping the Packaging Industry November2022.pdf
 

Q1FY15_EngWeb

  • 1. Q 1 2 0 1 5 Solving Sticky Problems Celebrating Everyday Leaders FY15: The Year of Superior Value Making Amazon Smile Opening the Door to Sub-Saharan Africa
  • 2. 2  Diamond  Q1 2015 NOTE FROM THE CEO F I R S T Q U A R T E R 2 0 1 5 The Clorox Company Corporate Communications 1221 Broadway, Oakland, CA 94612 510-271-3004 corporate.communications@clorox.com A Question of Value Fellow Employees: Over the past several quarters, U.S. category growth has been sluggish and competition is the fiercest it has been in decades. To win in this environment, we need to answer a simple question: Why should consumers buy our brands in preference to others? And we need to provide that answer in clear, plain language. More than ever, to win in a marketplace of intense competition and infor- mation overload, we need to be explicit and clear about the value we provide across the 3Ds (Desire, Decide and Delight). In terms of Desire, we need to clearly communicate our product bene- fits and superiority directly to consumers through harder-hitting ads and more compelling visuals. For example, our disinfecting wipes clean more surface area than our competitors’ wipes. Today, we are clearly showing that value in our advertising so that in the few seconds consumers spend viewing an ad in print, on television, online or through a mobile device, they under- stand we are their best choice. For Decide, we need to make a superior shelf impression. When a consumer is choosing between our products or those of our competitors, we need to visually stand out and we need to highlight what our products do that our competitors’ don’t. That means taking advantage of our brand equity and identity when competing against private label products and stating our claims in big, bold letters. And finally, in Delight, we need to continue to develop products that consumers choose at least 60 percent of the time. When we earn these 60/40 wins, we must highlight them along with our advantages. This summer, we’re introducing Fresh Step® Light- weight Extreme, which is 30 percent lighter and provides better odor control and absorption than our other litter formulations. Surely that is going to delight many cat owners in a way our competitors can’t. We know that when we successfully communicate value, we win. By developing new value-driven advertis- ing, packaging and innovation, we returned our bleach business to a 60 percent market share in the third quarter of fiscal year 2014. That’s success we can, and will, apply to other products. Whether you’re in a lab developing a new formulation, in Marketing understanding our consumer and finding new ways to highlight our value, in Sales gaining priority shelving for our products, in a Glad® plant producing bags perfectly every time or talking to your friends and family, we all have the ability to drive consumer value. Together, let’s make sure we’re working every day to answer that fundamental question for consumers. Don Knauss Everyone Finding a Better Way, Every Day Clorox® “Anniversary Party” Go Beyond the Page Follow the for additional Digital Diamond content, accessible through CloroxWeb and viewable on mobile devices. DIGITAL EXTRAS: Melinda — Austraila Contract Manufacturing Manager Melinda participated in a project to revamp how ANZA handles import shipment processes. Driving Home Value Bold new ads from our brands clearly communicate value. Hello again. Get reacquainted with the FACEs of Agile Enterprise. Where in the World Read about Clorox’s entry to Algeria.
  • 3. Q1 2015 Diamond Newsletter  3 Climbing stairs for 10 minutes will burn 150 calories (calculated using 150 pounds as a base weight). The American Heart Association urges 30 minutes of walking to reduce heart disease risk; 100 steps per minute is considered a reason- able pace.10 mins 30 mins YOUR HEALTH & WELLNESS Just because you’re in a cubicle, and not on the field or court, doesn’t mean you can’t keep your body fit. Consider riding your bike to work instead of driving your car, and switch your chair out for an exercise ball. You can also use your office furniture to stay in shape. Physical therapists suggest that office employees try to take a break from sitting every 20 minutes. You can use the break to burn some calories. EXERCISES YOU CAN DO AT WORK Get in shape at your desk with these exercises.81 5 2 6 3 7 4 8 THIGH STRETCHES DESK PUSHUPS SHOULDER SHRUGS LOWER-BODY LIFTS LEG SQUATS CUBICLE WALL-SITS CHAIR DIPS CHAIR PICK-UPS Sit on right side of chair and pull your right ankle up toward the bottom of the seat. Switch sides. Lean against your desk and push your body away. Do 10 reps in a set and complete 3 sets a day. Pull your shoulders as high as you can and roll them forward. Do 10 reps forward and 10 reps backward. Sitting upright in your chair, stretch one leg straight out and hold it for 10 sec- onds. Repeat 6 times with both legs. Stand in front of your chair and repeat the act of sitting down without actually touching the chair. Do 10 reps in a set and complete 3 times a day. Lean your back perfectly against your cubicle wall and lower yourself into an invisible chair. Keep your legs and knees together. Hold for 15 to 60 seconds. Squat with your hands on the edge of the chair behind you and slowly lower your torso past the seat. Lift your body by straightening your arms. Do 10 reps in a a set and complete 3 sets a day. Face your chair and bend at the waist to grab the arms of the chair. Keep your abs tight and your arms slightly bent. With your back flat, slowly lift the chair. Do 20 reps and complete 2 sets a day. SOURCE: KT Tape IN BRIEF
  • 4. 4  Diamond  Q1 2015 Celebrating Everyday Leaders OURCLOROX OURCLOROX OURCLOROX We try hard to nurture an environment where anyone can contribute ideas and collaborate with colleagues to make those ideas even better. We’re expanding this quarter’s Everyday Leader profile to highlight examples of personal impact from across the globe. Read about Melanie’s project to revamp how ANZA handles import shipment processes. • TBD Tattooed With Brand Pride By Mariana Rivera I’m part of a team in Mexico that recently rolled out an initiative called Project Tattoo to improve employee engagement with our great brands and raise awareness of how our daily work affects the fi- nal result on the shelf. When you tattoo something, it becomes a story of your life. This project creates a way for our people to know and live with each of our brands and, more importantly, to have pride and passion for them. We’ve invited all employees to visit our retail cus- tomers to see how our products are promoted and displayed. Employees then go online to the Tattoo portal and share with their observations. One component of Tattoo is the store check, and the other is to encourage the purchase of our prod- ucts. Employees get points for submitting reports, and if they accumulate a certain level of points, they can redeem them for gifts. We are seeing more and more participation every month. Being part of the development was very enrich- ing because it allowed me to understand the busi- ness better from a Sales and quality perspective. I’m proud of our team’s commitment and especially the personal ownership for a project that’s innova- tive and helps us to deliver better results. Mariana Rivera is a Human Resources manager in Mexico City, Mexico.
  • 5. Q1 2015 Diamond  5 Solving Sticky Problems By Lisa Pitts I’m on the Continuous Improvement Team, and our mission is to look at ways to improve processes and reduce process failures. It’s a really neat job because you get to see all the ideas that people have for solving a problem, which can be very simple or very complex. Recently, we had an interesting project involving the glue in the trash bag roll winding process. The last bag on the roll is glued (or “tail tacked”) onto the roll, and we were seeing overspray. In addition to creating a safety hazard, excess glue can cause machine jams and other problems. Plus, you have to replace the belts more frequently, which is costly. The problem was systemic across a majority of our bag machines, so we launched a “focused improvement” project. Tail-tacking had not been a problem in the past, and this issue turned out to be a challenge. Using a high-speed camera, we discovered the problem wasn’t the tail-tacking system itself, but the computing speed of the equipment. Lisa Pitts and Eddie Elkins in the Glad® plant in Rogers, Arkansas. The processor, which controls the machine’s “thinking speed,” was getting outpaced whenever we sped up the production rate. It took a cross-functional team of operators, engineers, electrical subject matter experts and continuous improvement resources to find the root cause and implement a sustainable countermeasure. The end result is a big improvement in not just safety, quality and costs, but also job satisfaction. The belts now last nearly twice as long, and the tail-tacking process is significantly more consistent, which means operators don’t spend as much time cleaning glue off the belt. We’ve shared this solution with our sister plants in Amherst, Virginia, and Orangeville, Canada, to create continuity across the Glad® network. Opportunities likethisproject,whichcontributestotheimprovement of our operations, are why I enjoy coming to work every day. I’m fortunate to be part of such a great team that focuses on making someone else’s day better.
  • 6. 6  Diamond  Q1 2015 Signed, Sealed, Delivered — Fast! by Elise Hastings I’ve been working on a cool Costovent project that involves a pilot with Docusign, a web-based applica- tion that enables us to internally route contracts and other legal documents for electronic signature. Docu- sign tracks each step of where the document is, which is one of the best things about it. During the discovery for this project, we found that documents were get- ting held up during the routing process, and there was no way to know who had them or where they were. We’re piloting Docusign for vendor contracts and cover sheets in Global Strategic Sourcing, and for bro- ker agreements in the Professional Products Division. We’re seeing a huge improvement in response time so far, in addition to savings in paper and shipping costs. After the pilot, we hope to roll Docusign out to oth- er functions to create a more agile workplace. The project has been an awesome learning experi- ence. For example, I had the opportunity to pitch it to executives, and it felt great to see their enthusiasm and be able to answer all of their questions. It’s really cool to have the exposure to senior leaders and have them welcome our ideas. The most fulfilling part, though, is making my col- leagues’ jobs easier. It goes back to our mission of mak- ing everyday life better, every day. We’re all pushing for that — for our consumers and for each other. Seizing Opportunity by Ryan Cloney Coming out of college three years ago, I wanted to join a company big enough to offer opportunities but not so big that I wouldn’t be able to make an im- pact. Clorox was a perfect fit. One opportunity I had to really stretch and grow was as a finalist in last year’s Innovent competition. Ryan Cloney is a senior analyst in Finance for the Specialty Division in Oakland, California. My team, Cleaning 2.0, looked at the Cleaning divi- sion’s challenges in the e-commerce supply chain. We developed a bleach product that would ship more easi- ly and also appeal to Millennials. I got to apply my Finance expertise — understand- ing cost structure, price points, margin, etc., but I also got involved in market research, R&D, product supply, prototyping and other areas that I wouldn’t normally be exposed to. This helped me see business problems beyond just a Finance lens, which has made me a bet- ter cross-functional business partner. Our team was very collaborative. Gary Fisher (Sales), Kristin Fleming (Marketing), Kurt Knipmeyer (R&D) and Victoria Mason (Sales) embodied all of the Clorox values and always put the team first. I was able to learn from some of the brightest minds in the company. We were so honored and excited to pitch our product to Don Knauss and the rest of the executive committee — it was just like the TV show “Shark Tank.” Even though our idea is still in the beginning stages, it was an incredible experience to show the executive team there’s an opportunity for Cleaning to grow in the e-commerce channel. It was one of my proudest moments at Clorox. Elise Hastings is a senior sourcing analyst for Global Strategic Sourcing in Pleasanton, California.
  • 7. Q1 2015 Diamond  7 Winning with the3Ds The fight for market share is on. Today’s marketplace is difficult: Our core busi- ness faces challenges from consumers stretching dollars, customers looking to grow profits through pri- vate label offerings and competitors with a renewed focus on the U.S. given uncertain global conditions. Our U.S. categories, which typically grow between 1 percent and 2 percent a year, are flat. That’s putting pressure on our market share. One point in market share in the U.S. is close to $200 mil- lion in sales for the company, so we are determined to return to share growth. We believe in our right to win even in challenging times. That’s why we’ve adopted a new playbook to keep the core healthy and achieve our 2020 Strategy. Our signature move in this playbook is driving value across the 3Ds, and we’re calling fiscal year 2015 the year of superior value. Defining value “Value is about product and perception and price, and each of these is a lever we can pull,” says Benno Dorer, executive vice president and chief operating officer – Cleaning, International and Corporate Strategy. That means our ads, packaging and labels must make consumers want us — and want to tell their family, friends and neighbors about us (Desire). Our prices, sizes and presentation at shelf must be com- pelling (Decide). And our products must have better claims than and 60/40 product preference wins over both branded and private label competitors (Delight). By making our value proposition clear, consumers know why they should buy Clorox brands instead of the competition. We are so sure of this approach, we’re increasing our brand support in significant ways in fiscal year 2015, enabled in part by the Agile Enter- prise work under way. By Sarah Chin year superior value of the
  • 8. 8  Diamond  Q1 2015 Our value playbook is working We first applied this value approach to our bleach business, where we have seen share trends reverse. We’ve replicated that success in our disinfecting wipes business, where we returned to market share growth in June 2014. Now, we are applying this winning playbook to other businesses around the company, both in the U.S. and globally. There is a strong company-wide commitment to accelerating sales growth in and beyond the core. Each brand is taking what is most relevant to its situation from this playbook and prioritizing it with the single goal of driving 3D value to grow market share. Case Study Wiping Up the Competition Clorox® disinfecting wipes has historically been one of the highest growth brands in the company, av- eraging annual double-digit sales gains from fiscal year 2009 through fiscal year 2013. Then private label and branded competitors such as Lysol decided to go after wipes in a big way. We saw our dollar share decline dramatically while competing products gained share. With other brands mimicking ourpackagingandsubstantiallyundercuttingourprice, consumers began choosing cheaper alternatives. We al- ways offered a superior value, but we weren’t communi- cating that and were losing at the point of Decide. We took an aggressive stance to show the strength of our product and our superior value, hitting back hard from the 3D value playbook: • Desire: A new, competitive advertising campaign declared our superior value versus Lysol • Decide: Redesigned packaging graphics with stronger disinfecting claims and new multipack offerings helped us win at shelf • Delight: Multiple new product launches like glass, tub & shower and on-the-go wipes helped to increase our share of the homecare shelf As of June 2014, we have started to see share de- clines reverse. Our fiscal year 2015 plan is to continue driving 3D value in Clorox disinfecting wipes. — Fallon Scoggins Associate Marketing Manager Cleaning up: A Clorox® disinfecting wipes spot shows in stark terms just how much more we clean than the competition. Brita® bottles Glad® TrashClorox® Clean-Up® cleaner Watch some recent ads. A New Brand of Ad Hard-hitting ads aggressively show consum- ers the value of Clorox products.
  • 9. Q1 2015 Diamond  9 Case Study Valuing Adjacencies Case Study Triggering Value The value playbook also works when launching new products. Clorox® Ropa laundry additive powder is a unique product in Colombia that we hope will bring new consumers to the laundry additive category. Most Colombian households use powder rather than liquid detergents, yet when it comes to laundry additives, liquid formats are more common. Since 83 percent of households in emerging countries like Co- lombia wash laundry by hand, and powders offer a better hand-washing experience than liquids, we saw an opportunity to grow the laundry additive category and our share of it. • Desire Claims, packaging and ads communicate that Clorox Ropa laundry additive removes stains better than detergent alone and eliminates the need for scrubbing • Decide Point-of-purchase material and in-store demos educate shoppers on product effectiveness and communicate the value vs. the premium brand for current category shoppers • Delight Internal lab tests confirm that Clorox Ropa removes stains better than detergent alone and can be used in the soaking process, for hand washing and in washing machines In the year since we introduced Clorox Ropa, we have secured 20 percent of the total powder segment and gained 39 percent of incremental category vol- ume. We will consider expanding Clorox Ropa to other countries in Latin America following this playbook in fiscal year 2016. — Adrian Grottola, Director – Marketing, Latin America Our spray cleaners have a value perception problem. We know they deliver efficacy and convenience bet- ter than other sprays out there. We also know we’re the only trigger sprays with Smart Tube® Technology, allowing consumers to “spray every last drop” and get the most value out of their bottles. Yet some consum- ers today still don’t understand why our products are more expensive than competitor products given our bottles look smaller (they’re not) and our key ingredi- ent, bleach, is viewed as less versatile (it’s not). The spray cleaner business has just begun its 3D val- ue play. It is a multiphase effort that will be executed over the next couple years. Here’s how the 3D plan for Clorox® Clean-Up® cleaner is taking shape: • Desire: New commercials for general and Hispanic markets state that nobody removes messes better than Clorox Clean-Up cleaner • Decide: Instant redeemable coupons have narrowed our price gap versus the competition and revamped packaging labels drive pop on shelf with bolder colors, cleaner uncluttered design and hard hitting claims • Delight: R&D discovered Clorox Clean-Up cleaner is versatile and can be used on more and different surfaces The first wave of this 3D plan started with instant redeemable coupons in March 2014 followed by new TV advertising in May 2014. While still early, ini- tial data suggests it is working; we saw a 17 percent increase in shipments from February through May 2014. A second wave that includes new packaging graphics and labels kicks off soon. In fiscal year 2016, we might get new bottle sizes to tackle our size per- ception problem compared to Lysol. — Elliot Freeman Associate Marketing Manager
  • 10. 10  Diamond  Q1 2015 CUSTOMER PROFILE NE W GROWTH Online is the fastest growing retail channel in the U.S., and we want a bigger piece of the action. That means we must win on Amazon, itself the United States’ fastest growing retailer — online or offline. There are two reasons Amazon is such an important customer. First, hundreds of millions of people shop on Amazon, which had net sales of $74.5 billion in 2013. We can potentially sell lots of product there. Second, Amazon increasingly drives offline pur- chases: two-thirds more consumers go to Amazon for product research than to Google. “We found for every dollar we spent toward Ama- zon media, we got $1.85 in return on both online and offline purchases,” says Lyné Brown, vice president – eCommerce. “There is a rule of thumb that for every purchase you get online, you’ve influenced about six purchases offline.” It’s clear we need to win with Amazon, but how do we do that? 1 ▲ ▼ Yes, I want FREE Two-Day Shipping with Amazon Prime Add to Cart Qty: Share Brita Grand Water Filter Pitcher, Orange, 10 Cup by Brita HHHHH 815 customer reviews Pouring out sales: Amazon is the No. 6 customer for lightweight, ship-in-own-container Brita® pitchers. Read how we tackled a Clorox® Disinfecting Wipes problem to regain Amazon distribution Watch Lyné Brown and George Hake discuss Amazon at the May 2014 PSO Town Hall. By Jen Dozier All trademarks are property of their respective owners.
  • 11. Q1 2015 Diamond  11 Winning with Amazon means reconfiguring current pack counts and packaging. Clorox® disinfecting wipes are packaged in a ship-in-own-container box, decreasing leakage and shipping challenges for a win with Amazon and consumers. eCommerce sales at Clorox have grown an impressive 20 percent a year for the past two years. Influencing the Amazon algorithm When consumers use Amazon search to look for a product — say, Clorox® disinfecting wipes — most don’t look beyond the first three results that pop up in the search. That makes it essential to be on top. We are investing resources — dollars and R&D manpower — to impact the Amazon algorithm so we appear higher in Amazon search results, its “digital shelf,” Lyné says. Media spending influences the digital shelf, so putting dollars in the right areas helps us appear higher in the search results. Wealsoneedtherightproductsintherightpackaging. at a glance HQ: Seattle, Washington 2013 Sales: $74.5 billion Employees: 124,600* Founded: 1994 *as of March 31, 2014 Amazon’s ideal product and packaging When it comes to online sales, all products are not cre- ated equal. Heavy, liquid products and large quantities in shipping units are not ideal. For example, we sell 409® multipurpose cleaner in cases of 12. Most con- sumers only want one or two bottles at a time. Brita® pitchers, by contrast, are lightweight, easily packaged and sell in small units with a higher retail price. Amazon is the No. 6 customer for the Brita busi- ness in the U.S. — not just online, but total. Pitchers are sold in single units, are lightweight and can be shipped in their own packaging — all critical compo- nents for success with Amazon. Four other brands we are focusing on for Amazon are Burt’s Bees®, Glad®, Clorox® disinfecting wipes and Clorox® toilet wand. These are desirable based on their profitability and online category development already underway. The eCommerce team has been us- ing these “core five” brands to gain insights into how to succeed in the digital retail space. Starting at a run Amazon’s already an important growth area for us. While total online U.S. retail sales are growing 12 percent a year on average, eCommerce sales at Clorox have grown an impressive 20 percent a year for the past two years. By 2020, eCommerce has the potential to be a $250 million business for Clorox, up from $74 million in fiscal year 2013. Winning with Amazon is a must if we want to reach this goal. The online retail space is constantly changing and evolving. Making sure we are changing and evolving our eCommerce strategy to match is one way we plan to reach our 2020 Strategy goals.
  • 12. 12  Diamond  Q1 2015 Read about our recent entry into Algeria on CloroxWeb. WHERE IN THE WORLD IS CLOROX? Imagine a skyline of modern buildings rising high in the afternoon heat against a backdrop that includes ice-capped Mount Kilimanjaro to the south and gla- cier-studded Mount Kenya to the north. Now, imag- ine giraffes grazing in the foreground, just a few miles from this vibrant city. This is Kenya — Nairobi, to be exact — where sharp contrast appears at every turn. KENYA Capitol: Nairobi Area: 224,080 sq miles Population: 44 million (est) indexmundi.com Opening the Door to Sub- Saharan Africa by Maggi Aitkens
  • 13. Q1 2015 Diamond  13 New office buildings rise with the promise of pros- perity, towering above tin-shack slums in this country of 44 million. Almost half the population lives in pov- erty earning less than $2 per day, but the middle class isalready6.7millionpeoplestrongandgrowingrapidly. It is these contrasting qualities and the promise of a better future that enticed us to initiate a new joint venture (JV) in Nairobi with the Chandaria family as partners. We will begin marketing Clorox® bleach in late summer 2014, followed by home cleaning prod- ucts. We hope to use Kenya as our doorway to expan- sion in East Africa and sub-Saharan Africa. “At its current rate of growth, sub-Saharan Africa will double its economy in 20 years,” says Eric Reynolds, vice president and general manager – Europe, MENA and ANZA. “Our emerging market experience, such as in Peru, gives us the insight and confidence that we can build and maintain a business in sub-Saharan Africa in line with our 2020 Strategy to grow into new categories and promising countries.” So what’s the secret to successfully planting a seed and making it grow in a place like Kenya? “The key is to learn what matters to people,” say Rodolfo Artiles, team lead- er of this project. “Many companies that come into a country and try to apply their same business model without real- ly understanding what matters to con- sumers tend to fail. This has been the case in many sub-Saharan countries.” To avoid this pitfall, Rodolfo and his team conducted consumer focus groups and “in-home visits and shop-alongs,” where they visited consumer homes and shopped with consumers. “We learned that Kenyans don’t value strong bleach concentration, for example, and they never use it to Open air: Laundry hangs on a line outside a home in Nakuru, Kenya. We learned Kenyans don’t use bleach to disinfect water or key areas of the house. — Rodolfo Artiles team leader, International
  • 14. 14  Diamond  Q1 2015 Lining up: Our novel single- serve packaging is perfectly adapted to Kenya’s tiny shopfronts (inset). disinfect water or key areas of the house because they believe it is toxic,” says Rodolfo. “Bleach is typically used for clothing and surface stain removal and to provide a touch of shine to surfaces and floors.” That gives us a huge opportunity to increase cate- gory penetration and consumption by educating Ken- yans about bleach benefits. We’ve started incorporat- ing this messaging into our communications, and we plan to partner with Texas A&M University and US- AID on a project to disinfect water in Kenya to support that communication. As in many developing countries, Kenyans pur- chase their goods primarily at small stores that serve the neighborhood. The stores are so small that most consumers stand in the street and select from prod- ucts they can see through the store’s small doorway or window. “To penetrate this market, we need the right price and the right size,” says Rodolfo, “so we decided to sell Clorox bleach in small 70 ml and 150 ml pouches. The pouches are connected to each other by perforations and can be strung from a store’s doorway or ceiling. The small size translates into lower per-unit cost and the need for less store space, while the novel packag- ing makes the product more visible from the store’s doorway. This will be the first time bleach is sold in pouches in Kenya” And thanks to this new JV in Kenya, Clorox also now stands at the threshold of a doorway with clear visibili- ty into all that sub-Saharan Africa has to offer. “Kenya is a regional financial and transportation hub for East and Central Africa with a growing consumer income. I am confident that with the quality of Clorox products and business knowl- edge and the reputation of the Chandaria group, that we are laying a foundation for success. I am looking forward to seeing Clorox products in stores and experiencing them with my family when I am next in Nairobi.” Vincent Odembo Senior Manager — Finance Oakland, California and Kenya Native
  • 15. AGILE ENTERPRISE Everyone Finding a Better Way, Every D The FACEs of Agile Enterprise Help Knock Out Tim Wood Waste Q1 2015 Diamond Newsletter  15 There’s been a lot of talk around the company late- ly about being more agile. Still wondering exactly what this means or how it applies to you? Jim Wolfe, vice president – Performance & Process, and leader of Agile Enterprise, breaks down three of the most im- portant things you need to know now. 1. This is a really big deal Agile Enterprise is not an option. “Rapidly chang- ing market fundamentals are challenging our growth,” Jim says, “from more fragmented consumer targets to intensive private label competition. We must grow faster. Agile Enterprise is critical to free up employees’ time and find additional savings to more quickly and effectively respond to the marketplace. Otherwise, the numbers simply don’t add up for us to deliver our 2020 objectives.” 2. We’re making progress The good news is we’re starting to make progress with dozens of small and large initiatives to free up many thousands of hours, from how we bring prod- ucts to market to financial forecasting. The latter is one of the company’s most important processes, but we currently spend millions of dollars and many hours on it. “We think we can do our financial fore- casting with far less effort,” says Keith Tandowsky, vice president – Internal Audit and business leader for Finance. The team has already eliminated this year’s September corporate forecast submission and piloted time-saving activities such as a “budget day” in which functional budget owners meet to align on their an- nual plans in just one day versus over several weeks. 3. The time to act is now (and it’s easier than you may think) Everyone has the power to reduce time spent on activities consumers won’t pay for, not just people as- signed to these Agile initiatives. “We need everyone to look at how work gets done and take the initiative to challenge the status quo,” Jim says. “There are tons of small improvements everyone can make every day.” Case in point: Ever been asked to complete an as- signment and spent hours writing, editing, rewriting and reviewing only to find less was needed? Instead, respectfully ask up front what problem is being solved and how much time you should spend to eliminate ex- tra effort that may not be needed. “The best part,” Jim says, “is this approach can free up substantial time for higher-value work, which ulti- mately makes our jobs more satisfying.” And that’s a really big deal. Be here nowAgile Enterprise is about everyone finding a better way, every day. What are you doing differently? By Dan Staublin
  • 16. 16  Diamond  Q1 2015 And the Award Goes to... by Jen Dozier The annual Blue Wolverine and Corporate Respon- sibility awards recognize the efforts of individuals and teams who make a significant impact on our busi- ness. Blue Wolverine awards go to the team that best helped drive sales or market share growth and to the team that drives employee engagement/performance or drives out waste. The five CR awards recognize out- standing achievements that advance the company’s corporate responsibility strategy, one for each “pillar” of our CR strategy. BLUE W OLVERINE A W ARD W IN N E R 2 01 4 Argentina PMU BLUE W OLVERINE A W ARD W IN N E R 2 01 4 Project Foundation Team Finance Learning & Development Team People CORPORATE RESPONSIBILITY AWARD WINNER 2014 Integrated Reporting Team Performance CORPORATE RESPONSIBILITY AWARD WINNER 2014 San Jose, Costa Rica Environmental Team Planet CORPORATE RESPONSIBILITY AWARD WINNER 2014 Brita® Pitcher Packaging Team AWARD WINNER 2014 Products CORPORATE RESPONSIBILITY AWARD WINNER 2014 Burt’s Bees® Greater Good Foundation Board Purpose CORPORATE RESPONSIBILITY SALES GROWTH / MARKET SHARE ARGENTINA PMU PROCESS/ENGAGEMENT/WASTE BURT’S BEES® INTEGRATION TEAM BLUE WOLVERINE WINNERS CORPORATE RESPONSIBILITY WINNERS FINANCE LEARNING & DEVELOPMENT TEAM INTEGRATED REPORTING TEAM AND PROJECT REBOOT SAN JOSE, COSTA RICA ENVIRONMENTAL TEAM BRITA® PITCHER PACKAGING TEAM BURT’S BEES® GREATER GOOD FOUNDATION BOARD Go Deeper Learn more about this year’s award winners.
  • 17. Q1 2015 Diamond  17 See how we have integrated CR into our 2020 strategy. CORPORATE RESPONSIBILITY Hispanic Network Magazine included Clorox on its “Best of the Best” list for diversity We ranked 71st on CoreBrand Top 100 Most Powerful Brands Rankings We ranked 29th on CR Magazine’s 100 Best Corporate Citizen’s List U.S. Veterans Magazine recog- nized us on its “Best of the Best” list for veterans We ranked 28th on the San Francisco Business Times’ list of 75 Largest Bay Area Corpo- rate Philanthropists Readers of Marie Claire magazine named the Burt’s Bees® brand the Most Socially Responsible Beau- ty Company We earned another perfect rating on the Human Rights Campaign’s 2014 Corporate Equality Index, as well as the distinction of being named one of the “Best Places to Work for GLBT Equality” Six years ago, “the talk” was about green washing. We had recently purchased the Burt’s Bees® compa- ny and just launched Green Works® naturally derived cleaners, and many reporters and environmental groups were questioning our motives. To better understand this disconnect between our intentions and public perception, we reached out to key stakeholders, including nongovernment organiza- tions, regulators and sustainability influencers. While they rated us highly on product value and innovation, we didn’t fare as well on attributes like corporate in- formation and transparency, product and environ- mental sustainability, community contribution/pres- ence and employee programs. It was clear we had an opportunity to increase our transparency and build credibility regarding our envi- ronmental, social and governance performance. With this in mind, in 2009, we formalized a corpo- rate responsibility (CR) strategy with clear goals and metrics. This provided a solid foundation for commu- nicating our commitments and sharing our progress through our corporate website, our now-integrated annual report and various external assessments. The benefits have been significant. Formalizing our strategy and setting clear goals have helped us better integrate CR into the business, driving better results. Expanding our transparency has helped us engage with external stakeholders. And all of this has en- hanced our reputation, earned us a number of awards and improved our performance in CR-related rankings. Thanks to a lot of great work from Clorox employ- ees who have helped embed CR within the business, in six years, we’ve turned the conversation from green washing to green rankings. We ranked 43rd of 435 on the 2014 Newsweek Green Rankings In fiscal year 2014... Something to aboutby Simone Strydom All trademarks are property of their respective owners.
  • 18. 18  Diamond  Q1 2015 NEW IN THE U.S. Hidden Valley® Original Ranch® Bacon Ranch Dressing Start-of-ship: Sept. 2014 Clorox® Disinfecting Wipes with Micro-Scrubbers Start-of-ship: July 2014 GladWare® Mini Round 4 oz. Kids Start-of-ship: May 2014 Hidden Valley® Dip and Appetizer Mixes Start-of-ship: July 2014 Clorox® Big Jobs™ All-Purpose Cleaning Wipes Start-of-ship: July 2014 Clorox® Heavy Duty Cleaning Wipes Start-of-ship: July 2014 Hidden Valley® Original Ranch® Spicy Ranch Dressing Start-of-ship: Sept. 2014 GladWare® Mini Round 4 oz. Kids (Target Stores Only) Start-of-ship: May 2014 GladWare® Snack 14 oz. Kids Start-of-ship: May 2014 NEW IN LATAM Clorox® Aires de Navidad Start-of-ship: Sept. 2014 (Costa Rica and Panama) Clorox CloroGel® Pureza Citrica Start-of-ship: Sept. 2014 (Chile) Poett® Air Freshener Start-of-ship: April 2014 (Argentina, Uruguay, Chile and Peru) Poett® Aroma Selections Start-of-ship: Aug. 2014 (Chile) Clorox® Flores de Lavanda and Magia Floral Start-of-ship: June 2014 (Costa Rica) Clorox® Limpiador Desinfectante Start-of-ship: June 2014 (Colombia and Chile) Clorox® Cleaning Utensils Start-of-ship: May 2014 (Mexico, Puerto Rico, Costa Rica, Panama, Peru and Chile) Clorox® Power Gel Start-of-ship: Sept. 2014 (All LATAM) NEW PRODUCTS
  • 19. Q1 2015 Diamond  19 NEW IN BURT’S BEES NEW IN THE PHILLIPINES Burt’s Bees® 100% Natural Lip Crayons Start-of-ship: July 2014 Burt’s Bees® Vanilla Bean & Wild Cherry Moisturizing Lip Balms Start-of-ship: July 2014 NEW IN UAE NEW IN CHINA Clorox® All-purpose Kitchen Cloth Clorox® Non Scratch Scrub Sponge 3D Clorox® Heavy Duty Sponge Scourer Clorox® Non Scratch Super Absorbant Sponge Scourer Clorox® All-purpose Bathroom Cloth Clorox® Superwipes Heavy Duty Clorox® Easy Grip Sponge Scourer Clorox® Microfiber Floor Cloth Burt’s Bees® Anti-Blemish Purifying Daily Cleanser, Solutions Clarifying Toner, Daily Moisturizing Lotion, Targeted Spot Treatment and Pore Refining Scrub Start-of-ship: Sept. 2014 Burt’s Bees® Ultra Moisturizing Lip Treatment Start-of-ship: Aug. 2014 Burt’s Bees® Baby Bee® Cream- to-Powder Start-of-ship: Aug. 2014 Burt’s Bees® Baby Bee® Kissable Cheeks Balm Start-of-ship: Aug. 2014 Burt’s Bees® Soothing Lip Balm with Eucalyptus & Menthol Start-of-ship: Aug. 2014 Burt’s Bees® Soothing Lip Balm with Passion Fruit Start-of-ship: Aug. 2014 Burt’s Bees® Citrus Facial Scrub Start-of-ship: Aug. 2014 Burt’s Bees® Lip Shimmer Apricot and Grapefruit Start-of-ship: Sept. 2014 New Clorox Cleaning Utensils Start-of-ship: Aug. 2014 (UAE, Kuwait, Qatar, Bahrain and Oman) Glad® Cling Wrap Start-of-ship: June 2014 Pine-Sol® Cleaner in Lavender Clean & Sparkling Wave Start-of-ship: July 2014
  • 20. The Clorox Company P.O. Box 24305 Oakland, CA 94623 Forwarding Service Requested Diamond Drill What recent experience has made you stronger? FY15:TheYearofSuperiorValue·MakingAmazonSmile·OpeningtheDoortoKenyaDiamondFIRSTQUARTER2015 Ameena Gill Pleasanton, California Summiting Mt. Kilimanja- ro made me more confident in what I’m capable of accom- plishing. Even during the bru- tally cold summit night, with altitude sickness and extreme exhaustion, I never thought of turning around. Robert Veihl Wheeling, Illinois I went to sleep and woke up 15 days later to find out a ma- chine was keeping me alive for the first 12 days. It gives you a different outlook on life. Maria Luisa de Boyrie San Juan, Puerto Rico My teenage daughter was recently diagnosed with a per- sonality disorder. All the epi- sodes and treatments were the most painful, scary and heart- breaking events. I now feel stronger and better prepared to support her. Omsmriti Bhattarai-Chhetri Oakland, California A loved one recently passed away in front of me. As part of my cultural traditions, I was responsible for cleaning and dressing her and donating her belongings. I never imagined I’d be able to handle these tasks. Next Up What do you miss most about being a kid? Post your answer to the Diamond Drill on CloroxWeb and qualify for a chance to win 12 Bravo points (or the equivalent for International employees). Printed with vegetable ink on 100 percent post-consumer recycled paper. NI-25918