1. Jeanelle Evans
UX/UI Designer
Work History
Bandai Namco Entertainment, Santa Clara, CA
Technical and Warranty Support Representative
August 2014- April 2017
• Answered approximately 50-100 customer requests daily in
Helpshift and Kayako queueing systems.
• Researched Bandai Namco title lineup on PC, console and
mobile.
• Provided feedback on over 10 concept titles.
• Provided fixes and customer solutions to developers when
requested.
•
Microsoft, Irving, TX
Xbox LIVE Global Escalation Specialist
March 2014 - June 2014
• Used a number of in house tools to verify customer identity
• Reset 35-45 passwords daily (required quota).
•
University of Texas at Dallas, Richarson, TX
Student Worker- Grant Office
January 2013- September 2013
• Created and maintained files for individual grants.
• Created and stocked work kitchen and printer.
Education
United States Airforce
Services Journeyman
Certified 2006
University of Texas at Dallas
Arts and Technology
Graduated 2013- 3.049 overall GPA
Career Foundry
User Experience Design
Certified 2018
Contact:
214-284-5643
Email: urban.sidhe@gmail.com
Web: www.jeanellenevans.com
San Jose, CA
Profile
A UX designer with over 10 years of regularly dealing with
customers on a personal basis. I am a designer that knows how
to balance needs and wants and bundles them in a neat design.
4 years in the game industry has given me an advantage of
knowing that the best interaction is a fun interaction.
Projects
Wave to Me 2017
A Mobile phone app for water sport enthusiests for weather
information, social connection and activity suggestions.
Conducted competitive anaylsis, user research and usability.
Created lo/high wireframes and prototype.
Dragon Ball: Fit to Fight 2018
A mobile phone and web fitness app using characters from the
Japanese manga characters Dragon Ball.
Condcucted competitive analysis and usability.
Created lo/high wireframes and prototype.
Tools
Photoshop
Illustrator
Figma
inVision
Adobe XD
Survey Monkey
Skills
Competitve Analysis
User Research
Wire Framing
UI Design
User Surveys
Personas
User Mapping
Prototypes
