This document outlines the course structure and assignments for HCS 451, which covers quality management and risk management in healthcare. The course consists of 5 weeks of individual and team assignments, including timelines, tables, papers, presentations and a risk/quality manual. Assignments address key quality and risk concepts, tools and challenges. Discussion questions focus on leadership support, benefits of risk management, quality definitions and performance management strategies. The goal is for students to develop an understanding of quality dimensions and risk assessment to improve organizational performance and decision-making.

1. HCS 451 Entire Course (Updated Syllabus)
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Most of the Assignments contains more than 1 Paper/PPT
HCS 451 Week 1 Assignment Continuous Quality Improvement
Timeline (2 Sheet)
HCS 451 Week 2 Assignment Quality Dimensions and Measures
Table
HCS 451 Week 3 Assignment Quality Dimensions and Measures
Table Paper (2 Papers)
HCS 451 Week 4 Assignment Healtcare Organization Presentation (2
PPT)
HCS 451 Week 4 Assignment Risk and Quality Management Manual
(2 Papers)
HCS 451 Week 5 Assignment Signature Assignment Risk and Quality
Management Manual (2 Papers)
HCS 451 Week 1 Discussion Question 1
HCS 451 Week 1 Discussion Question 2
HCS 451 Week 1 Individual Assignment Overview of Risk
Management and Quality Management in Health Care Worksheet
HCS 451 Week 2 Discussion Question 1

2. HCS 451 Week 2 Discussion Question 2
HCS 451 Week 2 Individual Assignment Risk Management
Assessment Summary
HCS 451 Week 3 Discussion Question 1
HCS 451 Week 3 Discussion Question 2
HCS 451 Week 3 Individual Assignment Quality Management
Assessment Summary
HCS 451 Week 4 Discussion Question 1
HCS 451 Week 4 Discussion Question 2
HCS 451 Week 4 Team Assignment Organizational Performance
Management Table and Paper
HCS 451 Week 5 Discussion Question 1
HCS 451Week 5 Discussion Question 2
HCS 451 Week 5 Team Assignment Tools and Decision Making for
Ongoing Performance Management Presentation
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HCS 451 Week 1 Assignment Continuous Quality
Improvement Timeline (2 Sheet)
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3. This Tutorial contains 2 Set of Answers for this Sheet
Complete the Continuous Quality Improvement Timeline worksheet
to create a timeline in which you explain the evolution of continuous
quality improvement in health care.
Click on the Assignment Files tab to submit your worksheet.
Research 4 to 5 events that have influenced changes in quality
improvement and complete the timeline below by listing each event
and writing a 75- to 175-word summary discussing each event and its
effect on quality improvement in health care.
Cite at least 3 peer-reviewed, scholarly, or similar references and your
textbook to support your information.
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HCS 451 Week 1 Discussion Question 1
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As we get started this week, we need to talk about the implementation
of quality management and risk management programs in health care.
Elaborate on how leadership in your organization supports the
implementation of quality management or risk management
programs. What seems to be effective or ineffective? What would
you recommend to increase leadership support or involvement in
these programs in your organization?
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4. HCS 451 Week 1 Discussion Question 2
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Why is risk management important in organizations? What benefits
are gained by implementing a risk management program? Describe
challanges you see in obtaining buy-in and support from staff? What
are the barriers in implementing a risk management program? What
would you recommend to help overcome these barriers?
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HCS 451 Week 1 Individual Assignment Overview of
Risk Management and Quality Management in Health
Care Worksheet
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Individual Assignment: Overview of Risk Management and Quality
Management in Health Care Worksheet
· Resource: Overview of Risk Management and Quality
Management in Health Care Worksheet Grading Criteria
· Conduct research to provide you with an introduction to the
health care disciplines of risk management and quality management
and their roles in and influences on organizational performance.

5. · Complete the University of Phoenix Material: Overview of
Risk Management and Quality Management in Health Care
Worksheet located on the student website.
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HCS 451 Week 2 Assignment Quality Dimensions and
Measures Table
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Complete the Quality Dimensions and Measures Table Worksheet.
Click the Assignment Files tab to submit your worksheet.
Quality Dimension and Measures Table
Open your web browser and research the six dimensions identified by
the Institute of Medicine (IOM) that are used to measure high-quality
care.
Complete the table below by idenfiying the dimension, describing its
purpose, and providing a measurement example.
Cite at least 2 peer-reviewed, scholarly, or similar references and your
textbook to support your information.
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HCS 451 Week 2 Discussion Question 1
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What are the concepts of quality management that you have observed
in your organization or previous organization? Describe each.
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HCS 451 Week 2 Discussion Question 2
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Review the following broad definition of health care quality and
answer the questions that follow:
Health care quality occurs when:
 patients can access a continuum of appropriate care and service
in a timely manner,
 patients are educated and actively participate in the planning
and delivery of their care and service,
 clinical outcomes are achieved with excellence,
 patients achieve their care goals and optimum quality of life,
 patient satisfaction outcomes are delivered with human dignity
and compassion,
 staff satisfaction outcomes reflect pride of achievement, and
 cost/utilization outcomes demonstrate social responsibility.
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7. HCS 451 Week 2 Individual Assignment Risk
Management Assessment Summary
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1. Individual Assignment: Risk Management Assessment
Summary
Leaders in a health care organization have identified risk
management as an opportunity for improvement for the upcoming
year. The organization has hired you as a consultant to help assess the
organization’s current status and define the future plan for addressing
risks.
· Resource: Risk Management Assessment Summary Grading
Criteria and Sample Executive Summary located in the Center for
Writing Excellence
o Navigate to the Center for Writing Excellence in the University
Library.
o Under Writing Resources, click Tutorials & Guides.
o Under Samples, click Sample Executive Summary.
· Select an organization type in the health care industry as the
basis for this assignment. The organization may be your employer or
a health care organization of particular interest to you. Types of health
care organizations include, but are not limited to, the following:
o Hospital, nursing facility, physician office, emergency medical
services, managed care organization, home health care, community
health department or provider, pharmacy, laboratory, drug
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8. HCS 451 Week 3 Assignment Quality Dimensions and
Measures Table Paper (2 Papers)
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This Tutorial contains 2 Papers
HCS 451 Week 3 Assignment Quality Dimensions and Measures
Table Paper
As a team consider the following scenario:
On December 7, 2000, the Cincinnati OSHA Office heard through
media and police reports that there were two deaths at a nursing home
in Ohio. OSHA determined that the FDA should take a lead role in
performing an investigation.
Since the nursing home had many residents who had unhealthy
respiratory systems, the nursing home routinely ordered and received
tanks that contained pure oxygen. During one delivery, the supplier
mistakenly delivered one tank of pure nitrogen in addition to the three
tanks of pure oxygen that had been ordered. The nitrogen tank had
both an oxygen and nitrogen label. An employee at the nursing home
connected the nitrogen tank to the nursing home's oxygen delivery
system. This event caused two nursing home residents to die, and
three additional nursing home residents were admitted to hospitals in
critical condition. Within the following month, two of these three
additional residents also died, bringing the total death toll to four.
(Based on accident # 837914 from www.osha.gov)

9. ==============================================
HCS 451 Week 3 Discussion Question 1
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Which components of performance-management systems do you
think are most important and least impor
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HCS 451 Week 3 Discussion Question 2
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Consider the decision-making process for risk management and
quality management and answer the following questions:
1. Which step in the decision-making process do you think is most
underutilized or difficult to complete? What would you do to change
it or make it easier?
2. What information would you say is most overlooked when
making risk - and quality-management decisions? What do you think
is the cause of this? How would you remedy it?
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HCS 451 Week 3 Individual Assignment Quality
Management Assessment Summary

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1. Individual Assignment: Quality Management Assessment
Summary
Use the same organization type you selected for the Risk
Management Assessment Summary in Week Two. Your role as a
consultant continues as you relate risk management policies and
practices to quality management. You must summarize a plan for the
organization’s leadership that will serve as the foundation for
developing a quality management program description for the
organization.
· Resource: Quality Management Assessment Summary Grading
Criteria
· Research key concepts of quality management in health care,
factors that influence quality outcomes, and the relationship between
risk management and quality management.
· Write a 1,400- to 1,750-word executive summary in which you
complete the following:
o Describe the purpose of quality management in health care
organizations in general and in your chosen organization type in
particular.
o Explain three to five key concepts of quality management.
Comment briefly on why there are so many other names and terms
used to describe quality management—continuous quality
improvement, total quality management, performance management,
and performance improvement—and if these distinctions are

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HCS 451 Week 4 Assignment Healtcare Organization
Presentation (2 PPT)
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This Tutorial contains Presentation on Dialysis Clinic, Laser Eye
Clinic
HCS 451 Healtcare Organization Presentation
Resources: Week Two individual assignment, Quality Dimensions
and Measures Table.
Research inpatient and ambulatory or ancillary health care
organizations.
Inpatient health care organizations:
Hospitals
Ambulatory or ancillary health care organizations:
Dialysis Clinic
Laser Eye Clinic
Pharmacy
As a team, select one inpatient health care organization and one
ambulatory or ancillary health care organization.
Create a 12- to 15-slide Microsoft® PowerPoint® presentation (the
title and reference slides do not count towards the total slide count)

12. with detailed speaker notes in which you compare each organization
and their quality management performance as an organization.
Include the following in your presentation:
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HCS 451 Week 4 Assignment Risk and Quality
Management Manual (2 Papers)
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HCS 451 Week 4 Assignment Risk and Quality Management Manual
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HCS 451 Week 4 Discussion Question 1
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Consider the decision-making process for risk management and
quality management and answer the following questions:
1. Which step in the decision-making process do you think is most
underutilized or difficult to complete? What would you do to change
it or make it easier?
2. What information would you say is most overlooked when
making risk - and quality-management decisions? What do you think
is the cause of this? How would you remedy it?

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HCS 451 Week 4 Discussion Question 2
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What tools would you most likely use when making risk- and quality-
management decisions? Explain your answer. What is about some
tools that might now work for you?
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HCS 451 Week 4 Team Assignment Organizational
Performance Management Table and Paper
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1. Learning Team Assignment: Organizational Performance
Management Table and Paper
Each Learning Team member must select a different type of health
care organization to study for the purpose of this group assignment.
You are encouraged to select a different type of organization from the
one chosen in the Weeks Two and Three assignments. Note that you
do not need to select a specific company. Group members compare
their chosen organizations to complete the table and paper.
Options include, but are not limited to, the following: hospital,
nursing facility, physician office, emergency medical services,
managed care organization, home health care, community health

14. department or provider, pharmacy, laboratory, drug manufacturer,
medical device manufacturer, durable medical equipment supplier,
and electronic medical records software supplier.
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HCS 451 Week 5 Assignment Signature Assignment
Risk and Quality Management Manual (2 Papers)
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This Tutorial contains 2 Papers
Resources: Risk and Quality Management Tools Matrix
Imagine you are a quality leader for a health care organization and
have been asked to create a manual for new employees to introduce
the basic concepts of risk and quality management.
Part I:
Write a 1,750- to 2,100-word manual in which you address the
following:
Explain basic concepts of quality improvement in the health care
industry
Explain the concepts of risk management in the health care industry
Analyze the information needed for decision-making processes in risk
and quality management in the health care industry

15. Explain challenges in making risk- and quality-management decisions
in the health care industry
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HCS 451 Week 5 Discussion Question 1
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Review the scenario below and answer the questions that follow:
ABC Hospital is a small, privately owned community hospital. It has
been struggling to survive financially, as reimbursement rates have
declined and consumers are being drawn to the larger state-of-the-art
hospital facilities in urban areas that are perceived to have better
quality. ABC Hospital was built in 1960 and has been operating in the
same manner for many decades. The hospital meets legal and
regulatory requirements but has not kept pace with some of the newer
technologies and patient conveniences becoming more prevalent in
the health care industry.
o What strategies can the organization take to survive, improve its
performance, and compete with other hospitals over the next 5 years?
o What are some advantages or disadvantages of these strategies?
Provide specific examples to support your answers.
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HCS 451 Week 5 Discussion Question 2
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Review the scenario below and answer the questions that follow:
XYZ Health Department provides services to county residents.
Budget cuts have forced the department to cut back on some services
and lay off several staff, increasing the workload of other staff.
Morale among staff has declined, and county residents have
complained that they are not treated with dignity and respect and are
not receiving high quality care and service.
o What strategies can XYZ Health Department implement to
provide high quality care and services to the county residents and to
help increase customer satisfaction?
o How can these strategies help minimize risk and improve quality?
Provide specific examples to support your answers.
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HCS 451 Week 5 Team Assignment Tools and
Decision Making for Ongoing Performance
Management Presentation
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1. Learning Team Assignment: Tools and Decision Making for
Ongoing Performance Management Presentation
· Resource: Tools and Decision Making for Ongoing
Performance Management Presentation Grading Criteria

17. · Select one organization type from the various organizations
your Learning Team analyzed as part of your Week Four assignment
and build on your knowledge acquired from all previous assignments
to complete the final Learning Team presentation.
· Conduct research about decision-making processes in risk
management and quality management in health care, including the
following:
o Common problems encountered by your chosen organization type
o How to acquire relevant information required for decision making
o Common tools used to enhance decision making
o Challenges that may be encountered in making risk-management
and quality-management decisions
o Challenges your team faced in this project
o Reference list consistent with APA guidelines
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