Read the PPT to get a brief idea about the essential features that businesses should opt for while investing in AI chatbot app development services.

2. Introduction
Chatbots are an essential part of every business irrespective
of their shape and size or industry type.
The emergence of the latest technology has enabled AI
chatbot app development that helps in easy, smooth, and
quick replies to customers’ queries.

3. Types Of Chatbots
Chatbots are of 2 vital types mainly text-based chatbots and
voice-based chatbots that most businesses adopt for
improving the customer experience.
Text-based chatbots tend to provide answers to the user’s
queries by enabling the text interface.
Voice-based chatbots employ the human voice interface for
answering the customer’s questions.

4. Top Features Of Chatbots
There are several features that make a chatbot an all-rounder
and is considered to be the best solution for improving the
customer experience.
Here are some of the top features that businesses can adopt
when opting for AI chatbot app development services.

5. High Security
Security is a highly essential feature of AI chatbots that helps
in keeping all the data secured and protected from getting
breached.

6. Omnichannel
A good chatbot should be able to integrate itself with various
other communication channels and social media platforms
like Facebook, Twitter, customer mobile apps, and others.

7. Personalised
AI Chatbots should be developed in a way that they can offer
a personalized experience to the users of the concerned
business by enabling proper language and tone-based
communication with the users.

8. Integrations
Integrating chatbots is a vital aspect that needs to be
adopted in the modern business process as it is a powerful
feature that aids in the better handling of complicated
customer queries.

9. Analytical
The analytical feature of the chatbots aid in tracking the
chatbot performance thereby analyzing the entire scenario
and opting for the required changes as and when needed by
the business.

10. Conclusion
Every company is now investing in AI chatbot app
development services to ensure smart and quick replies to
user queries and improve the overall customer experience
with the business.