2017 Global Infrastructure Index: Public Satisfaction and Priorities
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ccording to the Ipsos 2017 Global Infrastructure Index, nearly two thirds of Americans (62%) believe that the U.S. is not doing enough to meet its infrastructure needs. Frustration about the amount of attention given to infrastructure is higher in the U.S. than it is on average across the 28 countries surveyed by Ipsos (56%) and higher than in all economically advanced nations with the sole exception of Italy (63%). In contrast, only 23% in Japan, 40% in France, and 50% in Canada say their country is not doing enough. Yet, roughly three quarters of Americans think investing in infrastructure is vital to America’s future economic growth (73%). The release of this report coincides with the 9th North American Infrastructure Leadership Forum organized by CG/LA Infrastructure in partnership with Ipsos.
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2017 Global Infrastructure Index: Public Satisfaction and Priorities
- 1. 1 Ben Marshall, Paul Carroll, Amy Wheeler Public satisfaction and priorities September 2017 Global Infrastructure Index
- 3. 3 Methodology ▪ These are the findings of the second Ipsos Infrastructure Index conducted via Global @dvisor. ▪ In total 21,043 interviews were conducted between August 25 and September 8, 2017, among adults aged 18-64 in the US and Canada, and adults aged 16-64 in all other countries. ▪ The survey was conducted in 28 countries around the world via the Ipsos Online Panel system: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, Great Britain, Hungary, India, Italy, Japan, Mexico, New Zealand, Peru, Poland, Russia, Saudi Arabia, South Africa, South Korea, Serbia, Spain, Sweden, Turkey and the United States of America (N.B. some questions were not fielded in China, and New Zealand) ▪ The 2016 survey used the same methodology but was conducted in 26 countries between August 26 and September 9, 2016, (New Zealand and Serbia were added in 2017). This means that the global trend does not involve a like-for-like comparison. ▪ A selection of trends are included. Further information is available from Clifford.Young@Ipsos.com and Jason.Kemp@Ipsos.com
- 5. 5 National infrastructure 7% 14% 6% 31% 25% 31% 30% 30% 33% 19% 20% 18% 11% 9% 8% 2 3% 4% Global United States G8 Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied Don't know/no opinion Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. I now want you to think about [COUNTRY] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY] national infrastructure? Source: Ipsos US Public Affairs
- 6. 6 Satisfaction 37 65 59 53 51 49 47 43 43 41 40 40 39 38 35 35 35 34 32 30 30 29 29 29 29 20 19 15 Global Saudi Arabia India Germany Chile New Zealand Japan Poland Sweden Canada South Korea France United States Colombia Australia Mexico Argentina Great Britain South Africa Turkey Belgium Peru Russia Serbia Spain Hungary Brazil Italy Q. I now want you to think about [COUNTRY] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY] national infrastructure? % very/fairly satisfied Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017
- 7. 7 37% 39% 37% 40% 33% 36% 35% 34% Global United States G8 North America 2017 2016 Change vs 2016 Q. I now want you to think about [COUNTRY] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY] national infrastructure? % very/fairly satisfied Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017
- 8. 8 Dissatisfaction 30 60 51 49 43 39 38 38 37 37 36 32 32 31 29 27 26 24 22 22 21 20 19 18 17 17 16 15 Global Brazil South Africa Serbia Italy Turkey Hungary Colombia Peru Argentina Mexico Russia Great Britain Belgium United States Spain Australia New Zealand Sweden Chile Poland Canada France Germany Saudi Arabia India South Korea Japan Q. I now want you to think about [COUNTRY] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY] national infrastructure? % very/fairly dissatisfied Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017
- 9. 9 30% 29% 26% 24% 31% 32% 27% 29% Global United States G8 North America 2017 2016 Change vs 2016 Q. I now want you to think about [COUNTRY] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY] national infrastructure? % very/fairly dissatisfied Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017
- 10. 1010 Ratings of types of infrastructure
- 11. 11 United States: types of infrastructure 60 64 52 66 49 49 45 41 30 60 30 23 39 24 44 32 36 33 53 53 Water supply and sewage Airports Highways/major roads High speed broadband Local road network Energy-generation infrastructure Rail infrastructure (track/stations) Nuclear infrastructure to generate energy Flood defenses New housing supply % Very/fairly good % Fairly/very poor Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Source: Ipsos US Public Affairs Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017
- 12. 12 United States: types of infrastructure Source: Ipsos US Public Affairs Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Male Female Under 35 35 to 49 50 to 64 >$25k $25k-$74k $75k+ Northeast Midwest South West Base: All Respondents (unwtd) 1000 508 492 299 297 404 94 380 526 196 218 364 222 High speed broadband 66% 66% 66% 70% 64% 62% 59% 65% 68% 70% 64% 66% 63% Airports 64% 66% 63% 76% 61% 55% 51% 62% 72% 65% 62% 67% 62% Water supply and sewage 60% 63% 58% 72% 55% 53% 48% 55% 70% 63% 60% 61% 57% New housing supply 60% 65% 55% 63% 57% 59% 45% 54% 71% 60% 58% 64% 54% The highway/major road network 52% 52% 51% 66% 51% 38% 41% 48% 59% 53% 47% 58% 46% Energy-generation (excl. nuclear) 49% 54% 44% 57% 45% 44% 39% 46% 55% 51% 43% 52% 48% The local road network 49% 52% 45% 63% 44% 38% 41% 45% 55% 50% 44% 51% 47% Rail infrastructure - track/stations 45% 49% 41% 52% 46% 36% 37% 43% 51% 48% 42% 46% 43% Nuclear infrastructure to generate energy 41% 50% 32% 52% 36% 33% 32% 36% 49% 51% 34% 41% 38% Flood defenses 30% 39% 21% 44% 28% 17% 24% 25% 37% 37% 25% 29% 31% RegionGender Age Household IncomeTotal U.S.
- 13. 13 United States: change vs 2016 +1 -1 -1 -2 -4 +1 -6 -7 -4 0 -5 -3 -2 0 +3 -4 +4 -3 +2 -2 Water supply and sewage Airports Highways/major roads High speed broadband Local road network Energy-generation infrastructure Rail infrastructure (track/stations) Nuclear infrastructure to generate energy Flood defences New housing supply % Very/fairly good % Fairly/very poor Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Source: Ipsos US Public Affairs Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017
- 14. 14 Airports % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Airports 68 83 81 81 79 76 75 75 73 72 72 71 71 69 67 67 66 66 64 64 64 63 62 61 59 56 54 47 Global South Africa India Colombia New Zealand Chile Belgium South Korea Turkey Peru Canada Great Britain Saudi Arabia Sweden Mexico Australia France Poland United States Serbia Germany Russia Argentina Spain Italy Japan Hungary Brazil
- 15. 15 Highways % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Highways/ major roads 53 73 72 69 67 63 61 60 59 59 58 58 57 57 54 52 50 50 49 45 45 44 44 44 41 41 41 29 Global South Korea Saudi Arabia France Turkey India Sweden New Zealand Serbia Germany Great Britain Chile South Africa Japan Spain United States Canada Colombia Australia Poland Argentina Mexico Peru Belgium Russia Italy Hungary Brazil
- 16. 16 Local roads % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Local road network 44 65 63 62 57 55 54 53 52 49 49 48 48 45 45 45 42 42 41 38 38 38 38 30 28 27 21 21 Global South Korea Saudi Arabia New Zealand Turkey India France Sweden Germany Spain United States Great Britain Japan Australia Canada Chile South Africa Colombia Argentina Mexico Peru Belgium Poland Brazil Serbia Italy Russia Hungary
- 17. 17 Rail % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Rail infrastructure (track/stations) 44 69 63 60 60 59 53 52 51 50 50 45 45 45 44 43 41 39 38 38 37 35 35 29 27 25 24 20 Global South Korea Russia India Japan Saudi Arabia Turkey Spain France Canada Germany Chile Australia United States Poland Sweden Belgium Peru Great Britain New Zealand Mexico Argentina South Africa Italy Brazil Hungary Colombia Serbia
- 18. 18 Housing supply % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Housing supply 45 62 61 61 60 58 56 56 53 53 50 50 50 44 44 43 43 42 42 41 37 31 30 29 28 28 28 25 Global Colombia Turkey Serbia United States India Belgium Saudi Arabia Peru Canada Chile France Hungary Mexico Poland Australia Japan Argentina South Korea Russia Spain Brazil Germany South Africa Great Britain Italy New Zealand Sweden
- 19. 19 Flood defences % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Flood defences 30 52 48 47 42 42 42 40 38 35 30 30 30 29 28 27 23 23 23 22 22 22 21 21 20 20 16 12 Global Saudi Arabia Germany Hungary Belgium New Zealand India Canada Australia France South Korea Great Britain United States Japan Poland Sweden Turkey Spain Serbia Argentina South Africa Chile Colombia Mexico Russia Brazil Peru Italy
- 20. 20 Energy % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Energy-generation infrastructure 45 65 63 61 58 52 52 51 49 49 49 48 47 45 44 44 43 41 40 39 39 38 36 31 31 31 30 29 Global New Zealand India Russia Saudi Arabia Canada Germany France Serbia Sweden United States Belgium Turkey South Korea Colombia Chile Mexico Japan Great Britain Poland Brazil Argentina Peru Australia Spain Hungary South Africa Italy
- 21. 21 Nuclear % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Nuclear infrastructure to generate energy 32 61 58 48 44 43 41 39 38 35 35 34 33 33 33 31 30 27 26 25 22 20 20 20 19 15 13 Global India Russia France Saudi Arabia Sweden United States Canada Germany Belgium Mexico Hungary South Korea Great Britain Argentina Turkey Brazil Japan Spain South Africa Peru Chile Colombia Poland Australia Italy Serbia
- 22. 22 Broadband % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… High speed broadband 56 74 73 72 69 66 65 65 64 64 62 61 59 59 57 57 56 56 54 54 48 46 45 45 43 37 35 32 Global Serbia South Korea Colombia India United States Sweden Chile Belgium New Zealand Canada Russia France Saudi Arabia Mexico Hungary Poland Great Britain Japan Argentina Spain South Africa Turkey Peru Germany Brazil Italy Australia
- 23. 23 Water supply % very/fairly good Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY]… Water supply and sewage 55 74 74 71 70 69 68 68 66 62 62 61 60 60 58 57 53 51 51 50 45 43 41 41 39 35 31 28 Global Great Britain Germany France New Zealand Canada Sweden Australia Belgium Japan South Korea Poland United States Hungary Saudi Arabia Spain Chile Serbia Colombia India Argentina Brazil Russia Peru Turkey South Africa Mexico Italy & sewage
- 24. 2424 Priorities
- 25. 25 27% 21% 45% 42% 43% 42% 26% 48% 24% 22% 24% 22% 39% 44% 45% 44% 22% 51% 24% 26% Rail infrastructure - track/stations New housing supply Flood defenses The local road network Energy-generating infrastructure Highway/major road network High speed broadband Water supply and sewage Nuclear infrastructure to generate energy Airports United States 2017 United States 2016 Priorities Q. Which of these types of infrastructure, if any, do you think should be made a priority for investment for… [COUNTRY]? Source: Ipsos US Public Affairs Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017
- 26. 26 27% 21% 45% 42% 43% 42% 26% 48% 24% 22% 36% 37% 41% 40% 40% 37% 29% 44% 16% 16% Rail infrastructure - track/stations New housing supply Flood defences The local road network Energy-generating infrastructure Highway/major road network High speed broadband Water supply and sewage Nuclear infrastructure to generate energy Airports United States Global Priorities Source: Ipsos US Public Affairs Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 Q. Which of these types of infrastructure, if any, do you think should be made a priority for investment for… [COUNTRY]?
- 27. 27 27% 21% 45% 42% 43% 42% 26% 48% 24% 22% 29% 33% 36% 42% 34% 31% 28% 33% 14% 12% Rail infrastructure - track/stations New housing supply Flood defences The local road network Energy-generating infrastructure Highway/major road network High speed broadband Water supply and sewage Nuclear infrastructure to generate energy Airports United States G8 Priorities Source: Ipsos US Public Affairs Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 Q. Which of these types of infrastructure, if any, do you think should be made a priority for investment for… [COUNTRY]?
- 28. 28 Priorities Source: Ipsos US Public Affairs Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 Q. Which of these types of infrastructure, if any, do you think should be made a priority for investment for… [COUNTRY]? Male Female Under 35 35 to 49 50 to 64 >$25k $25k-$74k $75k+ Northeast Midwest South West Base: All Respondents (unwtd) 1000 508 492 299 297 404 94 380 526 196 218 364 222 Water supply and sewage 48% 43% 53% 39% 50% 57% 48% 50% 46% 40% 47% 49% 53% Flood defenses 45% 42% 48% 44% 44% 47% 44% 44% 46% 47% 39% 48% 44% Energy-generation (excl. nuclear) 43% 42% 44% 40% 45% 45% 30% 47% 44% 38% 39% 46% 46% The local road network 42% 44% 41% 32% 42% 53% 39% 43% 43% 39% 49% 42% 40% The highway/major road network 42% 43% 41% 32% 38% 56% 33% 44% 43% 35% 46% 42% 42% Rail infrastructure - track/stations 27% 27% 27% 23% 28% 31% 26% 27% 28% 30% 25% 25% 29% High speed broadband 26% 33% 19% 29% 28% 20% 19% 27% 27% 25% 20% 25% 32% Nuclear infrastructure to generate energy 24% 25% 24% 23% 27% 23% 19% 28% 23% 29% 22% 28% 17% Airports 22% 26% 19% 23% 21% 23% 22% 21% 24% 24% 17% 23% 25% New housing supply 21% 22% 19% 21% 24% 17% 26% 19% 20% 22% 16% 20% 25% Other 2% 2% 2% 2% 1% 2% 4% 1% 2% 3% 1% 2% 2% None of these 1% 2% 1% 0% 4% 1% 3% 1% 1% 2% 0% 1% 2% Don't know 10% 7% 13% 8% 10% 13% 17% 10% 8% 11% 14% 10% 6% RegionGender Age Household IncomeTotal U.S.
- 29. 29 Future factors Global United States G8 Disruption: the amount of disruption we have to deal with (e.g. roadworks, disruptions to water supply) while infrastructure is built or improved 10 8 9 Legacy: the infrastructure that we pass on to future generations 12 10 11 Resilience: how well our infrastructure stands up to challenges today and in the future (e.g. population increases and climate change) 13 16 15 Environment: the impact our infrastructure has on our environment 18 21 19 Investment: paying for the costs of improving and building new infrastructure now, to avoid having to pay more later 14 15 14 Quality: making sure that infrastructure is as good as it possibly can be (e.g. in terms of speed or convenience of services) 18 22 18 Q. Which of the following factors do you think are the most important for… [COUNTRY] to consider when putting together plans for infrastructure in the future? Please rank the following, in order of most to least important. Base: 21,043 adults (online), Aug-Sept 2017 Source: Ipsos US Public Affairs % ranking as most important
- 30. 3030 Attitudes
- 31. 31 United States: Doing enough? Q. To what extent do you agree or disagree…? As a country we are not doing enough to meet our infrastructure needs 28 34 24 7 1 6 % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don't know Agree Disagree 62% 8% Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 2016: Agree Disagree 66% 8% 2017: Source: Ipsos US Public Affairs
- 32. 32 Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 56 80 74 69 67 67 66 64 63 63 62 60 60 59 58 58 56 54 53 50 50 49 47 46 46 40 32 23 Global South Africa Serbia Peru Colombia Brazil India Turkey Mexico Italy United States Argentina Chile Great Britain Australia Russia Belgium New Zealand Spain Hungary Canada Poland Sweden Germany Saudi Arabia France South Korea Japan Doing enough? Q. To what extent do you agree or disagree…? As a country we are not doing enough to meet our infrastructure needs % strongly/tend to agree
- 33. 33 United States: Investment vital Q. To what extent do you agree or disagree…? Investing in infrastructure is vital to [COUNTRY]’s future economic growth 37 36 18 21 6 % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don't know Agree Disagree 73% 3% Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 2016: Agree Disagree 76% 3% 2017: Source: Ipsos US Public Affairs
- 34. 34 Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 72 93 82 81 78 77 77 77 76 76 76 74 74 73 73 72 72 72 71 70 68 68 65 65 62 62 57 46 Global Serbia South Africa Colombia Russia Chile India Peru Argentina Brazil Turkey Great Britain Poland Hungary United States Mexico New Zealand Saudi Arabia Australia Canada Italy Spain Belgium Germany South Korea Sweden France Japan Q. To what extent do you agree or disagree…? Investing in infrastructure is vital to [COUNTRY]’s future economic growth % strongly/tend to agree Investment vital
- 35. 35 United States: local gets fair share Q. To what extent do you agree or disagree…? My local area gets its fair share of [COUNTRY]’s investment in infrastructure 14 22 28 13 6 17 % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don't know Agree Disagree 36% 20% Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 2017: Agree Disagree Northeast (196) 39% 19% Midwest (218) 29% 24% South (364) 38% 16% West (222) 36% 21% Region: Source: Ipsos US Public Affairs
- 36. 36 Source: Ipsos US Public Affairs Base: 21,043 adults (online), Aug-Sept 2017 31 56 53 49 47 36 35 35 34 33 32 31 31 28 28 28 28 28 26 25 24 23 23 23 22 21 21 19 Global India Saudi Arabia Poland Turkey United States South Africa New Zealand Sweden Canada France Argentina Russia South Korea Germany Serbia Australia Hungary Brazil Italy Peru Chile Great Britain Colombia Mexico Japan Belgium Spain Fair share Q. To what extent do you agree or disagree…? My local area gets its fair share of [COUNTRY]’s investment in infrastructure % strongly/tend to agree
- 37. 3737 Experience
- 38. 38 Usage Q. Which of these types of transport have you used to make a journey in the past six months? 78% 60% 17% 15% 15% 15% 12% 10% 5% 4% 3% 53% 52% 22% 46% 32% 25% 28% 27% 13% 10% 2% Car/van as driver Car/van as passenger Airplane Bus service/coach Taxi/min-cab Bicycle Underground train/metro Overground train/railway Streetcar Motorcycle None United States Global Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 Source: Ipsos US Public Affairs
- 39. 39 Usage Q. Which of these types of transport have you used to make a journey in the past six months? 78% 60% 17% 15% 15% 15% 12% 10% 5% 4% 3% 60% 50% 20% 37% 22% 23% 26% 32% 15% 5% 3% Car/van as driver Car/van as passenger Airplane Bus service/coach Taxi/min-cab Bicycle Underground train/metro Overground train/railway Streetcar Motorcycle None United States G8 Base: 1,000 US adults among 21,043 adults (online), Aug-Sept 2017 Source: Ipsos US Public Affairs
- 40. 40 79% 82% 78% 68% 71% 81% Global United States G8 Highway/main road Minor or local road Types of road used Base: All answering among 19,485 adults (online), 26 Aug-9 Sept Source: Ipsos US Public Affairs Q. Thinking about the journeys you have made by road in the past six months, have they been on…
- 41. 41 Satisfaction – car Q. Thinking about the last time you made a journey by…. how satisfied or dissatisfied were you with your experience of that journey? Car/van as driver % very/fairly satisfied 61 78 73 72 71 71 70 68 67 65 63 62 62 62 62 61 60 60 59 59 59 57 56 51 50 50 46 31 Global Saudi Arabia India United States China Turkey France Chile Sweden Germany Spain South Africa South Korea Canada Great Britain Poland Mexico Colombia Serbia Argentina Australia Russia Italy Brazil Belgium Japan Peru Hungary Base: 12,451 adults (online), 26 Aug-9 Sept Source: Ipsos US Public Affairs
- 42. 42 63 81 76 75 73 72 72 69 68 65 65 65 64 64 62 62 62 62 59 59 58 57 55 52 48 46 35 Global Saudi Arabia China India United States Turkey France Chile Sweden Germany Spain South Korea South Africa Mexico Canada Great Britain Poland Colombia Argentina Australia Italy Russia Japan Brazil Belgium Peru Hungary Among highway users* Q. Thinking about the last time you made a journey by…. how satisfied or dissatisfied were you with your experience of that journey? Car/van as driver* % very/fairly satisfied Base: All answering among 10,813 adults (online), 26 Aug-9 Sept Source: Ipsos US Public Affairs Satisfaction – car * N.B. Respondents were not asked specifically about their last driving journey on a highway
- 43. 43 Q. Thinking about the last time you made a journey by.... how satisfied or dissatisfied were you with your experience of that journey? Car/van as driver* % very/fairly satisfied 60 75 71 70 68 68 68 67 64 64 64 63 62 61 60 60 59 58 58 57 56 54 51 49 44 43 28 Global Saudi Arabia India France United States China Turkey Sweden Chile Germany South Korea Spain Great Britain Canada South Africa Argentina Poland Colombia Australia Russia Italy Mexico Belgium Japan Brazil Peru Hungary Base: All answering among 9,390 adults (online), 26 Aug-9 Sept Source: Ipsos US Public Affairs Among drivers on other roads*Satisfaction – car * N.B. Respondents were not asked specifically about their last driving journey on a local/other road
- 44. 44 Satisfaction – overground rail Q. Thinking about the last time you made a journey by…. how satisfied or dissatisfied were you with your experience of that journey? Overground train/railway % very/fairly satisfied Base: 6,279 adults (online), 26 Aug-9 Sept Source: Ipsos US Public Affairs Confined to countries >n=100 62 72 71 70 70 69 69 68 68 68 66 65 65 62 61 60 60 57 53 48 48 36 Global China United States India Canada Great Britain Australia Russia South Korea Spain Turkey Sweden France Peru Poland Argentina Germany Belgium Japan Brazil Italy Hungary
- 45. 45 62 87 79 77 76 75 74 70 69 68 64 63 62 61 59 57 53 53 52 51 41 33 32 Global India Turkey Russia Australia Great Britain United States Germany China Canada Spain Argentina France Sweden South Korea Italy Belgium Peru Japan Brazil Chile Hungary Mexico Satisfaction – underground rail Q. Thinking about the last time you made a journey by…. how satisfied or dissatisfied were you with your experience of that journey? Underground train/metro % very/fairly satisfied Base: 6,376 adults (online), 26 Aug-9 Sept Source: Ipsos US Public Affairs Confined to countries >n=100
- 46. 46 Satisfaction – air travel Q. Thinking about the last time you made a journey by…. how satisfied or dissatisfied were you with your experience of that journey? By airplane % very/fairly satisfied Base: 5,263 adults (online), 26 Aug-9 Sept Source: Ipsos US Public Affairs Confined to countries >n=100 81 93 90 89 87 86 85 85 84 83 83 83 83 83 82 80 79 77 76 75 73 72 72 71 60 Global Russia Colombia South Africa Mexico Turkey India Saudi Arabia Chile Poland United States Peru Italy Belgium Germany Australia Great Britain France China Canada Brazil South Korea Sweden Spain Japan
- 47. 47 53 71 71 65 65 64 64 63 59 58 57 55 54 54 53 52 51 50 49 49 47 46 45 44 42 36 32 Global United States Great Britain India Australia South Africa Sweden Canada France Poland Germany Spain Russia Turkey Serbia China Brazil Japan Argentina South Korea Chile Belgium Colombia Mexico Italy Peru Hungary Satisfaction – bus/coach Q. Thinking about the last time you made a journey by…. how satisfied or dissatisfied were you with your experience of that journey? Bus services/coach % very/fairly satisfied Base: 9,144 adults (online), 26 Aug-9 Sept Source: Ipsos US Public Affairs Confined to countries >n=100
- 48. 48 Value for money – underground rail 18% 24% 14% 29% 39% 27% 31% 25% 36% 11% 8% 13% 9% 4% 7% 2 3 Global United States G8 5 4 3 2 1 Don't know Q. Thinking about the last time you made a journey by…., how would you rate the value for money of that journey on a scale of 1-5 where 1 is very poor value for money, and 5 is very good value for money? Underground/metro Base: 21,043 adults (online), Aug-Sept 2017Source: Ipsos US Public Affairs
- 49. 49 Value for money – overground rail 15% 23% 10% 29% 31% 25% 34% 33% 37% 12% 10% 16% 8% 2% 10% 2 2 Global United States G8 5 4 3 2 1 Don't know Q. Thinking about the last time you made a journey by…., how would you rate the value for money of that journey on a scale of 1-5 where 1 is very poor value for money, and 5 is very good value for money? Overground/railway Base: 21,043 adults (online), Aug-Sept 2017Source: Ipsos US Public Affairs
- 50. 50 Value for money – air travel 23% 16% 18% 36% 34% 36% 29% 35% 34% 7% 9% 8% 4% 5% 3% 1 2 2 Global United States G8 5 4 3 2 1 Don't know Q. Thinking about the last time you made a journey by…., how would you rate the value for money of that journey on a scale of 1-5 where 1 is very poor value for money, and 5 is very good value for money? By aeroplane Base: 21,043 adults (online), Aug-Sept 2017Source: Ipsos US Public Affairs
- 51. 5151 Further Clifford Young Clifford.Young@Ipsos.com +1 202 420 2016 information Jason Kemp +1 202 420 2033 Jason.Kemp@Ipsos.com
- 52. 52 Ben Marshall, Paul Carroll, Amy Wheeler Public satisfaction and priorities Global Infrastructure Index September 2017