Want to file a complaint against TRAI? Here is what you need to do, If you need any further help you can visit us online at https://www.instaremedy.com/ If you have any Complaints against any brand then you can contact us through • Website : www.instaremedy.com • Call : 022-39966111 • Email : info@instaremedy.com Zindagi Banaaye Aasaan! InstaRemedy –At your Service Always

1. “Telecom Regulatory
Authority of India “
Legal procedure for redressal of complaints

2. IT Update
18th May 2016
TRAI
 Telecom Regulatory Authority of India (TRAI) was established on
20 February 1997 by an Act of Parliament to regulate telecom
services and tariffs in India
 TRAI's mission is to create and nurture conditions for growth of
telecommunications in India with an objective to provide a fair
and transparent environment that promotes a level playing field
and facilitates fair competition in the market

3. IT Update
18th May 2016
TRAI
 The numbers of mobile-phone subscribers had already crossed 1
billion and counting. However, as numbers go up, the frequent
occurring problems faced by the consumers are also on the rise
 As per the data available, the regulatory body, Telecom Regulatory
Authority of India has received as many as 9,720 complaints for
poor services, till June 30, 2016
 Number of complaints against Telecom players
 Airtel- 3,257
 Vodafone - 2130
 Reliance communications - 1526
 Idea Cellular – 997

4. IT Update
18th May 2016
TRAI
 It is certainly raining complains from across the country
 Frequent issues faced by Consumers:
 Activation of VAS (Value Added Service) without consumer’s
assent or delay in activation of required services
 Non refund of security deposits
 Unnecessary deductions
 Disconnection of subscription without prior notice
 Call drops/ Network issues
 The consumer is bemused while finding the right company
representative to sail you through its simple query or complex
technical glitch. This presentation shall cover thorough understanding
of TRAI’s legal procedure for redressal of the complaint

5. IT Update
18th May 2016
Procedure to resolve an issue
 The need of the hour is a thorough understanding of TRAI’s
legal procedure for redressal of the complaint. By following
the simple process, an aggrieved consumer can resolve his
issue without any hassle

6. IT Update
18th May 2016
Procedure to resolve an issue
Step 1:
 Visit the website of the company (i.e. Airtel, Vodafone etc.)
and go through the ‘Manual of Practice’ on the company’s
website to gain a thorough knowledge about the
complaint/grievance redressal procedure.

7. IT Update
18th May 2016
Procedure to resolve an issue
Step 2:
 Call an all India customer care number and lodge your
complaint. Do not forget to ask for your complaint tracking
number for future references. The company may take
around two weeks’ time to resolve your issue.

8. IT Update
18th May 2016
Procedure to resolve an issue
Step 3:
 If the outcome is not satisfactory, you may forward your
complaint to Nodal Officer, the list of which is available on the
website. It takes them around 10 days to resolve the issue.

9. IT Update
18th May 2016
Procedure to resolve an issue
Step 4:
 If still not pleased, the consumer may get in touch with the
Appellate Authority.

10. IT Update
18th May 2016
Procedure to resolve an issue
Step 5:
 If still not If a consumer is still not content with the end result,
the complainant may approach the National Consumer Court or
local consumer courts with a copy of complaints made to the
company, Nodal Officer and Appellate Authority.

11. IT Update
18th May 2016
• A consumer must refer to the manual of practice on the require
time gap to take complaints to the next level.
General Guidelines

12. IT Update
18th May 2016
• The complaint without following the specified procedure by TRAI, a
consumer’s complaint to an executive is likely to fall on deaf ears.
• Besides ‘Twitter Sewa’, a toll free number-1924- was also, recently,
inaugurated by Union Telecom Minister Manoj Sinha for customers
to air their grievances.
General Guidelines

13. IT Update
18th May 2016
• With an expanding telecom sector, the challenges that it faces is also
gigantic in nature. However, such measures would surely go a long
way in ringing in some respite for the post-paid and prepaid
customers.
General Guidelines

14. InstaRemedy –At your Service Always
Zindagi Banaaye Aasaan!
To help troubled consumer at their time of
need is InstaRemedy – “An e-Commerce
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InstaRemedy aims to facilitate resolution of
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15. If you have any Complaints against any brand then
you can contact us through
• Website : www.instaremedy.com
• Call : 022-39966111
• Email : info@instaremedy.com
Zindagi Banaaye Aasaan!
InstaRemedy –At your Service Always