4. Our Basic Reporting Page
Hotel Name XYZ Resort and Spa
Date of Inspection 10 May 2014
www.inspectorroom.com
Score: 5 = Excellent 4 = Very Good 3 = Average
2 = Poor 1 = Very Poor
Department Score Score by %
Reservations
1 Phone answered promptly 5 100
2 Phone answered as per SOP 5 100
3 Reservation made as per SOP 5 100
4 Details readback and confirmed 3 60
5 Correct Salutation used 4 80
6 Call ended as per SOP 3 60
7 English level as per requirement 5 100
Department Total 30
Department Average % 86
5. Services
Standard Quality Check for Room and Front Desk
Standard Full Service Check
Superior Quality Check – Full Service
Deluxe Quality Check – Full Service
www.inspectorroom.com
6. Standard Quality Checks
Front Desk Operations
Telephone Operations
Room Facilities and Room Service
One night stay
Short Report with Scores
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7. Superior Quality Checks
Front Desk Operations
Telephone Operations
Room Facilities and Room Service
Restaurants
Can be tailored to Meet Clients’ Needs
One Night Stay
Written Report + Score & Recommendations
www.inspectorroom.com
8. Deluxe Quality Checks
Front Office
Telephone Services
Room and Room Service
Restaurants
All extra Hotel Facilities
Can be tailored to meet the Clients’ Needs
Two night stay
Written Report + Score & Recommendations
Return Visit at a later date
www.inspectorroom.com
9. Why the Inspector?
An Objective, unbiased view
No “up selling” of further products
Experience around the World
Adaptable
www.inspectorroom.com
10. And so….
Inspector Room.
A new approach.
www.inspectorroom.com
Inspection
Detection
Reflection
Perfection
Editor's Notes
Need suitable music……….The Pink Panther
Welcome the audience.
Introduce the presentation.
Who are we and what do we do?
What does this mean?
We are invisible. Individual stays, couple stays. We blend in with the hotel guests.
The Circle of Perfection. We look at the facilities, we report, we discuss and this leads to perfection.
Why do we offer 4 different levels?
Hotels know what they want. In-house, some hotels monitor their own departments. Some hotels only want certain things to be checked.
A call to make a reservation. Help with parking and baggage from car to lobby and lobby to room. Is check-in “seamless”?
Are the rooms clean and tidy? Does everything work? Are housekeeping and room service efficient and correct?
Comes with a written report and a score for each aspect that is checked.
As with standard level plus:
Review all the levels. Why the Inspector? 20 Years of experience all around the world. No further products. Pure and Simple inspection and reporting. Very adaptable process.
N.B. Need some hotel logos!!!
