1. amoon309@hotmail.com
Mobile1: +968 95219503
Mobile2: +968 95659350
P.O.BOX : 776 P.C : 121
Sultanate of Oman
Iman Mohammed AL Sulaimani
Profile Summary
More than 6 years’Experience inAdminsector andITsupport(service Desk).Havinggoodknowledge in
administration&financial ariaandbuildingcustomerrelations.
Personal Details
Date of Birth : 32 years,11st
. May 1984
Nationality : Omani
Marital Status : Single
Hobbies : Reading,Music,Travelling,InternetBrowsing
Work Experience
Dec'13 - Currant Muscat/Oman
Oman Airports Management Company (OAMC).
Service DeskSupport
- Support of IT facilities for seminars and conferences.
- Provides first and second level helpdesk support which includes receiving
calls, opening and logging helpdesk tickets, addressing issues that can be
quickly resolved and routing trouble tickets to appropriate resource.
- Installing and configuring IT hardware and software.
- Answer and handle all requests via email or telephone in accordance with
departmental policies.
- Accurately record, prioritize and update all support requests through the
Spice Work helpdesk.
- Ensure escalationproceduresare followedassoonas any non-conformance
are identified,communicatingregularprogressupdatestothe TeamLeader.
- Ensure thatthe call number,priorityandestimatedtimescalesare clearlyand
positively communicated to the customer via the telephone and email.
- Attendregularteammeetingsandproviderelevantinformationasrequired.
- Log callswith other service organizations providing sufficient information.
- Meettheirdatarequirementsandensureanaccurate prioritycanbe applied.
June’13 –Dec’13 /7 months Muscat/Oman
Oman Airports Management Company (OAMC).
Training inICTDepartment
- Doingtasksin Differentsection

2. Apr’11 – Apr’13 /2years Aziaba/Oman
Austal Muscat LLC
Administration Sectary
- Trust Reconciliation
- TypingQuotations.
- PreparingArabianInsurancesFax
- Sendingpre deliveryinspection
- TypingInvoices.
- PreparingROPRegistrations.
- PreparingExportDocumentation.
- PreparingCustompapersforEquipment's.
- TypingArabic& Englishletters.
- ClearingShippingdocuments.
Nov’07 - Nov’10 /4years Aziaba/Oman
Oasis Trading &Equipment Co
Senior Clerk
- Attendtocustomerenquiriespromptly
- Assistcustomerinfillingapplicationsandensure theiraccuracy.
- Timelyfollowupwithcustomers.
- Prepare andpostingpostsand mails.
- Checkfacilitiesdocumentationbefore andafterdisbursement.
- PettyCashwork.
- PurchasingMaterials.
- TypingVisasonLine for Expert.
- TypingArabic& EnglishLetters.
- DoingInvoice andLPO.
- PreparingPolice of the CompanyincludingLabourLow.
Education
2009 to 2012 Stafford Shire University,U.K.
Gulf College,Muscat,Sultanate of Oman.
BachelorDegree withhonor’sin ' ComputerScience'.
Cumulative grade point average 3.3
TrainingCourses
ExceedIT Services 2nd
– 6th
November2014 / CompTIA Network +
19th
– 23rd
October2014 / CompTIA A+
15th
-19th
June 2014 / ITIL V3 Foundation 2011
Airport SolutionsLtd 1st
-3rd
December2013 / Customer Service Course
Other skills
- Well-organized
- Negotiationskills
- An excellentteamworker
- Havingthe abilitytoworkalone
- Motivated,Openmind&hardworking.
- Strongattentionto detail.
- Keentolearnnew things& self-independent.
- Good communicationwithmultinationalities.
Languages
- Arabic Native
- English Fluent