This document is a resume for Ibrahim Fathy Ibrahim Ali, an Egyptian national seeking a challenging position utilizing his education and experience. He received a License of languages and Translation from ElMiniuniversity from 2008 to 2012. His work experience includes roles as a Front Desk Agent at Movenpick Resort and Spa El Gouna since 2015 and previously as a Guest Service Agent at Mövenpick Resort Hurghada from 2014 to 2015. He has training in customer service, languages, and computer skills.

1. Ibrahim Fathy Ibrahim Ali
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Egypt,Sohaggovernorate, Tahtacity.
(+2)01157733295 - (+2)01013711270
ibrahim.fathi29@yahoo.com
Dateof birth:11/05/1991.
Nationality:Egyptian.
Gender:Male.
MaritalStatus:Single.
Military Status:Exempted.
EDUCATION
OBJECTIVE
Seekinga challengingposition wheremy education, qualifications, skills andexperiencewouldbewell
developed andutilized.
From 2008 till2012 License of languagesand Translation (AlAlsun)
ElMiniuniversity, Facultyof languages and Translation, Englishdepartment&German.
Work Experience
1)From October2015till now Front Desk Agent
Movenpick ResortandSpa El Gouna( Five StarHotel 420 Rooos)
2) From January2014Tilll
October2015
Guest ServiceAgent ( Receptionist)
Mövenpick Resort Hurghada (FiveStars Hotel252Rooms).
▪ Handlingcheck in and out procedures.
▪ Assignmentand blockingtheroomsand reviewingroomdiscrepancy.
▪ Groupscoordinating(Organising, Roominglists,Lodging, Breakdowns).
▪ Handlingreservationsthrough telephones, E-mailsor directly.
▪ Handlingguest requestscomplains andordersdirectly orthrough telephone.
▪ Providinginformation andansweringqueries.
▪ Knowledgeof room’s kindsand benefits to makeup selling.
▪ Transportation andtravelbooking, scheduling.
▪ Receiving, sorting, routingand respondingEmails.
▪ Handlingbills, cash andcreditproceduresand closePM s and city ledgers
▪ HandlingEvacuation and firesystemprocedures.

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TRAININGCOURSES
COMPUTERSKILLS
LANGUAGES
PERSONALSKILLS
REFERENCES
▪ Humanity Development coursein (TimeManagement, Mind Mappingand Motivations).
▪ Front Desk Tasksand skills training.
▪ PersonalGrooming&hygiene.
▪ MPHRNaturalEnjoymenttraining.
▪ TelephoneEtiquette.
▪ Guest serviceCentreProgram.
. HandlingGuestcomplains.
▪ Up SellingTraining.
▪ Guest satisfactionand expectation.
▪ Courseof Russianlanguage.
▪ Courseof Germanlanguage.
▪ InternationalComputer DrivingLicense(ICDL).
▪ MicrosoftOffice(Word, Excel, PowerPoint, andOutlook):Excellentuser.
▪ OperahotelmanagementSystem PMS(V5.0):Excellentuser.
▪ AdobePhotoshop CS6.
▪ Fax, Copier and printingmachines.
▪ Internet.
Mothertongue Arabic.
Otherlanguages UNDERSTANDING SPEAKING
WRITING
Listening Reading Spoken interaction Spoken production
English Very good Excellent Excellent Very good Excellent
German Very Good Very good Good Good Good
Russian Good Good Good Good Good
▪ Excellent written andspokencommunication skills.
▪ Organization andprioritization skills.
▪ Strongcustomer serviceskills.
▪ Afriendly and professionaltelephonemanner.
▪ Stronganalyticaland problemsolvingskills.
▪ Multi-task and hard workerwhocan work under stress.
▪ Ability tolisten andanticipate.
▪ Ability towork individually or asateamwork.
Available uponRequest