Question 1 of 20 Kurt Lewin's "calm waters" metaphor sees change as: A. an unusual event. B. the natural state of things. C. unfortunate. D. avoidable Question 2 of 20 The last steps of the HRM process deal with: A. performance and compensation. B. training and compensation. C. compensation only. D. skills. Question 3 of 20 Which of the following steps in the creativity process may take years before the idea finally "gels" and the next step occurs? A. Perception B. Incubation C. Inspiration D. Innovation Question 4 of 20 What do the written essay, critical incidents, graphic rating scales, and BARS evaluation methods have in common? A. They compare individuals against standards. B. They are multiperson comparisons. C. They compare one employee to his or her peers. D. They rank employees by performance. Question 5 of 20 __________ actively support innovation and every step of the process that leads to innovative ideas. A. Idea champions B. Idea managers C. All managers D. Champion managers Question 6 of 20 An actor on stage getting "up" for a performance is an example of which of the following? A. A negative aspect of stress B. A positive aspect of stress C. A condition not related to stress D. Both a positive and a negative aspect of stress Question 7 of 20 This is the most important factor in determining how much pay an employee receives. A. Education level B. Experience C. The type of job the employee has D. The amount of time and effort the employee puts into the job Question 8 of 20 An accept error occurs when an applicant: A. who is hired performs poorly on the job. B. who is not hired would have performed well on the job. C. who is not hired is hired by another firm. D. who is hired performs adequately on the job. Question 9 of 20 Which method of reducing resistance to change is most likely to backfire on the manager who uses it? A. Education and communication B. Negotiation C. Participation D. Manipulation Question 10 of 20 __________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas. A. Innovation B. Imagination C. Creativity D. Open-minded thinking Question 11 of 20 If several efforts between a manager and an employee for reducing resistance to change fail to allay employee fears, a manager might take him- or herself out of the process and try this. A. Facilitation and support B. Negotiation between parties C. Manipulation D. Participation Question 12 of 20 According to the EEOC, sexual harassment is __________ that creates a hostile environment, interferes with a person's work or diminishes the person's employment opportunities. A. any speech B. any unwanted or unsolicited speech or physical conduct C. any speech of a sexual nature D. any speech or physical conduct of a sexual nature Question 13 of 20 A major criticism of workplace spiritua ...

1. Question 1 of 20
Kurt Lewin's "calm waters" metaphor sees change as:
A. an unusual event.
B. the natural state of things.
C. unfortunate.
D. avoidable
Question 2 of 20
The last steps of the HRM process deal with:
A. performance and compensation.
B. training and compensation.
C. compensation only.
D. skills.

2. Question 3 of 20
Which of the following steps in the creativity process may take
years before the idea finally "gels" and the next step occurs?
A. Perception
B. Incubation
C. Inspiration
D. Innovation
Question 4 of 20
What do the written essay, critical incidents, graphic rating
scales, and BARS evaluation methods have in common?
A. They compare individuals against standards.
B. They are multiperson comparisons.
C. They compare one employee to his or her peers.

3. D. They rank employees by performance.
Question 5 of 20
__________ actively support innovation and every step of the
process that leads to innovative ideas.
A. Idea champions
B. Idea managers
C. All managers
D. Champion managers
Question 6 of 20
An actor on stage getting "up" for a performance is an example
of which of the following?
A. A negative aspect of stress
B. A positive aspect of stress

4. C. A condition not related to stress
D. Both a positive and a negative aspect of stress
Question 7 of 20
This is the most important factor in determining how much pay
an employee receives.
A. Education level
B. Experience
C. The type of job the employee has
D. The amount of time and effort the employee puts into the job
Question 8 of 20
An accept error occurs when an applicant:
A. who is hired performs poorly on the job.
B. who is not hired would have performed well on the job.

5. C. who is not hired is hired by another firm.
D. who is hired performs adequately on the job.
Question 9 of 20
Which method of reducing resistance to change is most likely to
backfire on the manager who uses it?
A. Education and communication
B. Negotiation
C. Participation
D. Manipulation
Question 10 of 20
__________ refers to the ability to combine ideas in a unique
way or to make unusual associations between ideas.
A. Innovation

6. B. Imagination
C. Creativity
D. Open-minded thinking
Question 11 of 20
If several efforts between a manager and an employee for
reducing resistance to change fail to allay employee fears, a
manager might take him- or herself out of the process and try
this.
A. Facilitation and support
B. Negotiation between parties
C. Manipulation
D. Participation
Question 12 of 20
According to the EEOC, sexual harassment is __________ that
creates a hostile environment, interferes with a person's work or
diminishes the person's employment opportunities.

7. A. any speech
B. any unwanted or unsolicited speech or physical conduct
C. any speech of a sexual nature
D. any speech or physical conduct of a sexual nature
Question 13 of 20
A major criticism of workplace spirituality is whether:
A. individuals have the right to discuss religion in the
workplace.
B. organizations have the right to impose spiritual values on
employees.
C. a spiritual organization can engage in making profits.
D. workplace spirituality decreases productivity.
Question 14 of 20

8. The first three activities of the human resource management
(HRM) process are about:
A. recruiting.
B. planning.
C. training.
D. downsizing.
Question 15 of 20
__________ variables are thought to promote innovation.
A. Structural, cultural, and human resource
B. Organic, cultural, and tolerant
C. Structural, ambiguous, and tolerant
D. Cultural, ambiguous, and tolerant
Question 16 of 20

9. A job specification is:
A. a list of job qualifications only.
B. a detailed description of the job.
C. the description of a job that is used by an employment
agency.
D. usually several pages in length.
Question 17 of 20
The Americans with Disabilities Act is an example of which of
the following forms of environmental change?
A. Internal
B. Technology
C. Government laws and regulations
D. Labor markets

10. Question 18 of 20
An employee's blood pressure rises, indicating a(n) __________
symptom of stress.
A. psychological
B. behavioral
C. emotional
D. physical
Question 19 of 20
Which multiperson employee evaluation method allows for two
or more employees to get the same rating?
A. Group-order ranking
B. Individual ranking
C. Paired comparison
D. 360-degree feedback

11. Question 20 of 20
Which form of on-the-job training might have a trainee working
with a single mentor from the organization?
A. Vestibule training
B. Simulation exercises
C. Understudy assignments
D. Job rotation