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Pre-departure guide




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INTO UNIVERSITY OF EAST ANGLIA
YOUR BEST ROUTE TO UNIVERSITY SUCCESS
Pre-departure guide 2010-2011




Welcome


                  Welcome to INTO University of East Anglia. We are delighted that you have
                  chosen to study with us.
                     INTO University of East Anglia attracts students from many different cultures
                  and nationalities. This diverse environment will offer you a unique opportunity to
                  make new friends from all over the world and enhance your future life experience.
                     We pride ourselves on being a friendly and welcoming centre. My staff are
                  experienced in dealing with international students and are there to support and
                  guide you throughout your time with us.
                     You are about to start a new phase of your life, moving to a different country,
                  studying at a UK university and perhaps living away from home for the first time.
                  So that you are fully prepared you are strongly advised to read the following
                  guide. Read these instructions carefully and make sure you understand them.
                  There will be further information given to you on arrival.
                     We wish you a safe journey and are looking forward to meeting you shortly.

                  Best wishes,




                  Debbie Price
                  Centre Director, INTO University of East Anglia


                  All students should plan to arrive two days prior to your programme start date - please ensure you arrive on
                  time!



                  Contents
                  Welcome                                          2      Orientation programme                            11
                  Meet the INTO University of                             Registering for your course                      12
                  East Anglia team                                 3      UEA campus card application form                 13
                  Before you leave                                 4      Making the most of your first week               14
                  Before you arrive in the UK                      5      Social programme                                 15
                  Arrival at the airport                           6      Health and safety                                16
                  Arriving at INTO University of                          Key contacts, useful numbers
                  East Anglia                                      7      and websites                                     17
                  Airport collection form                          8      Maps                                             18
                  Money                                           10

  2
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977




Meet the INTO University of
East Anglia team




Debbie Price            Matthew Perry                  Ruth Crawshaw              Steve Evans
Centre Director         Academic Director              Head of Student Services   Academic Support Manager




Richard Samuels         Paul Hullock                   Bob Parsons                 Daisy Glean
Director of Studies     Director of Studies (English   Student Services Manager    Student Services Coordinator
(Academic Programmes)   Language Programmes)




Elena Clemente          Hannah Durell                  Alex Rose                  Kelly Moates
Accommodation Officer   Admissions Team Leader         Academic Support Officer   Receptionist




Yvette Sullivan         Cath Baker                     Student Wardens
Receptionist            Warden & Teacher

                                                                                                          3
Pre-departure guide 2010-2011




Before you leave


Checklist – before you leave home
Please make sure you have completed everything on this checklist before you leave home.                       
1. Have you paid full fees for your tuition, accommodation and insurance (if applicable)?

2. Have you sent your Campus Card Application Form and 2 passport-sized photographs?

3. Have you returned your Arrivals Details Form to admissions.finance@into.uk.com?
4. Do you require an INTO airport taxi transfer? If so, please complete the Airport Transfer Booking Credit
   Card form.
5. Have you booked your accommodation?

6. Have you organised cash and pound sterling traveller’s cheques to bring with you?

7. Have you checked your passport is valid for at least six months?

8. Have you applied for and received your visa?
9.       Have you packed all relevant original documentation or certified copies including your:
	        •	 INTO	Offer	Letter
	        •	 INTO	Visa	Letter
	        •	 Immigration	Letter	(English	Language	Level	Letter)
	        •	 IELTS	certificate
	        •	 	 ny other original documents/transcripts listed in your INTO Visa Letter, for example your
            A
            high school certificate or home university certificates. You will need these to FULLY register
            and enroll on your course, and to make a visa extension in the UK
 	       •	 Passport	
 	       •	 	 ank	statements	(for	the	last	three	months	and	stamped	by	the	bank)	as	evidence	of	sufficient	
            B
            funds to show the Immigration Officer on arrival at the airport in the UK.
10. Have you got your documents for medical registration?
	 •	 Immunisation	History	Book
	 •	 UK	Foreign	Commonwealth	Office	Visa	Tuberculosis	Screening	Certificate	(if	you	have	one)
11. Have you put the emergency telephone numbers into your mobile phone (to be put into your hand
    luggage)?
12. Do you know your airline’s luggage allowance and have you packed accordingly?
13. Do      you have:
	 •	        Photographs	from	home?
	 •	        Waterproof	coat	and	shoes?
	 •	        Address	and	phone	numbers	of	friends	and	family?
	 •	        Adaptor	for	UK	electricity	sockets?




     4
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977




Before you arrive in the UK


Applying for a UK student visa                                   •	 When your visa is issued it will include your CAS number
Most international students from outside the European Union          as supplied on the CAS Statement.
who wish to take a full-time course in the UK must apply for a   •	 If you change your mind and want to study at another
visa prior to leaving their home country.                            institution, you have to tell us before you come to the
    You can check your status on the following website:              UK so we can cancel your CAS with UKBA, and
www.ukvisas.gov.uk/en/doineedvisa/visadatvnationals                  you can re-apply for your visa with a CAS from a
    If you are a visa national you can apply for a Student           different sponsor.
Visitor Visa for courses of six months or less; a General
                                                                 Changes to your student registration status
Student Visa (Tier 4) for English language courses at or above
                                                                 We must tell the UK Border Agency about any students who
B2 on the CEFR; or a General Student Visa (Tier 4) for
                                                                 have an entry clearance visa issued under PBS rules who fail
courses at Level 3 on the National Qualifications framework
                                                                 to arrive for the start of a course, withdraw from a course,
(NQF) at an institution which is deemed to be, or is on, the
                                                                 defer or suspend their studies, or fail to attend for significant
Register of Highly Trusted Sponsors.
                                                                 periods of time.
How will the Points Based System (PBS) affect                        Further information about the points based system can
my entry clearance/student visa application?                     be found at the following websites. We advise that you check
If you are a visa national and you apply for a General Student   these websites regularly for up to date information.
Visa you will need a ‘Confirmation of Acceptance for             UK Border Agency:
Studies’(CAS), which is an electronic number, that               http://www.ukba.homeoffice.gov.uk/
we will provide for you.
                                                                 British Embassy/High Commission:
Applying for your General Student Visa (TIER 4)                  http://www.ukvisas.gov.uk/en/howtoapply/wheretoapply
to come to the UK                                                UKCISA (Council for International Student Affairs):
When you apply for a General Student Visa (Tier 4)               http://www.ukcosa.org.uk/student/pbs_students.php
you must include a Confirmation of Acceptance for Studies
(CAS) number.                                                    Meeting immigration staff at the airport
•	 We will send your CAS details when you confirm your           When you arrive at a UK airport, you should be prepared to
    unconditional offer of a place to study and pay your         answer some questions about yourself, including where you
    deposit/full fees.                                           will be staying and what you intend to do during your time
•	 Your CAS will not be sent more than six months before         in the UK.
    the start of your course.                                        You may be asked to undergo a brief, routine health
•	 The CAS number will be included in a letter called a ‘CAS     check by the airport doctor, which might include an X-ray.
    Statement’. This will also include important information     The health check will take place in a separate room.
    needed for your visa application.                            Afterwards, you will need to return to Immigration Control.
•	 You can only apply for your visa three months or less         Please note that if you have already studied in the UK and
    before the start of your course.                             are changing your education provider, you will need to apply
                                                                 for a visa for your new course at INTO University of East
•	 The start date is published on your CAS Statement. If you
                                                                 Anglia. This could take up to 40 days. It is a criminal offence
    plan to arrive on a different date you must let us know.     to change educational providers before you have received
    This is very important as we must inform the UK Border       your new visa from the Home Office. INTO University of East
                                                                 Anglia will not be able to register you on the course unless
    Agency (UKBA) if you do not arrive on time.
                                                                 you have a valid visa, and will ask you to leave.
Pre-departure guide 2010-2011




Arrival at the airport


Booking your flight to the UK                            Please note that if you are delayed in meeting your
                                                         taxi, either because your flight has been delayed, or
Please make sure that you book a flight that arrives
                                                         because of delays at UK immigration or baggage
on the weekend before your course start date. We
                                                         collection, the taxi company will charge ‘waiting time’
recommend that, wherever possible, you arrive at
                                                         and this charge will be passed on to you.
Norwich airport. This may mean changing planes in
                                                             If you cannot find your taxi driver, DO NOT
Europe.
                                                         LEAVE the Arrivals Hall. You should:
                                                         1. Go to the Information Desk and ask them to make
Airport taxi transfers
                                                             an announcement asking for the taxi driver for
INTO University of East Anglia can arrange for a taxi        YOUR NAME going to INTO University of East
to meet you upon arrival at the airport and take you         Anglia.
directly to your accommodation. Payment for the          2. Contact INTO University of East Anglia by
transfer must be made 7 working days in advance.             telephone. We will help you to contact your taxi
    If you would like us to meet you at the airport,         driver.
please complete the attached Arrivals Details Form
                                                         Even if you do not require a taxi transfer, you must
and the Airport Taxi Transfer Credit Card Form and
                                                         send us your arrivals details so we can make sure
fax or email them to INTO University of East Anglia 7
                                                         everything is ready for you upon arrival at the INTO
days before you arrive. Upon receipt, we will arrange
                                                         Centre.
a transfer on your behalf and confirm this booking
with you by email. When you arrive at the airport,
your taxi driver should be waiting for you with a sign
with your name and INTO on it.




  6
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977




Arriving at INTO University of East Anglia


Travel information - getting to                           When you arrive at the University
INTO University of East Anglia                            of East Anglia
Please be aware that there are many airports in the       INTO University of East Anglia is located
UK. In London, there are three international airports,    between the main car park and the University
with each airport having a number of terminals.           Medical Centre on the University Drive – look
Please see http://www.flightstats.com/ for further        out for the red and yellow signs. Directions to
information about your flight. For more information       the University of East Anglia can be found at:
about getting from your arrival airport to INTO, please   http://www.uea.ac.uk/about/gettinghere
see the student services section of our website               If you are unsure of where to go, please call the
www.intohigher.com/uea.                                   INTO office on +44 (0) 1603 592977 and a staff
                                                          member will help you find your way.
                                                              When you get to INTO, you should go to
                                                          reception to collect your key. A member of staff will
                                                          help you to your room. You will be given an arrival
                                                          pack including an international SIM card, information
                                                          of your induction programme and useful information
                                                          about INTO and Norwich. You will also be able to call
                                                          home or email your family to let them know you have
                                                          arrived safely.




                                                                                                             7
Pre-departure guide 2010-2011




                                                                                                                      ✁
Airport collection form


Arrivals details form
All students MUsT complete this arrivals details form and return
one week before your course start date by email to admissions.finance@into.uk.com
or fax to +44 (0)1273 328595 / +44 (0)1273 329746

Section 1
Personal details

Family name (surname)

Other/given names (first name)

Email address

Mobile phone number

INTO number (please refer to offer letter)


Section 2
Arrival details into the UK and confirmation of accommodation

Country flight departs from

Date of arrival                                        Time of arrival (am/pm)

UK airport                                             Terminal

Flight number                                          Name of airline

Arrival date in Norwich                                Arrival time in Norwich

Any special requirements



Please make sure that you book a flight which arrives on the weekend before your course start date. If on
arrival you require a taxi to meet you and will be staying in a hotel or other accommodation not arranged by
INTO then please provide the address




Section 3
Airport transfer booking

Please tick one of the following boxes to show whether you would like a taxi to meet you at your UK arrival airport
and take you to your accommodation

      £185.00 London Heathrow Airport             £185.00    Gatwick Airport

      £130.00 London Stansted Airport             £20.00     Norwich International Airport

      I do not require an airport transfer

  8
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977
✁




    Section 4
    If you will be under 18 on arrival and do not require INTO to meet you at the airport and arrange a transfer
    then the following section must be completed

    Name of person meeting the student:

    Address of person meeting the student:

    Mobile telephone number:

    Name of parent:

    Signature of parent:

    Date:


    Credit card form
    Payments over £50 by credit card are subject to a 2% surcharge and debit cards to a £1 surcharge. This will
    be taken from the card in addition to the amount stated in section 3 of this form.

    CREDIT CARD DETAILS

    To enable fees to be debited from your credit card, please complete the details below.

        VISA CREDIT               MASTERCARD            DEBIT

    If DEBIT, please specify type:

    Please note, the University will only accept transactions using the following cards: Mastercard, Visa, Solo, Maestro,
    Electron or Visa debit.

    Credit/debit card number

                              /
    Card start date —— —— (mm/yy)                                               /
                                                   Card expiry date —— —— (mm/yy)

    Issue number

    Security code

    This is the last three digits of the code found on the back of your card.

    Cardholder name

    Billing address




    Please return this form by email to admissions.finance@into.uk.com
    or fax to +44 (0)1273 328595 / +44 (0)1273 329746




                                                                                                                            9
Pre-departure guide 2010-2011




Money


Currency                                                 Bank accounts
Currency across the UK is the pound sterling (£GBP).     If you are going to be here for longer than six months,
One pound is divided into one hundred pence (100p).      we strongly recommended you open a UK bank
Notes are issued to the value of £50, £20, £10, and      account, as soon as possible, after arriving in the UK.
£5 and coins to the value of £2, £1, 50p, 20p, 10p,           UK Banks are open 9am to 4.30pm on weekdays
5p, 2p and 1p. Please note that £50 notes are very       and some are open on Saturday mornings. If you bring
uncommon and should be avoided as they can often         a banker’s draft in sterling with you (payable to yourself)
be the target of counterfeiters. We do not advise        or arrange for it to be sent, then you can open an
carrying large sums of cash with you on arrival.         account at a bank after you have registered on your
    We recommend that you bring enough money             course. It may also be useful to bring a letter from your
with you to cover the first couple of weeks after your   bank at home (or some other documentation) to
arrival – no more than £250 in cash for your             confirm your credit status. We will provide you with
immediate needs should suffice. It is safer to bring     further information and support on opening accounts
large sums of money in travellers’ cheques, which can    during your induction week. In order to open a bank
be cashed in banks, post offices and airports but be     account you will need the following:
aware that there is often a minimum commission           •	 Your passport
charge. Please avoid carrying large sums of cash or      •	 Proof you are a student – we will issue you with an
keeping large amounts in your room for safety                 official bank letter after registration
reasons. Credit and debit cards are widely accepted      •	 Proof of address.
in the UK, MasterCard (Access) and Visa credit cards
                                                         For further advice on opening bank accounts in the
being the most common. Diners Club and American
                                                         UK, you can visit:
Express are less so. You can withdraw cash from a
                                                         www.ukcisa.org.uk/student/bank_account.php
cashpoint machine (also known as an ‘ATM’) if you
have a Personal Identification Number (PIN) for that
                                                         Living costs
card. You may want to inform your current bank that
you are going to the UK and to ask if you can use        It is estimated that a single student will need
your card here.                                          approximately £650 - £750 a month to meet their
                                                         basic living expenses. This is just an indication and will
                                                         alter depending on your lifestyle and spending habits. It
                                                         is important to plan and budget your finances for living
                                                         in the UK; it’s not just your course fees you need to
                                                         think about. If you want help with planning and
                                                         budgeting your finances. the following international
                                                         student website may be useful:
                                                         www.studentcalculator.org.uk/international/
                                                         index.asp




 10
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977




Orientation programme


Induction programme
At the start of your course you will receive a full
induction (providing you arrive the weekend before
the start date of the course). This will vary in length
according to which course you will be studying and
it is a great opportunity to meet staff and students       ‘The tour of Norwich during my first week was very
and find out more about the University and the local       important for me - as I did not know anything about
area. You should attend all sessions. The induction        the city. On the tour I got to see the library, the Castle
programme will usually include:                            and the Cathedral. I have since been to the city
•	 Welcome talks                                           centre many times. I already have my yearly bus
•	 Information sessions with INTO Student Services,        pass, so I can go to the city centre whenever I want.
     the Students’ Union, UEA security staff               I would recommend other student to buy the bus
•	 A test!                                                 pass from the travel shop. Before I had to pay every
•	 Social activities                                       time I went on the bus. Now I can just show my pass
•	 A city orientation tour of Norwich                      when I get on – so it is very convenient.’
•	 A campus tour.
                                                           Yuki Tomita
The following is an example time table for the             Japan
September and January orientation programme.

TIME        MONDAY 11TH          TUEsDAY 12TH         WEDNEsDAY 13TH      THUrsDAY 14TH         FrIDAY 15TH
08.30                                                                     NOrFOLK	TrIP
09.00
09.30       WELCOmE	TALK         ENgLISH	TEST         LESSON	
                                                      INTRODUCTION
10.00       UEA	CAmPUS	TOUr
10.30
11.00
11.30                                                                                           grOUP	WOrK
12.00
12.30       HEALTH	ANd	SAFETy    LUNCH                LUNCH
13.00
13.30       LUNCH                NOrWICH	CITy	                            LUNCH
                                 TOUR. BRINg COATS,
14.00                            OUTDOOR SHOES AND
14.30       REgISTRATION IN      CAMERAS            UEA	CLUBS	ANd	                              CLASS	ALLOCATIONS	
            BREAKOUT AREA                           SOCIETIES FAIR                              FOR WEEK 2
15.00
15.30       REgISTRATION IN                           STUDENT UNION       SECUrITy	TALK
            BREAKOUT AREA                             PrESENTATION
16.00
16.30       REgISTRATION IN      EVENTS	                                  mArKETINg	TALK
            BREAKOUT AREA        PrESENTATION
17.00
20.00       ICEBREAKER                                KARAOKE
ONWARDS


Students starting programmes not in September and January will enjoy a shorter orientation
programme                                                                                                       11
Pre-departure guide 2010-2011




Registering for your course,
English language testing

Course registration                                         Campus Card and photographs
INTO will register you onto your course within the first    It is VERY important that you send the Campus
few days. You will be told when you should register         Card Form at least 2 weeks before you arrive. You
when you arrive and what items to bring. If you have        also need to send us 2 passport size photographs.
not paid your full tuition and accommodation fees,          We accept digital photos emailed in .jpeg format or
you will need to pay the outstanding amount before          normal passport size photographs sent through the
you register.                                               post. If we do not receive your campus card
    Students will not be able to start classes until they   application in time, it could take 10 working days for
have registered for their course.                           you to get your campus card.
    During registration, we will also book you a police
registration and health appointment, if required. If you    English language testing
are studying in the UK for more than 6 months you
                                                            Upon arrival, your English level will be assessed so
are entitled to register with the National Health
                                                            we can ensure you are placed in the right class.
Service (NHS) for free healthcare. If you are from a
country at high risk of tuberculosis INTO will make an
appointment for you at the University Medical Centre
to do this.




 12
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977




UEA campus card application form
2010/2011

As a student at INTO University of East Anglia you will    Fax:       +44 (0) 1603 250200
be required to carry a UEA Campus Card.                    Email:     into@uea.ac.uk
                                                           Address: INTO Centre
Please complete and return this form, with a                          University of East Anglia
passport sized photograph of yourself to INTO at                      Earlham Road
least 2 weeks before your course start date.                          Norwich NR4 7TJ
                                                                      UK
The Campus Card has the following functions:               Please complete and return this form, with a
•	 Proof of registration as a student at UEA.              passport sized photograph of yourself to INTO at
•	 UEA Library card.                                       least two weeks before your course start date. If
•	 Access card to the UEA 24-hour IT facility in the       we receive the form and photograph after this time,
   Library.                                                you may have to wait at least a week for your
•	 Membership card for Union of UEA Students and           campus card to be made.
   associated benefits (e.g. discounts, voting rights).
•	 SportsPark membership card (should you elect             Student information
   to join).                                                INTO/UEA Registration number
•	 Access card for specialist facilities where
                                                            Level of study (please tick one box)
   appropriate.
•	 Access to INTO residential buildings.                         Undergraduate

Your card will be issued to you once registered at               Taught postgraduate

INTO. To allow the university to prepare your card it is         Research postgraduate
essential that you follow the instructions below
                                                            Faculty   INTO
carefully.
                                                            School    INTO
Instructions                                                Your full name (please use capital letters)

1. Fill in your details in the ‘Student Information’ box
   below. Please make sure you sign the form.               Your signature
2. Return this form to the INTO Centre by fax
   or email.
3. Please send us a passport-sized photo of yourself
                                                            IT HELPDESK USE ONLY
   with your name and INTO registration number
   written clearly on the back. You can send these to       Date received            /        /
                                                                             —— —— —— (dd/mm/yy)
   the INTO Centre by email or by post.                     Received by

If you send an electronic copy of your photo to us by       Date created             /        /
                                                                             —— —— —— (dd/mm/yy)
email, the specification for the photo is: at least 96      Created by
dpi and the preferred format is JPEG.
                                                            User name




                                                                                                            13
Pre-departure guide 2010-2011




Making the most of your first week


On arrival we will provide you with a FREE SIM card      Other things to remember:
to use in the UK which also has one free international   •	 Attend ALL your classes and tutorials.
call on it, so you can call home and let your family     •	 Always be on time!
know you have arrived safely. This will give you cheap   •	 Be prepared for your classes!
rates to phone internationally and will be much          •	 Care for others’ feelings and cultures.
cheaper than your current SIM card or any other UK       •	 Feel free to ask questions whenever you need to.
network providers.                                       •	 Join social events and sports clubs. There are lots
     Alternatively, you can always download Skype, a        to choose from so ask the INTO staff.
free computer programme that allows you to use           •	 Keep your accommodation clean and tidy.
your computer like a phone and place international       •	 Overcome problems by sharing them with your
calls for free to other Skype users. Depending on           friends, teachers and INTO staff.
your computer, web cameras are also supported.           •	 Practise English as much as you can and in as
     Please remember that when you arrive in the UK         many places as you can.
you will have travelled a long way from home and         •	 Your academic progress and your behaviour will
although for most of you this will be an exciting time      always be monitored.
please do remember that your family and friends may
worry about you. REMEMBER to contact them and
let them know that you are safe!




 14
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977




Social programme


INTO Events and Excursions                                •	   karaoke
                                                          •	   arts and crafts
In addition to your academic study, it is important to
                                                          •	   national evenings
integrate into life at INTO, UEA, Norwich and the UK.
                                                          •	   barbeques.
The more effort you put into making friends and
generally joining in, the more enjoyable and rewarding    Typical excursions include:
your experience will be.                                  •	 London
    As well as being able to join the many clubs and      •	 Cambridge
societies run by the University of East Anglia, at INTO   •	 Alton Towers theme park
we put on a series of events and excursions               •	 Windsor Castle
throughout the year. These include:                       •	 Sandringham
•	 sports competitions (table tennis, badminton,          •	 Bluewater shopping centre
    pool)                                                 •	 Lincoln Christmas market
•	 quizzes                                                •	 Oxford and Bicester Luxury Shopping Outlet
•	 game show nights                                       •	 Colchester Zoo.
•	 film forum
                                                          All these activities and excursions are a great way of
•	 chess club
                                                          meeting people, making new friends and practising
•	 singing in English
                                                          your English outside of the classroom. On arrival you
•	 street dancing
                                                          will be given a list of excursions - so remember to
•	 salsa dancing
                                                          sign up early.




                                                                                                             15
Pre-departure guide 2010-2011




Health and safety


Coming to a new country can be difficult, but INTO        Students must also leave the building immediately if
staff are here to help you. We provide induction and      they hear the fire alarm. Students must congregate in
safety talks and services to help international           the car park in front of the building.
students. You can also call us on our emergency               If you live in the INTO Centre, our cleaners will
number (01603 592977) 24 hours a day, 7 days a            collect your rubbish every weekday and clean your
week. Please remember to add this number to your          room and shower room once a week. They will also
mobile phone.                                             clean the kitchen every weekday. Your bedding will
    Students living in the INTO Centre must keep to       be changed every two weeks.
the accommodation rules. The Student Wardens will
give you an induction of the building and inform you
of all the rules when you arrive. There are six Student
Wardens and two Staff wardens living in the INTO
Centre to ensure the wellbeing of all students. There
are also two Night Porters who look after the building
from 11pm – 8am.
    Please note that smoking is not permitted in any
public place in the UK - so students cannot smoke in
the INTO Centre. There is a designated smoking area
in the INTO courtyard.




 16
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977




Key contacts, useful numbers
and websites

IMPORTANT TELEPHONE NUMBERS
Please make sure that you put these numbers in your phone:


INTO University of East Anglia                             The UEA Medical Centre
+44 (0) 1603 592977                                        01603 251600 - Doctor/Nurse
INTO reception is open Monday to Friday 8am – 7pm          01603 592173 - Dentist
for all of your questions and to assist you with your      The UEA Medical Centre is open Monday to
arrival. At all other times, this number can be used for   Saturday. If you need medical assistance out of hours
urgent matters or messages.                                call the same number and you will be put through to
                                                           the out of hours medical service. Website:
You can also email us at into@uea.ac.uk                    http://www.umsuea.co.uk

Emergencies                                                If you are feeling unwell, you can also call NHS Direct
999                                                        on 0845 4647 for nurse advice and health
If you need the Police, Fire Brigade or Ambulance          information. The helpline is open 24 hours.
Service in an emergency, the telephone number to
call is 999. If you are unfortunate enough to              First Goldstar Taxis
experience crime, have been involved in an attack or       +44 (0) 1603 700700
threatened, you should report it to the police and         This is our recommended taxi company. We use
INTO.                                                      Goldstar for airport taxi transfers.

The Security Lodge                                         Immigration Advisory Service (IAS)
01603 592352                                               020 79671200
The team of security officers provides a security          www.iasuk.org
presence on campus for the prevention and detection        If you have problems at Immigration Control, please
of crime. The Lodge is staffed 24 hours a day and          call this number for free advice.
security staff patrol both on foot and by vehicle.




                                                                                                              17
Pre-departure guide 2010-2011




Maps




                                                                                                                                                                                                                                                                               2



                                                                                                                                                                                                                                                                           3
               6




Campus map key
1.   INTO University of East Anglia
2.   The Square: shops, cafés, bars, restaurant and banks
3.   Library
4.   The Student Union
5.   Sports complex                                                                                                                                                                  NORWICH
                                                                                                                     DR




                                                                                                                                                                  CR




                                                                                                                                                                                      AIRPORT
                                                                                                                       AY




                                                                                                                                                                   OM
                                                                                                                         TO
                                                                                                                           N




6.   Sainsbury Centre for Visual Arts
                                                                                                                                                                                   A140
                                                                                                                                                                    ER
                                                                                                                                    RO
                                                                                                                                      AD




                                                                                                                                                                       RO
                                                                                                                                                                        AD




                                                                                                             HELLESDON                            A1067

7.   International Office
                                                                                                             HOSPITAL
                                         To Swaffam and the Midlands
                                                                                                                                                                                                                                    OUTER RING ROAD
                                                        A1074
                                                                                                                                                                                          AY
                                                                                                                                                                                             L
                                                                                                                                                                                            SH
                                                                                                                                                                                                 AM




                                                                                     DEREHAM ROAD            OUTER RING ROAD
                                                                                                                                                                                                  RO
                                                                                                                                                                                                      AD




                                            A47


                                                                                                                                                                                                   NORWICH
                                                                                                                                                                                                  CITY CENTRE
                                                                                                         UEA
                                                                                                      ENTRANCE   EARLHAM ROAD
                                                                                                                                                                                                                    C of E    NORWICH
                                                                                                                                                                                                                  CATHEDRAL    STATION                YARMOUTH
                                                                                                                                                                                                                                                                 ROAD
                                                                                                                                                                     RC
                                                                       WATTON ROAD                                                                               CATHEDRAL                                    BUS &
                                                                                                                                                                                                             COACH
                                                                                                                                                                                                             STATION
                                                                                                                    BLUEBELL ROAD




                                                                  NRP ENTRANCE
                                                                                                                                                                                                         INNER
                                                                               NORWICH     UNIVERSITY OF                                                                                              RING ROAD
                                                                                                                                                                                                                                                      To Great Yarmouth
                                                                               RESEARCH     EAST ANGLIA                                              RO
                                                                                                                                                       AD                                                                             NORWICH
                                                                                 PARK                                                            K                                                                                      CITY
                                                                                                                                             AN                                                                                       FOOTBALL
                                                                                                                                           TH                                                                                                                        A47
                                                                A47                                                                   UN                                                                                                CLUB
                                                                                    NORFOLK
                                                                                 AND NORWICH                                                              O AD
                                                                                   UNIVERSITY                                                         TR
                                                                                                                                                  KE
                                                                                    HOSPITAL                                                    AR
                                                                                                                                        WM
                                                                                   NHS TRUST                                          NE

                                                                                                      A11
                                                                                                                                                                                                                                                            To Lowestoft

                                                                                                                                                                                                                                                  A146
                                                                                                                                                                            ROAD




                                                                                                                                                                                                                              A47
                                                                                                                                                                         IPSWICH




                                                                                                A47


                                                                A11

                                                         To London                                                                                               To Ipswich



 18
In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977




Body text

         5




                                                                                                   1


                           7

         4




City of Norwich                                               The city is home to a large student population
                                                          drawn from many schools and colleges and has a
The University of East Anglia is situated alongside the
                                                          young outlook and relatively low cost of living. The
picturesque city of Norwich which lies in the heart of
                                                          University’s international student community is widely
East Anglia’s most beautiful countryside. Norwich city
                                                          recognised as contributing to the city’s atmosphere
centre is just 4 km from the University and frequent
                                                          and there are several established links such as the
buses run from the campus to the city centre.
                                                          Norwich International Club, which offers the
    Norwich is an historic city with many original
                                                          opportunity to meet local people in an informal
medieval buildings, including the 11th century
                                                          setting.
cathedral and the Norman castle which overlooks the
                                                              Norwich has plenty of street cafés and
city.
                                                          international restaurants, offering a wide choice of
    A major city with a busy, cosmopolitan
                                                          food, from Indian, Chinese, vegetarian, Greek and
atmosphere, Norwich is famed for its variety of
                                                          Thai to Mexican, Spanish, Italian and English.
cultural entertainment which includes cinemas,
                                                              One of Britain’s top ten shopping cities, Norwich
theatres and a number of fascinating museums and
                                                          features a unique blend of independent and specialist
art galleries.
                                                          shops as well as all the major high street chains,
    At night, there are venues to suit all tastes, from
                                                          supermarkets and two large shopping centres. The
traditional English pubs to modern bars and clubs.
                                                          city also boasts England’s largest open-air market,
                                                          where fresh fruit and vegetables can be bought six
                                                          days a week.
                                                                                                            19
INTO University of East Anglia
Norwich
Norfolk, NR4 7TJ
United Kingdom

T: (+44) (0) 1603 592977
F: (+44) (0) 1603 250200
E: into@uea.ac.uk

www.intohigher.com/uea



© INTO UEA LLP, June 2010. All content published in this document is believed accurate at
time of publication. INTO reserves the right to alter details of all aspects of its operation
without notice.
INTO University Partnerships Limited is a limited company registered in England and Wales,
registered number 05507863. Registered office: 102 Middlesex Street, London E1 7EZ
University of East Anglia education provider sponsor number XNU1YRCC2

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INTO UEA Pre-Departure Guide

  • 1. Pre-departure guide g INTO UNIVERSITY OF EAST ANGLIA YOUR BEST ROUTE TO UNIVERSITY SUCCESS
  • 2. Pre-departure guide 2010-2011 Welcome Welcome to INTO University of East Anglia. We are delighted that you have chosen to study with us. INTO University of East Anglia attracts students from many different cultures and nationalities. This diverse environment will offer you a unique opportunity to make new friends from all over the world and enhance your future life experience. We pride ourselves on being a friendly and welcoming centre. My staff are experienced in dealing with international students and are there to support and guide you throughout your time with us. You are about to start a new phase of your life, moving to a different country, studying at a UK university and perhaps living away from home for the first time. So that you are fully prepared you are strongly advised to read the following guide. Read these instructions carefully and make sure you understand them. There will be further information given to you on arrival. We wish you a safe journey and are looking forward to meeting you shortly. Best wishes, Debbie Price Centre Director, INTO University of East Anglia All students should plan to arrive two days prior to your programme start date - please ensure you arrive on time! Contents Welcome 2 Orientation programme 11 Meet the INTO University of Registering for your course 12 East Anglia team 3 UEA campus card application form 13 Before you leave 4 Making the most of your first week 14 Before you arrive in the UK 5 Social programme 15 Arrival at the airport 6 Health and safety 16 Arriving at INTO University of Key contacts, useful numbers East Anglia 7 and websites 17 Airport collection form 8 Maps 18 Money 10 2
  • 3. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 Meet the INTO University of East Anglia team Debbie Price Matthew Perry Ruth Crawshaw Steve Evans Centre Director Academic Director Head of Student Services Academic Support Manager Richard Samuels Paul Hullock Bob Parsons Daisy Glean Director of Studies Director of Studies (English Student Services Manager Student Services Coordinator (Academic Programmes) Language Programmes) Elena Clemente Hannah Durell Alex Rose Kelly Moates Accommodation Officer Admissions Team Leader Academic Support Officer Receptionist Yvette Sullivan Cath Baker Student Wardens Receptionist Warden & Teacher 3
  • 4. Pre-departure guide 2010-2011 Before you leave Checklist – before you leave home Please make sure you have completed everything on this checklist before you leave home.  1. Have you paid full fees for your tuition, accommodation and insurance (if applicable)? 2. Have you sent your Campus Card Application Form and 2 passport-sized photographs? 3. Have you returned your Arrivals Details Form to admissions.finance@into.uk.com? 4. Do you require an INTO airport taxi transfer? If so, please complete the Airport Transfer Booking Credit Card form. 5. Have you booked your accommodation? 6. Have you organised cash and pound sterling traveller’s cheques to bring with you? 7. Have you checked your passport is valid for at least six months? 8. Have you applied for and received your visa? 9. Have you packed all relevant original documentation or certified copies including your: • INTO Offer Letter • INTO Visa Letter • Immigration Letter (English Language Level Letter) • IELTS certificate • ny other original documents/transcripts listed in your INTO Visa Letter, for example your A high school certificate or home university certificates. You will need these to FULLY register and enroll on your course, and to make a visa extension in the UK • Passport • ank statements (for the last three months and stamped by the bank) as evidence of sufficient B funds to show the Immigration Officer on arrival at the airport in the UK. 10. Have you got your documents for medical registration? • Immunisation History Book • UK Foreign Commonwealth Office Visa Tuberculosis Screening Certificate (if you have one) 11. Have you put the emergency telephone numbers into your mobile phone (to be put into your hand luggage)? 12. Do you know your airline’s luggage allowance and have you packed accordingly? 13. Do you have: • Photographs from home? • Waterproof coat and shoes? • Address and phone numbers of friends and family? • Adaptor for UK electricity sockets? 4
  • 5. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 Before you arrive in the UK Applying for a UK student visa • When your visa is issued it will include your CAS number Most international students from outside the European Union as supplied on the CAS Statement. who wish to take a full-time course in the UK must apply for a • If you change your mind and want to study at another visa prior to leaving their home country. institution, you have to tell us before you come to the You can check your status on the following website: UK so we can cancel your CAS with UKBA, and www.ukvisas.gov.uk/en/doineedvisa/visadatvnationals you can re-apply for your visa with a CAS from a If you are a visa national you can apply for a Student different sponsor. Visitor Visa for courses of six months or less; a General Changes to your student registration status Student Visa (Tier 4) for English language courses at or above We must tell the UK Border Agency about any students who B2 on the CEFR; or a General Student Visa (Tier 4) for have an entry clearance visa issued under PBS rules who fail courses at Level 3 on the National Qualifications framework to arrive for the start of a course, withdraw from a course, (NQF) at an institution which is deemed to be, or is on, the defer or suspend their studies, or fail to attend for significant Register of Highly Trusted Sponsors. periods of time. How will the Points Based System (PBS) affect Further information about the points based system can my entry clearance/student visa application? be found at the following websites. We advise that you check If you are a visa national and you apply for a General Student these websites regularly for up to date information. Visa you will need a ‘Confirmation of Acceptance for UK Border Agency: Studies’(CAS), which is an electronic number, that http://www.ukba.homeoffice.gov.uk/ we will provide for you. British Embassy/High Commission: Applying for your General Student Visa (TIER 4) http://www.ukvisas.gov.uk/en/howtoapply/wheretoapply to come to the UK UKCISA (Council for International Student Affairs): When you apply for a General Student Visa (Tier 4) http://www.ukcosa.org.uk/student/pbs_students.php you must include a Confirmation of Acceptance for Studies (CAS) number. Meeting immigration staff at the airport • We will send your CAS details when you confirm your When you arrive at a UK airport, you should be prepared to unconditional offer of a place to study and pay your answer some questions about yourself, including where you deposit/full fees. will be staying and what you intend to do during your time • Your CAS will not be sent more than six months before in the UK. the start of your course. You may be asked to undergo a brief, routine health • The CAS number will be included in a letter called a ‘CAS check by the airport doctor, which might include an X-ray. Statement’. This will also include important information The health check will take place in a separate room. needed for your visa application. Afterwards, you will need to return to Immigration Control. • You can only apply for your visa three months or less Please note that if you have already studied in the UK and before the start of your course. are changing your education provider, you will need to apply for a visa for your new course at INTO University of East • The start date is published on your CAS Statement. If you Anglia. This could take up to 40 days. It is a criminal offence plan to arrive on a different date you must let us know. to change educational providers before you have received This is very important as we must inform the UK Border your new visa from the Home Office. INTO University of East Anglia will not be able to register you on the course unless Agency (UKBA) if you do not arrive on time. you have a valid visa, and will ask you to leave.
  • 6. Pre-departure guide 2010-2011 Arrival at the airport Booking your flight to the UK Please note that if you are delayed in meeting your taxi, either because your flight has been delayed, or Please make sure that you book a flight that arrives because of delays at UK immigration or baggage on the weekend before your course start date. We collection, the taxi company will charge ‘waiting time’ recommend that, wherever possible, you arrive at and this charge will be passed on to you. Norwich airport. This may mean changing planes in If you cannot find your taxi driver, DO NOT Europe. LEAVE the Arrivals Hall. You should: 1. Go to the Information Desk and ask them to make Airport taxi transfers an announcement asking for the taxi driver for INTO University of East Anglia can arrange for a taxi YOUR NAME going to INTO University of East to meet you upon arrival at the airport and take you Anglia. directly to your accommodation. Payment for the 2. Contact INTO University of East Anglia by transfer must be made 7 working days in advance. telephone. We will help you to contact your taxi If you would like us to meet you at the airport, driver. please complete the attached Arrivals Details Form Even if you do not require a taxi transfer, you must and the Airport Taxi Transfer Credit Card Form and send us your arrivals details so we can make sure fax or email them to INTO University of East Anglia 7 everything is ready for you upon arrival at the INTO days before you arrive. Upon receipt, we will arrange Centre. a transfer on your behalf and confirm this booking with you by email. When you arrive at the airport, your taxi driver should be waiting for you with a sign with your name and INTO on it. 6
  • 7. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 Arriving at INTO University of East Anglia Travel information - getting to When you arrive at the University INTO University of East Anglia of East Anglia Please be aware that there are many airports in the INTO University of East Anglia is located UK. In London, there are three international airports, between the main car park and the University with each airport having a number of terminals. Medical Centre on the University Drive – look Please see http://www.flightstats.com/ for further out for the red and yellow signs. Directions to information about your flight. For more information the University of East Anglia can be found at: about getting from your arrival airport to INTO, please http://www.uea.ac.uk/about/gettinghere see the student services section of our website If you are unsure of where to go, please call the www.intohigher.com/uea. INTO office on +44 (0) 1603 592977 and a staff member will help you find your way. When you get to INTO, you should go to reception to collect your key. A member of staff will help you to your room. You will be given an arrival pack including an international SIM card, information of your induction programme and useful information about INTO and Norwich. You will also be able to call home or email your family to let them know you have arrived safely. 7
  • 8. Pre-departure guide 2010-2011 ✁ Airport collection form Arrivals details form All students MUsT complete this arrivals details form and return one week before your course start date by email to admissions.finance@into.uk.com or fax to +44 (0)1273 328595 / +44 (0)1273 329746 Section 1 Personal details Family name (surname) Other/given names (first name) Email address Mobile phone number INTO number (please refer to offer letter) Section 2 Arrival details into the UK and confirmation of accommodation Country flight departs from Date of arrival Time of arrival (am/pm) UK airport Terminal Flight number Name of airline Arrival date in Norwich Arrival time in Norwich Any special requirements Please make sure that you book a flight which arrives on the weekend before your course start date. If on arrival you require a taxi to meet you and will be staying in a hotel or other accommodation not arranged by INTO then please provide the address Section 3 Airport transfer booking Please tick one of the following boxes to show whether you would like a taxi to meet you at your UK arrival airport and take you to your accommodation £185.00 London Heathrow Airport £185.00 Gatwick Airport £130.00 London Stansted Airport £20.00 Norwich International Airport I do not require an airport transfer 8
  • 9. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 ✁ Section 4 If you will be under 18 on arrival and do not require INTO to meet you at the airport and arrange a transfer then the following section must be completed Name of person meeting the student: Address of person meeting the student: Mobile telephone number: Name of parent: Signature of parent: Date: Credit card form Payments over £50 by credit card are subject to a 2% surcharge and debit cards to a £1 surcharge. This will be taken from the card in addition to the amount stated in section 3 of this form. CREDIT CARD DETAILS To enable fees to be debited from your credit card, please complete the details below. VISA CREDIT MASTERCARD DEBIT If DEBIT, please specify type: Please note, the University will only accept transactions using the following cards: Mastercard, Visa, Solo, Maestro, Electron or Visa debit. Credit/debit card number / Card start date —— —— (mm/yy) / Card expiry date —— —— (mm/yy) Issue number Security code This is the last three digits of the code found on the back of your card. Cardholder name Billing address Please return this form by email to admissions.finance@into.uk.com or fax to +44 (0)1273 328595 / +44 (0)1273 329746 9
  • 10. Pre-departure guide 2010-2011 Money Currency Bank accounts Currency across the UK is the pound sterling (£GBP). If you are going to be here for longer than six months, One pound is divided into one hundred pence (100p). we strongly recommended you open a UK bank Notes are issued to the value of £50, £20, £10, and account, as soon as possible, after arriving in the UK. £5 and coins to the value of £2, £1, 50p, 20p, 10p, UK Banks are open 9am to 4.30pm on weekdays 5p, 2p and 1p. Please note that £50 notes are very and some are open on Saturday mornings. If you bring uncommon and should be avoided as they can often a banker’s draft in sterling with you (payable to yourself) be the target of counterfeiters. We do not advise or arrange for it to be sent, then you can open an carrying large sums of cash with you on arrival. account at a bank after you have registered on your We recommend that you bring enough money course. It may also be useful to bring a letter from your with you to cover the first couple of weeks after your bank at home (or some other documentation) to arrival – no more than £250 in cash for your confirm your credit status. We will provide you with immediate needs should suffice. It is safer to bring further information and support on opening accounts large sums of money in travellers’ cheques, which can during your induction week. In order to open a bank be cashed in banks, post offices and airports but be account you will need the following: aware that there is often a minimum commission • Your passport charge. Please avoid carrying large sums of cash or • Proof you are a student – we will issue you with an keeping large amounts in your room for safety official bank letter after registration reasons. Credit and debit cards are widely accepted • Proof of address. in the UK, MasterCard (Access) and Visa credit cards For further advice on opening bank accounts in the being the most common. Diners Club and American UK, you can visit: Express are less so. You can withdraw cash from a www.ukcisa.org.uk/student/bank_account.php cashpoint machine (also known as an ‘ATM’) if you have a Personal Identification Number (PIN) for that Living costs card. You may want to inform your current bank that you are going to the UK and to ask if you can use It is estimated that a single student will need your card here. approximately £650 - £750 a month to meet their basic living expenses. This is just an indication and will alter depending on your lifestyle and spending habits. It is important to plan and budget your finances for living in the UK; it’s not just your course fees you need to think about. If you want help with planning and budgeting your finances. the following international student website may be useful: www.studentcalculator.org.uk/international/ index.asp 10
  • 11. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 Orientation programme Induction programme At the start of your course you will receive a full induction (providing you arrive the weekend before the start date of the course). This will vary in length according to which course you will be studying and it is a great opportunity to meet staff and students ‘The tour of Norwich during my first week was very and find out more about the University and the local important for me - as I did not know anything about area. You should attend all sessions. The induction the city. On the tour I got to see the library, the Castle programme will usually include: and the Cathedral. I have since been to the city • Welcome talks centre many times. I already have my yearly bus • Information sessions with INTO Student Services, pass, so I can go to the city centre whenever I want. the Students’ Union, UEA security staff I would recommend other student to buy the bus • A test! pass from the travel shop. Before I had to pay every • Social activities time I went on the bus. Now I can just show my pass • A city orientation tour of Norwich when I get on – so it is very convenient.’ • A campus tour. Yuki Tomita The following is an example time table for the Japan September and January orientation programme. TIME MONDAY 11TH TUEsDAY 12TH WEDNEsDAY 13TH THUrsDAY 14TH FrIDAY 15TH 08.30 NOrFOLK TrIP 09.00 09.30 WELCOmE TALK ENgLISH TEST LESSON INTRODUCTION 10.00 UEA CAmPUS TOUr 10.30 11.00 11.30 grOUP WOrK 12.00 12.30 HEALTH ANd SAFETy LUNCH LUNCH 13.00 13.30 LUNCH NOrWICH CITy LUNCH TOUR. BRINg COATS, 14.00 OUTDOOR SHOES AND 14.30 REgISTRATION IN CAMERAS UEA CLUBS ANd CLASS ALLOCATIONS BREAKOUT AREA SOCIETIES FAIR FOR WEEK 2 15.00 15.30 REgISTRATION IN STUDENT UNION SECUrITy TALK BREAKOUT AREA PrESENTATION 16.00 16.30 REgISTRATION IN EVENTS mArKETINg TALK BREAKOUT AREA PrESENTATION 17.00 20.00 ICEBREAKER KARAOKE ONWARDS Students starting programmes not in September and January will enjoy a shorter orientation programme 11
  • 12. Pre-departure guide 2010-2011 Registering for your course, English language testing Course registration Campus Card and photographs INTO will register you onto your course within the first It is VERY important that you send the Campus few days. You will be told when you should register Card Form at least 2 weeks before you arrive. You when you arrive and what items to bring. If you have also need to send us 2 passport size photographs. not paid your full tuition and accommodation fees, We accept digital photos emailed in .jpeg format or you will need to pay the outstanding amount before normal passport size photographs sent through the you register. post. If we do not receive your campus card Students will not be able to start classes until they application in time, it could take 10 working days for have registered for their course. you to get your campus card. During registration, we will also book you a police registration and health appointment, if required. If you English language testing are studying in the UK for more than 6 months you Upon arrival, your English level will be assessed so are entitled to register with the National Health we can ensure you are placed in the right class. Service (NHS) for free healthcare. If you are from a country at high risk of tuberculosis INTO will make an appointment for you at the University Medical Centre to do this. 12
  • 13. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 UEA campus card application form 2010/2011 As a student at INTO University of East Anglia you will Fax: +44 (0) 1603 250200 be required to carry a UEA Campus Card. Email: into@uea.ac.uk Address: INTO Centre Please complete and return this form, with a University of East Anglia passport sized photograph of yourself to INTO at Earlham Road least 2 weeks before your course start date. Norwich NR4 7TJ UK The Campus Card has the following functions: Please complete and return this form, with a • Proof of registration as a student at UEA. passport sized photograph of yourself to INTO at • UEA Library card. least two weeks before your course start date. If • Access card to the UEA 24-hour IT facility in the we receive the form and photograph after this time, Library. you may have to wait at least a week for your • Membership card for Union of UEA Students and campus card to be made. associated benefits (e.g. discounts, voting rights). • SportsPark membership card (should you elect Student information to join). INTO/UEA Registration number • Access card for specialist facilities where Level of study (please tick one box) appropriate. • Access to INTO residential buildings. Undergraduate Your card will be issued to you once registered at Taught postgraduate INTO. To allow the university to prepare your card it is Research postgraduate essential that you follow the instructions below Faculty INTO carefully. School INTO Instructions Your full name (please use capital letters) 1. Fill in your details in the ‘Student Information’ box below. Please make sure you sign the form. Your signature 2. Return this form to the INTO Centre by fax or email. 3. Please send us a passport-sized photo of yourself IT HELPDESK USE ONLY with your name and INTO registration number written clearly on the back. You can send these to Date received / / —— —— —— (dd/mm/yy) the INTO Centre by email or by post. Received by If you send an electronic copy of your photo to us by Date created / / —— —— —— (dd/mm/yy) email, the specification for the photo is: at least 96 Created by dpi and the preferred format is JPEG. User name 13
  • 14. Pre-departure guide 2010-2011 Making the most of your first week On arrival we will provide you with a FREE SIM card Other things to remember: to use in the UK which also has one free international • Attend ALL your classes and tutorials. call on it, so you can call home and let your family • Always be on time! know you have arrived safely. This will give you cheap • Be prepared for your classes! rates to phone internationally and will be much • Care for others’ feelings and cultures. cheaper than your current SIM card or any other UK • Feel free to ask questions whenever you need to. network providers. • Join social events and sports clubs. There are lots Alternatively, you can always download Skype, a to choose from so ask the INTO staff. free computer programme that allows you to use • Keep your accommodation clean and tidy. your computer like a phone and place international • Overcome problems by sharing them with your calls for free to other Skype users. Depending on friends, teachers and INTO staff. your computer, web cameras are also supported. • Practise English as much as you can and in as Please remember that when you arrive in the UK many places as you can. you will have travelled a long way from home and • Your academic progress and your behaviour will although for most of you this will be an exciting time always be monitored. please do remember that your family and friends may worry about you. REMEMBER to contact them and let them know that you are safe! 14
  • 15. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 Social programme INTO Events and Excursions • karaoke • arts and crafts In addition to your academic study, it is important to • national evenings integrate into life at INTO, UEA, Norwich and the UK. • barbeques. The more effort you put into making friends and generally joining in, the more enjoyable and rewarding Typical excursions include: your experience will be. • London As well as being able to join the many clubs and • Cambridge societies run by the University of East Anglia, at INTO • Alton Towers theme park we put on a series of events and excursions • Windsor Castle throughout the year. These include: • Sandringham • sports competitions (table tennis, badminton, • Bluewater shopping centre pool) • Lincoln Christmas market • quizzes • Oxford and Bicester Luxury Shopping Outlet • game show nights • Colchester Zoo. • film forum All these activities and excursions are a great way of • chess club meeting people, making new friends and practising • singing in English your English outside of the classroom. On arrival you • street dancing will be given a list of excursions - so remember to • salsa dancing sign up early. 15
  • 16. Pre-departure guide 2010-2011 Health and safety Coming to a new country can be difficult, but INTO Students must also leave the building immediately if staff are here to help you. We provide induction and they hear the fire alarm. Students must congregate in safety talks and services to help international the car park in front of the building. students. You can also call us on our emergency If you live in the INTO Centre, our cleaners will number (01603 592977) 24 hours a day, 7 days a collect your rubbish every weekday and clean your week. Please remember to add this number to your room and shower room once a week. They will also mobile phone. clean the kitchen every weekday. Your bedding will Students living in the INTO Centre must keep to be changed every two weeks. the accommodation rules. The Student Wardens will give you an induction of the building and inform you of all the rules when you arrive. There are six Student Wardens and two Staff wardens living in the INTO Centre to ensure the wellbeing of all students. There are also two Night Porters who look after the building from 11pm – 8am. Please note that smoking is not permitted in any public place in the UK - so students cannot smoke in the INTO Centre. There is a designated smoking area in the INTO courtyard. 16
  • 17. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 Key contacts, useful numbers and websites IMPORTANT TELEPHONE NUMBERS Please make sure that you put these numbers in your phone: INTO University of East Anglia The UEA Medical Centre +44 (0) 1603 592977 01603 251600 - Doctor/Nurse INTO reception is open Monday to Friday 8am – 7pm 01603 592173 - Dentist for all of your questions and to assist you with your The UEA Medical Centre is open Monday to arrival. At all other times, this number can be used for Saturday. If you need medical assistance out of hours urgent matters or messages. call the same number and you will be put through to the out of hours medical service. Website: You can also email us at into@uea.ac.uk http://www.umsuea.co.uk Emergencies If you are feeling unwell, you can also call NHS Direct 999 on 0845 4647 for nurse advice and health If you need the Police, Fire Brigade or Ambulance information. The helpline is open 24 hours. Service in an emergency, the telephone number to call is 999. If you are unfortunate enough to First Goldstar Taxis experience crime, have been involved in an attack or +44 (0) 1603 700700 threatened, you should report it to the police and This is our recommended taxi company. We use INTO. Goldstar for airport taxi transfers. The Security Lodge Immigration Advisory Service (IAS) 01603 592352 020 79671200 The team of security officers provides a security www.iasuk.org presence on campus for the prevention and detection If you have problems at Immigration Control, please of crime. The Lodge is staffed 24 hours a day and call this number for free advice. security staff patrol both on foot and by vehicle. 17
  • 18. Pre-departure guide 2010-2011 Maps 2 3 6 Campus map key 1. INTO University of East Anglia 2. The Square: shops, cafés, bars, restaurant and banks 3. Library 4. The Student Union 5. Sports complex NORWICH DR CR AIRPORT AY OM TO N 6. Sainsbury Centre for Visual Arts A140 ER RO AD RO AD HELLESDON A1067 7. International Office HOSPITAL To Swaffam and the Midlands OUTER RING ROAD A1074 AY L SH AM DEREHAM ROAD OUTER RING ROAD RO AD A47 NORWICH CITY CENTRE UEA ENTRANCE EARLHAM ROAD C of E NORWICH CATHEDRAL STATION YARMOUTH ROAD RC WATTON ROAD CATHEDRAL BUS & COACH STATION BLUEBELL ROAD NRP ENTRANCE INNER NORWICH UNIVERSITY OF RING ROAD To Great Yarmouth RESEARCH EAST ANGLIA RO AD NORWICH PARK K CITY AN FOOTBALL TH A47 A47 UN CLUB NORFOLK AND NORWICH O AD UNIVERSITY TR KE HOSPITAL AR WM NHS TRUST NE A11 To Lowestoft A146 ROAD A47 IPSWICH A47 A11 To London To Ipswich 18
  • 19. In case of emergency call INTO University of East Anglia on +44 (0) 1603 592977 Body text 5 1 7 4 City of Norwich The city is home to a large student population drawn from many schools and colleges and has a The University of East Anglia is situated alongside the young outlook and relatively low cost of living. The picturesque city of Norwich which lies in the heart of University’s international student community is widely East Anglia’s most beautiful countryside. Norwich city recognised as contributing to the city’s atmosphere centre is just 4 km from the University and frequent and there are several established links such as the buses run from the campus to the city centre. Norwich International Club, which offers the Norwich is an historic city with many original opportunity to meet local people in an informal medieval buildings, including the 11th century setting. cathedral and the Norman castle which overlooks the Norwich has plenty of street cafés and city. international restaurants, offering a wide choice of A major city with a busy, cosmopolitan food, from Indian, Chinese, vegetarian, Greek and atmosphere, Norwich is famed for its variety of Thai to Mexican, Spanish, Italian and English. cultural entertainment which includes cinemas, One of Britain’s top ten shopping cities, Norwich theatres and a number of fascinating museums and features a unique blend of independent and specialist art galleries. shops as well as all the major high street chains, At night, there are venues to suit all tastes, from supermarkets and two large shopping centres. The traditional English pubs to modern bars and clubs. city also boasts England’s largest open-air market, where fresh fruit and vegetables can be bought six days a week. 19
  • 20. INTO University of East Anglia Norwich Norfolk, NR4 7TJ United Kingdom T: (+44) (0) 1603 592977 F: (+44) (0) 1603 250200 E: into@uea.ac.uk www.intohigher.com/uea © INTO UEA LLP, June 2010. All content published in this document is believed accurate at time of publication. INTO reserves the right to alter details of all aspects of its operation without notice. INTO University Partnerships Limited is a limited company registered in England and Wales, registered number 05507863. Registered office: 102 Middlesex Street, London E1 7EZ University of East Anglia education provider sponsor number XNU1YRCC2