Is your business poised for long-term growth? Which engineers are under-performing? Are you meeting all of your SLA commitments? How do you know if your services are priced correctly? Who is your most profitable client? Understand your business. ===================================================== For more information about Autotask: Integrated Computer Systems, Inc. 3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines Tel: (+63 2) 744 3000 • 727 3801 Fax: (+63 2) 721 4502 • 621 9464 Email: info@ics.com.ph Website: http://www.ics.com.ph

1. 30% Increase in Revenue
Founded in 2003, Niteflite Networxx in Munich, Germany is a systems integrator
focused on IT services, security and network infrastructure projects for medium
and large sized businesses across Europe.
BEFORE
AFTER
• Limited functionality from ticketing system
• Enhanced reporting for customers
• Losing billable hours
• Ability to track time, utilization rates and hours
• Isolated solutions with no integration
• A single tool for managing all critical business
functions
Maximilian Pfister, Managing Director added, “Autotask helps us a lot in our
daily business. We can keep track of times used on projects, on support and
at on-site jobs. We use the CRM tools extensively to keep track of our sales
pipeline.”
THANKS TO AUTOTASK, Niteflite HAS:
• Improved billing with an increase of over 30% in revenue since implementing Autotask
• Enhanced service delivery by providing up-to-the-minute reports to customers about project status,
used hours, etc.
“Suddenly I found exactly
what I was looking for—a
management tool for all
my needs as a systems
integrator, covering
CRM, time tracking,
asset management and
ticketing.”
• Better tracking to easily oversee all assets at their customers’ sites as well as proactively manage SLAs
for tickets and alerts
®
www.autotask.com