IBM Network And Service Management Solutions Help SBB keep trains on schedule


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IBM Network And Service Management Solutions and Tivoli software help Schweizerische Bundesbahnen (SBB) leverage rail system and network transparency to keep trains on schedule

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IBM Network And Service Management Solutions Help SBB keep trains on schedule

  1. 1. Let’s build a smarter planet Schweizerische Bundesbahnen (SBB) Leverages rail system and network transparency to keep trains on schedule Transporting over 800,000 passengers and more than 220,000 tons of Schweizerische Bundesbahnen cargo each day, Schweizerische Bundesbahnen (SBB), or Swiss Federal (SBB) Railways, is easily considered the nation’s leading transportation Berne Switzerland Travel & Transportation company. The organization maintains 3,011 kilometers of track that connect more than 800 rail stations. And the business is Switzerland’s fourth-largest employer, with nearly 28,000 employees. To maintain railway tracks and the overall transportation infrastructure, SBB also “Trying to manage 3,000 maintains a large construction organization that engages in roughly 5,000 construction programs each year. kilometers of track is a particularly daunting The Need task. But, by leveraging Smooth operations are essential for SBB’s 9,000 trains a day, which rely our new IBM solution, on different technologies and interaction with multiple stakeholders, including a large telco provider and a power company. Existing we’re able to see our entire monitoring systems were inefficient: in 2005 a one day system problem infrastructure clearly and stranded nearly 200,000 passengers, costing almost US$5 million. A respond to problems before more aggressive service management strategy was needed to prevent future events of this type. they can affect our operations.” The Solution — Martin Schaeren, SBB, along with Alcatel-Lucent, developed a service management Head of BU Service Management, Swiss solution using IBM technology to provide a comprehensive view of the Federal Railways (SBB) client’s overall infrastructure. IBM Tivoli® Netcool™ monitors status of IT and physical assets - including switches and sensors - throughout the client’s network that connects over 800 train stations and rail lines. And, automated diagnostics and alerts systems reduce the likelihood of future outages.
  2. 2. What Makes it SmarterSolution Components • Delivers customizable user interfaces that increase network transparency, and helps support staff to be better informed about• IBM® Tivoli® Netcool® Omnibus infrastructure health• IBM Tivoli Netcool Impact • Leverages proactive management and automated alert systems to• IBM Tivoli Business Services Manager recognize and repair more than 50 percent of issues before they can• IBM Tivoli Network Manager• IBM Tivoli Monitoring impact operations• IBM Business Partner Alcatel-Lucent • Increases the availability of SBB’s train network by approximately 2,000 minutes per month - therefore saving approximately US$2.3 million each year For more information Please contact your IBM sales representative or IBM Business Partner. Visit us at: © Copyright IBM Corporation 2010 IBM Corporation 1 New Orchard Road Armonk, NY 10504 U.S.A. Produced in the United States June 2010 All Rights Reserved IBM, the IBM logo,, Netcool and Tivoli are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. Please Recycle TIC14121-USEN-00