IBM Network And Service Management Solutions and Tivoli software help Schweizerische Bundesbahnen (SBB) leverage rail system and network transparency to keep trains on schedule

1. Let’s build a smarter planet
Schweizerische
Bundesbahnen (SBB)
Leverages rail system and network transparency to
keep trains on schedule
Transporting over 800,000 passengers and more than 220,000 tons of
Schweizerische Bundesbahnen cargo each day, Schweizerische Bundesbahnen (SBB), or Swiss Federal
(SBB)
Railways, is easily considered the nation’s leading transportation
Berne Switzerland
Travel & Transportation company. The organization maintains 3,011 kilometers of track that
www.sbb.ch connect more than 800 rail stations. And the business is Switzerland’s
fourth-largest employer, with nearly 28,000 employees. To maintain
railway tracks and the overall transportation infrastructure, SBB also
“Trying to manage 3,000 maintains a large construction organization that engages in roughly
5,000 construction programs each year.
kilometers of track is a
particularly daunting The Need
task. But, by leveraging Smooth operations are essential for SBB’s 9,000 trains a day, which rely
our new IBM solution, on different technologies and interaction with multiple stakeholders,
including a large telco provider and a power company. Existing
we’re able to see our entire monitoring systems were inefficient: in 2005 a one day system problem
infrastructure clearly and stranded nearly 200,000 passengers, costing almost US$5 million. A
respond to problems before more aggressive service management strategy was needed to prevent
future events of this type.
they can affect our
operations.” The Solution
— Martin Schaeren,
SBB, along with Alcatel-Lucent, developed a service management
Head of BU Service Management, Swiss solution using IBM technology to provide a comprehensive view of the
Federal Railways (SBB)
client’s overall infrastructure. IBM Tivoli® Netcool™ monitors status
of IT and physical assets - including switches and sensors - throughout
the client’s network that connects over 800 train stations and rail lines.
And, automated diagnostics and alerts systems reduce the likelihood of
future outages.

2. What Makes it Smarter
Solution Components • Delivers customizable user interfaces that increase network
transparency, and helps support staff to be better informed about
• IBM® Tivoli® Netcool® Omnibus
infrastructure health
• IBM Tivoli Netcool Impact
• Leverages proactive management and automated alert systems to
• IBM Tivoli Business Services Manager
recognize and repair more than 50 percent of issues before they can
• IBM Tivoli Network Manager
• IBM Tivoli Monitoring
impact operations
• IBM Business Partner Alcatel-Lucent • Increases the availability of SBB’s train network by approximately
2,000 minutes per month - therefore saving approximately US$2.3
million each year
For more information
Please contact your IBM sales representative or IBM Business Partner.
Visit us at:
ibm.com/travel
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Produced in the United States
June 2010
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