Huntswood People Learning and Development associate event June 23rd 2011
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All slides in from the People Learning and Development associate event on June 23rd 2011 held at the Hilton Metropole
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Huntswood People Learning and Development associate event June 23rd 2011
- 1. Huntswood People Learning & Development Associate Evening Birmingham Hilton Metropole 23rd June, 2011
- 3. Clive Cary and Phil Festa Huntswood Update
- 4. Huntswood servicesā¦core propositionā¦ Baseline Define Implement Sustain INSTALL DESIGN Interims & Permanents People Learning & Development Performance Improvement Regulatory Insight Customer Services (Complaints & Claims Handling) & Contact Centres
- 6. Flexible, blended learning solutionsā¦ i-Phone/Pad Apps Workplace Assignments Scenario-based e-learning On-line Modules On-line Learning Guides Self-diagnostic Toolkits Network/Alumni Support Blogging/Twitter Community Workshops Workplace Coaching/Mentoring Action Learning Sets i-tutorials Webinars Forum Theatre/ Roleplays with Actors Train-the- Trainer/ Leader Customer Experience Activities Team Leader Packs
- 8. Huntswood People Learning and Development Email [email_address] Follow us on Twitter @huntswoodpld Thank Youā¦
- 9. Being a Professional Online Kate Davids Consultant & Blogger KatetheProfessional.wordpress.com
- 12. Linked In Must Have Picture An Update Work History Education Recommendations Connections Vanity URL Good to Have Blog Link Twitter
- 13. Summary Specialties Education (And Experience) Other Tools YouTube SlideShare Event Attendance Amazon Reading List Honors Awards Interests Groups
- 14. Picture Your Real Name Your Location Blog/LinkedIn Link Description Background Image Follow People Tweet ReTweet Articles Twitter
- 16. Take-Awayā¦ Let people know who you are Treat people online as though they were in front of you Share your expertise @KateDavids [email_address] In/KateDavids
- 18. Paul Wycherley The Mindset & Methodology of a Winning Athlete
- 19. The Methodology and Mindset of a Winning Athleteā¦
- 21. What is Canoe Sprint?
- 26. SP Optimum Performance Model ā Emotionā¦ Human Pilot Chimp Brainfunction
- 28. Email: [email_address] Twitter: @paulwycherley @huntswoodpaul Thank Youā¦
- 29. Paul Bellard Embrace Change & Change Your Life
- 32. Which one are you?
- 39. Keep in touch through social media Follow the team on Twitter @huntswood @huntswoodPLD @philfesta @clivecary @racheljannaway @huntswoodmaggie Link to us all on LinkedIn and join our LinkedIn Learning and Development group
Editor's Notes
- Talk about individuality But no matter who we are, sometimes we get it wrong or external circumstance puts us into a spin. When it does go wrong there are ā¦. Next slide Explain spin
- Focus - Customer Focus = As organizations depend on customers WE are OUR customer. Learn to know and understand your NEEDS both now and into the future, set standards for yourself and strive to exceed your own and expectations of yourself. Create Constancy of purpose for your life. Leadership = Leaders create unity and direction. They create & maintain the internal environment to enable FULL involvement in objectives. You cant not Lead others unless you are a master of Leading yourself first. Know and understand YOU Resources = (involvement of people) Build your master team around you. Leverage your networks, outsource the stuff that takes you away from your vision, use your personal resources of being thankful and incisive FOCUS to ādrive out fear - point 8 Deming 14 pointsā. Both Rich and poor people have fears about failiure, not being good or clever enough. What separates them is that they do it anyway. Process Approach = Know YOUR outcome. Define and plan, do it, check it, know what works and improve it, know what doesnāt, and improve or change it and take massive action for each area of your life. System Approach= Use a systematic and integrated approach to managing your life, use our life balance system, RPM or any system that allows you to capture your vision and plan how, on a daily basis you strive to achieve that vision. Continual Improvement = Deming Point 13= Implement a vigorous program of education and self improvementā. Know what works, know what doesnāt and change it until what you have matched your vision, your purpose and outcome. Who you become over the next five years is dictated by the company you keep and the books you read. Effective Decision Making = Choose how you spend your time only in line with your desired outcome NOT based upon other peoples demands upon your time. You cant improve what you donāt measure! So put the metric in place and monitor to keep on track. (Flight test navigation fail story). Create Value / Receive Value = Think not āhow can I make more moneyā = Think, how can I give more today? If you are not finding a solution for someone you are NOT SERVING and therefore not earning. Give more out / receive back - mutual benefit - add value to each other.
- CLOSE LOOP