1. customer
Emails, Chats
Telephone
(pre-sales)
Customer Purchases
Product
Product Review is
Submitted via website
Tech Reviews
in Review Mgmt
in Control Panel
Complaint
Entry Form
Lab Test
Req Form
Lab Test
Condcted
Complaint
Log
Lab Report
Posted
RMA
Purchasing
Notified of
items that need
descriptions
Information
Requested
Descriptions
Written & Posted
List of updates
reported to mgr
for review
Revised as
necessary
Online
Forums/Revies
Post replies
as necessary
Being
Discussed
Voided Posted
Customer
Service
If the issue is service
related instead of product,
issue is forwarded to CS
Technical Support Department Flow Chart
Emails, Chats
Telephone
(post-sales)
Surveys