presentation by Steve Grocott and Howard Errey at conVerge09

1. Social Knowledge Sharing Online in a Corporate Environment Steve Grocott & Howard Errey

2. The mind is not a vessel to be filled, but a fire to be ignited. (Plutarch)

4. Blooms Revised Taxonomy

6. Connectivism Somewhere Not Here By Hckyso on flickr

12. THE CASE FOR A NEW APPROACH

14. Spending Outcomes Paradox AITD Conference 2007

15. poor ID, bad training? or not how we naturally learn?

27. A new ‘blended’? Learning Need Formal component Informal component Customer service and support – just in time learning Elearning course - 30mins – 2-3 courses F2f event leading into forum discussions Product knowledge Group, facilitated training Shared wiki for product categories Systems training Group, facilitated training – eLearning simulation Train customers (thru staff) Group, facilitated training Kiosk type displays Website forums (categorised) On the job training (service, build experience) Outsourced facilitated training line manager training (is the right message and content being passed on) Accreditation / assessment (high stakes) Exams, tests Align evidence to competencies/objectives (structured framework)

40. Other examples

41. Free vs propritary

46. Some slides in this presentation were borrowed from: http://www.slideshare.net/thebrandbuilder/olivier-blanchard-basics-of-social-media-roi?src=embed found at http://mashable.com/2009/10/27/social-media-roi/#mb (both highly recommended)