1. Nationality: Egyptian
City of Birth: Giza
Phone number: 01116557226
Date of Birth: 26/09/1987
Country of Birth: Egypt
E-mail address: htosson87@gmail.com
Hossam TossonHelp Desk Specialist
Objective
Secure a position with a successful, growing company or established corporation that requires an individual with
extensive experience in IT Help Desk and Service Desk field.
Education
Sep 2004 - July 2008
Misr University for Science & Technology (M.U.S.T)
Cairo
Computer Science
june 2001 - june 2004
Manor House School (IGCSE)
Cairo
Science
Work Experience
january 2016 - Present
First Arabian Hotels & Resorts
Giza
Help Desk Specialist
Nov 2014 - Jan 2016
Giza Systems
Cairo
Help Desk Specialist
March 2014 - Oct 2014
Etisalat Misr
Cairo
Service Desk Analyst
Feb 2012 - March 2014
Raya Contact Center
Giza
Technical Support Advisor
Dec 2010 - Nov 2011
Ring for Distribution
Giza
Help Desk Coordinator
May 2010 - Dec 2010
Egyptian Fertilizers Company Subsidiary of Orascom Construction Industries(O.C.I)
Ain Soukhna
IT Support
Language Skills
English: Fluent
Arabic: Mother Language
Technical Skills
Team Work Player - Hardworker - willing to learn new skills or technologies
Computer Skills
Proficient in Supporting MS Office 2010 and 2013 (Excel - Outlook -Word) . Proficient in troubleshooting Windows
OS Issues. Active Directory user managemet - Remote Acces Support - HP Service Manager - BMC Footprints
Service Core
References
Name: Mahmoud Nouh Job Title: IT Operations Manager Mob: 01002591589