1. Ref Word/conflict/whocruk.doc ©Conflict Resolution (UK) 01923 828085
Who are Conflict Resolution (UK)?
Conflict Resolution (UK) began trading in 1993 to promote the teachings of the
Conflict Resolution Network of Australia (CRN), www.crnhq.org , a network of
people with a common commitment to conflict resolution, co-operative
communication strategies and related skills.
The CRN was founded by the United Nations of Australia in 1986. The material
they created was Australia’s contribution to the United Nations Year of Peace.
The material on the course has been tried, tested and refined over nearly 30
years. It is based on the book “Everyone Can Win” by Helena Cornelius and
Shoshana Faire and the 12 Skills training manual which accompanies it. The
book has just been revised and republished.
Hoda Lacey is the author of “Powerful Win/Win Solutions”, a practical
tool-kit for resolving problems at work. Her book is based on the
original 12 Skills material created by the CRN. The book is available
on Amazon.co.uk in both Kindle and paperback format.

2. Ref Word/conflict/whocruk.doc ©Conflict Resolution (UK) 01923 828085
She manages Conflict Resolution (UK) and presents their material, both in-
house and as public courses. Her business is specifically set up to support
businesses and individuals to focus on their core outcomes without being
distracted by inter-personal, customer or supplier conflict!
Attendees of previous public courses have included:
• Authors
• Counsellors
• Coaches
• Local Government councillors
• Management Consultants
• Solicitors
• Teachers
• Training Consultants
• Therapists
And have represented the following organisations:
• British Transport Police
• Charities
• Commercial Security firms
• International Alert
• Mediation UK
• Schools
• Social Services
• University of Bradford Peace Studies
• University of Hertford
• Voluntary Services Overseas
• London Borough of Waltham Forest
Hoda Lacey is a certified mediator. She can help you avoid disputes escalating
to grievances or disciplinaries, which are likely to cost you money, time and
energy – whatever the outcome. The secret is learning to identify the danger
signals before they escalate.
To find out more about how Hoda can help you, please visit her webpage
www.powerful-win-win-solutions.com or call her on +44(0)1923 828085.