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Butler  University  
Butler  Bateman  Blue
Hilary  Welter,  Christine  Todd,  Camryn  
Walton,  and  Trey  Meehan  
Faculty  Advisor:  Dr.  Rose  Campbell
Professional  Advisor:  Bob  Schultz,  APR
Table  of  Contents  
Executive  Summary:                     1
Situational  Analysis:                       1
Secondary  Research:                     2
Primary  Research:                        3
Audiences  &  Key  Messages:                 4
Objectives,  Strategies,  &  Tactics:              4
Conclusion:                                    10
Appendices:                                    11
1
Executive  Summary
Situational  Analysis  
Popmoney  is  the  ideal  way  to  request  and  receive  money
payments  between  individuals,  regardless  of  where  they  bank.  Since  the  Popmoney  person-­to-­
person  payment  service  launched  in  2010,  its  parent  company,  Fiserv,  merged  and  integrated  
pre-­existing  person-­to-­person  services.  This  integration  expanded  the  number  of  institutions  
connected  to  Popmoney  in  2012,  allowing  for  more  than  2,000  banks  nationwide  to  use  its  
services.  
There  are  few  words  that  can  really  light  up  a  college  
student’s  face  -­-­  cancelled  class,  free  food,  and  coffee.  
However,  once  January  rolls  around,  there  is  one  
phrase  that  trumps  the  rest:  spring  break!  “Hey,  have  
you  decided  what  you’re  doing  for  spring  break  yet?”  
is  thrown  around  left  and  right  as  soon  as  second  
semester  begins.
Primary  research  shows  that  cost  splitting  is  one  of  the  main  causes  of  social  anxiety  on  spring  break  
for  college  students.  A  list  of  expenses  that  require  person-­to-­person  payments  include  hotel  bills,  
gas,  groceries,  group  entertainment,  and  group  dinners.  
  
Butler  Blue  team  capitalized  on  spring  break  as  a  timely  trigger  to  increase  exposure  to  Popmoney.  
Fewer  students  are  carrying  cash  and  more  are  relying  on  credit  and  debit  cards  to  make  payments.  
Furthermore,  smartphone  usage  to  access  online  banking  is  becoming  more  prevalent  among  college  
students.  Based  on  these  facts,  we  saw  an  opportunity  to  introduce  Popmoney  to  college  students  as  
especially  spring  break.
  
In  order  to  accomplish  this  goal,  we  created  a  campaign  focused  on  the  annual  ritual  of  physically  
preparing  for  sun  and  sand  destinations  to  communicate  to  college  students  that  while  they  are  
sweating  in  the  gym,  they  don’t  need  to  “sweat”  the  costs  of  their  tropical  trip.  With  a  month  until  
spring  break,  we  couldn’t  help  students  pack  their  bags  or  plan  their  itineraries,  but  we  could  offer  a  
simple  solution  to  the  biggest  frustration  of  traveling  with  big  groups:  splitting  costs.  And  so  gave  way  
to  our  campaign,  “Don’t  $weat  Spring  Break.”
Consumers  don’t  know  what  they’re  missing
Preliminary  survey  data  revealed  that  the  majority  of  our  target  audience  had  no  
knowledge  of  Popmoney.  Of  the  93  survey  participants,  87  had  never  heard  of  
Popmoney,  and  the  few  who  had  heard  of  Popmoney  were  unsure  about  what  the  
service  entailed  (Appendix  14).  However,  77  percent  of  survey  participants  showed  
interest  in  the  type  of  service  that  Popmoney  offers.  The  Butler  Blue  team  saw  
person-­to-­person  payment  service  through  an  engaging  and  relevant  public  relations  
campaign.  
Popmoney  is  quick,  easy,  and  stress  free.  It  just  makes  sense
According  to  a  2013  article  by  eWeek,  the  smartphone  market  grew  45  percent  in  2013  across  
all  global  markets.  Additionally,  a  TWICE  consumer  report  predicted  last  fall  an  increased  
demand  of  both  tablets  and  redesigned  smartphone  tablets  for  the  upcoming  2013  holiday  
season  (Appendix  11).  As  a  result  of  this  trend,  Butler  Blue  saw  an  opportunity  to  capitalize  
on  the  proliferation  of  mobile  device  usage  in  our  campaign  to  help  introduce  Popmoney.  
Online  banking  and  mobile  app  use  are  growing,  which  means  that  more  people  are  using  
smartphones,  tablets,  and  laptops  to  do  their  banking.  The  convenience  associated  with  mobile  
banking  is  the  reason  for  this  increase.  People,  especially  college  students,  value  services  that  
operate  in  a  fast-­paced  manner  –  especially  when  dealing  with  challenges  related  to  groups  
needing  to  split  costs  for  events,  vacations,  and  living  arrangements.  Popmoney’s  quick  and  
easy  person-­to-­person  service  represents  convenience  and  would  likely  be  of  interest  to  college  
students  who  are  tech-­savvy,  carry  little-­to-­no  cash,  and  live  life  on-­the-­go.
Secondary  Research
Anything  they  can  do,  Popmoney  can  do  better
Popmoney  is  not  top-­of-­mind  for  consumers  because  there  are  similar  person-­to-­person  
payment  services  available  that  have  already  created  greater  awareness  and  therefore  have  
established  legitimacy  among  consumers.  Research  revealed  that  a  small  number  of  college  
students  already  use  services  such  as  Chase  QuickPay  or  PayPal.  Research  respondents  
bank  representatives,  on  bank’s  websites,  and  bolstered  through  paid  media  via  television  
commercials.  When  sharing  information  about  Popmoney  through  this  campaign,  many  college  
students    were  surprised  to  learn  that  many  of  their  banks  already  offer  Popmoney.
According  to  a  USA  Today  article,  marketers  have  realized  the  untapped  selling-­potential  of  18  
packed  by  the  nation’s  free-­spending  demographic.  
PewInternet  Research  Project  also  reports  that  young  people  ages  18  to  29  make  up  45  percent  
of  the  mobile  banking  users  and  70  percent  of  these  users  have  some  sort  of  college  education.  
The  number  of  smartphone  users  is  also  increasing  among  the  36  to  59  age  group  by  about  15  
percent  annually  and  only  about  60  percent  of  people  above  the  age  of  40  reported  going  to  a  
bank  branch  in  a  month’s  time,  according  to  an  eWeek  survey.  With  spring  break  starting  the  
to  creating  a  campaign  focused  on  college  students  going  on  spring  break.
According  to  Forbes  and  the  National  Endowment  for  Financial  Education,  60  percent  of  parents  
2
are  supporting  their  children  through  college  and  even  after  graduation.  This  
further  explains  that  parents  of  college  students  are  familiar  with  and  use  online  
banking  to  transfer  money  to  their  children  but  are  unaware  of  or  do  not  use  
services  such  as  Popmoney  to  do  so.  
3
Primary  Research
We  wanted  to  learn  a  few  things  from  our  target  audience:  Do  they  use  online  banking?  If  so,  
how  do  they  access  it?  Do  they  know  anything  about  Popmoney?  Do  they  have  a  need  for  a  
new  person-­to-­person  payment  service?  We  used  a  combination  of  in-­depth  interviews,  surveys,  
and  focus  groups  to  collect  this  information  (Appendices  13-­18).
Surveys:  
In-­depth  Interviews:
We  conducted  in-­depth  interviews  with  a  select  group  of  parents  of  college  students  in  
order  to  gain  their  perspective  on  online  banking.  We  discovered  that  most  of  the  parents  
we  interviewed  were  very  comfortable  with  online  banking  and  had  experience  with  banking  
through  their  personal  computers.  Their  comments  indicated  that  today’s  parents  are  quite  
technologically  savvy,  so  they  would  not  require  much  training  for  a  mobile  person-­to-­person  
payment  service.
of  Popmoney  between  parents  and  their  college  students  became  another  goal  of  the  Don’t  
$weat  Spring  Break  campaign  (Appendix  11).  
91%  use  online  banking
92%  use  mobile  devices  for  online  banking
67%  are  in  social  situations  in  a  weekly  to  monthly  basis  where  
giving  or  receiving  funds  is  necessary  
40%  use  some  form  of  person-­to-­person  payment  service
77%  were  interested  in  learning  more  about  Popmoney  services
94%  have  never  heard  of  Popmoney
88%  are  secure  with  online  banking
We  administered  a  survey  to  college  students  via  the  Internet  and  in-­person.  Results  showed:
“I  would  be  more  interested  in  trying  a  new  service  if  it  made  transferring  money  
to  my  kids’  accounts  much  easier.”
“When  my  kids  went  to  college  they  switched  from  the  family  bank.  
I’d  be  open  to  trying  a  new  service  that  makes  it  easier  for  me  to  put  
money  in  their  accounts.”
4
Objective,  Strategies,  &  Tactics
Objective  1:  To  create  awareness  of  Popmoney  person-­to-­person  payment  service  
among  Butler  students  and  engage  those  seeking  more  information  to  increase  the  
likelihood  of  adoption  by  50  percent  by  February  28,  2014.
Strategy  1:  Create  a  coordinated  campaign  look  that  ties  together  all  campaign  
elements.
Rationale:  Brand  recognition  is  crucial  to  a  successful  campaign.  In  order  for  a  
college  student  to  remember  a  message  or  brand,  he  or  she  must  see  the  same  
message  several  times  across  a  variety  of  mediums,  and  must  be  able  to  connect  
those  mediums  to  recall  the  brand  and  message.
We  moderated  two  focus  groups,  one  with  underclassmen  (freshmen  and  sophomores)  and  
one  with  upperclassmen  (juniors  and  seniors).  All  of  the  participants  reported  that  they  used  
online  banking  and  were  exposed  to  situations  that  would  require  splitting  costs  with  other  
individuals.  Upperclassmen  were  more  concerned  with  splitting  the  cost  of  rent  and  utilities,  as  
well  as  for  larger  budgeted  items  such  as  spring  break  expenses.  Underclassmen  were  just  
starting  to  learn  about  all  the  split  costs  they  have  in  college  such  as  group  dinners  and  travel.  
parents  to  pay  for  gas,  food,  and  textbooks.
Focus  Groups:
Audiences  
College  Students:
-­Mobile  person-­to-­person  payments  are  quick,  easy,  and  stress  free
-­Using  mobile  person-­to-­person  payment  services  to  pay  people  with  different  
banks  is  “no  sweat”  with  Popmoney
-­Person-­to-­person  payment  service  is  the  ideal  way  to  request  and  receive  money  from  
parents  and  friends
Parents  of  College  Students:
-­Popmoney  is  the  fastest  and  smoothest  way  to  send  and  receive  money  with  your  college  
student
-­There  are  numerous  monetary  situations  between  parents  and  students  that  can  be  solved  
with  Popmoney
Landlords:
-­Using  Popmoney  can  alleviate  payment  problems  between  landlords  and  tenants
-­Using  person-­to-­person  payment  service  provides  more  options,  making  payments  easier
4
Key  Messages
Key  Messages
Key  Messages
5
Tactic  1:  Implement  a  logo  that  represents  campaign  messaging.
theme,  we  created  a  logo  incorporating  a  color  scheme  of  bright  orange,  baby  blue,  and  gray.  
Along  with  the  color  scheme,  we  created  a  spring  break  feel  by  incorporating  a  bright  orange  
palm  tree  (Appendix  12).
  
Tactic  2:  Create  a  memorable  slogan  that  
resonates  with  college  students.  To  further  our  
spring  break  theme,  we  created  the  slogan,  
“Don’t  $weat  Spring  Break.”  This  slogan  was  
successful  in  capturing  the  attention  of  future  
spring  breakers  with  spring  break  preparation  in  
mind.  We  included  the  slogan  in  our  logo,  on  all  
printed  materials,  handouts,  posters,  and  
on  social  media  pages.
Strategy  2:  Engage  Butler  students  through  hands-­on  and  face-­to-­face  interaction.
Rationale:  Focus  group  research  revealed  that  college  students  are  more  likely  to  try  a  new  
service  if  someone  they  know  uses  and  recommends  it.
Tactic  3:  
Popmoney.  All  designed  materials  printed  and  distributed  or  circulated  followed  a  similar  
format  and  style  that  included  lists  and  standout  headings.  Our  design  style  and  color  pallette  
is  similar  to  Popmoney’s  eye  catching,  yet  simplistic  branding  (Appendices  12,  26-­32).
Tactic  1:  Host  an  interactive  event  for  students.  Students  were  focused  on  hitting  the  gym  hard  
during  February  to  get  physically  prepared  for  spring  break,  so  we  hosted  a  workout  class,  
attended  by  39  students.  At  the  workout,  Bateman  Blue  presented  the  informational  video  from  
Popmoney’s  website  and  offered  games  that  incorporated  uses  for  Popmoney  for  spring  break  
week  (Appendices  33-­34).  
Tactic  2:  Introduce  leaders  
of  on-­campus  organizations  
to  Popmoney.  Prior  to  the  
event  a  Bateman  Blue  
representative  attended  
Butler’s  Student  Government  
Association’s  weekly  
assembly  to  introduce  
campaign  key  messages  to  
150  individuals.
Students  participating  in  the  “Get  in  $hape”  event.  
Strategy  3:  Engage  Butler  University  students  through  a  social  media  campaign.
Rationale:  Research  showed  that  members  of  the  target  audience  are  heavy  social  media  
users  on  various  forms  including  Twitter  and  Facebook.  Focus  group  participants  revealed  
that  they  follow  organizations  and  businesses  that  are  relevant  to  their  lives  and  are  drawn  to  
giveaways  and  graphics.
Tactic  1:  Launch  a  multi-­faceted  
Twitter  engagement  strategy.  
We  connected  with  the  Butler  
community  on  Twitter  to  promote  
our  messages.  Through  Twitter,  
we  connected  with  147  people  and  
made  20,108  impressions.  We  
engaged  followers  by  implementing  
giveaways,  asking  followers  to  
retweet  campaign  messages  or  
reply  to  campaign-­related  questions  
for  a  chance  to  win  a  Starbucks  gift  
card,  resulting  in  
interactions  with  10
6
Tactic  5:  Introduce  Butler’s  Greek  community  to  Popmoney.  We  sent  an  email  to  1,500  Greek  
mailboxes  of  on-­campus  residents.
  
Tactic  6:  Pitch  Butler’s  most  prevalent  source  for  campus  news.  During  the  month  of  February,  
Butler  Blue  pitched  the  campus  newspaper  to  cover  campaign  events  and  messages.  On  
February  26,  The  Butler  Collegian  printed  a  photo  from  our  “Get  in  $hape!”  event,  and  on  March  
5,  the  newspaper  printed  a  story  summarizing  our  campaign  and  its  messages.  The  Butler  
Collegian’s  circulation  is  1,500  (Appendices  21,  24-­25).  
Tactic  3:  
materials.  Throughout  the  month  of  February,  Butler  Blue  representatives  set  up  a  booth  in  the  
student  union  and  at  Butler’s  Health  and  Recreation  Complex.  For  several  hours,  we  engaged  
students  face-­to-­face  by  introducing  them  to  Popmoney  and  explained  how  using  Popmoney  
can  simplify  their  spring  break  expense-­sharing.  We  handed  out  100  informational  resources  
(Appendices  28-­29).
Tactic  4:  Distribute  resources  to  a  directly  targeted  audience  through  campus  mail.  Research  
showed  that  underclassmen  looked  at  mailbox  inserts,  so  we  distributed  1,496  informational  
percent  of  followers.  We  designed  a  “spring  break”  themed  graphic  that  we  
updated  with  a  “Tip  of  the  Day”  on  ways  to  use  Popmoney  on  spring  break  and  
posted  to  Twitter  two  or  three  times  per  week  (Appendices  26-­27).
7
Tactic  2:  Identify  and  pitch  blogs  followed  predominantly  by  Butler  students.  During  the  month  
of  February,  Butler  Blue  pitched  a  Butler  contributor  to  the  informative  and  inspiring  U  lala  
blog,  which  receives  approximately  70,000  page  views  per  month.  On  February  21,  Popmoney  
was  mentioned  in  a  post  titled,  “Spring  Break  Quick  Tips,”  as  an  app  to  download  prior  to  
spring  break.  Additionally,  in  mid-­February,  we  pitched  a  student  who  blogs  on  behalf  of  Butler  
University  that  resulted  in  a  March  6  blog  post  dedicated  to  Popmoney  and  its  usefulness  for  
spring  break.  Accessible  through  Butler’s  website,  the  blog  has  potential  to  reach  60,173  unique  
visitors  (Appendices  20,  22-­23).
Objective  1:  ACHIEVED!  
We  achieved  our  objective  by  creating  awareness  of  Popmoney  person-­to-­person  payment  
service  among  Butler  University  students,  reporting  an  increased  awareness  and  interest.
Event  attendees  were  surveyed  at  the  beginning  and  after  the  workout  event,  and  results  
showed  that  after  the  event:  
Tactic  3:       We  created  an  infographic  
person-­to-­person  payment  situations.  We  utilized  relevant  Facebook  groups  as  a  tool  to  
circulate  campaign  messages  by  posting  the  infographic  in  the  Butler  University  Class  of  
2014,  2015,  2016,  and  2017  pages,  reaching  the  Facebook  timelines  of  4,321  undergraduate  
students.  Additionally,  we  posted  to  Butler’s  Student  Government  Association  page,  reaching  
the  timelines  of  1,190  students  (Appendix  29).
-­Awareness  of  Popmoney  service  increased  by  77%  among  event  attendees
-­The  likelihood  of  attendees  to  research  Popmoney  further  increased  by  33%
-­60%  of  attendees  were  somewhat  likely  to  download  Popmoney
The  Don’t  $weat  Spring  Break  campaign  circulated  1,566  
36%  of  students.
The  Don’t  $weat  Spring  Break  campaign  reached  57%  
email  communication.
All  Don’t  $weat  Spring  Break  efforts  resulted  in  a  media  hit  from  the  campus  newspaper,  “The  
Butler  Collegian,”  which  resulted  in  1,500  more  impressions  on  campus.
( )
8
Strategy  1:  Reach  parents  of  Butler  students  through  online  communication.
Rationale:  The  Internet  is  the  primary  tool  used  by  college  students  to  gather  information  and  
communicate,  so  their  parents  are  increasingly  adopting  the  trend.
Strategy  2:  Engage  a  business  audience  that  participates  in  person-­to-­person  payment  with  
Butler  students  through  one-­on-­one  communication.
Rationale:  Research  shows  that  many  students  face  challenges  with  payments  to  their  
landlords  at  least  once  during  their  yearly  lease.  When  asked,  some  local  landlords  also  
expressed  interest  in  an  alternative  way  to  collect  money  from  renters.
Tactic  1:  Develop  resources  to  introduce  Popmoney  to  parents  of  target  audience.  Although  
the  main  theme  of  the  campaign  is  spring  break,  we  wanted  parents  to  know  that  spring  break  
is  one  of  many  shared  costs  that  Popmoney  can  be  used  for,  so  we  created  a  number  of  “ways  
to  use  Popmoney  with  your  student”  (Appendix  30).
Tactic  2:  Execute  a  social  media  strategy  targeted  at  parents.  We  created  an  infographic  
explaining  ways  for  parents  of  students  to  use  Popmoney,  and  posted  it  to  “The  Butler  
University  Parent  Page”  on  Facebook,  circulating  it  to  the  timelines  of  778  Butler  parents.
Tactic  3:  Utilize  Butler  parent  listserv  as  a  distribution  source.  Through  the  College  of  
Communication  posting,  Butler  Blue  submitted  an  article  about  the  Bateman  project  and  
Popmoney  to  Butler’s  monthly  parent  e-­newsletter,  received  by  3,000  parents.
8
The  Don’t  $weat  Spring  Break  campaign  connected  with  5,657  people  using  social  media,  
making  25,619  impressions  through  Facebook  and  Twitter.
The  Don’t  $weat  Spring  Break  Campaign  earned  hits  and  was  highlighted  in  two  different  
blogs  that  each  had  college  student  based  audiences:  U  lala  and  Butler  Student  Perspectives  
campus  blog,  accounting  for  a  combined  130,173  unique  visitors.
Objective  2:  
Tactic  1:  
landlords.  Butler  Blue  created  an  infographic  with  messaging  explaining  
how  Popmoney  could  service  landlords  and  their  tenants.  We  then  included  
hyperlinks  to  already  existing  Popmoney  materials  including  the  fact  sheet,  
handout,  user  guide,  and  demo  (Appendix  31).
9
Tactic  2:  Distribute  materials  to  landlords  with  appropriate  follow  up  messaging.  We  sent  
information  via  email  to  a  conglomerate  of  landlords  who  collectively  own  the  majority  of  
Butler  off-­campus  housing.  Of  the  ten,  the  top  two  landlords,  owning  a  combined  62  houses  
responded  seeking  further  information.
Tactic  3:  Identify  and  pitch  media  consumed  by  local  landlords.  We  pitched  and  sent  the  same  
infographic  and  information  to  a  local  blogger,  who  writes  about  tips  and  tools  for  landlords  in  
the  area  in  a  blog  titled,  “Landlord  Chronicles.”
Strategy  3:  
Rationale:  Focus  group  research  showed  that  college  students  trust  testimonials  of  their  peers  
or  community  members  over  celebrities.
Tactic  1:  Identify  and  pitch  “Pete  the  Planner”.
expert  who  is  based  and  receives  exposure  locally.  He  has  visited  Butler  within  the  past  year  
and  his  opinions  are  greatly  received  by  our  target  audience.  Butler  Blue  pitched  Pete  via  
Twitter  and  on  his  website,  providing  him  with  information  on  Popmoney.
Tactic  2:  Identify  and  pitch  well-­known  campus  representative.  We  pitched  Craig  Fisher,  
President  of  Butler’s  Student  Government  Association,  because  he  is  a  reputable  and  
messages  on  his  personal  social  media  accounts  and  invited  him  to  attend  our  events.
Objective  2:  Achievements
We  informed  3,778  of  Butler  parents  of  Popmoney  person-­to-­person  
payment  service  through  Facebook  and  Butler’s  monthly  enewsletter,  
exceeding  our  goal  by  33%.( )
We  reached  10  landlords  with  Butler  University  tenants,  resulting  
in  further  interest  of  landlords  owning  62  off-­campus  houses  near  
Butler.  The  top  landlord,  with  approximately  225  Butler  tenants  said  
that  he’s  looking  for  a  new  way  to  handle  tenant  payments,  similar  to  
Popmoney.
( )
10
Budget:  
costs.
Conclusion
With  our  campaign  ending  only  a  week  before  spring  break,  students  had  their  bags  packed,  
itineraries  made,  and  thanks  to  Popmoney,  a  way  to  send  and  receive  money  with  friends  and  
family  while  on  their  trips.    
Through  “Don’t  $weat  Spring  Break,”  we  effectively  achieved  our  objectives  and  
circumstances,  especially  paying  for  spring  break  expenses.  Our  secondary  and  primary  
research  revealed  information  that  helped  propel  our  campaign  forward  and  to  create  
integrated  messaging.  We  worked  to  create  awareness  through  developing  resources,  
encouraging  engagement  through  face-­to-­face  interaction,  and  social  media  communication.  
All  of  our  tactics  built  up  throughout  the  month  of  February  and  led  to  an  event  engaging  
individuals  from  our  target  audience  who  were  seeking  further  information.  We  also  
determined  areas  that  can  be  expanded  upon  in  future  campaigns,  such  as  the  landlords  
10
Lessons  Learned:  
The  local  blogger  we  reached  out  to  was  nonresponsive  to  our  pitch.  As  blogs  continue  to  
grow  in  relevance,  Popmoney  can  use  widely  followed  bloggers  to  build  its  reputation.  
However,  some  sort  of  incentive  or  paid  placement  to  convince  the  bloggers  to  try  
Popmoney  will  likely  be  necessary.
unresponsive  to  several  communication  attempts.  Financial-­advice  experts  would  be  great  
spokespeople  to  promote  Popmoney,  but  again,  would  need  some  sort  of  incentive  to  test  
and  then  talk  about  Popmoney.
company  without  much  familiarity  with  its  services.  He  was  open  to  trying  the  service  but  had  
no  friends  or  relatives  that  used  it.  He  saw  no  real  opportunity  to  try  out  the  service  without  
making  extra  effort.
As  an  end  result  of  our  campaign,  Butler  students  and  the  people  who  frequently  
exchange  money  with  them  no  longer  have  to  $weat  person-­to-­person  payments.  
Whether  it  is  a  cost  associated  with  a  special  occasion  such  as  spring  break  or  a  
routine  payment,  our  audience  is  educated  on  Popmoney  services,  knowing  it  as  
the  quickest,  most  convenient  option  in  all  social  payment  situations.
Appendix
11
Secondary  Research  Sources:
Carvain,  D.,  &  Zhang,  J.  (2013).  "The  Rise  of  Mobile  Banking."  Crisis  (15591573)  
120,  no.  1:  39.).  Jan.  2014.
Duggan,  M.  &  Rainie,  L.  (2012).  “Additional  Demographic  Analysis.”  PewResearch  
Internet  Project.  Jan.  2014.
Eddy,  N.  (2013).  "Mobile  Apps  Affecting  Living,  Banking,  Shopping  
Routines."Eweek  8.  Academic  Search  Premier.  Jan.  2014.
Goudreau,  J.  (2011).  “Nearly  60%  Of  Parents  Provide  Financial  Support  To  Adult  
Children”.  Forbes.  Jan.  2014.
Horovitz,  B.  2002.  “Marketers  Revel  with  Spring  Breakers.”  USA  Today.  Academic  
Search  Premier.  Jan.  2014.
Maisto,  M.  (2013).  "Global  Smartphone  Market  Posts  Record  Q3,  Apple  
Underperforms."  Eweek  6.  Academic  Search  Premier.  Jan.  2014.
Smartphones,  Tablets  Are  Still  Growth  Engines.  (2013).  TWICE:  This  Week  in  
Consumer  Electronics,  28(20),  18-­22.  Jan.  2014.
cost  perspective  of  the  consumer  adoption  of  the  mobile  banking  system."  
Behaviour  &  Information  Technology  29,  no.  5:  497-­511.  Jan.  2014.
Financial  Brand.  Jan.  2014.  
Appendix
Logo:
12
12
Appendix
13
Primary  Research  Results:
14
Appendix
Primary  Research  Results:
14
Appendix
15
Primary  Research  Results:
16
Appendix
Primary  Research  Results:
16
Appendix
17
Primary  Research  Results:
18
Appendix
Event  Surveys:
Pre-­Event  Survey:
1.	
   Have  you  heard  of  Popmoney?  Please  Circle:
YES     or       NO
   If  you  answered  YES,  how  did  you  hear  about  it?  ___________________
   If  you  answered  YES,  do  you  use  it?
   YES     or     NO
2.	
   Do  you  use  some  form  of  person-­to-­person  payment  transfer  service  (i.e.  Chase  
QuickPay)?
YES   or   NO
3.	
   Would  you  be  interested  in  a  mobile  person-­to-­person  payment  service  that  allows  
you  to  exchange  money  with  friends  and  family  who  use  different  banks  than  you?
Yes   or     NO
4.	
   On  a  scale  of  1  to  5  (1  being  least  likely,  5  being  most  likely)  how  likely  are  you  to  
research  Popmoney  person-­to-­person  payment  service?
1   2   3   4   5
Post-­Event  Survey:  
1.	
   Please  rate  your  experience  with  tonight’s  event  on  a  scale  of  1  to  5  
(1  being  horrible,  5  being  excellent)
1   2   3   4   5
2.	
   After  tonight’s  presentation,  please  rate  how  useful  Popmoney  would  be  to  you  
(1  being  not  useful,  5  being  very  useful)
1   2   3   4   5
3.	
   Are  you  interested  in  learning  more  about  Popmoney?
YES   NO   MAYBE
4.	
   On  a  scale  of  1  to  5  (1  being  least  likely,  5  being  most  likely)  how  
likely  are  you  to  download  Popmoney  after  participating  in  tonight’s  event?
1   2   3   4   5
19
Appendix
General  Media  Pitch
Hello	
  ____________,
If	
  you	
  are	
  starting	
  to	
  prepare	
  pre-­‐spring	
  break	
  stories,	
  I	
  have	
  a	
  great	
  idea	
  for	
  you	
  to	
  
incorporate.	
  Butler	
  University	
  students	
  are	
  taking	
  an	
  extra	
  step	
  to	
  prepare	
  for	
  their	
  
trips	
  this	
  year.
While	
  most	
  spring	
  breakers	
  are	
  busy	
  hitting	
  the	
  gym	
  and	
  eating	
  clean,	
  Butler’s	
  Bateman	
  
Competition	
  class	
  is	
  using	
  the	
  month	
  of	
  February	
  to	
  educate	
  students	
  through	
  a	
  public	
  
relations	
  campaign	
  featuring	
  the	
  Popmoney®
	
  personal	
  payment	
  service*.	
  
The	
  campaign,	
  “Don’t	
  $weat	
  SB!”	
  exists	
  to	
  inform	
  the	
  Butler	
  community	
  how	
  
Popmoney	
  can	
  simplify	
  splitting	
  the	
  cost	
  of	
  spring	
  break	
  expenses	
  with	
  friends	
  and	
  
family.	
  This	
  is	
  a	
  timely	
  subject	
  for	
  readers	
  because	
  spring	
  break	
  is	
  right	
  around	
  the	
  
corner!
We	
  are	
  also	
  posting	
  spring	
  break	
  tips	
  on	
  our	
  Twitter,	
  @DontSweat_BU,	
  to	
  supplement	
  
from	
  7:30	
  to	
  8:30	
  p.m.	
  If	
  you	
  or	
  someone	
  on	
  your	
  team	
  would	
  like	
  to	
  attend,	
  we’d	
  love	
  
to	
  have	
  you.
preparing	
  within	
  the	
  next	
  month.	
  I’m	
  happy	
  to	
  supply	
  you	
  with	
  more	
  information	
  
about	
  Bateman,	
  Popmoney,	
  and	
  the	
  Don’t	
  Sweat	
  SB	
  Campaign	
  upon	
  your	
  request.	
  
Thank	
  you,	
  and	
  I	
  look	
  forward	
  to	
  hearing	
  from	
  you.
*Terms	
  and	
  conditions	
  apply.	
  Popmoney®	
  personal	
  payment	
  services	
  offered	
  at	
  www.popmoney.com	
  are	
  
Corporation	
  of	
  New	
  York,	
  which	
  is	
  licensed	
  and	
  regulated	
  as	
  a	
  Money	
  Transmitter	
  by	
  the	
  New	
  York	
  State	
  
Department	
  of	
  Financial	
  Services,	
  each	
  a	
  wholly	
  owned	
  subsidiary	
  of	
  Fiserv,	
  Inc.	
  
Appendix
20
Blog  Pitch:
Hi	
  _____________!
I	
  follow	
  the	
  blogs	
  you	
  post	
  on	
  U	
  la	
  la,	
  and	
  I	
  have	
  a	
  great	
  blog	
  idea	
  for	
  you	
  that	
  would	
  
highlight	
  a	
  product	
  that	
  would	
  be	
  very	
  useful	
  to	
  Butler	
  students.	
  At	
  the	
  same	
  time,	
  you	
  
could	
  also	
  help	
  out	
  the	
  Bateman	
  Competition	
  class.	
  Bateman	
  is	
  a	
  national	
  competition	
  
entered	
  by	
  Upper-­‐class	
  CCOM	
  students	
  every	
  year.	
  Long	
  story	
  short,	
  we	
  plan,	
  activate,	
  
and	
  then	
  evaluate	
  a	
  public	
  relations	
  campaign	
  that	
  we	
  then	
  submit	
  to	
  the	
  Public	
  Rela-­‐
tions	
  Society	
  of	
  America	
  (PRSA)	
  for	
  judging.	
  A	
  mention	
  of	
  our	
  client	
  in	
  your	
  blog	
  would	
  
not	
  only	
  be	
  useful	
  to	
  your	
  audience,	
  but	
  to	
  Butler’s	
  Bateman	
  team	
  as	
  well.
This	
  year’s	
  Bateman	
  client	
  is	
  Popmoney,	
  a	
  person-­‐to-­‐person	
  money	
  transfer	
  service,	
  
www.popmoney.com,	
  and	
  our	
  campaign	
  messaging	
  is	
  centered	
  around	
  ways	
  to	
  use	
  the	
  
service	
  on	
  spring	
  break.	
  There	
  are	
  several	
  blogs	
  that	
  have	
  previously	
  focused	
  on	
  cliché	
  
ways	
  to	
  prepare	
  for	
  spring	
  break,	
  such	
  as	
  eating	
  healthy,	
  working	
  out,	
  and	
  budgeting.	
  
However,	
  I	
  think	
  you	
  could	
  take	
  it	
  a	
  step	
  further	
  by	
  writing	
  a	
  fun	
  blog	
  about	
  unique	
  ways	
  
to	
  prepare	
  for	
  spring	
  break	
  such	
  as…
Set	
  a	
  wild	
  goal
Look	
  up	
  deals	
  in	
  the	
  city	
  you’re	
  going	
  to
Do	
  homework	
  and	
  studying	
  before	
  you	
  leave
Don’t	
  stress	
  about	
  dieting	
  and	
  working	
  out	
  too	
  much.	
  6	
  weeks	
  won’t	
  get	
  you	
  a	
  6	
  
pack.
Learn	
  some	
  cool	
  drink	
  recipes
Purchase	
  a	
  fun	
  movie	
  to	
  take	
  along	
  in	
  case	
  it	
  rains	
  one	
  day
Download	
  “Popmoney”	
  smartphone	
  app	
  to	
  make	
  splitting	
  shared	
  expenses	
  
such	
  as	
  hotel,	
  gas,	
  and	
  food	
  costs	
  easier	
  
Please	
  see	
  the	
  following	
  fact	
  sheet	
  and	
  handout	
  for	
  more	
  information	
  on	
  Popmoney	
  
person-­‐to-­‐person	
  money	
  transfer	
  service.	
  
Please	
  let	
  me	
  know	
  if	
  this	
  is	
  something	
  you’d	
  be	
  interested	
  in	
  and	
  if	
  I	
  can	
  provide	
  you	
  
with	
  any	
  further	
  information.
Thanks!
Hilary	
  Welter
*Terms and conditions apply. Popmoney® personal payment services offered at www.popmoney.com are provided
-
ration of New York, which is licensed and regulated as a Money Transmitter by the New York State Department
reserved. Popmoney is a registered trademark of Fiserv, Inc. Other products referenced in this material may be
trademarks or registered trademarks of their respective companies.
21
Appendix
Collegian  Pitch:
Hi	
  Colin!
Hope	
  you’re	
  having	
  a	
  good	
  week	
  so	
  far.
If	
  the	
  Collegian	
  is	
  planning	
  to	
  print	
  a	
  pre-­‐spring	
  break	
  article,	
  I	
  have	
  a	
  great	
  idea	
  for	
  you	
  
their	
  spring	
  break	
  trips	
  this	
  year.
just	
  as	
  important.	
  Along	
  with	
  spring	
  break	
  comes	
  the	
  stress	
  of	
  much	
  cost	
  splitting	
  –	
  ho-­‐
tel	
  cost,	
  gas,	
  grocery	
  bill,	
  taxi	
  fares,	
  group	
  entertainment,	
  etc.	
  Butler	
  Bateman	
  Blue	
  team	
  
is	
  using	
  the	
  month	
  of	
  February	
  to	
  educate	
  students	
  on	
  how	
  to	
  simplify	
  splitting	
  expens-­‐
es	
  through	
  a	
  public	
  relations	
  campaign	
  titled	
  “Don’t	
  $weat	
  SB.”
Popmoney	
  person-­‐to-­‐person	
  money	
  transfer	
  service	
  is	
  a	
  user-­‐friendly	
  system	
  that	
  
allows	
  users	
  of	
  any	
  bank	
  to	
  transfer	
  funds	
  to	
  one	
  another	
  electronically.	
  Not	
  only	
  is	
  this	
  
service	
  essential	
  to	
  students	
  traveling	
  for	
  spring	
  break,	
  it’s	
  helpful	
  in	
  daily	
  types	
  of	
  pay-­‐
ments	
  including	
  rent,	
  shared	
  living	
  expenses,	
  gifts,	
  and	
  household	
  services.
Butler	
  Bateman	
  Blue	
  posts	
  spring	
  break	
  tips	
  on	
  our	
  Twitter,	
  @DontSweat_BU.	
  We’re	
  
to	
  attend,	
  we’d	
  love	
  to	
  have	
  you.
next	
  month.	
  Please	
  see	
  the	
  links	
  post	
  here	
  for	
  further	
  information	
  on	
  the	
  service:	
  http://
www.prssa.org/scholarships_competitions/bateman/2014/index.html?spMailin-­‐
-­‐
I’m	
  happy	
  to	
  supply	
  you	
  with	
  more	
  information	
  about	
  Bateman,	
  Popmoney,	
  and	
  the	
  
Don’t	
  $weat	
  SB	
  campaign	
  upon	
  your	
  request.	
  
Thanks	
  for	
  your	
  time.	
  I	
  look	
  forward	
  to	
  hearing	
  from	
  you!
*Terms	
  and	
  conditions	
  apply.	
  Popmoney®	
 personal	
 payment	
 services	
 offered	
 at	
 www.popmoney.com	
 are	
 
provided	
 by	
 or	
 through	
  -­‐
Pay	
  Corporation	
  of	
  New	
  York,	
  which	
  is	
  licensed	
  and	
  regulated	
  as	
  a	
  Money	
  Transmitter	
  by	
  the	
  New	
  York	
  State	
  De-­‐
rights	
  reserved.	
  Popmoney	
  is	
  a	
  registered	
  trademark	
  of	
  Fiserv,	
  Inc.	
  Other	
  products	
  referenced	
  in	
  this	
  material	
  may	
  be	
  
trademarks	
  or	
  registered	
  trademarks	
  of	
  their	
  respective	
  companies.
Appendix
22
Media  Coverage:
23
Appendix
Media  Coverage:
28
Appendix
24
Media  Coverage:
Appendix
25
Media  Coverage:
Appendix
26
Twitter:
27
Appendix
Twitter:
Appendix
28
Student  Infographic:
29
Appendix
Student  Infographic:
Appendix
26 30
Parent  Infographic:
Appendix
31
Landlord  Infographic:
Appendix
Event  Flyer:
32
33
Appendix
Get  in  $hape  Event:
34
Appendix
Get  in  $hape  Event:

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BatemanEntry

  • 1. Butler  University   Butler  Bateman  Blue Hilary  Welter,  Christine  Todd,  Camryn   Walton,  and  Trey  Meehan   Faculty  Advisor:  Dr.  Rose  Campbell Professional  Advisor:  Bob  Schultz,  APR
  • 2. Table  of  Contents   Executive  Summary:               1 Situational  Analysis:                 1 Secondary  Research:               2 Primary  Research:                 3 Audiences  &  Key  Messages:             4 Objectives,  Strategies,  &  Tactics:           4 Conclusion:                            10 Appendices:                            11
  • 3. 1 Executive  Summary Situational  Analysis   Popmoney  is  the  ideal  way  to  request  and  receive  money payments  between  individuals,  regardless  of  where  they  bank.  Since  the  Popmoney  person-­to-­ person  payment  service  launched  in  2010,  its  parent  company,  Fiserv,  merged  and  integrated   pre-­existing  person-­to-­person  services.  This  integration  expanded  the  number  of  institutions   connected  to  Popmoney  in  2012,  allowing  for  more  than  2,000  banks  nationwide  to  use  its   services.   There  are  few  words  that  can  really  light  up  a  college   student’s  face  -­-­  cancelled  class,  free  food,  and  coffee.   However,  once  January  rolls  around,  there  is  one   phrase  that  trumps  the  rest:  spring  break!  “Hey,  have   you  decided  what  you’re  doing  for  spring  break  yet?”   is  thrown  around  left  and  right  as  soon  as  second   semester  begins. Primary  research  shows  that  cost  splitting  is  one  of  the  main  causes  of  social  anxiety  on  spring  break   for  college  students.  A  list  of  expenses  that  require  person-­to-­person  payments  include  hotel  bills,   gas,  groceries,  group  entertainment,  and  group  dinners.     Butler  Blue  team  capitalized  on  spring  break  as  a  timely  trigger  to  increase  exposure  to  Popmoney.   Fewer  students  are  carrying  cash  and  more  are  relying  on  credit  and  debit  cards  to  make  payments.   Furthermore,  smartphone  usage  to  access  online  banking  is  becoming  more  prevalent  among  college   students.  Based  on  these  facts,  we  saw  an  opportunity  to  introduce  Popmoney  to  college  students  as   especially  spring  break.   In  order  to  accomplish  this  goal,  we  created  a  campaign  focused  on  the  annual  ritual  of  physically   preparing  for  sun  and  sand  destinations  to  communicate  to  college  students  that  while  they  are   sweating  in  the  gym,  they  don’t  need  to  “sweat”  the  costs  of  their  tropical  trip.  With  a  month  until   spring  break,  we  couldn’t  help  students  pack  their  bags  or  plan  their  itineraries,  but  we  could  offer  a   simple  solution  to  the  biggest  frustration  of  traveling  with  big  groups:  splitting  costs.  And  so  gave  way   to  our  campaign,  “Don’t  $weat  Spring  Break.” Consumers  don’t  know  what  they’re  missing Preliminary  survey  data  revealed  that  the  majority  of  our  target  audience  had  no   knowledge  of  Popmoney.  Of  the  93  survey  participants,  87  had  never  heard  of   Popmoney,  and  the  few  who  had  heard  of  Popmoney  were  unsure  about  what  the   service  entailed  (Appendix  14).  However,  77  percent  of  survey  participants  showed   interest  in  the  type  of  service  that  Popmoney  offers.  The  Butler  Blue  team  saw   person-­to-­person  payment  service  through  an  engaging  and  relevant  public  relations   campaign.  
  • 4. Popmoney  is  quick,  easy,  and  stress  free.  It  just  makes  sense According  to  a  2013  article  by  eWeek,  the  smartphone  market  grew  45  percent  in  2013  across   all  global  markets.  Additionally,  a  TWICE  consumer  report  predicted  last  fall  an  increased   demand  of  both  tablets  and  redesigned  smartphone  tablets  for  the  upcoming  2013  holiday   season  (Appendix  11).  As  a  result  of  this  trend,  Butler  Blue  saw  an  opportunity  to  capitalize   on  the  proliferation  of  mobile  device  usage  in  our  campaign  to  help  introduce  Popmoney.   Online  banking  and  mobile  app  use  are  growing,  which  means  that  more  people  are  using   smartphones,  tablets,  and  laptops  to  do  their  banking.  The  convenience  associated  with  mobile   banking  is  the  reason  for  this  increase.  People,  especially  college  students,  value  services  that   operate  in  a  fast-­paced  manner  –  especially  when  dealing  with  challenges  related  to  groups   needing  to  split  costs  for  events,  vacations,  and  living  arrangements.  Popmoney’s  quick  and   easy  person-­to-­person  service  represents  convenience  and  would  likely  be  of  interest  to  college   students  who  are  tech-­savvy,  carry  little-­to-­no  cash,  and  live  life  on-­the-­go. Secondary  Research Anything  they  can  do,  Popmoney  can  do  better Popmoney  is  not  top-­of-­mind  for  consumers  because  there  are  similar  person-­to-­person   payment  services  available  that  have  already  created  greater  awareness  and  therefore  have   established  legitimacy  among  consumers.  Research  revealed  that  a  small  number  of  college   students  already  use  services  such  as  Chase  QuickPay  or  PayPal.  Research  respondents   bank  representatives,  on  bank’s  websites,  and  bolstered  through  paid  media  via  television   commercials.  When  sharing  information  about  Popmoney  through  this  campaign,  many  college   students    were  surprised  to  learn  that  many  of  their  banks  already  offer  Popmoney. According  to  a  USA  Today  article,  marketers  have  realized  the  untapped  selling-­potential  of  18   packed  by  the  nation’s  free-­spending  demographic.   PewInternet  Research  Project  also  reports  that  young  people  ages  18  to  29  make  up  45  percent   of  the  mobile  banking  users  and  70  percent  of  these  users  have  some  sort  of  college  education.   The  number  of  smartphone  users  is  also  increasing  among  the  36  to  59  age  group  by  about  15   percent  annually  and  only  about  60  percent  of  people  above  the  age  of  40  reported  going  to  a   bank  branch  in  a  month’s  time,  according  to  an  eWeek  survey.  With  spring  break  starting  the   to  creating  a  campaign  focused  on  college  students  going  on  spring  break. According  to  Forbes  and  the  National  Endowment  for  Financial  Education,  60  percent  of  parents   2 are  supporting  their  children  through  college  and  even  after  graduation.  This   further  explains  that  parents  of  college  students  are  familiar  with  and  use  online   banking  to  transfer  money  to  their  children  but  are  unaware  of  or  do  not  use   services  such  as  Popmoney  to  do  so.  
  • 5. 3 Primary  Research We  wanted  to  learn  a  few  things  from  our  target  audience:  Do  they  use  online  banking?  If  so,   how  do  they  access  it?  Do  they  know  anything  about  Popmoney?  Do  they  have  a  need  for  a   new  person-­to-­person  payment  service?  We  used  a  combination  of  in-­depth  interviews,  surveys,   and  focus  groups  to  collect  this  information  (Appendices  13-­18). Surveys:   In-­depth  Interviews: We  conducted  in-­depth  interviews  with  a  select  group  of  parents  of  college  students  in   order  to  gain  their  perspective  on  online  banking.  We  discovered  that  most  of  the  parents   we  interviewed  were  very  comfortable  with  online  banking  and  had  experience  with  banking   through  their  personal  computers.  Their  comments  indicated  that  today’s  parents  are  quite   technologically  savvy,  so  they  would  not  require  much  training  for  a  mobile  person-­to-­person   payment  service. of  Popmoney  between  parents  and  their  college  students  became  another  goal  of  the  Don’t   $weat  Spring  Break  campaign  (Appendix  11).   91%  use  online  banking 92%  use  mobile  devices  for  online  banking 67%  are  in  social  situations  in  a  weekly  to  monthly  basis  where   giving  or  receiving  funds  is  necessary   40%  use  some  form  of  person-­to-­person  payment  service 77%  were  interested  in  learning  more  about  Popmoney  services 94%  have  never  heard  of  Popmoney 88%  are  secure  with  online  banking We  administered  a  survey  to  college  students  via  the  Internet  and  in-­person.  Results  showed: “I  would  be  more  interested  in  trying  a  new  service  if  it  made  transferring  money   to  my  kids’  accounts  much  easier.” “When  my  kids  went  to  college  they  switched  from  the  family  bank.   I’d  be  open  to  trying  a  new  service  that  makes  it  easier  for  me  to  put   money  in  their  accounts.”
  • 6. 4 Objective,  Strategies,  &  Tactics Objective  1:  To  create  awareness  of  Popmoney  person-­to-­person  payment  service   among  Butler  students  and  engage  those  seeking  more  information  to  increase  the   likelihood  of  adoption  by  50  percent  by  February  28,  2014. Strategy  1:  Create  a  coordinated  campaign  look  that  ties  together  all  campaign   elements. Rationale:  Brand  recognition  is  crucial  to  a  successful  campaign.  In  order  for  a   college  student  to  remember  a  message  or  brand,  he  or  she  must  see  the  same   message  several  times  across  a  variety  of  mediums,  and  must  be  able  to  connect   those  mediums  to  recall  the  brand  and  message. We  moderated  two  focus  groups,  one  with  underclassmen  (freshmen  and  sophomores)  and   one  with  upperclassmen  (juniors  and  seniors).  All  of  the  participants  reported  that  they  used   online  banking  and  were  exposed  to  situations  that  would  require  splitting  costs  with  other   individuals.  Upperclassmen  were  more  concerned  with  splitting  the  cost  of  rent  and  utilities,  as   well  as  for  larger  budgeted  items  such  as  spring  break  expenses.  Underclassmen  were  just   starting  to  learn  about  all  the  split  costs  they  have  in  college  such  as  group  dinners  and  travel.   parents  to  pay  for  gas,  food,  and  textbooks. Focus  Groups: Audiences   College  Students: -­Mobile  person-­to-­person  payments  are  quick,  easy,  and  stress  free -­Using  mobile  person-­to-­person  payment  services  to  pay  people  with  different   banks  is  “no  sweat”  with  Popmoney -­Person-­to-­person  payment  service  is  the  ideal  way  to  request  and  receive  money  from   parents  and  friends Parents  of  College  Students: -­Popmoney  is  the  fastest  and  smoothest  way  to  send  and  receive  money  with  your  college   student -­There  are  numerous  monetary  situations  between  parents  and  students  that  can  be  solved   with  Popmoney Landlords: -­Using  Popmoney  can  alleviate  payment  problems  between  landlords  and  tenants -­Using  person-­to-­person  payment  service  provides  more  options,  making  payments  easier 4 Key  Messages Key  Messages Key  Messages
  • 7. 5 Tactic  1:  Implement  a  logo  that  represents  campaign  messaging. theme,  we  created  a  logo  incorporating  a  color  scheme  of  bright  orange,  baby  blue,  and  gray.   Along  with  the  color  scheme,  we  created  a  spring  break  feel  by  incorporating  a  bright  orange   palm  tree  (Appendix  12).   Tactic  2:  Create  a  memorable  slogan  that   resonates  with  college  students.  To  further  our   spring  break  theme,  we  created  the  slogan,   “Don’t  $weat  Spring  Break.”  This  slogan  was   successful  in  capturing  the  attention  of  future   spring  breakers  with  spring  break  preparation  in   mind.  We  included  the  slogan  in  our  logo,  on  all   printed  materials,  handouts,  posters,  and   on  social  media  pages. Strategy  2:  Engage  Butler  students  through  hands-­on  and  face-­to-­face  interaction. Rationale:  Focus  group  research  revealed  that  college  students  are  more  likely  to  try  a  new   service  if  someone  they  know  uses  and  recommends  it. Tactic  3:   Popmoney.  All  designed  materials  printed  and  distributed  or  circulated  followed  a  similar   format  and  style  that  included  lists  and  standout  headings.  Our  design  style  and  color  pallette   is  similar  to  Popmoney’s  eye  catching,  yet  simplistic  branding  (Appendices  12,  26-­32). Tactic  1:  Host  an  interactive  event  for  students.  Students  were  focused  on  hitting  the  gym  hard   during  February  to  get  physically  prepared  for  spring  break,  so  we  hosted  a  workout  class,   attended  by  39  students.  At  the  workout,  Bateman  Blue  presented  the  informational  video  from   Popmoney’s  website  and  offered  games  that  incorporated  uses  for  Popmoney  for  spring  break   week  (Appendices  33-­34).   Tactic  2:  Introduce  leaders   of  on-­campus  organizations   to  Popmoney.  Prior  to  the   event  a  Bateman  Blue   representative  attended   Butler’s  Student  Government   Association’s  weekly   assembly  to  introduce   campaign  key  messages  to   150  individuals. Students  participating  in  the  “Get  in  $hape”  event.  
  • 8. Strategy  3:  Engage  Butler  University  students  through  a  social  media  campaign. Rationale:  Research  showed  that  members  of  the  target  audience  are  heavy  social  media   users  on  various  forms  including  Twitter  and  Facebook.  Focus  group  participants  revealed   that  they  follow  organizations  and  businesses  that  are  relevant  to  their  lives  and  are  drawn  to   giveaways  and  graphics. Tactic  1:  Launch  a  multi-­faceted   Twitter  engagement  strategy.   We  connected  with  the  Butler   community  on  Twitter  to  promote   our  messages.  Through  Twitter,   we  connected  with  147  people  and   made  20,108  impressions.  We   engaged  followers  by  implementing   giveaways,  asking  followers  to   retweet  campaign  messages  or   reply  to  campaign-­related  questions   for  a  chance  to  win  a  Starbucks  gift   card,  resulting  in   interactions  with  10 6 Tactic  5:  Introduce  Butler’s  Greek  community  to  Popmoney.  We  sent  an  email  to  1,500  Greek   mailboxes  of  on-­campus  residents.   Tactic  6:  Pitch  Butler’s  most  prevalent  source  for  campus  news.  During  the  month  of  February,   Butler  Blue  pitched  the  campus  newspaper  to  cover  campaign  events  and  messages.  On   February  26,  The  Butler  Collegian  printed  a  photo  from  our  “Get  in  $hape!”  event,  and  on  March   5,  the  newspaper  printed  a  story  summarizing  our  campaign  and  its  messages.  The  Butler   Collegian’s  circulation  is  1,500  (Appendices  21,  24-­25).   Tactic  3:   materials.  Throughout  the  month  of  February,  Butler  Blue  representatives  set  up  a  booth  in  the   student  union  and  at  Butler’s  Health  and  Recreation  Complex.  For  several  hours,  we  engaged   students  face-­to-­face  by  introducing  them  to  Popmoney  and  explained  how  using  Popmoney   can  simplify  their  spring  break  expense-­sharing.  We  handed  out  100  informational  resources   (Appendices  28-­29). Tactic  4:  Distribute  resources  to  a  directly  targeted  audience  through  campus  mail.  Research   showed  that  underclassmen  looked  at  mailbox  inserts,  so  we  distributed  1,496  informational   percent  of  followers.  We  designed  a  “spring  break”  themed  graphic  that  we   updated  with  a  “Tip  of  the  Day”  on  ways  to  use  Popmoney  on  spring  break  and   posted  to  Twitter  two  or  three  times  per  week  (Appendices  26-­27).
  • 9. 7 Tactic  2:  Identify  and  pitch  blogs  followed  predominantly  by  Butler  students.  During  the  month   of  February,  Butler  Blue  pitched  a  Butler  contributor  to  the  informative  and  inspiring  U  lala   blog,  which  receives  approximately  70,000  page  views  per  month.  On  February  21,  Popmoney   was  mentioned  in  a  post  titled,  “Spring  Break  Quick  Tips,”  as  an  app  to  download  prior  to   spring  break.  Additionally,  in  mid-­February,  we  pitched  a  student  who  blogs  on  behalf  of  Butler   University  that  resulted  in  a  March  6  blog  post  dedicated  to  Popmoney  and  its  usefulness  for   spring  break.  Accessible  through  Butler’s  website,  the  blog  has  potential  to  reach  60,173  unique   visitors  (Appendices  20,  22-­23). Objective  1:  ACHIEVED!   We  achieved  our  objective  by  creating  awareness  of  Popmoney  person-­to-­person  payment   service  among  Butler  University  students,  reporting  an  increased  awareness  and  interest. Event  attendees  were  surveyed  at  the  beginning  and  after  the  workout  event,  and  results   showed  that  after  the  event:   Tactic  3:      We  created  an  infographic   person-­to-­person  payment  situations.  We  utilized  relevant  Facebook  groups  as  a  tool  to   circulate  campaign  messages  by  posting  the  infographic  in  the  Butler  University  Class  of   2014,  2015,  2016,  and  2017  pages,  reaching  the  Facebook  timelines  of  4,321  undergraduate   students.  Additionally,  we  posted  to  Butler’s  Student  Government  Association  page,  reaching   the  timelines  of  1,190  students  (Appendix  29). -­Awareness  of  Popmoney  service  increased  by  77%  among  event  attendees -­The  likelihood  of  attendees  to  research  Popmoney  further  increased  by  33% -­60%  of  attendees  were  somewhat  likely  to  download  Popmoney The  Don’t  $weat  Spring  Break  campaign  circulated  1,566   36%  of  students. The  Don’t  $weat  Spring  Break  campaign  reached  57%   email  communication. All  Don’t  $weat  Spring  Break  efforts  resulted  in  a  media  hit  from  the  campus  newspaper,  “The   Butler  Collegian,”  which  resulted  in  1,500  more  impressions  on  campus. ( )
  • 10. 8 Strategy  1:  Reach  parents  of  Butler  students  through  online  communication. Rationale:  The  Internet  is  the  primary  tool  used  by  college  students  to  gather  information  and   communicate,  so  their  parents  are  increasingly  adopting  the  trend. Strategy  2:  Engage  a  business  audience  that  participates  in  person-­to-­person  payment  with   Butler  students  through  one-­on-­one  communication. Rationale:  Research  shows  that  many  students  face  challenges  with  payments  to  their   landlords  at  least  once  during  their  yearly  lease.  When  asked,  some  local  landlords  also   expressed  interest  in  an  alternative  way  to  collect  money  from  renters. Tactic  1:  Develop  resources  to  introduce  Popmoney  to  parents  of  target  audience.  Although   the  main  theme  of  the  campaign  is  spring  break,  we  wanted  parents  to  know  that  spring  break   is  one  of  many  shared  costs  that  Popmoney  can  be  used  for,  so  we  created  a  number  of  “ways   to  use  Popmoney  with  your  student”  (Appendix  30). Tactic  2:  Execute  a  social  media  strategy  targeted  at  parents.  We  created  an  infographic   explaining  ways  for  parents  of  students  to  use  Popmoney,  and  posted  it  to  “The  Butler   University  Parent  Page”  on  Facebook,  circulating  it  to  the  timelines  of  778  Butler  parents. Tactic  3:  Utilize  Butler  parent  listserv  as  a  distribution  source.  Through  the  College  of   Communication  posting,  Butler  Blue  submitted  an  article  about  the  Bateman  project  and   Popmoney  to  Butler’s  monthly  parent  e-­newsletter,  received  by  3,000  parents. 8 The  Don’t  $weat  Spring  Break  campaign  connected  with  5,657  people  using  social  media,   making  25,619  impressions  through  Facebook  and  Twitter. The  Don’t  $weat  Spring  Break  Campaign  earned  hits  and  was  highlighted  in  two  different   blogs  that  each  had  college  student  based  audiences:  U  lala  and  Butler  Student  Perspectives   campus  blog,  accounting  for  a  combined  130,173  unique  visitors. Objective  2:   Tactic  1:   landlords.  Butler  Blue  created  an  infographic  with  messaging  explaining   how  Popmoney  could  service  landlords  and  their  tenants.  We  then  included   hyperlinks  to  already  existing  Popmoney  materials  including  the  fact  sheet,   handout,  user  guide,  and  demo  (Appendix  31).
  • 11. 9 Tactic  2:  Distribute  materials  to  landlords  with  appropriate  follow  up  messaging.  We  sent   information  via  email  to  a  conglomerate  of  landlords  who  collectively  own  the  majority  of   Butler  off-­campus  housing.  Of  the  ten,  the  top  two  landlords,  owning  a  combined  62  houses   responded  seeking  further  information. Tactic  3:  Identify  and  pitch  media  consumed  by  local  landlords.  We  pitched  and  sent  the  same   infographic  and  information  to  a  local  blogger,  who  writes  about  tips  and  tools  for  landlords  in   the  area  in  a  blog  titled,  “Landlord  Chronicles.” Strategy  3:   Rationale:  Focus  group  research  showed  that  college  students  trust  testimonials  of  their  peers   or  community  members  over  celebrities. Tactic  1:  Identify  and  pitch  “Pete  the  Planner”. expert  who  is  based  and  receives  exposure  locally.  He  has  visited  Butler  within  the  past  year   and  his  opinions  are  greatly  received  by  our  target  audience.  Butler  Blue  pitched  Pete  via   Twitter  and  on  his  website,  providing  him  with  information  on  Popmoney. Tactic  2:  Identify  and  pitch  well-­known  campus  representative.  We  pitched  Craig  Fisher,   President  of  Butler’s  Student  Government  Association,  because  he  is  a  reputable  and   messages  on  his  personal  social  media  accounts  and  invited  him  to  attend  our  events. Objective  2:  Achievements We  informed  3,778  of  Butler  parents  of  Popmoney  person-­to-­person   payment  service  through  Facebook  and  Butler’s  monthly  enewsletter,   exceeding  our  goal  by  33%.( ) We  reached  10  landlords  with  Butler  University  tenants,  resulting   in  further  interest  of  landlords  owning  62  off-­campus  houses  near   Butler.  The  top  landlord,  with  approximately  225  Butler  tenants  said   that  he’s  looking  for  a  new  way  to  handle  tenant  payments,  similar  to   Popmoney. ( )
  • 12. 10 Budget:   costs. Conclusion With  our  campaign  ending  only  a  week  before  spring  break,  students  had  their  bags  packed,   itineraries  made,  and  thanks  to  Popmoney,  a  way  to  send  and  receive  money  with  friends  and   family  while  on  their  trips.     Through  “Don’t  $weat  Spring  Break,”  we  effectively  achieved  our  objectives  and   circumstances,  especially  paying  for  spring  break  expenses.  Our  secondary  and  primary   research  revealed  information  that  helped  propel  our  campaign  forward  and  to  create   integrated  messaging.  We  worked  to  create  awareness  through  developing  resources,   encouraging  engagement  through  face-­to-­face  interaction,  and  social  media  communication.   All  of  our  tactics  built  up  throughout  the  month  of  February  and  led  to  an  event  engaging   individuals  from  our  target  audience  who  were  seeking  further  information.  We  also   determined  areas  that  can  be  expanded  upon  in  future  campaigns,  such  as  the  landlords   10 Lessons  Learned:   The  local  blogger  we  reached  out  to  was  nonresponsive  to  our  pitch.  As  blogs  continue  to   grow  in  relevance,  Popmoney  can  use  widely  followed  bloggers  to  build  its  reputation.   However,  some  sort  of  incentive  or  paid  placement  to  convince  the  bloggers  to  try   Popmoney  will  likely  be  necessary. unresponsive  to  several  communication  attempts.  Financial-­advice  experts  would  be  great   spokespeople  to  promote  Popmoney,  but  again,  would  need  some  sort  of  incentive  to  test   and  then  talk  about  Popmoney. company  without  much  familiarity  with  its  services.  He  was  open  to  trying  the  service  but  had   no  friends  or  relatives  that  used  it.  He  saw  no  real  opportunity  to  try  out  the  service  without   making  extra  effort. As  an  end  result  of  our  campaign,  Butler  students  and  the  people  who  frequently   exchange  money  with  them  no  longer  have  to  $weat  person-­to-­person  payments.   Whether  it  is  a  cost  associated  with  a  special  occasion  such  as  spring  break  or  a   routine  payment,  our  audience  is  educated  on  Popmoney  services,  knowing  it  as   the  quickest,  most  convenient  option  in  all  social  payment  situations.
  • 13. Appendix 11 Secondary  Research  Sources: Carvain,  D.,  &  Zhang,  J.  (2013).  "The  Rise  of  Mobile  Banking."  Crisis  (15591573)   120,  no.  1:  39.).  Jan.  2014. Duggan,  M.  &  Rainie,  L.  (2012).  “Additional  Demographic  Analysis.”  PewResearch   Internet  Project.  Jan.  2014. Eddy,  N.  (2013).  "Mobile  Apps  Affecting  Living,  Banking,  Shopping   Routines."Eweek  8.  Academic  Search  Premier.  Jan.  2014. Goudreau,  J.  (2011).  “Nearly  60%  Of  Parents  Provide  Financial  Support  To  Adult   Children”.  Forbes.  Jan.  2014. Horovitz,  B.  2002.  “Marketers  Revel  with  Spring  Breakers.”  USA  Today.  Academic   Search  Premier.  Jan.  2014. Maisto,  M.  (2013).  "Global  Smartphone  Market  Posts  Record  Q3,  Apple   Underperforms."  Eweek  6.  Academic  Search  Premier.  Jan.  2014. Smartphones,  Tablets  Are  Still  Growth  Engines.  (2013).  TWICE:  This  Week  in   Consumer  Electronics,  28(20),  18-­22.  Jan.  2014. cost  perspective  of  the  consumer  adoption  of  the  mobile  banking  system."   Behaviour  &  Information  Technology  29,  no.  5:  497-­511.  Jan.  2014. Financial  Brand.  Jan.  2014.  
  • 20. 18 Appendix Event  Surveys: Pre-­Event  Survey: 1.   Have  you  heard  of  Popmoney?  Please  Circle: YES     or      NO   If  you  answered  YES,  how  did  you  hear  about  it?  ___________________   If  you  answered  YES,  do  you  use  it?   YES     or     NO 2.   Do  you  use  some  form  of  person-­to-­person  payment  transfer  service  (i.e.  Chase   QuickPay)? YES   or   NO 3.   Would  you  be  interested  in  a  mobile  person-­to-­person  payment  service  that  allows   you  to  exchange  money  with  friends  and  family  who  use  different  banks  than  you? Yes   or     NO 4.   On  a  scale  of  1  to  5  (1  being  least  likely,  5  being  most  likely)  how  likely  are  you  to   research  Popmoney  person-­to-­person  payment  service? 1   2   3   4   5 Post-­Event  Survey:   1.   Please  rate  your  experience  with  tonight’s  event  on  a  scale  of  1  to  5   (1  being  horrible,  5  being  excellent) 1   2   3   4   5 2.   After  tonight’s  presentation,  please  rate  how  useful  Popmoney  would  be  to  you   (1  being  not  useful,  5  being  very  useful) 1   2   3   4   5 3.   Are  you  interested  in  learning  more  about  Popmoney? YES   NO   MAYBE 4.   On  a  scale  of  1  to  5  (1  being  least  likely,  5  being  most  likely)  how   likely  are  you  to  download  Popmoney  after  participating  in  tonight’s  event? 1   2   3   4   5
  • 21. 19 Appendix General  Media  Pitch Hello  ____________, If  you  are  starting  to  prepare  pre-­‐spring  break  stories,  I  have  a  great  idea  for  you  to   incorporate.  Butler  University  students  are  taking  an  extra  step  to  prepare  for  their   trips  this  year. While  most  spring  breakers  are  busy  hitting  the  gym  and  eating  clean,  Butler’s  Bateman   Competition  class  is  using  the  month  of  February  to  educate  students  through  a  public   relations  campaign  featuring  the  Popmoney®  personal  payment  service*.   The  campaign,  “Don’t  $weat  SB!”  exists  to  inform  the  Butler  community  how   Popmoney  can  simplify  splitting  the  cost  of  spring  break  expenses  with  friends  and   family.  This  is  a  timely  subject  for  readers  because  spring  break  is  right  around  the   corner! We  are  also  posting  spring  break  tips  on  our  Twitter,  @DontSweat_BU,  to  supplement   from  7:30  to  8:30  p.m.  If  you  or  someone  on  your  team  would  like  to  attend,  we’d  love   to  have  you. preparing  within  the  next  month.  I’m  happy  to  supply  you  with  more  information   about  Bateman,  Popmoney,  and  the  Don’t  Sweat  SB  Campaign  upon  your  request.   Thank  you,  and  I  look  forward  to  hearing  from  you. *Terms  and  conditions  apply.  Popmoney®  personal  payment  services  offered  at  www.popmoney.com  are   Corporation  of  New  York,  which  is  licensed  and  regulated  as  a  Money  Transmitter  by  the  New  York  State   Department  of  Financial  Services,  each  a  wholly  owned  subsidiary  of  Fiserv,  Inc.  
  • 22. Appendix 20 Blog  Pitch: Hi  _____________! I  follow  the  blogs  you  post  on  U  la  la,  and  I  have  a  great  blog  idea  for  you  that  would   highlight  a  product  that  would  be  very  useful  to  Butler  students.  At  the  same  time,  you   could  also  help  out  the  Bateman  Competition  class.  Bateman  is  a  national  competition   entered  by  Upper-­‐class  CCOM  students  every  year.  Long  story  short,  we  plan,  activate,   and  then  evaluate  a  public  relations  campaign  that  we  then  submit  to  the  Public  Rela-­‐ tions  Society  of  America  (PRSA)  for  judging.  A  mention  of  our  client  in  your  blog  would   not  only  be  useful  to  your  audience,  but  to  Butler’s  Bateman  team  as  well. This  year’s  Bateman  client  is  Popmoney,  a  person-­‐to-­‐person  money  transfer  service,   www.popmoney.com,  and  our  campaign  messaging  is  centered  around  ways  to  use  the   service  on  spring  break.  There  are  several  blogs  that  have  previously  focused  on  cliché   ways  to  prepare  for  spring  break,  such  as  eating  healthy,  working  out,  and  budgeting.   However,  I  think  you  could  take  it  a  step  further  by  writing  a  fun  blog  about  unique  ways   to  prepare  for  spring  break  such  as… Set  a  wild  goal Look  up  deals  in  the  city  you’re  going  to Do  homework  and  studying  before  you  leave Don’t  stress  about  dieting  and  working  out  too  much.  6  weeks  won’t  get  you  a  6   pack. Learn  some  cool  drink  recipes Purchase  a  fun  movie  to  take  along  in  case  it  rains  one  day Download  “Popmoney”  smartphone  app  to  make  splitting  shared  expenses   such  as  hotel,  gas,  and  food  costs  easier   Please  see  the  following  fact  sheet  and  handout  for  more  information  on  Popmoney   person-­‐to-­‐person  money  transfer  service.   Please  let  me  know  if  this  is  something  you’d  be  interested  in  and  if  I  can  provide  you   with  any  further  information. Thanks! Hilary  Welter *Terms and conditions apply. Popmoney® personal payment services offered at www.popmoney.com are provided - ration of New York, which is licensed and regulated as a Money Transmitter by the New York State Department reserved. Popmoney is a registered trademark of Fiserv, Inc. Other products referenced in this material may be trademarks or registered trademarks of their respective companies.
  • 23. 21 Appendix Collegian  Pitch: Hi  Colin! Hope  you’re  having  a  good  week  so  far. If  the  Collegian  is  planning  to  print  a  pre-­‐spring  break  article,  I  have  a  great  idea  for  you   their  spring  break  trips  this  year. just  as  important.  Along  with  spring  break  comes  the  stress  of  much  cost  splitting  –  ho-­‐ tel  cost,  gas,  grocery  bill,  taxi  fares,  group  entertainment,  etc.  Butler  Bateman  Blue  team   is  using  the  month  of  February  to  educate  students  on  how  to  simplify  splitting  expens-­‐ es  through  a  public  relations  campaign  titled  “Don’t  $weat  SB.” Popmoney  person-­‐to-­‐person  money  transfer  service  is  a  user-­‐friendly  system  that   allows  users  of  any  bank  to  transfer  funds  to  one  another  electronically.  Not  only  is  this   service  essential  to  students  traveling  for  spring  break,  it’s  helpful  in  daily  types  of  pay-­‐ ments  including  rent,  shared  living  expenses,  gifts,  and  household  services. Butler  Bateman  Blue  posts  spring  break  tips  on  our  Twitter,  @DontSweat_BU.  We’re   to  attend,  we’d  love  to  have  you. next  month.  Please  see  the  links  post  here  for  further  information  on  the  service:  http:// www.prssa.org/scholarships_competitions/bateman/2014/index.html?spMailin-­‐ -­‐ I’m  happy  to  supply  you  with  more  information  about  Bateman,  Popmoney,  and  the   Don’t  $weat  SB  campaign  upon  your  request.   Thanks  for  your  time.  I  look  forward  to  hearing  from  you! *Terms  and  conditions  apply.  Popmoney® personal payment services offered at www.popmoney.com are provided by or through -­‐ Pay  Corporation  of  New  York,  which  is  licensed  and  regulated  as  a  Money  Transmitter  by  the  New  York  State  De-­‐ rights  reserved.  Popmoney  is  a  registered  trademark  of  Fiserv,  Inc.  Other  products  referenced  in  this  material  may  be   trademarks  or  registered  trademarks  of  their  respective  companies.