CV-Herry_Susanto_201512

Resume – Herry Susanto
Personal Information
Name : Herry Susanto
Date of Birth : May 4th, 1983
Nationality : Indonesian
Marital Status : Married
Religion : Buddha
Language : Indonesia, English
Address : Batu Ceper Indah, Gang Berlian V, blok e no 14, Tangerang Banten 15122
Phone Number : (+62) 87880151088
E-mail : herry_macca@yahoo.com
LinkedIn : https://www.linkedin.com/in/herrys
Summary of
Profile
 Experienced and Certified Both Microsoft Dynamics CRM and Microsoft SharePoint.
 Having 9 years experiences in IT Consulting Company local and worldwide Microsoft
Partner (Jatis and Tectura).
 Experience in Customer Service, Call Center SDLC on one of biggest property/Real
Estate Company in Indonesia (PT Paramount Enterprise/Paramount Land).
 Experienced on holding various position in projects (Project Manager, Team Lead,
Technical Lead, Functional Lead, QC, and Support Lead.
 Experience in all stages of SDLC (system Development Life Cycle), start from User
requirement, Functional Design, Detail Design, Development, Unit Testing, User
Acceptance Test, Roll Out Production, Post Production, Support and Maintenance.
 Proven Track records in successful large national and international projects starting from
BCA, PT XL Axiata, Coca-Cola Amatil Indonesia (CCAI), Bridgestone Singapore, PT
Axis, Amerta Indah Otsuka (AIO), Guinness Indonesia, Prodia, British Petrolium, and
many more.
 Experience handling .net project, SharePoint Project, CRM Project, also Oracle Project.
 Fast learner, working well under pressure, and is able to rapidly adapt in new
environment and groups, and also like to learn new things.
 Graduated from Bina Nusantara University with major Computer Science and Statistics
with GPA 3.4.

Summary of
Technology Area Microsoft Application Microsoft Project, .Net Framework, Microsoft SharePoint
2010, Microsoft SharePoint 2013, Microsoft Dynamics
CRM 4.0, Microsoft Dynamics CRM 2011, Microsoft
Dynamics CRM 2013, Microsoft Team Foundation Server
(TFS)
Operating System Windows, Sun Solaris
Programming C# Language , Java, PL/SQL, CAML, AJAX, Spring
Framework, Ibatis
Database Microsoft SQL Server 2008, Microsoft SQL Server 2012,
Oracle
Design MS Visio, Star UML
Education
Bachelor Degree of Computer Science and Statistics
Bina Nusantara University
Taking 2 major (Computer Science and Statistics)
graduated with 3.4 G.P.A. out of 4.0
2001- 2006
Certification
 MCP 536
TS: Microsoft .NET Framework - Application Development Foundation
 MCTS 528
TS: Microsoft® .NET Framework 2.0 - Web-based Client Development
 MCPD 547PRO: Designing and Developing Web-based Applications by Using the Microsoft®
.NET Framework
 MCP 070-667
MOSS 2010, Configuring SharePoint 2010
 MCP 070-573
TS MOSS 2010, Application Development SharePoint 2010
 MCP 070-576
PRO Designing and Developing MOSS 2010 Apps

Working History
 Jatis Solution and Jatis Ecom Sept 2006 - June
2010
 Tectura Indonesia (www.tectura.com) July 2010 – Nov
2014
 PT Paramount Enterprise (www.paramount-land.com) Nov 2014 – Now
Accomplishments of Projects
Company : PT Paramount Enterprise
Role : Tester
Client : Marketing/SAD/Finance Division PT Paramount Land
Technology : Venus Apps, SQL Server 2012, VS 2013, SVN
This Project is replacing old System property. This is end to End system handling from
Booking Entry, Sales, and Payment, AR, AP.
My Role in this project is Tester.
Oct 2015 – Now
Role : Solution Architect
Client : Customer Care Division PT Paramount Land
Technology : Call Center Apps, MySQL, SVN
This Project is for Call Center Paramount Land. Currently Paramount does not have Call
Center System. Therefore to help customer that cannot go to Paramount, using Call Center
System. With Call Center, Customer can ask for information, or status of their complaint.
My Role in this project is Solution Architect.
May 2015 – Oct 2015
Role : Solution Architect and Lead Development
Technology : CRM 2013, VS 2010, SQL Server 2012, SVN
This Project is an enhancement of previous project. Adding more information for Customer
Service Department, includes Billing Collection, IPKL, WTP, deposit In/Out so the front
Desk can answer customer faster.
My Role in this project is Solution Architect and also doing customization to fit the
requirement
Feb 2014 – Apr 2015

Role : Solution Architect and Lead Development
Technology : CRM 2013, VS 2010, SQL Server 2012, SVN
This Project is made to help Customer Care (CCU) division handling Cases (Complain,
Inquiry, Permit Work) for all Customer that buy house/apartment/Ruko in Paramount.
Using Microsoft Dynamics CRM 2013, handling Case assignment, SLA, Notification so all
department know what to do and remove Paperwork (paperless).
My Role in this project is Solution Architect and also doing customization to fit the
requirement
Nov 2014 – Feb 2015
Company : PT Tectura Indonesia
Role : Support Team
Client : All CRM and SharePoint Tectura’s Client
Technology : CRM 2011, SharePoint 2010, VS 2010, SQL Server 2012, TFS
Now act as Support Lead for CRM and SharePoint, I’m handling with various client and
business also working closely with Global Microsoft Support. With tight dateline and
pressure, I must make sure the client/customer happy with the support.
Jan 2014 – Now
Project : Dynamics CRM Sales Marketing using CRM 2011
Client : PT Prodia
Role in Project : Functional Lead
Technology : CRM 2011, VS 2010, SQL Server 2012, TFS
This project is enhancement for adding new business process alongside with changing of
layout and simplify application.
My role in this project is Team Lead.
Oct 2013 – Jan 2014
Project : XLearning Portal enhancement, Eknowledge Portal using
SharePoint 2010
Client : PT XL Axiata
Role in Project : Team Lead and SME (Subject Material Expert)
Technology : SharePoint 2010, VS 2010, SQL Server 2008, TFS
This project is enhancement for adding new business process alongside with changing of
layout and simplify application.
May 2013 – Oct 2013

Project : eDoc Workflow Portal using SharePoint 2010
Client : PT Indonesia Stock Exchange (IDX)
Role in Project : Team Lead
Technology : SharePoint 2010, VS 2010, SQL Server 2008,
TFS, SharePoint Workflow
This project need to be enhancement because the business is moving. I was needed to
makes sure the enhancement working perfectly.
My role in this project is Technical Lead.
Jan 2013 – May 2013
Project : SDSS using CRM 2011
Client : PT AXIS
Role in Project : Technical Lead
Technology : SharePoint 2010, CRM 2011, VS 2010, SQL
Server 2012, TFS, AJAX
This project mainly build for AXIS to maintain all Sales. Every sales need to visit
partner/outlet. In this system, we create route Map for sales, integrated with mobile device.
Every sales will have tracking and can be seen in SharePoint using Google Map to monitor
their movement in SharePoint also store the photo of each partner, rating it using
SharePoint.
My role in this project is Technical Lead leading 6 developer.
July 2012 - Dec 2012
Project : Promotion Activities using CRM 2011
Client : PT Amerta Indah Otsuka (AIO)/Pocari
Role in Project : Project Manager
This project mainly build for AIO to promote Pocari and SoyJoy to people and Opinion
Leader, also Institution. Every Promoter need to makes sure Pocari being introduced well.
System create route Map for every promoter.
My role in this project is Project Manager. I lead 2 developer for this project.
March 2012 - June
2012

Project : eDoc Workflow Portal using SharePoint 2010
Client : PT Indonesia Stock Exchange (IDX)
TFS, Nintex Workflow, AJAX
This project mainly build for IDX for maintain their document. As feature of SharePoint for
document Management, IDX need to store their document (Memo, Nota Dinas, also Surat
Keluar, Surat Keputusan) into 1 single place and encrypted, and have security and also
approval by using workflow. By using eDoc workflow, their document only can be ready by
people that in the workflow. This SharePoint also have feature of advance search to search
pdf document (OCR pdf document).
My role in this project is Project Manager.
Jan 2012 - Feb 2012
Project : Sales Marketing using CRM 2011
Client : PT ISS Indonesia (one of biggest parking vendor
in Indonesia)
This project mainly build for ISS to maintain all their client and potential client. By using
standard feature in CRM 2011, they can identify potential Suspect, Leads, Prospect, until
became their account.
My role in this project is Project Manager. I lead 2 developer for this project and makes sure
on time, on budget.
Nov 2011 - Jan 2012
Project : Bhineka Project
Client : Bhineka Online Store
Role in Project : Technical Lead for Web application
Technology : VS 2010, SQL Server 2008, TFS
This project mainly build for Bhineka is to make sure integration between their ERP
(Navision 2009) and their custom web is synchronies.
My role in this project is Technical Lead. I don’t spend a lot time in this project due to fact
that their ERP is still on the progress of development.
Oct 2011 - Oct 2011

Project : Customer Service Call Center using CRM 4.0
Client : Bank Central Asia (BCA)
Role in Project : Functional Lead
Technology : CRM 4.0, VS 2010, SQL Server 2008, TFS
This project mainly build for BCA Call center to record all information from customer that
calls Hallo BCA. CRM handles all customer, includes inquiry Customer data, Credit Card
Data, and create Case for solving
My role in this project is Functional Lead. I was called because the previous Functional Lead
from India failed to perform and I was chosen from Microsoft Indonesia to makes the
project success.
Apr 2011 - Sept 2011
Project : XLearning Portal using SharePoint 2010
Role in Project : Team Lead and Project Manager
TFS
This project mainly build for Customer Service in XL to to do Online Exam using
SharePoint Web. Every month, there will be Exam for them. By using Web SharePoint,
around 700 Customer Service can do online Exam and with random Question, they cannot
cheat with their friend.
My role in this project is Team Lead and also Project Manager.
March 2011 - March
2011
Project : Customer Service Call Center using CRM 4.0
Client : Bank Central Asia (BCA)
Role in Project : Tester
Technology : CRM 4.0, VS 2010, SQL Server 2008, TFS
This project mainly build for BCA Call center to record all information from customer that
calls Hallo BCA. CRM handles all customer, includes inquiry Customer data, Credit Card
Data, and create Case for solving.
This project joins with Microsoft Consulting Services (MCS) from Microsoft India
My role in this project is Tester.
Jan 2011 - Feb 2011

Project : Outlet Potential Database (OPD) using
SharePoint 2010
Client : Coca Cola Amatil Indonesia (CCAI)
Role in Project : Team Lead
Technology : SharePoint 2010, VS 2010, SQL Server 2008
This project mainly build for CCAI to maintain outlet, selling for every outlet, progress of
potential outlet, and Decision Support System (DSS) for outlet.
Nov 2010 - Jan 2011
Project : E-Knowledge Portal using SharePoint 2010
Role in Project : Team Lead and Co Project Manager
TFS
This project mainly build for Customer Service in XL to find article/document easily. Using
SharePoint feature as document Management, and Crawling and scoop, all article can have
keyword so CS can give correct info to customer of XL.
Aug 2010 - Nov 2010
Project : DIMA
Client : Guiness Indonesia
Role in Project : Developer
Technology : CRM 4.0, VS 2010, SQL Server 2008
This project mainly build for promoter/Sales of DIMA to work. Creating Journey Plan for
each promoter so they can work efficiently.
My role in this project is developer helping to finish the project.
July 2010 - Aug 2010
Company : PT Jatis Ecom (member of Jatis Solutions Group)
Project : CCP (Corporate Customer Portal)
Client : PT XL Axiata (XL)
Role in Project : PM
Technology : PHP, Drupal, MySQL
This project mainly build for corporate customer of PT XL Axiata to see and review all their
document, includes renewal contract, create new prospect.
My role in this project is Manage Technical Issue, Gathering User Requirement with User,
and Act as Project Manager.
Feb 2010 - June 2010

Project : E-Timesheet Online
Client : BP (British Petroleum)
Role in Project : Technical Lead
Technology : Visual Studio 2005 C # and Oracle Database
This project mainly create Timesheet for Local and Expatriate Employee. Also for Onshore
and Offshore Employee. Timesheet system also Calculate Cost Controller Variable Value
for Need of Salary Bonus, Overtime for various grade of employee.
As Technical Lead for 1 person, I need to ensure all development working fine, on schedule.
Dec 2009 - Feb 2010
Project : Formalities Management System
Client : ConocoPhillips
Role in Project : Developer, Technical Lead
Technology : Visual Studio 2008 C # and Oracle Database,
AJAX
This project mainly making new System for ConocoPhillips used by Procurement Division,
starting from create new application, approval Flow by supervisor, Collection document for
Formalities, count KPI, Custom Bond Document.
As Technical Lead, I'm responsible to make good result, easy development for the team, and
deliver satisfied result to customer.
Sept 2009 - Dec 2009
Project : DEASY, ARAP and CAS Support
Client : PT Excelcomindo (XL)
Role in Project : Service Manager, Developer
Spring, Ibatis
After 2 year in support , I was trusted to be a service Manager to handles all complaint from
XL regarding to the application. Manage 4 team member.
This project mainly was Support and Maintenance DEASY, ARAP and CAS System and
create monthly/Quarterly Report to XL. I’m also deal with Daily support activities.
March 2009 – Sept
2009
Project : DEASY
Client : PT Excelcomindo (XL)
Role in Project : Developer, Support, Project Manager, Service
Manager
Spring, Ibatis
My role in this project was to Develop and Support Dealer Management System in
Excelcomindo. I develop Quota for Dealer, Ratio Dealer, Report KPI, BlackJack Denom,
Piring Terbang, scheduler Agent, and Recharge System in DEASY.
Aug 2007 – March
2009

Company : PT Jatis Solutions (member of Jatis Solutions Group)
Project : JMS (Jatis Multi Finance System)
Client : WOM Finance
Role in Project : Developer, Module Owner
Spring, Ibatis
My role in this project was to develop module Credit Admin Motor and Mobil, which focus
on create new application, Survey Client, includes count Insurance Rate, submit Document
to CA Admin to become a Contract Leasing System in WOM Finance.
Sept 2006 - July 2007

CV-Herry_Susanto_201512

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