This document discusses digital transformation and FarEasTone's practices in supporting enterprise digital transformation. It covers:
1) How digital transformation is creating a "third era" and driving changes in businesses.
2) FarEasTone's approach of first exploring new markets, then learning new skills and languages, and expanding revenue sources through strengthening product development and looking at industry verticals.
3) Examples of how FarEasTone is helping the city of Tainan with smart city initiatives across areas like operations, transportation, health, tourism, and working with different city departments.
3. Gartner claims that digital transformation
will create a "third era"
3
http://www.zdnet.com/article/digital-transformation-can-save-the-cio/
4. Gartner's digital business development path
4
IT Scope Communication/ Telecom Scope
The Road to ICT World
http://www.forbes.com/sites/gartnergroup/2014/08/26/where-are-you-on-the-digital-
business-development-path/#251a08ae69b6
5. All digital service involves
Telecommunication
5
http://www.telco2research.com/articles/transformationagenda
6. Digitalization Triggers Change & Transforms
Business
6
http://4-advice.net/wp-content/uploads/DigitalTransformation-visual.png
8. Exploring new market (2012-2013)
Communication
(Telecom)
NT$102bn
IT Market
NT$350bn
Telecom operators enter to IT Service market by ICT integration needs
(Y2015)
•Communication
equipment
• Software• IT consulting
• System Integration
• Computer equip.
•IT Outsourcing
•Hardware Maintenance
Fixed Voice
Fixed Data
Mobile Voice
Mobile Data
Source : NCC website, MIC, iTHome market survey report
Network
IT
Infrastructure
Application
Customer
Value
8
9. Learning new languages (2012-2015)
Telecom IT Service
Service provide:
• Fixed-line service
• Mobile service
• FMC service
Provider:
• Type I & II telecom
operators
Service provide:
• Data center
• Enterprise portal
• Business Process
Management (BPM)
• Software/Hardware
Provider:
• SI & software service
provider, such as IBM
Newlanguage
9
10. Expanding new revenue sources (2015-)
ICT Revenue 6xxM 9xxM
4xxM
2012 2013 2014 2015excl. ETC
3xxM
ICT Projects 5xx 7xx
2xx1xx
Account managers
bring ICT Projects
AM with ICT projects
6x 1xx 1xx 1xx
3x% of all AM 6x% of all AM 7x% of all AM 8x% of all AM
4xx 5xx
2xx
5x
10
11. Strengthening Product development (2015-)
11
Sales Transformation
Product development
Service capability build
Cycle 2
Cycle 1
Cycle 3
Age of Business
2013 2014 2015 2016 2017 2018
Enterprise Incremental revenue trend
12. Address
Book
EMMA – Enterprise Mobility Messaging Assistant
Get operation report at any
time
Instant signoff notice
Private Groups Instant
communication
Market Intelligence Push
Community staff dynamic
communication
Mobility Customer Service
Enterprise resource control
Services Monitor
InnovationEnterpriseApplications
Public IM
Workflow Signoff
System
BI-Business
Intelligence
eForm (Business Form)
CRM-Customer Relationship
Management
Robot - Knowledge
Bank
EnterpriseApplicationExpansion
API
12
14. Looking into industry vertical (2015-)
IoT Fields
Mobility
Security
Cloud Smart
Transportation
Smart
Medical
Smart
Manufacture
Smart
ChainStore
BigData
ICT Solution Definition
1.FET is the solution integrator
2.Partial components are
developed by FET, and will be
our ICT important assets
3.FET AM team could direct
sell solution to customers
4.Could direct or indirect
synergy with FET telecom
revenue
Finance
14
15. Smart City development issues Tainan
Smart City Operations Management：Construction of smart city core
architecture and operations management platform, the establishment of
urban operations control, event management and control processes and
mechanisms to provide early warning analysis and response decisions
Water disaster prevention：Tainan vulnerable to water damage pain,
hydrological immediate needs of disaster prevention information, reduce
disaster losses, protect life and property safety of residents
Smart transportation：Tainan narrow road, sightseeing rapid population
growth, traffic congestion, increased parking demand
Smart Education：Partial rural primary and secondary schools to enhance
the quality of education and pluralistic knowledge sharing; to encourage
teachers and students to create their own teaching materials, teaching
mode through action to flip the classroom
Smart Health：In response to the health needs of an aging society, to assist
senior citizens do independent health management, construction of Tainan
City to become happy
Smart Tourism： Combined Tainan in the ground characteristics and image
of the city with innovative customer experience, and promote sustainable
development of tourism。
Marketing
And Advocacy
Knowledge
Workforce
Innovation
Broadband
Connectivity
Digital
Inclusion
台南市
文化首都
智慧城市
FET 4G合作案
15
16. Smart Tainan City and industry
to work together
研考会
Smart City Operations / Cloud Architecture/ Open Government Services APP / Open
Data Services / IoT Services Architecture Integration
卫生局
Community health management/ Health Care System
Citizen Card integrated health information service/ public independent health
management platform
交通局
Intelligent Transportation Center System/ 4G Vehicle management and real time imaging
platform detects RFID traffic control management platform No. 4G/4G smart stop sign
观旅局
经发局
O2O platform / story platform
Official community portal stores share the profit system adv./ 4G media platform
教育局
Smart campus APP/ mobile education platform/ 4G Aids action plan to promote
pluralistic learning materials own incentives/ 4G dual network
水利局
4G real-time remote monitoring system
4G backup/Disaster prevention systems integration services
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