THE FILE IS MADE ON THE TOPIC EMPLOYEE SATISFACTION.

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A SUMMER INTERNSHIP PROJECT REPORT
ON
EMPLOYEE SATISFACTION
SUBMITTED TO
UNIVERSITY OF BUSINESS SCHOOL
In Partial Fulfillment of Requirement of the degree of
Master of Business Administration {MBA}
UNIVERSITY SCHOOL OF FINACIAL STUDIES
GURU NANAK DEV UNIVERSITY
AMRITSAR

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ACKNOWLEDGEMENT
It gives me immense pleasure to be associated with this training. The training was a joyous
learning process. The presentation of this report in the way required has been made possible by
the contribution of various people. I would especially like to thank the PURCHASE
DEPARTMENT TEAM for making me learn the various measures and etiquettes that are very
much required during the job period.
I would like to express our special thanks of gratitude to our teachers who gave me the golden
opportunity to work along with KHANNA PAPER MILLS LTD. That has made me learn a lot
of new technologies. I am very thankful for the advice and the assistance and constant support
throughout the preparation of this report. I cannot repay them for what they did for me. I am
glad they helped me in doing this.
A Special Thanks to Mr. Baibaswat Dash and Mr. Gagandeep Sandhu who helped me in the
completion of the Industrial Training Report.
I would also like to thank my parents and friends who helped me during this training.
Harbaksh Singh

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STUDENTS DECLARATION
This is to certify that the project titled “EMPLOYEE SATISFACTION” completed during the
Session 2022-2024 of MBA (Marketing Management) is a Bonafide piece of research work and
all the sources used to complete this project are duly acknowledged. In case the project report
or any part of it is found to be copied or quoted without reference, I shall be solely held
accountable for the repercussions arising there from.
Harbaksh Singh
MBA (Marketing Management)
Roll no. 27042206918

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CONTENTS
Sr. No. Particulars Page no.
1. ACKNOWLEDGEMENT 1
2. UNIVERSITY CERTIFICATE 2
3. COMPANY CERTIFICATE 3
4. STUDENT’S DECLARATION 4
5. EXECUTIVE SUMMARY 5
6. OBJECTIVES OF THE STUDY 6
7. ORGANIZATION PROFILE 7-13
8. ROLE IN THE ORGANIZATION PERFORMED 15-20
9. CHALLENGES FACED DURING INTERNSHIP 21,22
10. CONCLUSION 23
11. BIBLOGRAPHY 24

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EMPLOYEE SATISFACTION
Job satisfaction refers to a person’s feeling of satisfaction on the job, which acts as a motivation
to work. It is not the self-satisfaction, happiness or self-contentment but the satisfaction on the
job. Job satisfaction relates to the total relationship between an individual and the employer for
which he is paid. Satisfaction means the simple feeling of attainment of any goal or objective.
Job dissatisfaction brings an absence of motivation at work. Job satisfaction is defined as the,
“pleasurable emotional state resulting from the appraisal of one’s job as achieving or
facilitating the achievement of one’s job values.” In contrast job dissatisfaction is defined as
“the unpleasurable emotional state resulting from the appraisal of one’s job as frustrating or
blocking the attainment of one’s job values or as entailing disvalues.” However, both
satisfaction and dissatisfaction were seen as, “a function of the perceived relationship between
what one perceives it as offering or entailing.”
Hoppock offered one of the earliest definitions of job satisfaction when he described the
construct as being any number of psychological, physiological, and environmental
circumstances which leads a person to express satisfaction with their job. Smith et al. (1969)
defined job satisfaction as the feeling an individual has about his or her job. Locke (1969)
suggested that job satisfaction was a positive or pleasurable reaction resulting from the
appraisal of one’s job, job achievement, or job experiences.
Job satisfaction is a frequently studied subject in work and organizational literature. This is
mainly due to the fact that many experts believe that job satisfaction trends can affect labour
market behaviour and influence work productivity, work effort, employee absenteeism and
staff turnover. Moreover, job satisfaction is considered a strong predictor of overall individual
well-being, as well as a good predictor of intentions or decisions of employees to leave a job.
Job satisfaction is also important in everyday life. Organizations have significant effects on the
people who work for them and some of those effects are reflected in how people feel about
their work. This makes job satisfaction an issue of substantial importance for both employers
and employees.
Employee satisfaction is a factor in motivation, retention and goal achievement in the place of
work and commitment is a factor that include no excess work load, treating employee with
respect, provide recognition & rewards, fringe benefits and positive management. The purpose
of this topic is to study the employee satisfaction and organizational commitment and to
examine the satisfaction level of staff and its impact on Commitment. This is descriptive and
empirical in nature and purposive sampling technique is used. The study is based on primary
data, which has been collected through structural questionnaire, filled by member stake 50

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respondents of has been selected on random sampling basis percentage method is used for data
analysis. According to findings of this data the employee satisfaction effects commitment of
management and staff. Factors affecting employee satisfaction and commitment are rewards,
stress, leave, benefits and compensation given to the staff by the management which are
important to improve the motivation level and employee satisfaction.
Employee satisfaction is a term that is used to describe if employees are happy and fulfilling
their desires and needs at work. The crucial factor with employee satisfaction is that satisfied
employees must do the job and make the contributions that the employer needs.
Employee satisfaction is a wider term that is used by the Human Capital industry to describe
how satisfied or content employees are with elements like their jobs, their employee
experience, and the organizations they work for. Employee satisfaction is one key metric that
can help determine the overall pulse of an organization, which is why many organizations
employ regular surveys to measure employee satisfaction and track satisfaction trends over
time. A high satisfaction level shows that employees are happy with how their employer treats
them
Often, the term employee satisfaction is used interchangeably with employee engagement;
however, while engagement is one-factor influencing overall satisfaction (and it may be said
the reverse is also somewhat true), the two are not the same.
Satisfaction, which is important for retention, is not necessarily a predictor of performance,
while engagement—which indicates an employee’s passion for their work, among other
things—is directly tied to output. Ideally, satisfaction occurs as a result of both factors like
compensation and benefits as well as less-tangible elements like engagement, recognition, and
strong leadership.
How do you achieve employee satisfaction?
1. Be Realistic with Your Expectations-
At the root of a lot of stress, anxiety, and frustration that many employees feel are unrealistic
expectations from the organization. As a leader, it’s your responsibility to make sure employees
are not feeling pressurized /stressed out work or overwhelmed, they likely won’t have the
courage to raise that as an issue. This might be hard for you to do depending on what the
organization’s goals are, but more than anything you should be having an open mindset and
honest discussions with your team to see if expectations are too high.

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2. Recognize Good Work-
Recognizing your employees is one of the easiest and cheapest ways to increase job
satisfaction. The only thing it requires of you is to be more mindful of what’s going on around
you. Increasing your emotional intelligence will help you become more mindful and
appreciative of what your team is doing.
3. Focus On the Long Term
Short-term thinking or looking forward to “quick wins” are not only bad for business but can
be incredibly frustrating for employees. In order for employees to get motivated, they need to
see the similar long-term vision that the senior leadership team has. This plays into not only
having a mission and core values that you adhere to because the mission is long term and can
get employees excited.
4. Communicate More-
Remember, there’s no such thing as excessive communication. Also, the lack of
communication is the source of a lot of frustration in the workplace. Knowledge is power, so
there’s no reason why you shouldn’t want to empower your employees with as much as
available. Work on creating a culture of open and honest communication within your team.
That feeling of safety and comforts of saying whatever you want to anyone on your team is a
key component of a successful team.
5. Care About Employee Well-being-
Showing employees that you genuinely care for their well-being is one of the most effective
ways to increase job satisfaction.
6. Offer Opportunities for Learning-
Personal growth is arguably the most important factor in employee engagement. When
employees stop learning, they plateau and get bored, eventually looking elsewhere for
stimulation. You can stop this by applying programs for continuous learning. Employees will
love you for it.
7. Give Frequent Feedback

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Employees want feedback vigorously and aren’t as sensitive as you might think. There is no
need to be rude with your feedback, but if you are straightforward and honest, employees will
respect that. Make time for regular feedback by scheduling one-on-ones once a month with
every individual of your team, and create more of those informal opportunities for
conversation.
8. Don’t Focus Too Much on Perks-
Perks are nice-to-have, but there is no need to put too much emphasis on perks. There is one
caveat though. They say that the one perk that does make a difference is flexible time.
Employees just love the fact that they are trusted enough to have some flexibility in their
schedule.
9. Empower Employees
For employees to be satisfied at work, they need to feel like they’re in control. They should
feel like they have the autonomy they need to do amazing work that they can be proud of.

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INTRODUCTION TO THE FIRM
Khanna Paper Mill is basically concerned with the development of recycled, eco-responsible
and innovative papers that offer clients unmatched level of quality and performance. For the
most part, our range of paper and paper related products are manufactured with recycled
fibers.
The Company manufactures the best Quality Paper and Board by Recycling of the waste paper
as the feed stock for domestic consumption for a little over 4 decades.
Khanna Paper Mill is in Amritsar, India based business,
which manufactures and supplies writing and printing
papers, newsprint papers, and paperboards. It is one of the
top 10 paper manufacturers in India and is the largest
single location plant in the country using recyclable paper
waste. It is the first paper mill in India to produce writing
and printing paper from 100 percent de inked pulp.
The company was started in 1965 by founder chairman Brij Mohan Khanna. It was
incorporated in 1985 and has its arm in United States. It is an ISO 9001:2000 certified
company, manufacturing quality paper and board by recycling of waste paper as the feedstock
for domestic consumption for a little over 4 decades.
It produces around 330000 MT of board and writing and printing paper. Khanna Paper Mill
distribution network of 100+ dealers have a reach not only over the length and breadth of India

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but across the globe with a focus on demand market and exporting their products to SAARC
countries, Africa and the middle east.
PROUD TO BE GREEN!!
With global warming on the increase and species and their
habitats on the decrease, chances of ecosystems to adapt
naturally are diminishing day by day. In this current
scenario owing to the growing Consumer demands, the
pulp and paper industry is now offering more and more
environmentally friendly paper options. The eco-friendly
and quality certified paper production industry has
tremendously increased in the last two decades.

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At Khanna Paper, ‘Go Green’ philosophy is deeply integrated into our business model. We
constantly strive towards making environmentally responsible choices. We use waste paper
as the raw material to manufacture high grade paper products.
We ensure that we have:
Sustained availability of high quality of raw materials and bulk import of waste paper support
the availability of raw materials.
∙ Adequate modernization of the manufacturing assets.
∙ Infrastructure well equipped with the state-of-the-art technologies.
∙ Well defined processes for conducting regular quality checks.
At Khanna we only manufacture eco-friendly products which are comparable to the
international standards in the paper production industry. Every Khanna employee is aware
how important it is to save our planet from the effect of global warming and deforestation and
build a clean, green ecofriendly environment for us to lead a long healthy life.
In Pursuit of these concerns Khanna Paper ensures:
Environmental Protection and Waste Minimization is the responsibility of every employee
and for people working for and on behalf of the company this aspect will be an integral part
of their working life The organization meets its responsibilities by conforming to all applicable
Environmental Legislation and regulatory requirements, along with other requirements to
which the company subscribes, in relation to its environmental aspects Prime consideration is
given to the prevention of pollution and proper systems have been installed for the elimination
of waste and emissions which result from the manufacturing process followed to produce
paper.

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Resources Saved Per Ton of Paper Recycled:
∙ 17 trees
∙ 275 pounds of Sulphur
∙ 350 lbs. of limestone
∙ 9,000 lbs. of steam
∙ 60,000 gallons of water
∙ 225 kilowatt hours
∙ 3.3 cubic yards of landfill space
MISSION
∙ Profit and growth by pursuing strong business strategies and
commitment to quality. ∙ Process automation and business
fortification.
∙ Leveraging the talents for competitive success.
PRODUCTS OFFERED
∙ Paper
∙ Board
∙ Newsprint
1. PAPER
Types of paper:

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∙ Eco bride: It is uncoated wood free paper with
a very superior bulk and smoothness and is
ideal for four color printing. It is used for
making notebooks, textbooks, novels,
examination material.
∙ Optima amplitron: It is a surface sized paper
which has superior bulk and opacity. It has a
very high-grade shade stability and light
fastness property with a GSM range of 60-
140. This is used in making envelopes,
computer stationery.
∙ Garrika amplitron: Garrika super is excellent
shade stability, brightness and smoothness.
This grade has high tensile strength

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BOARD:
and can withstand high speed multi-color
printing jobs.
∙ Copier paper: It is the largest category in
uncoated commodity printing paper grade.

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Types of board:
∙ Optic grey back: It is a coated duplex board of high density made
predominantly from recycled pulp. Owing to its heavy coating it is
very glossy in nature with smoothness. Its high strength properties on
printing and packaging machines make it ideal for packaging needs.
∙ Optic white back: It is produced from recycled pulp. Its heavy weight
coating offers high bulk and superior strength weight ratio.
∙ Diamond grey back: It is superior in quality among all of them. It is
the most used product.
∙ Desire folding box: It is designed and made to a very close tolerance,
especially for cosmetics and pharmaceutical packaging requirements.
NEWSPAPER:
• Impact newsprint paper: newsprint is a cost effective and
inexpensive paper made from wood pulp and used chiefly for
printing newspaper, flyers, and other printed material intended for
mass distribution. It usually has an off-white cast and distinctive
feel. Newsprint mainly consists of ground wood.
QUALITY
At Khanna Paper Mills quality has always been a priority and standard to
deliver the best. Being a highly customer centric organization customer
satisfaction is the core pursuit of Khanna Paper Mills and to abide by its

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Khanna Paper Mills ensures all the necessary steps are taken to produce high
quality paper. Khanna Paper Mills has been certified by ISO 9001:2008,
FSC-COC-004211 and ISO 14001:2004 for producing high grade eco-
friendly products while following and maintaining the quality standards.
The Quality Management system at Khanna Paper Mills strives to achieve
the objectives with a very focused and systematic approach.
The Quality Control systems followed at Khanna Paper Mills includes:
∙ Incoming Raw Material:
Both fibrous and non-fibrous raw materials are accepted only after
inspection, testing and clearance. Standard specifications have been
fixed for each and every item used in the process. It is important and
mandatory for the quality parameters to match the laid down
specifications of the raw material without which the raw material is
not allowed to use in the process for papermaking.
∙ Process Control Division:
The process control division deals with in-process monitoring of
quality round the clock. All the required samples are collected at
regular intervals and analysis of the samples is done in the laboratory.
All the results are communicated to concerned departments for
immediate action in case of any abnormality. The variations in the
process are indicated in the reports for the convenience of process
control and improvements.
∙ Final Product Control:
Samples are drawn from all the parent rolls produced on the machine.
Analysis of the samples is done in the laboratory for the required
parameters. After studying the reports, the rolls meeting the
specifications are cleared for finishing. Samples are collected at
regular intervals from the finishing house to check if there is any
product passing with finishing defects.
∙ Research and Development:
The R & D division is continuously carrying out in-house research to
improve the process as well as the product for a better-quality
meeting the expectations of the customer. The R & D division also

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carries out experiments for using new chemicals and raw materials as
an action towards new vendor development and cost reduction.
∙ Market Research:
In coordination with the marketing department and production
department, technical experts visit the market at regular intervals to
study and get feedback. The feedback information is studied and
steps are taken wherever needed for improving the product as per the
requirement. Market research for new products is carried out for
introduction of new products.
PAPER MACHINE AND THEIR PRODUCTS
There are four machines named as:
• KPM1
• KPM2
• KPM3
• KPM4
For BOARD we have two machines:
∙ KPM1: it makes
1. OPTIC GREY BACK with GSM range 200 to 300
2. OPTIC WHITE BACK with GSM range 230 to 450
3. DIAMOND GREY BACK with GSM range 200 to
450
4. DEZIRE FOLDING BOX with GSM range 200 to
350
Its daily production is 250MT
∙ KPM2: it makes
1. OPTIC GREY BACK with GSM range 300 to 450
2. DIAMOND GREY BACK with GSM range 300 to
450
Its daily production is 150MT.
For PAPER we have
∙ KPM4:

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1. ECO BRITE with GSM range 220 to 280
2. OPTIMA MAPLITHO with GSM range 220to 260
3. GRAFIKA MAPLITHO with GSM range 220 to 230
4. COPIER PAPER with GSM range 280 to 350
Its daily production is 400MT.
For NEWSPRINT we have
∙ KPM5: It makes
1.IMPACT NEWSPRINT with GSM range 220 to 270 Its daily production is
400MT
RESEARCH METHODOLOGY
❖ OBJECTIVE-
The main objective of the internship was to determine the employee
perception towards the job satisfaction. To find out the level of the good
relationship between the Employee satisfaction and organizational
commitment.
❖ SAMPLING SIZE- The are total of 30 respondents from the organization
❖ TECHNIQUES- The technique used for the data collection and presentation is the pie-
chart and tables. The pie-chart is the type of the graph in which a circle is divided into
sectors that each represent a proportion of the whole.
❖ DATA INTERPRETATION- The primary data has been collected has been prepared on
the basis of questionnaire through an online link survey form filled by 30 respondents. The
whole data has been collected from the employees of the mill.

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1. GENDER
GENDER
a) MALE - 22
b) FEMALE - 8
c) PREFER NOT TO SAY – 0
INTERPRETATION: From the above data it is seen that there are 8 females and 22 males
working in the Purchase department of Khanna paper mill.
2. AGE
Age No. Of Employees Percentage
20-30 Years 16 53.3%
30-40 Years 8 33.3%
40-50 Years 3 10%
50+ Years 1 3.7%

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Interpretation: From the data above it is seen that there are 16 employees
from the age group of 20-30 years, 8 employees of 30-40 years, 3 from the
age group of 40-50 years and 3 are above 50.
3. HOUSING
HOUSING No. Of
Employees
Percentage
a) RENTED 5 16.7%
b) OWNED 24 80%
c) QUARTERS 1 3.7%
INTERPRETATION- In the given data we can see that most of the employees live in their
Owned Houses while other in the rented houses so the quarters
4. NATIVE PLACES
NATIVE PLACES No. Of Employees Percentage
Rural 10 32.3%
Urban 12 45.2%
Semi Urban 9 22.6%

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INTERPRETATION- In the Above information we get to know that the most of the
employees working are from the urban areas i.e.,12 and some are from the rural areas i.e., 10
and the rest are from the semi-Urban areas.
5. EDUCATIONAL QUALIFICATIONS
EDUCATION NO OF EMPLOYEES PERCENTAGE
HIGHER SCHOOL 1 3.7%
POST GRADUATE 17 54.8%
GRADUATES 12 38.7%
OTHERS 1 3.7%
INNTERPRETATION- In the above information it is understood that the most of the
employees working there are post graduates and some are the graduates and very few are
higher school or others
.
6. JOB EXPERIENCE

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EXPERIENCE NO OF EMPLOYEES PERCENTAGE
BELOW 1 YEAR 6 19.4%
1-2 YEARS 11 35.5%
2-3 YEARS 5 16.1%
ABOVE 3 YEARS 9 29%
INTERPRETATION- In the above provided pie chart we can conclude that the employees
working are very experienced. The 11 of 31 workers are having an experience of 1-2 years and
many have experience of more than 3 years and some below 2 years of experience.
7. SATISFACTION WITH WORKING CONDITIONS
SATISFACTION NO OF EMPLOYEES PERCENTAGE
STRONGLY AGREE 8 25.8%
AGREE 20 67.7%
DISAGREE 2 6.5%
STRONGLY DISAGREE 0 0%
INTERPRETATION- In the above information provided it means that the working
conditions in the paper mill are not so worse. There are 21 employees that agree with the
working conditions of the mill and 8 employees that strongly agree with the working
conditions of the mill. There are very few with the disagree option.

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8. SATISFACTION WTH THE SALARY
SATISFACTION LEVEL NO OF
EMPLOYEES
PERCENTAGE
STRONGLY AGREE 8 25.8%
AGREE 13 41.9%
DISAGREE 10 32.3%
STRONGLY DISAGREE 0 0%
INTERPRETATION- In the given information it is easily understood that the employees are
somehow are agreed to the salary they get from the mill. There are 13 employees that have
agreed with the salary paid and 8 with the strongly agreed and 10 employees are those who do
not like the salary paid to them.
9. RELATIONSHIP B/W CLEKS & OFFICERS

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RELATIONSHIP LEVEL NO. OF
EMPLOYEES
PERCENTAGE
a) STRONGLY AGREE 10 32.3%
b) AGREE 16 51.6%
c) DISAGREE 5 12.9%
d) STRONGLY DISAGREE 1 3.7%
INTERPRETATION- With the above given information we can conclude that there is a
great congenial relationship between the staff and the coordinator. The above statement
shows that the 10 workers strongly agree with the relation and 16 workers only agree with
the relationship and there are other workers that don’t like the relationship
10. RETIREMENT BENEFITS
SATISFACTION
LEVEL
NO. OF
EMPLOYEES
PERCENTAGE
STRONGLY AGREE 0 0
AGREE 12 38.7%
DISAGREE 11 35.5%
STRONGLY
DISAGREE
8 25.8%
INTERPRETATION- From the above the information we can conclude that there are no
good retirement benefits are given in the mill. There are no workers that strongly agree

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with the retirement benefits and only 12 workers agree with benefits. There are 11 workers
with the disagree and 8 with strongly disagree option with the retirement benefits.
11. FEEL EXCESSIVE STRAIN DUE TO HEAVY WORK
FEELING LEVEL NO. OF
EMPLOYEES
PERCENTAGE
STRONGLY AGREE 6 25.8%
AGREE 17 54.8%
DISAGREE 8 19.4%
STRONGLY DISAGREE 0 0%
INTERPRETATION- From the above information it is clear that there is much strain on
the minds of the employees that are working in the mill. There are 6 employees that
feel much strain on the mind while working. There are 17 workers that agree with the
excessive strain on the mind but there are 8 workers that disagree with the feeling of
the excessive strain on the mind.

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12. PROMOTIONAL OPPURTUNITIESS
PROMOTION NO. OF
EMPOYEES
PERCENTAGE
STRONGLY AGREE 10 32.3%
AGREE 15 48.4%
DISAGREE 5 16.1%
STRONGLY
DISAGREE
1 3.7%
INTERPRETATION- In the given information we can conclude that there are plenty of
the promotional opportunities for the promotion in the paper mill. There are 10 employees
that strongly agree with the opportunities and 15 employees that agree with this. But
somehow there are some fields that don’t get the promotional opportunities.
13. TEAM SPIRIT

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TEAM SPIRIT NO. OF
EMPLOYEES
PERCENTAGE
STRONGLY AGREE 14 48.4%
AGREE 15 45.2%
DISAGREE 1 3.7%
STRONGLY DISAGREE 1 3.7%
INTERPRETATION- In the above diagram it is shown that there is big team spirit. In the
chart it is shown that the half of the employees strongly agree with the team spirit and 15
other workers agree with the power of the team spirit.
14. Possibility of Availing Alternative work schedules
POSSIBILITTY NO. OF
EMPLOYEES
PERCENTAGE
STRONGLY AGREE 9 29%
AGREE 16 51.6%
DISAGREE 5 16.1%
STRONGLY DISAGREE 1 3.7%
INTERPRETATION- From the given information we can conclude that the there are
many different work schedules that the employee can finish his work. There are 9
employees who strongly agree with this and 16 employees that simply agree with this. But
there are 5-6 employees that are not in favor with the alternative work schedule.

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15. HAPPY WITH THE COLLEAGUES
HAPPINESS NO. OF EMPLOYEES PERCENTAGE
STRONGLY AGREE 9 29%
AGREE 20 64.5%
DISAGREE 1 3.7%
STRONGLY DISAGREE 1 3.7%
INTERPRETATION- From the above given information gathered we can conclude that
the workers working are very happy with the colleagues with who they get in touch all the
time. The 9 employees are the workers that strongly agree with the colleagues and 20
workers that agree with this. There are very few workers that disagree with the colleagues
LEARNING STENGTH
❖ TECHNICAL LEARNING-
1. Follow Up of the Material:
The first task that
I was asked to do was the Follow up of the material that was not delivered
at the Khanna Paper Mill from the long time. The Software was given in
which all the information regarding the material and vendor name with
the delivery date. My task was to either make a reminder call or write a
reminder mail with the material description and the Purchase Order No.

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with which the vendor get to know about the product and reverts back
with the reply.
2. Comparison Sheet:
The Second task that I
performed was the preparation of the Comparison sheet. The Comparison
sheet is the sheet in which the different price from the different vendor of
the same product is compared. The Comparison sheet helps to make the
Purchase Order easily with the lowest price of the product. For the
preparation of comparison sheet there must be at least more than two
vendors. If there is only single vendor then the Purchase Order is released
for the same.
3. DMS Entry:
The Next task that I performed was the DMS Entry. No one in the plant
except the directors knows the full form of the DMS Entry. The DMS
Entry is basically done for the entry of the material that is received
through the courier service. The DMS Entry is done by mail in which I
have to scan the bill and send to the Entry Gate through mail with the
Subject: DMS ENTRY-Firm Name. Then the person on gate will do the
dams and the store boy will come to pick up the material.
4. CHECKING OF DELIVERY STATUS:
The next task was to check the delivery status of the material whether the
material is delivered or not. In this I am given with the sheet on which we
get the material name and the Purchase Order. My work was to copy the
Purchase Order and paste it on the provided software to check the delivery
status.

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5. PREPERATION OF THE L.P.P SHEET:
The other work that was allotted to me during the internship period was the preparation of
the L.P.P sheet. The L.P.P Sheet stands for the Last Purchase Price. The Last Purchase price
sheet is the Sheet in which the last price of the material is written which is bought in last
time to compare with the New Quoted Price.
In this I was given with Material Code along with the material description and I
have to copy the material code and paste that in the software. The Software gives
the Purchase History of the particular material. I have to pick the last latest
purchase price and paste it into the L.P.P sheet. In this way the Last Purchase
Price Sheet is Prepared.
❖ PERSONALITY BASED LEARNING-
1. Communication skills- While working with the Khanna paper mill, I learned with
the communication skills. While working there I got to communicate with the people as a
businessman. It made a way a talking with someone whom you are dealing with.
2. Confidence- The internship of 5 months made me man of full confidence. The
training was not the training instead it was school of many qualities that an entrepreneur needs
in his life for taking the business into heights.
3. Motivation- Another special quality that I learnt from there was that never get
demotivated in the life when you are in the business life as ups and downs come in every
human’s life. The one dealing with other
should be always motivated as it gives a good expression on other.
4. Creativity-
Another one quality is the creativity that an every businessman should
have in big amount. It is because all the work depends upon the creation of the product. How
the product is made.
The summer internship Programmed was of more than 5 months. Khanna Paper
Mills posted on Full Time internship. On 28 Jan 2022 I walked in to the interview
in Amritsar Branch and cleared the interview and started my internship on 31 Jan.
Though it was full time unpaid internship programmed, people were excited to
work with the company as, they have a good reputation in the work field. Most

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of the interns were MBA Students from the main campus, Guru Nanak Dev
University and very few were Under-Graduates including me.
Talking about the internship programmed, those 5 months period was a very
fruitful to me. During these 5 months I learned a lot more of things in the
industrial sector especially the Purchase Process.
At the time of meeting, they mentioned that you can choose any of the departments where you
will work on during the internship:
• Logistics Department
• HR Department
• Purchase Department
• Stores
So, I choose the Purchase Department where I will complete my project during the internship
period.

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SUMMMARY AND CONCLUSIONS
All the statutory and non-statutory measures are provided to employees as
per the standard measures, which improves employee’s satisfaction and
increase productivity. Any organization success and growth depends on employees.
The company may have rich resources of capital, material, infrastructure, machines
and technology but if the quality of manpower is not good, the organization cannot
succeed. Employee welfare plays a vital role in every organization. Besides several
other factors the economic development of a country depends upon the effective
functioning of employees. In order to achieve this superiors and the state should take
necessary steps for the satisfaction of employees in their respective jobs.
Happy and satisfied employee performs better his duties becomes more responsible,
feel part of the enterprise. The employees defined their job satisfaction by referring to 20
statements describing this satisfaction and evaluating three factors that were used to
compute the satisfaction index
Employees are satisfied with the present working conditions and feel secure
about their job. Many of the employees are very comfortable
with the present working condition in the mill. The most of the
employees working at Khanna Paper Mill are hardworking and
are very helpful with each other. Most of the workers share
there work with one another if any one feels the heavy load of
the work.

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INTERNSHIP EVALUATION
1. Name: Harbaksh Singh
2. Status during internship: Jr. Sr. - Jr. Trainee
3. Place of internship: Khanna Paper Mill
4. Describe your position and/or duties
• Comparison Sheet
• DMS Entry
• CHECKING OF DELIVERY STATUS
• PREPERATION OF THE L.P.P SHEET
5. Did you have adequate supervision? Yes No: Yes.
6. What was the best part of your internship experience? The best part of
the internship was exploring the live projects and having the experience
and gaining the knowledge of purchasing of goods.
7. How “changed are you as a person after this experience (describe any
new attitudes, knowledge, skills, etc.)?
My skills and vision to purchase the goods has been updated. Now, I am
always been more confident while purchasing the goods. I learnt to manage
the time as well.
8. On a scale of 1 to 10, how would you rate your internship?
I would like to give 9 ratings to this internship.

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REFERENCES
∙ https://en.wikipedia.org
∙ http://www.khannapaper.com
∙ https://www.academia.edu
∙ https://issuu.com
∙ https://www.linkedin.com
∙ https://www.google.com