Many startups and growing businesses overlook the importance of content, because they are focused on other matters. But content is essential to communicating your product, and reducing the cost of servicing your customers.
Content strategy will help you make the most of your content. It is "the practice of planning for the creation, delivery, and governance of useful, usable content" (Kristina Halvorson). It can stop you worrying that you don't have the 'right' content or 'enough' content.
Done well, content strategy drives traffic to your website and makes you money through improved branding, social engagement, usability and SEO.
In this presentation, I'll offer a quick overview of how startups and SMEs can create useful, usable content without breaking the bank.
Conduct user research to find out more about your
customers, including surveys, interviews and
checking your support queue
Draw up user personas based on your research,
and always target content at specific personas
Make sure your content looks good on all viewports
rather than brilliant on one and terrible on the others.
A recent report on mobile behaviour found that 91%
of customers say access to content any way they
want is important.
a/b test different layouts to see whether one works
better than another
If you're on a tight budget, try the five second tests
run by Usability Hub. By taking part in the tests
yourself, you can earn credit towards running your
Consider repackaging existing content into another
format, for example a blog post into a slide show
Consider curating user content, although make sure
you set the tone and edit material if necessary