AT&T Complaint - Redacted

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Gordon Yu
2 Corporate Drive Suite I00
l l i :an
DEMAND FOR ARBlTRATION
AND POSITION PAPER
6 HELPING HAND HOME HEALTHCARE, LLC, Case No.:
7 Complainant,
8 vs. MATTER OP ACCOUNT N0.- 3130
9 AT&TMOBILITY,
IO Respondent
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SUMMARY AND PRAYOR FOR RELIEF
1. Complainant never ordered or authorized insurance on any ofits devices.
2. <:;omplainant's assigned AT&T Mobility Account Representative, WANDA WTLSON-WIDERHOLD,
wrote the following on February I, 2017:
"I also confirmed the account does not have insurance added -you declined insurance at the time
ofthe order." Exhibit A.
3. Complainant later discovered the existence ofinsurance on all l5 l devices ordered.
4. WANDA WILSON-WIDERHOLD repeatedly lied about (I) whether METRO was charged insurance, and
(2) whether and when METRO would receive credits for the wrongful insuraJJce charges.
5. Upon discovery of the first lie, complainant immediately worked with AT&T Business Care representative
to remove the insurance and mitigate further damages.
6. Complainant respectfully requests to be made whole after suffering damages in the sum of:
a. $11.99 insurance per month * 15 1 devices * 8.2 months = $ 14,846.02 ("The Third Credit")
b. $11.99 insurance per month* 18 devices* 3 months"" $647.46 ("The Fourth Credit")
c. Treble damages of ($14,846.02 + $647.46) * 3 =$46,480.44, plus costs and reasonable attorneys'
27 foes, or som e other settlement amount. The forgoing language regarding settlement is not a
28 limitation or waiver ofthis or any other legal claim during proceedings before any tribunal.
29 7. Complainant has attempted to resolve this matter over 4 months with over 150 pages ofemails with
30 WANDA WILSON~WIDERHOLD (who is now unresponsive), her supervisor KEITH TEWTNKEL (who
3 1 has never responded), and roughly 24 calls w ith AT&T Business Care.
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MATIEROFACCOUNTN0.- 3130- 1 .
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8. Complainant respectfully requests AT&l' remove WANDA WILSON-WIDERHOLD from this account
immediately.
9. Complainant respectfully requests AT&T assign a new representative to this account. The
representative shall be based in Southfield, Michigan. The representative shall have no connection to
WANDA WlLSON-WIDERHOLD and her supervisor KEITH TEWTNK.EL. Ifpossible, the representativ
shall be MICHAEL COONEY.
10. Knowledgeable third parties have been appalled by Complainant's treatment at the hands ofComplainant's
current representatives. For example, JEFF at AT&T Business Care stated that he has never encountered
anything like this fact pattern before.
JJ. Complainant urges AT&T's Office for Dispute Resolution and the Arbitrator to take urgent and decisive
action to restore AT&T's credibility in this matter.
GENERAL ALLEGATIONS
12. Complainant, Helping Hand Home Healthcare, LLC, d/b/a Metro Health Care (hereinafter"METRO") is a
Michigan company. It provides home health care to vulnerable, elderly Michigan residents.
13. Starting Sep. 28, 2016, METRO ordered 151 devices from AT&T MOBILITY for its employees
14. METRO declined all forms of insurance on all devices all times.
15. These devices were all assigned to account number
16. The AT&T Mobility Sales Representative promised two credits for the purchase ofthe devices, each
exceeding $10,000 ("The First and Second Credits"). Exhibit B. After months offollow-up by METRO,
both credits have been received. Neither credit is at issue at this time.
17. METRO never purchased insurance for any ofthe devices. WANDA WILSON-WlDERHOLD informed
METRO that no insurance was on the account. Exhibit A.
18. In fact, insurance was billed since the inception ofthe account.
19. After METRO independently discovered months ofunauthorized insurance charges, WANDA WILSON-
WlDERHOLD promised to refund the money to.METRO. Instead, she attempted to confuse METRO into
believing the Second Credit (for iPad activation) is the Third Credit (for unauthorized insurance charges).
20. WANDA WILSON-WIOERHOLD has prevented other AT&T individuals from stepping in to assist
METRO. For example, GORDON YU has asked AT&T Business Care to assign a new representative and
MATIER OF ACCOUNT NO.
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remove WANDA WILSON-WIDERHOLD three times, without success. As another example, GORDON
YU has asked a representative on another ofl'v1ETRO's AT&T MOBILLITY accounts., MICHAEL
COONEY, for assistance.
2.1. In response, on May 23, 2017, WANDA WILSON-WIDERHOLD said the following to GORDON YU,
"I'm your assigned account manager. [Others] can support you, but everything comes to me. They all roll
to me." An audiorecording ofthis call is available for the Arbitrator's review.
22. Multiple people in METRO management recall WANDA WTLSON-WIDERHOLD stating that she was
METRO's only contact and the only.person able to file or receive refunds, and will so testify before the
Arbitration.
23. GORDON YU is METRO's General Counsel and has repeatedly attempted to resolve this matter prior to
filing this Demand for Arbitration.
METR.O'SAT&:rREP MISLEADS METRO AS TO INSURANCE
24. On January 31, 2017, METRO l'equested help understanding why its bill was so high. One ofMETRO's
theories was that it was being wrongfully billed for insurance.
25. On February .1, 2017 WANDA WILSON-WTDERHOLD replied, "I also confirmed the account does not
have insurance added -you declined insurance at the time of the order." Exhibit A.
26. Sometime in May 2017, METRO asked AT&T to submit a proposal to reduce its bill.
27. On May 25, 2017, WANDA WILSON-WIEDERHOLD produced an AT&T proposal showing "Misc
Costs" of$11 .99 per month on every device. Exhibit C.
28. When !VIETRO inquired what the $11.99 per month "Misc Costs" were, WANDA W1.LSON-
WIEDERHOLD wrote, "looks like insurance per line."
29. When Metro showed WANDA WILSON-WIEDERHOLD her own February I, 2017 communication
denying any insurance on this account, she wrote, "I did pull a few ofthe numbers on the account (in the o
line system- that Tammy uses) and they do not have insurance."
30. However, on May 26, 2017, when GORDON YU called MICHELLE at AT&T Business Care, 866-288-
7629, MlCHELLE stated that WANDA WILSON-WIEDERHOLD's written representation was false.
MATIER OF ACCOUNT NO.
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MlCHELLE saw "insurance everywhere," up and down the devices on the account, and across each and
every billing cycle. An audiorecording ofthis call is available for the Arbitrator's review.
31. On June I, 2017, LORENZO ELLOIT at AT&T Business Care agreed with MICHELLE. He further
advised GORDON YU that METRO's billing cycle ended on-the 2"dofeach month, and METRO would
again be charged insurance unless immediate action was taken. An audiorecording ofthis call is available
for the Arbitrator's review.
32. GORDON YU instructed LORENZO ELLIOT to remove insurance from all the lines. This was reflected
in the AT&T Post Call Notification, which states "This is to confirm the following feature has been
removed from your service: Feature: Mobile Insurance/Enhanced Support. Effective Date: 06/01/2017."
ExhibitD.
33. AT&T charged unauthorized insurance on all 151 devices during these billing cycles:
Cycle Start Cycle End Months
912812016 11/2/2016 1.2
11/3/20 16 12/2/2016 I
12/3/2016 1/2/2017 I
1/3/2017 2/2/20 17 I
2/3/20 17 3/2/2017 I
3/3/20 17 4/2/2017 I
4/3/2017 5/2/2017 1
5/312017 6/2/2017 I
Months oflnsurance Charged 8.2
34. AT&TMOBILITY wrongfully charged METRO for $11.99 insurance per month* 151 devices *8.2
months = $14,846.02 ("the Third Credit Amount").
35. GORDON YU has told AT&T Business Care at least three times to assign METRO a new account
representative. See. e.g., Exhibit E.
MATTER OF ACCOUNTNO.
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36. There is no satisfactory explanation for why WANDA WILSON-WIEDERHOLD has not been removed
from the account. Others in the telecommunications industry METRO has consulted speculate that KETTH
TEWINKEL is protecting her, against rvrETRO's interests.
37. METRO respectfully requests the Arbitrator grant the equitable reliefofremoving WANDA WILSON-
WlDERHOLD from this account, and preventing her or KEITH TEWlNKEL from accessing or interfeling
with this account.
38. METRO respectfully requests a new account representative with nothing to do with WANDA W!LSON-
WIEDERHOLD and KEITH TEWfNKEL, who is located in or near Southfield, Michigan. METRO has
had excellent experience with MICHAEL COONEY, who managed another METRO account.
THE AT&T REP CONTINUES TO MISLEAD METRO
39. One June 2, 2017, WANDA WILSON-WIEDERHOLD wrote, "I will process the request for credits
based on the emails we [WANDA and the sales representative] both have that state you did not want it on
your account. I completely agree with you, unless insurance was added after our email exchange or if
insurance was used on any ofthese lines. J will certainly request the credit be applied." Exhibit F.
4-0. METRO did not add insurance to its devices at any time.
41. One June 13, 2017, WANDA WILSON-WIEDERHOLD wrote that she "gained leadership approvals" for
the Third Credit (relating to insurance) and "sent that appt·oval to billing."
42. However, on June 24, 2017, GORDON YU spoke with LEA at AT&T Business Care, who stated the
following:
a. There is only one case number, CM20I70607_125179491.
b. AT&T's records specifically identified this case number as being for iPad activation, meaning this
case number was the Second Credit (not the Third Credit at issue here).
c. There are no other refund case numbers filed on the account.
d. There is no refund for insurance anywhere on the account.
e. It is impossible for AT&T to issue a credit without a case number.
An audiorecording ofthis conversation is available for the Arbitrator's review.
MAITER OF ACCOUNTN0.- 130-5
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43. GORDON YU asked WAND.A WILSON-11EDERHOLD to explain.
44. On June 27, 20l7, WANDA WILSON-WIEDERHOLD claimed that the single case number,
CM20I70607_125179491, was for"the insurance credits." On another email on the same day, she also
claimed there should be a "separate [second) case [number]."
45. This chain ofemails is Exhibit G.
46. GORDON YU again asked WANDA WILSON-WEIDERHOLD to explain.
47. WANDA WILSON-WEIDERHOLD has gone silent.
48. GORDON YU has repeatedly verified that the Third Credit does not exist. For example, on September 7,
2017, JEFF from AT&T Business Care, who called in another department to assist, performed a diligent
search over the course of30 minutes for the Third Credit. JEFF concluded that the Third Creditwas never
filed, and no case number exists. An audiorecording. ofthis call is available for the Arbitrator's review.
CAUSES OF ACTION
49. For their foregoing conduct, i!fETRO alleges AT&T MOBILITY's employee, WANDA WILSON-
WJEDERHOLD and her supervisor, KElTH TEWlNIKEL, engaged in:
a. Fraud;
b. Conversion, both common-law and statutory;
c. Theft;
d. Breach ofcontract;
e. Breach of implied covenant of good faith and fair dealing;
f. Civil conspiracy; and
g. Violation ofthe Michigan Consumer Protection Statute
Against METRO for their own benefit (whether commissions or indolence) and AT&T MOBILITY's
benefit (collecting unauthorized charges, under the theory ofrespondeat superior).
ANOTHER OUTSIDER CLEANS UP THE ACCOUNT
MATTER OF ACCOUNTNO. 3130 - 6
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50. Several months later, METRO was contacted by a loyalty consultant, CHASE SOUCTE. He explained that
his job was to lower rates for AT&T customers, because AT&T's high rates caused them to leave for other
carriers.
51 . On August 3, 2017, CHASE SOUCIE determined that LORENZO ELLIOT did not remove insurance ftom
I8 devices. CHASE SOUCIE removed those instances of insurance shortly thereafter. Exhibit H.
52. Since AT&T Mobility invoices a month before the start of the billing period, unauthorized insurance was
still charged on 18 devices during the following billing cycles:
Cycle Start Cycle End Months (Prorated)
6/3/2017 7i2/2017 I
7/3/2017 8/2/2017 I
8/3/2017 9/2/2017 I
Months oflnsurance Charged 3
53. AT&TMOBILITY wrongfully charged JVtETRO for $11.99 insurance per month* 18 devices* 3 months
:= $647.46 ("the Fourth Credit Amount").
METRO IS ENTITLED TO TREBLE DAMAGES AND ATTORNEY'S FEES
54. On September 7, 2017, JEFF at AT&T Business Care stated this account was a.small business account. He
stated that the Small Business Service Agreement governs.
55. Pursuant to the AT&T SmaU Business Service Agreement, «this Agreement will be governed by the laws
and regulations ofthe State set forth above for Customer's address, without regard to its conflict of law
principles."
56. METRO's address is in Michigan.
57. Pursuant to MCL 600.2919a:
(I) A person damaged as a result ofeither or both of the following may recover 3 times the
amount ofactual damages sustained, plus costs and reasonable attorney fees:
(a) Another person's stealing or embezzling property or converting property to the other
person's own use.
(b) Anotherperson's buying, receiving, possessing, concealing, or aiding in the concealment
MATTER OF ACCOUNT NO. 130 - 7
Page 8 of49 09/09/I

ofstolen, embezzled, orconvertedproperty when the person buying, receiving,
2 possessing, concealing. oraiding in the concealment ofstolen, embezzled, or converted
3 property knew that the property was stolen, embezzled, or converted. [Emphasis added].
4 58. Under Michigan law, an action for conversion ofmoney requires that the defendant obtained the money
5 without the owner's consent. Head v. Phillips Camper Sales & Rental, Inc., 234 Mich. App. 94, 112, 593
6 N.W.2d 595, 603 (1999).
7 59. METRO did not authorize or consent to insurance ou its 151 devices that constituted account number
8 287273023130 at any time.
9 60. Under Michigan law, "to the other person's own use" means that the converted money was used for any
l0 purpose to further AT&T's own interests. Aroma Wines & Equip., Inc. v. Columbian Distribuiion Servs.,
11 Inc., 497Mich. 337, 359, 871 N.W.2d 136, 148 (2015).
12 61. WANDA WILSON-WIEDERHOLD knew METRO "declined insurance at the time of the order" and
13 "continned the account does not have insurance added," while intentionally lying toMETRO by allowing
14 months and months ofinsurance charges.
15 62. After METRO detected that insurance was being charged, WANDA WILSON-WIEDERHOLD still knew
16 METRO was being charged insurance, and intentionally lied to METRO to that charges were forsomethin
17 other than insurance.
18 63. After METRO and AT&T Business Care removed the insurance, WANDA WILSON-WIEDERHOLD lied
19 by claiming to re.fund ME1RO but knew that she never acl1.1ally refunded METRO.
20 64. Complainant has attempted to resolve this matter over 4 months with over 150 pages ofemails with
21 WANDA WILSON-WlDERHOLD (who is now unresponsive), her supervisor KEITH TEWINKEL (who
22 has never responded), and roughly 24 calls with AT&T Business Care.
23 65. For enduring the bad acts of certain AT&T employees, and for the tremendous waste oftime and resource
24 METRO has wasted attempting to resolve this idiotic distraction from its business operations, METR
25 respectfully requests treble damages from the Arbitrator in the amount of $46,480.44, plus costs an
26 reasonable attorneys' fees,. or some other agreed-upon settlement amount. The forgoing languag
27 regarding settlement is not a limitation or waiver ofthis or any other legal claim during proceedings befor
28 any tribunal.
29 Dated this 9th ofSeptember, 2017.
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MATTER OF ACCOUNT NO.~ 130 - 8
Gordon Yu, Esq.
Page 9of49 09/0911

9/7/2017 Gmail - Wireless Account Assistance- Helping Hand
Gmail
Wireless Account Assistance- Helping Hand
WILSON-WIEDERHOLD, WANDA
To: Gordon Yu
Cc:
Hello Gordon,
Gordon Yu
Wed, Feb 1, 2017at11:35 AM
I reached out to Brian (the order specialist, that placed your device order for you. Below is the billing explanation
response from Brian. He said he also emailed this to you mid- January. I am sorry if you did not receive his response.
I hope this does assist you with your billing questions.
I also confirmed the account does not have insurance added - you declined insurance at the time of the order.
The credits that we are providing you for your services take 90 days to begin showing up on your account, so by the
time your 4th and 5th bills roll around the credits begin showing on your bill and you won't have to pay your AT&T bills
until the credits run out. So those will begin appearing for you very quickly as your account was first established for
Helping Hand on 10-28-2016.
When I review your billing, the first month's bill Is always higher for every company due to prorated charges. Your
account was set up in the middle of a billing cyde on 10-28-2016 so you had your first month of service to pay for as
well as pro-rated charges from 10-28-2016 through your billing date which is the 25th of every month. So your first
bill was for almost two months of services. The majority of that first bill was paid, but because it wasn't entirely paid
it leaves you with a balance of $4,524.78 carrying over to your current bill. Now your current bill is $7,544.51 which is
ALMOST exactly dead on including taxes that we illustrated that your services would be every month for all of your
devices. You have 151 active devices on your account now, which what you are paying is $49.96 per device per
month, which almost exactly mirror's what we had said t he service would cost for you.
The reason that the service is more expensive per month is because you needed to go with the bigger iPads. The
iPads we have ordered and shipped out for you are the iPad Air 2 - 32gb memory size devices which are the 10 inch
iPad that Apple makes. Because you needed to go with the bigger iPad and didn't want to pay the 2 year cost of
$429.99 per device up front, we put them on installments so you are paying $26.50 per iPad per month on
installments which is the $2252.50 per month difference. As you can see in the RED section below on the original
proposal, the iPads would have been a substantial one time cost of $36,549.15 on a 2 year contract (it would have been
cheaper on a monthly basis because you would have paid for the device upfront). However, this was something that
you had illustrated you didn't want to pay up front bec~use it was so expensive and that's understandable, that's a big
total. So the only thing that you had to pay for up front was the sales tax per device which was substantially lower,
approximately $37.10 per iPad device. When the iPads are paid off after 20 months of installments, the monthly
installment costs of the ipads will drop off your bill and your bill will fall by that $2252.50 per month plus tax. This is
something that we did communicate to you and Joe before we placed the order. So the monthly bill is a little more
expensive because of the installments on the ipads, so everything is how we illustrated it would be with AT&T for
your services. 11 of 45 09/09/17
https://mail.google.com/mail/u/O/?ui=2&ik=184b26f7c9&jsver=EfWGX3tyASk.en.&view=pt&msg=159fa88df857e4d3&q=ww1853%40att.com%20ins.ura... 1/3

9/7/2017 Gmail - Wireless Account Assistance- Helping Hand
The size specs of the iPad mini is Size (inches) 8 x 5.3 x.24, the Size specs of the iPad Air 2 that we have ordered
for you and that was shipped is Size (L x W x D in inches) 9AO x 6.60 x 0.24, so we did order the bigger of the
devices for you. So the bigger iPad device was ordered and shipped.
Please let me know if you have any additional questions,
Thank you,
ClientSolutions Executive
585 - Great Lakes
MOBILIZING YOUR WORLD
Ciick for Immediate Assistance
Click for Immediate Assistance
From: Gordon Yu
Sent: Tuesday, January 31, 2017 9:20 PM
To:W ILSON-WIEDERHOLD, WANDA
Subject: Request Assistance
12 of 45 09/09/17
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9/7/2017 Gmall - Wireless Account Assistance- Helping Hand
Hello Wanda,
Would you also please get us give us the contacts to get started on the following?
Please reply all.
1. Audit Assistance. Why are our AT&T Mobility bills always higher than our AT&T quote (attached)? Who can sit down
with us and reconcile the quote with our 300-page bills? What is their contact information?
2. Credit Timing. Per the AT&T quote, we are due a "Total One Time Credits: $19,000.00" "after 90 days of service."
When will this be credited to us?
3. Remove Insurance from the Devices. Who do we speak to?
Thank you,
Gordon Yu, Esq., MBA
13 of 45 09/09/17
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GmaH
Fwd: AT&T Mobility Proposal plan for Helping Hand
7 messages
Sent from my iPhone
Begin forwarded message:
From: "CROM, BRIAN J"
Date: October 25, 2016 at 2:49:53 PM MDT
To:
Cc:
Good afternoon Christine and Joe,
Gordon Yu
Attached to this email below is the new proposal that illustrates the services for all of your new devices.
85 iPad Air 2's on a 2 year cont.ract and 95 iPhone SE phones on the AT&T NEXT program.
You would have 4 groups (3 groups of 25 phones and 1 group of 20 phones) with SOGB worth of data to
share between all of the phones on the plan.
You would have 8 Groups (each group would have 10 iPads sharing 20GB of data) and 1 group of 5 !Pads
sharing 10 Groups of data.
This calling plans would have unlimited talk (which includes calling within the continental United States,
including, Alaska, Hawaii & US Territories like the Virgin Islands and Puerto Rico and free calling to
Mexico and Canada as well). Unlimited text (Which includes unlimited text messages, picture messages,
business messages and video messages to anyone in the world! So as long as you are texting from the
United States you would have international texting for free as part of the plan!)
~:,,~,""i:""~~~&~~.a . . ~C<ec~~The~5.gJi!..~,g.~-1.flltlf'ithat totals $19.,000.00 that we would provide you for would appear on your
AT&T Mobility bill after 90 days of service. So you don't have to do anything for that credit at all, we
would put that on for you so that it automatically posts after 90 days. ~ ~l..c,,....J
(fee):.
The additional one time-~wewould provide you to bring the costs of the~doWl
to $229.00 per device after all is said and done, would be a credit we would apply right to your AT&T
Mobility bill. So that credit would be $17,000.00 for your 85 new iPad air 2 devices.
15 of 45 09/09/17

What you WOULD have to pay for upfront (one time charges) would be the Taxes on the new iPhone SE's
which would be approximately $2673.30 and the costs of the iPad Air 2's at $429.99 per device *$429.99
x 85) =$36.549.15. So the total one time costs you would have to pay for up front would be approximately
$39,222.45. Tt1is is an approximate amount because we aren't allovved to quote taxes, however, I would
be able to give you a confirmed subtotal before I collect that from you for the devices. Now these figures
are based on you as a company buying 85 new iPad alr 2's, IF you decided to use the 30 you already have
as part of this service the price would differ. The taxes on the iPhone SE's vrould be approximately
$2673.30 and for 55 NEW iPad Air 2's would be $23,649.45, so the total for 95 new iPhone SE's and 55
new iPad Air 2's would be approximately $26,322.75 one time upfront costs.
For your infonnation as well, IF you wanted to add insurance to any of the devices, we have the AT&T
Mobility Protection plan that is a monthly cost of $10.99 per device. It covers, loss, theft. physical
damage, liquid damage and out of warranty malfunctions. It also gives you advanced functionality and
setting support, email and intemet connectivity support, set up and sync assistance with your computer
and personalization assistance as well. You don't have to add the plan if you don't want or like to, but just
so that you have the information and know that we can provlde you with the service. So if you wanted to
add the AT&T Mobile Protection plan, I can have that added for you as well.
The activation fees of $45 per line are waived and the shipping of the devices is free so there are no
HIDDEN set up costs you would have to worry about.
I hope this information is helpful . Please feel free to review this proposal at your earliest convenience and
if you have any questions or concerns or if you would like to set up the services. please don't hesitate to
let me know. Thank you for your continued interest in the AT&T mobility products and services and l hope
you have a great day.
Respectfully,
Business Solutions - National Business
Small Business Solutions - Inside Sales & Service
AT&T
Pewaukee,V1153188
MOBILIZING YOUR WORLD
Click for Immediate As;:;istance
16 of 45 09/09/17

Theinformation contained herein is for use by authoriied persons only in a~c-0rdance wilh the applicable AT&TAgreements and is not for general
distribution. This message and any files transmitted with itare AT&Tproperiy, are confidential, and are intended solelyfo1· the use of the
individual or entity to whom this email is addre.ssed. Ifyou are not one ofthe named redpient(s) or otherwise have reason to believe thatyou
have received this message in error, please norify the sender and delete rhis rnessage irnmcdiatclyfromyour computer. Anyother us!.', retention,
dissemination, forwarding, printing, 01· copying ofthis email is strictly prohibited
From: AT&T Plan Information
Sent: Tuesday, October 25, 20
To: CROM, BRIAN J
Subject: Here is the AT&T Rate Plan Information You Requested!
......- ....,_ ...•..........,._,....,_..._..,...__,,,_,_ ,___,.,,..__...._ .............- ....._,,,,,_____..,.,,_,,_ _,,__,,.,,.._ .,_...,, ...,_ ...,,.._ __,,__..... ''"""!
.,Thank You for considering AT&T for your wireless needs.
L·-·-----·------ -----··-----·--- ------1
10/25/2016
It was nice meeting you today. As requested, here is your personalized
quote. If you have further questions or want to proceed with ordering these
services, please let us know. Thanks!
Your AT&T Business Rate Plan Configuration
180Devices 195 Voice Li•~es 195 Devices with Unl1m1ted Messaging I370.0
GB Data 12.1 GB Average Per Device
Monthly Cost $5,531.30/month
One-Time Costs $17,549.15
17 of45 09/09/17

s19'3.50fmonth
a ...·----..·---..... ··----- .. -·-....·-----·-·-·-----...J
.. -1~,;;...:....,. ~~ ...,~~,)' ~·a. ~.;.;r.;; 19 of45 09/09/17

5·- ......--......._,,.,,,_,-:--···"""- ....- .....- ·-·- ........_,,__,,......._ __,,,_ ........--............____ ...- ......-_...._....._....-_.-__..-_-~- - -.:::::i
lir.;t,.
***Compatible devices only. Fees, charges and restrictions apply. Terms
subject to change. See att.com/coveragemex for complete details.
contact us I privacy policy
~ Rethink
Possible(!
-AT&T
This Information provided to you 'as Is' and for informational purposes only. The rate(s)
quoted above are estimates of the monthly charges for the identified plans (which may
include, subject to availability/eligibility, certain contractual discounts - see applicable
business agreement for details) and are based on information provided by the customer. 20 of 45 09/09/17

917/2017 Gmail - FW Quote needed for Helping Hand- upgrades and plan changes
Gordon Yu
. v o.. e..· s.e .; .4'1CJ.,..
FW: Quote needed for Helping Hand- upgrades and plan changes
To: Gordon Yu
Cc: "GRINWIS,
Hi Gordon,
Thu, May 25, 2017 at 11:54 AM
Please see attached three quotes. The first is combining the two accounts on one billing and the other two are if they
billed separately. Due to the amount of lines and low data usage we quoted Mobile Share Advantage for Business
plans- it provided the best price and allowed for usage. There are also a few lines that are eligible to upgrade devices-
t hose are indicated on the spreadsheet.
Please let me know if you have any questions or if you would liike to discuss next week.. I think you will be pleased
t hat the before Next payments (for the devices) you are under your monthly service cost goal.
Thank you,
Client Solutions Executive
SBS - Great Lakes
--CONNECT, PROTECT & MOBILIZINGYOUR WORLD
3 attachments
24 of 45 09109/17
https://mail.google.comtmaillu/Ol?ut=2&ik=184b2617c9&jsver=EfWGX3tyASk.en.&vlew=pt&msg=15c4051a5e267b1c&q=wvi.11853%40att.com%20prop... 112

9f712017 Gmail - FW: Quote needed for Helping Hand- upgrades and plan changes
0 RPA-HELPING HAND HOME HEALTHCARE LLC-Heinz 052517.xlsm
85K
0 RPA- NORTHWEST HOME HEALTH SERVICES - Heinz 052517.xlsm
473K
RPA - NORTHWEST HOME HEALTH SERVICES & HELPING HAND HOME HEALTHCARE LLC - Heinz
D(Combined) 052517.xlsm
1041K
25 of 45 09/09/17
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- Bill Review
HELPING HAND I' ('
HOME HEALTHCARE
287273023130
:urfe.""~ "'-cv~e~
07018870
Equipment Model
Beam Aircard
2 iPhone SE 04/28/2019
3 iPhoneSE 04/28/2019
4 iPhoneSE 04/29/2019
5 iPhoneSE 04/28/2019
6 iPhone SE 04/29/2019
7 iPhoneSE 04/28/2019
8 iPhoneSE 04/28/2019
9 iPhone SE 04/28/2019
10 iPhone SE 04/28/2019
11 iPhone SE 04/28/2019
12 iPhone SE 04/29/2019
13 iPhone SE 04/28/2019
14 iPhone SE 04/28/2019
15 iPhoneSE 04/28/2019
16 iPhoneSE 04/29/2019
17 iPhone SE 04/28/2019
18 iPhone SE 04/28/2019
19 iPhone SE 04/28/2019
20 iPhone SE 04/29/2019
21 iPhone SE 04/28/2019
22 Beam Aircard
23 iPhoneSE 04/29/2019
24 iPhone SE 04/28/2019
25 iPhone SE 04/29/2019
26 iPhone. SE 04/29/2019
27 iPhone SE 04/30/2019
28 iPhone SE 04/28/2019
29 iPhone SE 04/29/2019
30 iPhone SE 04/29/2019
31 iPhone SE 04/29/2019
32 iPhone SE 04/28/2019
33 iPhone SE 04/29/2019
34 iPhoneSE 04/29/2019
35 iPhone SE 04/28/2019
36 iPhone SE 04/28/2019 .. ' ;'.-~==··
37 iPhone SE 04/28/2019
~ iPhone SE 04/29/2019 '1,3:34 .•,
39 iPhone SE 04/28/2019
40 iPhone SE 04/28/2019 '13.~4 .
41 iPhone SE 04/29/2019 . . ~;3.~4 . .
42 iPhoneSE 04/28/2019 .. f3.34
43 Beam Aircard
44 iPhone SE 04/29/2019 ,·. ·
45 iPhoAe SE 04/29/2019
46 iPhone SE 04/29/2019 :,"}.._. , - ..
-•., ·:.
47 iPhone SE 04/29/2019
48 iPhoneSE 04/2912019
:. :.i:.F , . tt99 ·. -.'
•:;:. :.tr.99 ;·
.:1'1.99 . L.
_,·u;.99 ·:
... . ·
Avg Data For 3
Months in GB
0.00
0.12
0.11
0.05
0.53
0.00
0.03
0.27
2.45
0.32
0.05
6.68
0.27
0.21
0.50
0.19
0.41
0.20
0.14
0.25
0.05
0.00
0.12
0.40
0.56
0.02
0.08
7.13
0.15
0.13
0.09
0.22
0.08
0.12
0.11
0.05
0.33
0.22
0.22
0.07
0.02
7.63
0.00
0.22
1.38
0.04
0.30
0.35

49 iPhone SE 04/29/2019 0.12
50 iPhone SE 04/29/2019 0.27
51 iPhone SE 04/29/2019 5.85
52 iPhone SE 04/29/2019 0.22
53 iPhorie SE 04/29/2019 0.47
54 iPhone SE 04/29/2019 0.20
55 iPhone SE 04/29/2019 0.69
iPhone SE 04/29/2019 2.03
57 iPhone SE 04/29/2019 2.07
58 iPhoneSE 04/29/2019 0.18
59 iPhoneSE 04129/2019 0.26
60 iPhone SE 04/29/2019 0.79
81 iPhoneSE 04/29/2019 1.57
62 iPhoneSE 04129/2019 1.17
63 iPhone SE 04/29/2019 1.44
64 Beam Aircard 0.00
65 iPhoneSE 04129/2019 0.00
66 iPhone SE 04/29/2019 0.00
67 iPhone SE 04/29/2019 0.03
iPhone SE 04/29/2019 0.00
69 iPhone SE 04/29/2019 0.00
70 iPhone SE 04/29/2019 0.00
71 iPhone SE 04/29/2019 0.02
72 iPhone SE 04/29/2019 0.10
73 iPhone SE 04/29/2019 0.00
74 iPhone SE 04/29/2019 0.14
75 iPhone SE 04/29/2019 0.22
76 iPhone SE 04/29/2019 0.10
77 iPhone SE 04/29/2019 0.04
78 iPhone SE 04/29/2019 0.04
79 iPhone SE 04/29/2019 0.00
ao iPhone SE 04/29/2019 Q.02
81 iPhone SE 04/2912019 0.17
82 iPhoneSE 04/29/2019 0.20
83 iPhone SE 04/29/2019 0.00
64 iPhone SE 04/29/2019 0.04
es Beam Aircard 0.00
86 iPhone SE 04/2812019 0.09
87 iPhone SE 04/28/2019 1.32
88 iPhone SE 04/29/2019 0.00
8 9 iPhone SE 04/29/2019 0.08
00 iPhoneSE 04/30/2019 0.24
91 iPhone SE 04/30/2019 0.00
92 iPhone SE 04/29/2019 6.77
93 iPhone SE 04/28/2019 0.04
iPhone SE 04/28/2019 0.38
95 iPhoneSE 04/30/2019 0.05
96 iPhone SE 04/30/2019 0.00
97 iPhone SE 04/30/2019 0.03
98 iPhoneSE 04/30/2019 0.04
99 iPhoneSE 04/30/2019 0.02
100 iPhone SE 04/30/2019 0.00
10·1 iPadAir 2 11/03/2018 0.45
102 iPadAir 2 11/03/2018 0.02
103 iPadAir2 11/03/2018 0.46

104 iPad Air 2 11/03/2018 "ti.99. 0.06
105 iPad Air 2 11/0412018 ... ., 0.05
106 iPadAir2 11/03/2018 0.86
107 iPad Air 2 11/03/2018 0.14
10S Beam Aircard 0.00
109 iPadAir 2 11/02/2018 0.28
110 iPad Air 2 11/01/2018 0.15
11 iPad Air2 . 11/01/2018 2.78
112 iPad Air2 11/01/2018 0.05
113 iPad Air 2 11/01/2018 0.34
114 iPad Air 2 11/01/2018 0.01
115 iPad Air 2 11/01/2018 0.47
116 iPad Air 2 11/01/2018 0.08
117 iPad Air 2 11/01/2018 0.01
118 Beam Aircard 0.00
119 iPadAir2 11/03/2018 0.25
120 iPad Air 2 11/03/2018 0.66
121 iPadAir 2 11/03/2018 0.31
122 iPadAir2 11/01/2018 0.11
123 iPadAir 2 11/03/2018 0.36
124 iPad Air2 11/03/2018 0.21
125 iPad Air 2 11/03/2018 0.18
126 iPadAir 2 11/03/2018 0.26
127 iPad Air 2 11/03/2018 0.29
128 iPadAir2 11/03/2018 0.37
129 iPadAir2 11/03/2018 0.10
130 iPadAir2 11/03/2018 0.07
131 iPadAir2 11/03/2018 0.1 9
132 iPad Air 2 11/03/2018 1.35
133 iPad Air 2 11/03/2018 0.34
134 iPad Air 2 11/03/2018 0.18
135 iPadAir 2 11/03/2018 0.08
136 iPad Air 2 11/03/2018 0.29
iPad Air 2 11/03/2018 - ·
1
~:''5A10·:!;>,Q1::)~'·;-~ ;'.
..
0.00137
138 iPadAir2 11/03/2018 .:n·:~ '':::tO:QQ·)::,;: "" 0-28
139 iPad Air 2 11/03/2018 -~y :·-•·'::1Q;OQ..·· 0.19
140 iPad Air 2 11/03/2018 ·,t:'.._:10.QO.;'.'''~:: ;_;.
'
0.04
141 Beam Aircard ;:: ~o:oo ;·;, y-· :~'. ·?;t, " . 0.00
142 iPad Air 2 11/01/2018 :-:.n:.:i..;1Q:p(j:: - '.::,., df.99 '"' 0.10
143 iPadAir 11/01/2018 :jQ;!)-0 • .~n.a9.. 0.20
144 iPad Air 11/01/2018 :.'·':.'i'Q.l)O;': : . ; .':11'9.g ' 3.24
145 -Pad Air 2 11/02/2018 ·Jo.'QO,. _: Jt9!),' '.. 0.17
145 iPadAir 2 11/01/2018 _JO.oQ . ~:t ;9.9. 0.21
147 iPadAir 2 11/02/2018 _- JO:OO 11':99 . 0.36
148 iPad Air 2 1/01/2018 ·~ 1()..0Q · n.99 0.24
149 iPad Air 2 11/02/2018 10:00 ·11.99 · 0.32
150 iPadAir 2 11/01/2018 .. 10.00 ('·
::::=. : :.; ::· :,. ·11,99. 0.17
151 Beam Aircard . --20.00 J10.b0 . S-RLH 20GB DAT 0.00
152 iPadAir 2 11/01/2018 10.00
. ·r
;:: :·-':
..
0.00
153 iPad Air 2 11/03/2018 .>:..;· 10.0Q - M·;'· . ·: ·:.....·; .. 0.87
154 iPadAir2 11/03/2018 10.bO .. ..: ..;., M ..:
.. ·-· 0.12
155 iPadAir 2 11/04/2018 1.0.00 0.17
156 iPadAir 2 11/03/2018 .. .. ,,/ 10.00 0.21
157 iPad Air 2 11/03/2018 ·r. ' 10.00.·.- . - 1~;99 0.15
158 iPadAir2 11/03/2018 . . ..'" 10.00 .. -~'1 :99' 0.71

159 iPadAir2 11/04/2018 1.51
160 iPadAir2 0.94
82.38
29 of 45 09109117

8/27/2017 Gmail -AT&T Post Call Notification Summary ofChange(s) to Your Account
Gman Gordon Yu
AT&T Post Call Notification Summary of Change(s) to Your Account
1 message
_,,,_ ...._ ._..,,.~·---:··,~-~~~~----·..~-·~-----------·~·"··-~···~...,~.-~
AT&T Post Call Notification <att_post_call.1192811244@csiclarifyff.att-mail.com>
To:-
ii
'
HELPING HAND HOME HEALTHCARE LLC
Wireless Number: ~
Foundation Accou~!mm
Thank you for using AT&T!
It was my pleasure to help you today. Below is a summary
of our discussion:
We corrected your shared data plan Effective
06/0212017
On your next invoice, the new monthly recurring
charges and bucket rate plans take effect at the
beginning of your next cycle. There will be no prorated
charges on your invoice.
t • This is to confirm the following feature has been
removed from your service:!
II
Feature: Mobile Insurance/ Enhanced Support
Effective Date:06/01/2017
Your device is no longer covered under insurance.
- You have 30 days from a new equipment purchase
(activation or upgrade) to re~add/enroll.
If we can help you further, please refer to
http://www.att.com/biz or call us at 1-80()..331-0500.
Sincerely,
Lorenzo E.
Business Mobility Solutions Center
1-800-331-0500
Authorized users who have access to Premier Online Care
(POC) can change rate plans, add or remove features and
reinstate wireless service after voluntary suspension. Make
these account changes today! Login at
https://www.wireless.att.com/businesscare/login.
Authorized users of Premier may include your company's
Telecom Manager. Billing Account Number Administrators
Thu, Jun 1, 2017 at 5:32 PM
II
31 of 45 09/0J/17
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8127/2017
!
Gmail - AT&T Post Call Notification Summary of Change(s) lo Your Account
and/or authorized Corporate Responsibility Users. To learn
more about Premier or Premier Online Store go to:
http://www.wireless.atlcom/businesscenter/premier.
Interested In having an AT&T Premier Enterprise Portal for
your business? Contact your sales team for assistance.
This is an automated email so replies to the address will
not be answered. Please use the contact information above
for questions regarding this message. ©2014 AT&T
Intellectual Property. All rights reserved. AT&T, Globe logo
and other marks are trademarks of AT&T Intellectual
Property.
lcs:~:'"''.___·-------------~......-·-----·-----........_................_.... ,_...._.....
32 Of 45 09109/17
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'
9nt2017 Gmail -AT&T Post Call Notification Summary of Change(s) to Your Account
Gmaii Gordon Yu
AT&T Post Call Notification Summary of Change(s) to Your Account
1 message
.___....___.,,_~------------~--·•'("-·-~-··.,._..._~~.-----~----....,......,,,.-...--
AT&T Post Call Notification <att_post_call,1154643476@csiclarifyff.att-maiLcom> Mon, May 15, 2017 at 12:14 PM
To:
Cc:
(" ..............__.........,__.__,,,,_ ..,,,,
..... - ......- .......- ...- ................- ................ ......- ..........- ..--.- ---- ..·- -"- "''" ""_____ _" """- ··- ·- .........- ........... """""" "'>
amt
HELPING HAND HOME HEALTHCARE LLC
Wireless Number: ~
Foundation Accou~!mm
Thank you for using AT&Tl
It was my pleasure to help you today. Bel.ow is a summary
ofour discussion:
j • Based on our discussion on 5/15/17 the following items
were discussed: I submitted a contact request form for
a]_eW accent representative and also scheduled a
committment to follow up with you in 72 hOU!:;t
! If we can help you further, please refer to
http://www.att.com/biz or call us at 1-800-331-0500.
Sincerely,
Nichole N.
Business Mobility Solutions Center
1-800-331-0500
l Authorized users who have access to Premier Online Care
(POC) can change rate plans, add or remove features and
reinstate wireless service after voluntary suspension. Make
these account changes today! Login at:
https://www.wireless.att.com/businesscare/login.
Authorized users of Premier may include your company's
Telecom Manager, Billing Account Number Administrators
and/or authorized Corporate Responsibility Users. To learn
more about Premier or Premier Online Store go to:
http://www.wireless.att.com/businesscenter/premier.
Interested in having an AT&T Premier Enterprise Portal for
your business? Contact your sales team for assistance.
This is an automated email so replies to the address will
not be answered. Please use the contact information above
for questions regarding this message. ©2014 AT&T
Intellectual Property. All rights reserved. AT&T, Globe logo
~
~
i
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91712017 Gmail-AT&T Post Call Notification Summary of Change(s) to Your Account
and other marks are trademarks of AT&T Intellectual
Property.
CSVC_X016EH
35 of 45 09/09117
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9n/2017 ·Gmail - RE: Request Status on AT&T Account- Helping Hand/Metro
On Fri, Jun 2, 2017 at 9:42 AM, WILSON-WIEDERHOLD, WANDA wrote:
Hello Gordon,
Can you please tell me ifyou were able to have Care remove the insurance feature? I have sent emails to Brian that
established your account (the one that was told no insurance) and his supervisor. If I do not hear from him by
Monday I will process the request for credits based on the emails we both have that state you did not want it on
your account.
I completely agree with you, unless insurance was added after our email exchange or if insurance was used on an
of these ines, w1 certain y request the credit be applied.
Thank you,
585 - Great Lakes
CONNECT, PROTECT & MOBILIZING YOUR WORLD
From: Gordon Yu
Sent: Thursday, June 01, 2017 5:09 PM
~ To: WILSON-WIEDERHOLD, WANDA
!;
Cc: TEWINKEL, KEITH R
Subject: Re: BY FRIDAY - Implement Before Next Billing Cycle
Wanda,
37 of 45 09/09/17
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9/7/2017 Gmail - RE: Reque,st Status on AT&T Account- Helping Hand/Metro
Gmail Gordon Yu
RE: Request Status on AT&T AccountMHelping Hand/Metro
8 messages
To: Gordon Yu
Cc:
That should be a separate case and the ipad activation credit.
I just confirmed it is for your insurance.
Tue, Jun 27, 2017 at 2:24 PM
My case, the number below, is for $14,483.92
""rk "'-u...J.e.r :iel~...> l'~ ~I ~e_
~"_,..J c...c...t"~.'o- c.re.ci-
The activation credits I emailed Brian Crom on 6/2 to have him ensure the credits that he promised were applied (see the
attached email). I have also copied Brian as he can supply us a status update.
Brian- Can you please provide a status update on this account for the iPad activation credits?
Thank you,
585 - Great Lakes
--CONNECT, PROTECT & MOBILIZING YOUR WORLD
Need Assistance?
-> Click for Immediate Assistance~
On Line Trouble Ticket:
https://expressticketing.acss.attcom/expressticketing/
39 of 45 09/09/17
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9nt2017 Gm<iil · RE: Request Status on AT&T Account- Helping Hand/Metro
From: Gordon Yu
Sent: Tuesday, June 27, 2017 2:18 PM
To: WILSON-WIEDERHOLD, WANDA
Subject: Re: Request Status on AT&T Account
Hi Wanda,
Thank you for your response.
When I called into Business Care, the case you cited was the case I also wrote about,# CM20170607 125179491.
7However, they noted the entire case was for $12,000 for 56 i~s, $200 activation credit.
They didn't find insurance mentioned, or a separate case for insurance. The insurance is another $14,483.92.
Am I missing something?
Thank you,
Gordon
On Tue, Jun 27, 2017 at 2:11 PM, WILSON-VVIEDERHOLD, WANDA wro.te:
Hello Gordon,
t The Insurance credits have been requested. As Istated I requeste.d the credits- CM20170607 1251.79491, submitted
! 6/7/17. I have emailed them to ensure they keep this moving to get credited asap.
r - ..
!
Please trust I am working to get this corrected asap.
I
Thank you,
I
I WMida ~-~ho&,
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917/2017
I 585 - Great Lakes
Gmail - RE: Request Status on AT&T Account- Helping Hand/Metro
i Need Assistance?
-> dick for Immediate Assistance Links
On line Trouble Ticket:
https://expressticketing.acss.att com/expressticketing/
From: Gordon Yu
Sent: Tuesday, June 27, 2017 2:00 PM
Subject: Request Status on AT&T Account
Hi Wanda,
I called AT&T Business Care for update on the following credits:
* $14,483.92 credit for insurance on the account. You helped us verify in February there should be no insurance on
the account. In June noted you helped us get leadership approval to apply the credit (below).
* $11 ,200 credit for activation of 56 iPads * $200 activation credit promised by the sales representative.
While AT&T Business Care found a case number for the second activation credit, submitted June 7, with "suggested
resolution date" by the "high-level adjustment team" on July 24, they found no record of any case for the insurance.
41 of 45 09/09/17
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9nJ2017 Gmai!- RE: Request Status on AT&T Account- Helping Hand/Metro
AT&T Business Care represented to me it was impossible to get a credit without first having a case number. 4-
Would you please explain, and update us on when we will receive the credit for insurance? ~
Also, would you please make your best effort to get that credit applied to our next statement (which means getting it
applied this week?) We can't wait. Isn't it just an email to billing?
If there is no credit this coming billing cycle (start of July), I understand our position is we do have to go outside for
help.
Thank you,
Gordon
On Tue, Jun 13, 2017 at 11 :09 AM, WILSON-WIEDERHOLD, WANDA
Hello Gordon,
I wanted to follow up from out call today -
wrote:
! I have gained leadershi approvals on t he insurance iece and have sent that ap roval to billing to have applied
i to the account. It could up .to two illing cycles for the credits to appear on your billing.
l
Ar~., ~s..),-'·
I am also working w ith Brian Crum and his leadership to ensure that any remaining credits be applied for the
iPad activations. As soon as I receive a response from Brian and his leadership I will certainly update you.
Thank you,
SBS - Great Lakes
,_I
1-
f
I CONNECT, PROTECT & MOBILIZING YOUR WORLD
!
I j 42 of 45 09/09/17
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917/2017 Gmail - RE: Request Status on AT&T Account- Helping Hand/Metro
I Click few Immediate Assistance
I
From: Gordon Yu
Sent: Friday, June 09, 2017 11:27 AM
Subject: Re: BY FRIDAY - Implement Before Next Billing Cycle
Hi Wanda,
What's the update on our refunds?
Do you know when the credit will show up on the bill? How likely will it be before June 30?
Thank you,
Gordon
On Wed, Jun 7, 2017 at 9:22 AM, WILSON-WIEDERHOLD, WANDA
Hello Gordon,
wrote:
I have requested leadership approvals on the credits for the Insurance. I will let you know when that
approval has 5een received and that I have forwarded it to billing. -
Thank you,
ClientSolutions Executive
585 - Great Lakes
43 of 45 09/09117
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Se<:ure IhtttPS!f/mail.metro-cares..<:omfow,a/#viewmodel=ReadMess:age.item&JtemiO=.MMKAG12:YVi.Rl/kNThlLWMzZTEtNG•.•
RE: Question Regarding Yesterday's Order
{fo!lEPLYAU.
Chase Soucie Mafk as um.reed.
To~ Go:rdon YJ;
Thankyou fur gettingback to me. However Idid: wantto fet you maw thatthe total amount ofinsurancethat wiU
be removed isa tot.al of 216.00 beforntaxes and surcharges. It loo~ like theydidn't remove it offof18 lines on the
account so that's about 217.49 that you 1ni!! see reduredfrom the quoted prtce of 52·60.00. moving forward yournew
quoted prire without insurance is 5042before taxes and surcharges. · §
...}
45 of45 09/09/17

AT&T-Notice ofDispute
AT&T is committed to resolving its customers' di~putes in a fair and efficient manner. Ifyou are
unsatisfied with the resolution that a customer service representative pffers for a problem that
you are experiencing, you may notify us ofyour dispute by sending thi's form to AT&T's legal
department.
Please complete this form in its entirety (printing legibly). Retain a copy for you~ records
and send the completed form by certified U.S. mail to: Office for Dispute Resolution, AT&T,
1025 Lenox Park Blvd., Atlanta, GA 30319.
An AT&T representative will respond within 30 days ofreceiving this form. Ifthe dispute is not .
resolved to your satisfaction, you may begin arbitration by submitting a Demand for Arbitration
to the American Arbitration Association. We provide further details on our web site (at
http://www.att.com/disputeresolution), as well as a Demand for Arbitration form.
Helping Hand Home Healthcare, LLC
Name ofaccount holder
Mobile phone number
Your email address:
Your fax number:
Your billing address:
Account number
Same.·
Additional number at which you may be
reached during business hours
Ifyou are an authorized representative ofthe account holder, p.lease print your name, yow·
relationship to the account holder, your address, and aphone number at which you may best be
reached during business hours: ·
Pl.ease hrietly describe .the nature ofyour dispute and attach any supporting docu.ments
that_you·wish. If necessary, please use the reverse side.
Please see attached for complaint and exhibits. Ifthere is no resolution by Friday, October 6,
complaint will be filed with the Michigan Attorney General.
Please briefly describe the relief.th~t.you would like from AT&T.
Please see attached.
September 8, 2017
Date
Vll2013
1 of 45 09109117

,,.
..
======::;:::::================:;:::::z
2384810904
09/09/2017 (800)275-8777 12:35 PM
===:-===== = ===== = ;= == == =============~=
ProdUct
Description
Sale
Qty
Final
Price
PM E><P 2-0ay 1 $23'1"5
Flat Rate Env
<Dortestlcl
<ATLANTA, GA 30319>
<Fl at Rat.a)
<Sigiature Waiver>
<Scheduled Delivery Day)
<Tuesday 09/12/2017 03:CXl PM> ....i-.Jli:------...
<Money Back Guarantee>
<USPS Tracking #)
<EL899834883US> ~
PHExp 1 $0.00
Insurance
<~to $100.00 includecD
Total $23.75
CredtTCard--RemItd ---- - $23.75
(Card Name:VISA>
(Account #:XXXXXXXXXXXX16CXll
(Approval #:05478G>
· (Transactl on #:457>
o~·ce ~~ l),5f~~
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AT6T
102~ levto)( Po.c-.k l3t"J .
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Arrives Sep. 12, 2017 before 3pm

9/2712017
,.
Add a tracking number
0
EL899834883US
Delivered:
ATLANTA,GA30319on
September 13, 2017 at 12:13...
Scheduled Delivery By:
Tuesday, September 12, 2017,
at 3:00 pm
Money Back Guarantee
Signed for By: K TRAWICK II
ATLANTA, GA 30319 // 12:13
pm
https://m.usps.com/m/TrackConfirmAction
USPS Tracking®
UPDATED 9127/2017 2:39 PM
1/1

AT&T Complaint - Redacted

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AT&T Complaint - Redacted