1. The temporary staffing solution
for higher education
Introducing the Unitemps franchise
opportunity – of the sector, for the sector
UNITEMPS
www.unitemps.com
2.
3. 1. Introducing Unitemps
Discover the remarkable evolution of Unitemps from its first
branch to the extensive franchise network that is currently
revolutionising the higher education approach to student
working and temporary staffing.
2. Franchise Network
With branches located at top universities and access to over
95,000 students, graduates and skilled workers nationwide,
track the scope of the Unitemps franchise network and its
partner institutions in numbers.
3. Benefits of a Franchise
See how the ethical, quality and community approach offered
by Unitemps works for the mutual benefit of students, clients
and academic institutions, providing a temporary staffing
service that genuinely offers balance to student workers.
4. Experience and Proposition
Understand the experience and knowledge that forms the
foundations of the Unitemps model and how this background
is used to improve and shape the franchise offering.
5. The Higher Education Solution
Focus on how the Unitemps approach is applied and scaled
to offer wider benefits and opportunities for innovation in the
context of the modern higher education sector.
g
6. Join the Unitemps Network
Become a part of Unitemps to harness the full potential of
student employment and temporary staffing designed for
the sector and enjoy the benefits of this innovative, socially
responsible approach.
Contents
The Unitemps model offers higher education institutions
the chance to open an in-house temporary staffing agency,
bypassing any lengthy development in order to immediately
address the financial and efficiency challenges of the sector.
4. Unitemps | www.unitempsfranchise.com
Introducing Unitemps
Unitemps is the university-owned temporary staffing service that is revolutionising the higher
education approach to student working and institutional employment. Our unique franchise
model offers a scalable opportunity for academic institutions to tackle issues such as debt and
future employability while enhancing the overall student experience.
Through a growing network of branches, Unitemps offers job opportunities to students,
graduates and the wider community. Originally established by the University of Warwick to
meet the specific challenges of recruiting in the higher education sector, Unitemps has been
helping candidates find the right jobs and helping clients find the right people since 1997.
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5. Different working ethos
Unitemps is different to most employment businesses in both culture and model. Unlike our
commercial competitors, we prioritise client experience over sales targets. Our staff do not work
on commission, and are instead driven by providing excellent service. This ethical, quality and
community approach has successfully placed thousands of candidates with employers, and we
continue to invest in this ethos for the benefit of candidates and clients around the world.
Complete recruitment solution
Unitemps covers part-time and full-time temporary assignments within academic institutions
and external companies. From one-hour shifts to full-time work, we have the network and
candidate base to fill assignments on the same day. Our temporary workers are reliable,
intelligent and keen to make an impact, while our proven systems enable branches to run
a complete recruitment service: attracting applications, processing timesheets and payroll,
maintaining legislative compliance and monitoring
departmental budgets.
Optimised for higher education
Developed specifically to meet the challenges of staffing the higher education sector while
helping students to get the most out of their university experience, Unitemps is perfectly
positioned to help institutions balance the needs of their students with their own temporary
recruitment requirements. Of the sector, for the sector, Unitemps mirrors the aspirations of its
partners, and with profits retained within each institution to reinvest for the benefit of students,
we offer a truly ethical approach.
Unique franchise model
The Unitemps franchise model was developed in 2009 and the network has since grown rapidly
across the UK, while actively exploring prospective partnerships with institutions worldwide. It
offers the opportunity to open an in-house agency in as little as three months by supplying
proven systems, operational processes and
marketing support.
Fully scalable to the institution, the franchise model bypasses the lengthy development work
of a start-up service and helps to leverage significant cost savings and generate new revenue
streams. It can even form part of an integrated careers service within the establishment, so
whatever your institution needs from its agency, the flexibility within the model allows your
Unitemps branch to be tailored to your exact requirements.
Introducing Unitemps | Page 3
7. Unitemps Franchise Network | Page 5
* Student population statistics taken from institution websites and The Complete University Guide
Branch
opened
2012
Branch
opened
2012
Branch
opened
2013
Student
population
9,000
Student
population
22,000
Student
population
21,000
Student
population
14,000
Student
population
28,000
External business only branch
Candidates
worked
in last 12 months
3,109
Candidates
worked
in last 12 months
1,217
Candidates
worked
in last 12 months
85
Branch
opened
2014
Branch opened
February
2015
Candidates
worked
in last 12 months
318
Will your
institution
join the
network in
2015?
8. Unitemps | www.unitempsfranchise.com
Eligible international students gain valuable work experience
Transferable skills developed through work, enhancing CVs and increasing employability
Financial support enabling more students to complete their education
Flexible job roles allowing students to balance work with their studies
Student benefits
Real work opportunities available for new entrants to the labour market
24/7 access to assignments both on and off campus
Nationwide network helps students find work at home during vacations
Benefits of a Franchise
The Unitemps franchise model has been developed to meet the particular needs of academic
establishments. Drawing on the experience and expertise of recruitment consultants, HR
professionals and the higher education community, the model offers students and institutions all
the benefits of an in-house recruitment agency, as well as addressing social responsibility concerns
and enhancing the wider student experience to the advantage of all stakeholders.
Unitemps branches operate for the good of their community, and all profits from the business
remain within the institution to be invested in student employability projects and campus facilities.
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9. VAT-free supply of internal staff
Revenue generated through supply of external staff
Institution benefits
Streamlined online management of temporary staff
Large and diverse pool of labour accessible across the network
Improved student recruitment, retention and employability
A new Unitemps franchise can be operational in as little as three months and provides the
institution and local businesses with access to a huge pool of skilled and enthusiastic candidates.
The model combines efficiency and cost savings with additional revenue generation and works to
the mutual benefit of Unitemps and the institution. Unitemps is able to develop business around
the credibility its relationship with the university offers, and in turn the university can draw on the
positive impact of its Unitemps franchise to aid student recruitment.
Taking a socially responsible approach to student employment can also boost university ranking
criteria such as student satisfaction and graduate prospects, as well as improving relationships
between the university and the wider community.
Benefits of a Franchise | Page 7
Legislative compliance and employment risk mitigation
Enhanced student experience and financial independence
“We are now providing a much
better and more efficient temporary
staff service to the university with
the support of Unitemps as well as
providing many more opportunities for
students to find employment while they
study with us. We have been delighted
with the success of the venture.”
James Newby
Director of Traded Services and
Business Support
University of Surrey
10. Unitemps | www.unitempsfranchise.com
Higher Education Experience
With our heritage firmly grounded in the higher education sector, the progress of Unitemps is driven by
close collaboration between expert consultants and franchise partners. Listening to the challenges of
the sector and understanding their impact on students and institutions enables us to adapt and evolve
the franchise model to directly address these issues. To do this, we bring together specialists from all the
relevant fields to ensure that the Unitemps model is the strongest temporary staffing solution available
for the sector.
Recruitment
Although run with an ethical approach and strong community relationships, Unitemps operates as a
commercial entity and relies on sound business strategy to provide a foundation for its socially responsible
aspirations. Amongst the senior management team are recruitment industry professionals with proven
track records in the commercial sector who bring with them the operational knowledge and drive that
enables Unitemps to compete successfully with outside agencies.
Higher education
As the key differentiator between Unitemps and traditional recruitment agencies, understanding the higher
education sector is vital to our success. Unitemps takes a consultative approach, building relationships
and ensuring that stakeholders within partner institutions are involved in decision making as the franchise
model is customised to their needs. This engagement enables us to not only keep ahead of new higher
education challenges, but even turn them into advantages. For example, changes to university funding
have created a more competitive marketplace, where Unitemps’ positive contribution to the campus
experience can become an influencing factor on students choosing where to study.
Human resources
One of the greatest difficulties faced by institutions that source their own temporary staff or create
independent internal recruitment services is meeting regulatory compliance. The Unitemps model
is designed to help ensure that legislation is upheld, particularly in relation to eligibility to work. Our
compliance team includes experienced HR professionals who are able to monitor and advise on legislative
and legal issues arising, as well as help to develop best practice.
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11. The Unitemps Proposition
Packaging all the knowledge of our highly-skilled staff and years of experience operating in the higher
education sector, the Unitemps franchise model provides everything you need to open a successful
in-house recruitment agency and is fully scalable to match your institutions needs..
Experience and Proposition | Page 9
• A dedicated Franchise Relationship Manager to drive the project through launch and
beyond. Each has their own specialism to aid development within the network.
• A Franchise Support Team to answer queries relating to operations, legislation and IT
• Full access to best of breed industry operating systems and the integrated Unitemps
website, with configuration optimised for higher education
• Support from a dedicated helpdesk team to resolve IT or systems issues
• Assistance with the recruitment and training of franchise staff
• Consultancy and additional training to ensure legislative compliance
• Marketing materials and ongoing business development support
• A comprehensive operations manual
• Templates for job specifications, interview questions, office layouts and terms and
conditions
• Commercial territory awarded for external staff supply
• An annual conference for all staff members to get together, interacting within the
network and sharing best practice
• A biannual forum for managers hosted at different institutions within the network
to help build constructive and successful business relationships
12. Unitemps | www.unitempsfranchise.com
The Higher Education Solution
The Problem
Universities, colleges and other higher education establishments occupy an enviable, though challenging,
commercial space. On the face of things, they have their pick of vast numbers of bright and talented
young people who want to continue their education and are willing to pay to attend a reputable
institution to do so. The higher education market is becoming consumer-led.
However, it is difficult for institutions to truly embrace this competitive marketplace against a crisis of
funding and accessibility issues. It is no longer enough to rely on pure academic excellence for credibility,
nor would it be enough to become a commercial entity overnight. Instead, they must gradually work to
offer more – providing a socially responsible, ethically-driven and student-centric experience to gain a
competitive edge while maintaining the quality that is both expected and demanded of them.
The Solution
Rather than implementing
a series of fragmented
programmes in an attempt
to contain each of these
growing challenges
individually, an integrated
solution offers the
opportunity to add real
value to an institution.
This is why Unitemps has
grown so rapidly in recent
years as more universities
have realised the significant
financial and reputational
benefits it offers.
The franchise network has
already helped to address
funding issues, delivering
VAT savings on annual
expenditure of over £25
million and a significant
uplift in revenue generation
through the supply of staff
to local business. It has
also helped thousands of
individuals find work to
finance their degrees and
enabled institutions to
maintain quality in internal
5
posts despite the transient
nature of their core workforce.
The true value of Unitemps
lies not only in the financial
and operational benefits it
gives to franchise owners but
also in the real difference it
makes to the wider student
experience, allowing students
to excel in temporary
assignments while building
demonstrable additional skills
and attributes that can aid
future employability.
The Unitemps team has
taken time to consult peers
throughout institutions in
overcoming operational and
cultural concerns relating to
the model. Questions around
initial investment, individual
institutional ‘fit’ and the
long-term horizon have been
addressed to make Unitemps
a compelling solution to
student employment and
employability, as well as
offering benefits beyond this.
While students greatly value
the ease and security of
finding and completing work
through their own on-campus
provider, the ethical aspect
of the model adds to the
powerful appeal of Unitemps.
Profits are directly reinvested
in student employability and
post-study success, and this
focus on the student is fast
becoming the main attraction
of the model for institutions.
Modern higher education
institutions are asked to walk
a tricky line. Yet those that find
new and innovative ways to
transition from their traditional
roots to offer students more
will ultimately be successful,
and Unitemps offers a
ready-made and proven
solution for the current
recruitment landscape.
14. Unitemps | www.unitempsfranchise.com
Join the Unitemps Network
Unitemps is a constantly evolving business, dynamically developing new adaptations to
contend with and embrace changes in the higher education sector it serves. Our philosophy
of growing through our ethical, quality and community approach leads us to proactively seek
new relationships with progressive, forward-thinking institutions that recognise the huge social,
economic and financial potential of effectively harnessing the student employment market.
To find out how your establishment could benefit from the franchise model and why
Unitemps is changing the ethos of temporary staffing services in higher education,
contact the franchise team directly by telephone, email or via social media for an
informal discussion or to arrange a meeting.
Email:
frm@unitemps.com
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Telephone:
+44 (0)24 7615 0322
Website:
www.unitempsfranchise.com
15. “With the support of Unitemps, we
have been able to create an excellent
in-house service that we look forward
to further developing in Nottingham.”
“We set up Unitemps because we
wanted many more of our students
to work and gain employability
skills, but also to help them be more
financially stable and secure in
their studies. It’s been fantastic, the
team have really got to grips with it
and have been through a learning
journey. It’s turned out to be one of
the best things I have been involved
in.”
“At De Montfort University we’ve been
really pleased with the impact of
having a Unitemps branch on campus.
Having an onsite recruitment agency
has meant we can offer practical help,
advice, support and employment
opportunities to students as well
as ensuring standardisation across
campus with how we deal with student
jobs.”
“Unitemps is central to the University
of Roehampton’s core mission to
prepare confident, successful and
career ready graduates by increasing
engagement with temporary
employment opportunities. Unitemps
is heavily in demand by students
and local residents who can access
temporary job opportunities both
within the university and the local
community.”
Stephen McAuliffe
Director of Careers and
Employability Service
University of Nottingham
Mark Kent
Head of Careers Centre
Staffordshire University
Stuart Marriott
Employer Development
Manager
De Montfort University
Julie Powell
Head of Employability
and Entrepreneurship
University of Roehampton
