1. Glenard A. Webb
6817 Georgia Avenue, N.W., Apt 505
Washington, D.C. 20012
(202) 489-7407
GlenWebb2001@gmail.com
Objective
To secure a customer service/sales position that offers opportunities for professional growth and
development.
Honors & Awards/Professional Accomplishments
● Selected VIP of the Sales/Marketing Department my second year at The Chronicle of Higher Ed
● Secured The Chronicle of Higher Ed’s first Publisher Catalog (print & digital) from Random House
publisher
● Increased advertising sales in a particular higher education territory from approximately $330K per year
to approximately $650K per year while at The Chronicle of Higher Ed
● Named 2008 Employee of the Year, The Washington Times
Summary of Qualifications
● Excellent customer-service skills and proven ability to resolve customers’ concern to ensure satisfaction
● Outstanding results in a high-volume Call Center
● Expert in developing and customizing sales strategies to meet customers’ needs and grow revenue
● Ability to communicate effectively with diverse populations, including various levels of management
● Excellent presentation skills, as well as organizational, time management, and decision-making skills
Education and Training
Bachelor of Arts, Music Education East Carolina University, Greenville, NC
Professional Experience
● The Chronicle of Higher Education Advertising Sales Manager 2010-2014
● The Washington Times Sales Account Executive 2007-2010
● Music Masters Private Music Teacher 2000-2005
● Financial Clearing Corp. Senior Account Executive 1995-2000
● National Credit Card Control, Inc. Customer Service Rep/ 1992-1995
Editor of Newsletter
Personal Strengths
● Creative, enthusiastic team player
● Well organized and detail oriented with ability to meet multiple deadlines
● Strong interpersonal skills
● Ability to get along with and motivate others
● Excellent written and oral communications skills
References available upon request