1. GEORGE MCLAUGHLIN| (609) 224-0956
GEORGE MCLAUGHLIN
: (609) 224-0956 7705A Central Ave,
: gm062061@yahoo.com SeaIsle City, NJ08243
EXPERIENCE
Main Frame ComputerOperator and HelpDesk Technician
ColumbusServicesand TechnologiesEgg Harbor, NJ June 2011 to February2013
RICOMM Systems Inc. – Marlton, NJ September2004 to February 2006
Atlantic Science and Technologies – Berlin,NJ September2001 to July2004
Sony Entertainment – Pitman, NJ June 2000 to June 2001
WestJerseyHealth SystemMIS – Gibbsboro,NJ September1993 to March 2000
 Responsible forcontrolling switchesand/orissuescommandsthroughanoperator's
console toensure propercomputeroperation.
 Operatedandmonitorsmagnetictape units,printers,massstorage units,consoles
and othercomputerrelatedequipment.
 Initiatedandmonitoredbackupprocesses.
 Respondedtousers'inquiriesaboutcomputeroperationandpriorities.
 Maintainedsystemlogs,recordsandreportsaboutcomputeroperation.
 Respondedtousers'programminginquiriesinabsence of consultantwithinlimitsof
knowledge.
 Responsible fortroubleshooting,diagnosingandresolvingorassigningsoftware,
hardware,andnetworkrequestsreceivedviawalkin,phone,ore-mail.
 Successfullyinstalledorupdated software onuser’scomputers.
Unit Clerk March 1992 to February 2000
WestJerseyHealth SystemBerlinDivision– Berlin,NJ
 Providedexceptional customerservice,ensuring satisfactoryservices.
 Comprehensivelyunderstoodstandardprecautionswhendealingwithpatients
 Talliedandrecordedhealth informationandinformed healthprofessionals of patient
requirementsbasedonthe information
 Accuratelydocumentedall activitiesinaclearmanner
 Responsible forprovidingclericalandadministrativesupporttothe unit
 Performedandprioritizedamultiple of complexadministrative duties
 Streamliningstore procedurestomake themmore efficient
 Work inan environmentthatbuildscommunicationandteamworkskills
RELEVANT SKILLS
 Strongproblemsolvingskills
 Excellentcustomerservice skills
 CommunicationSkills(Writtenand
Spoken)
 Team Building(including
recruitmentprocesses)
 Organizational Skills(Innovative
and Proactive)
 Administration andManagement
 BuildingandConstruction
 ProductionandProcessing
 Leadership/managementskills
 Highlyanalytical,Mathematical,
and Mechanical
 Social Perceptiveness
 Economicsand Accounting
 SystemsEvaluation
 Highinitiative andarticulation
 Self-motivated
 Abilitytocomprehendandfollow
writtenandverbal instructions
withlimitedsupervision.
 Abilitytomulti-taskandprioritize
dailyworkresponsibilities.
 Strongattentiontodetail.
CERTIFICATION
 CertifiedElectronicHealth
RecordsSpecialistCareerPrep
ProTrainLLC (May,2015)
 National Healthcareer
Association
CEHRS certificationE6S5A7C8
PROFILE STATEMENT
Dynamicand customer-focusedITProfessional,withsolidcombinationof skills,
experience,andacademicbackgroundin providingHelpdesktechnical support,
troubleshootingandmaintenance of various computersystemswhile workingwith
end-usersandprofessionalsinachievinghighandsatisfactoryresults;adheringto
highlevelsof standardsandprocedures. A provenrecordof productivityand
successful projectoutcomeswithindeadline inmulti-systems,multi user,andmulti-
platformenvironmentsuniqueto:healthcare,government,andcommercial,
computernetwork informationprocessingsystems,inadditiontouncommonability
to grasp new technical conceptsandutilizingthemtoachieve projectobjectives.
Résumé

2. GEORGE MCLAUGHLIN| (609) 224-0956
Custodian June 1989 to May 1992
Monroe Township School MaintenancesDepartmentWilliamstown,NJ
 Responsible formaintainingclean environment,usingvariouscleaningequipments
and agents.
 Usedharsh chemical compoundsusingMaterial SafetyDataasa reference source.
 Strictlyadheredto regulationsonsafetymeasureswhenusingharshcleanersonthe
floorsandotherareas. Usedsafetyequipmentsuchasa breathingmask,andgloves
whenappropriate.
 Washedbathroom, kitchen,classroomandotherwindows(insideandoutside)and
wallsusinggermicidalsolutionasscheduledorneeded.
 Performedothercleaningdutiesasspecifiedinschedule.
 Reportedthe followingtothe Director,ordesignatedstaff person:
 Checkedforwaterleaks andothermaintenance needs.
 All otherhealthandsafetyhazardsnoticed.
 Participatedinemergencydrillsandenvironmental safetyactivities,asrequested.
 Attendedandparticipatedincenterpre-service andin-service trainings.
 Performedotherdutiesasspecified injobdescriptionaddendumorasassigned.
Floor Cover Mechanic March 1980 to January 1987
SelfEmployedCarpet InstallerWilliamson,NJ
 Communicatedwithcustomerstoidentifyneedsandprovide appropriateassistance
inflooringselections,revisingandreviewingprice quotes.
 Criticallyanalyzedcustomer’sfloorplansandensure efficientsuppliesforinstall
 Collaboratedeffectivelywiththe customer’slocal store tocreate customersmeasure
appointments.
Laborer June 1979 to April 1980
Accurate IndustriesInc. Williamstown,NJ
 Utilizedhands-onskillstoperformgeneral laborwiththe anindustrial settings
 Strictlyadhere toall safety measuresandprocedures
 Work collaborativelywithotherteammemberstoachieve expectations
 Maintaintimelyandqualityjobdelivery
Appliance and Furniture Delivery June 1976 to May 1979
WilliamstownAppliancesandFurniture Williamstown,NJ
 Communicatedwithcustomerstoschedule deliveryof appliancesandfurniture
 Identifiedbestroute forquickandsafe delivery
 Ensuredtimelydeliveryof goodsinaccordance withaccurate order
Gas Station Attendant June 1976 to May 1979
Two C's Gas Turnersville,NJ
 Responsible forprovidingpromptattentiontocustomersina gas station
 Effectivelyschedule andprioritizedailydutiesaccordingly.
 Managed customersface toface anddeliveredexceptional service tothem
 Appliedtacttoeffectivelydealwithdifficult,intoxicatedcustomers
 Reviewedall relateddocumentstoensure theyare properlycompleted.
 Ensuredall operationsare incompliance withcompanypoliciesandproceduresof
safetyandhygiene
EDUCATION
May 2010 The Richard Stockton
College ofNJ Pomona,NJ
Bachelor of Science Computer
Science InformationSystem
Technologies
May 1992 GloucesterCounty
College Sewell,NJ
Associate of AppliedScience
ComputerInformation Systemsand
Technologies
May 1979 WilliamstownHigh
School Williamstown,NJ
High School DiplomaCollege Prep
and Vocational Training
REFERENCE
Edward Sgrager(ProgramManager)
(610) 675-6521
ColumbusTechnologiesandServices
Ryan NagahiroHumanResources
ColumbusTechnologiesandServices
(310) 356-5600
Suite 12
AtlanticCityInternationalAirport
FAA WilliamJ.HughesTechnical
Center
Enroute JobshopBuilding300
ColumnJ21
609-485-5173
Dr. Jill C.Gerhardt
Associate ProfessorComputer
Science andInformationSystems
StocktonState College School of
Business
609-652-4477
Jill.Gerhardt@stockton.edu
Wayne Golas
SeniorEngineer
Technical Operations
National Enterprise Operations
National OperationsGroup
609-484-1220 ext232