1. Plain Talk about
Managed IT Services
...andYou
Worksmart.
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2. In managed IT services, truth is seeing an outcome that is consistent
with what you have been told will happen. Truth is not so much an
endpoint as much as a journey unfolding day by day. The smoothness
of the journey is dependent upon the integrity of a human relationship,
just like the smoothness of a computing environment, with all of its
interrelated elements, depends upon a kind of technological integrity.
The best relationships are guided by flexibility and reciprocal open-
mindedness, which means that options ─ for now and for the journey
ahead ─ should be respectfully presented and carefully considered.
Truth, integrity and flexibility: These are the touchstones of Worknet’s
business philosophy, a way of doing business that illuminates an
admirable past and brightens a promising tomorrow.
Truth,
Integrityand
Flexibility
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3. Worknet
Infrastructure Client
Infrastructure
Worknet
Resources
Client
Resources
You and
Worknet
Worknet
Facilities
Client
Facilities
Building
Long-Term
Relationships
Worknet strives to develop long-term relationships in which the
infrastructure, resources and facilities of Worknet are strategically
blended in varying degrees with the infrastructure, resources
and facilities of each client to form a singular or enterprise-wide
solution that meets specified business requirements. During a
client’s journey with Worknet, business requirements may change.
Technology and operations models are continuously aligned with
specific changes in a client’s business ─ all with the goal of
strengthening a client’s overall business and technology model.
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4. DeliveringITServicesand
ManagingInfrastructure
Cloud Computing
Cloud computing is an increasingly popular practice of utilizing
applications, consuming and sharing information, storing data and
archiving data throughout a network of physical and virtual servers and
other devices. Much more than an item on a service menu, cloud computing
is an overarching way of delivering computing resources and managing
infrastructure to simplify and accelerate business processes, save money
and empower people with increased knowledge. It also facilitates rapid
development, implementation and testing of customized solutions.
Worknet’s team is deeply experienced in the practical and creative uses
of solution-based cloud computing, as well as the challenges it presents on
a case-by-case basis. Engineered in accordance with budgetary realities,
each Worknet solution pivots on the individual needs of the organization.
Those organizations taking their first step into cloud computing are guided
by a clear Worknet migration road map. Whether dealing with a singular
point solution or assessing the end-to-end revamp of an entire computing
environment, Worknet may recommend one cloud-computing type or a
combination of cloud-computing types ─ private, public, shared, hybrid ─
so that provisioning dovetails squarely with an organization’s requirements.
Managed Hosting
Worknet features two Tier III, SAS70-audited hosting sites through which the most advanced technology
is delivered. A hosted environment may represent the majority of an organization’s IT infrastructure or
simply be an integrated element in an organization’s topology. Worknet’s managed hosting allows
organizations to leverage cloud computing and virtual environments ─ as well as an in-depth, broad
range of skill sets ─ without committing to large capital expenditures. Solutions often delivered through
managed hosting include: ERP, accounting, e-mail and other business applications; databases; data
back-up and disaster recovery; and data storage and archiving.
Worknet’s fully managed hosting service is supported by an unwavering commitment to personalized
service and ongoing relationship building. At the heart of each relationship is the mind set that a mix
of creative solution options will be implemented to satisfy most any requirement or service level. This
highly customized, practical approach enables organizations to refocus on revenue-generating initiatives
while realizing lower IT total cost of ownership. Worknet retains service-delivery accountability and
provides 365/24/7 support; while the organization maintains control, tapping into industry-leading
technology that affords improved reliability, scalability and security.
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5. Worknet puts the business into business
resiliency, offering a value-loaded, enterprise-
class, flexible-and-scalable approach for fully
managed backup and DR. This approach,
featuring an advanced cloud-computing
environment, is grounded in extensive planning,
meticulous documentation, rigid testing, and
fulfillment of service-level agreements and
compliance points. Utilizing robust software,
Worknet ensures replication of data and
applications from front-end production to a
safe, off-site system on a physical and/or
virtual platform hosted at one of Worknet’s
data centers. In the event of any business
disruption (downtime), operations may be
Managed Backup and Disaster Recovery
seamlessly “failed over” to the backup
environment and business continuity is
assured until front-end production is restored.
The parameters for recovery are detailed in
documentation developed for each client. This
documentation includes business-specific
objectives for: a Recovery Time Objective
(RTO), the time it takes to recover operations
continuity; and a Recovery Point Objective
(RPO), the chronological point in data transac-
tions from which information may be recovered.
Worknet’s industry-first “Burstable DR” solution
is based primarily on a pay-for-what-you-use
business model, thus allowing organizations
to conserve capital. And a customized Worknet
DR solution helps an organization to mitigate
infrastructure build-up. Provisioning of an
always-ready, dedicated backup environment
is put into the hands of skilled technologists
who are intensively client-focused. Backup
and protection of data from end-users’ desktops
and laptops are an essential part of Worknet’s
offering. And, most importantly, organizations
with distributed workforces need not worry
about disruptions because a Worknet solution
affords virtual-desktop “application recovery
from anywhere.” To assure true business
continuity, Worknet can offer mobile-recovery
services that provide physical and technological
capabilities in the event of a disaster.
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6. Managed Remote Services
The practice of managed remote services is how Worknet keeps an organization’s point solution or
complete infrastructure ─ hosted solely at an organization’s physical premises, hosted at one of Worknet’s
hosting sites or co-hosted between the two parties ─ in good operational health. This offering area may
embrace a hybrid relationship in which one aspect of a solution is managed and supported by Worknet’s
services while other aspects of the solution are supported by a client. Employing a networked graphical
interface, Worknet performs remote monitoring, trouble-shooting, remediation and scheduled maintenance
primarily from its hosting site. Worknet will provide on-site support as required.
A solution is about people just as much as it is about technology. Worknet puts people
at the forefront of a solution, regardless of its complexity. Nowhere is this more apparent
than in managed remote services, bolstered by deeply experienced engineers who work
as the extended staff of organizations, focused on business outcomes through exhaustive
teamwork. They have the technological resources and capabilities to monitor applications,
databases, interfaces, servers, storage units, circuits, networks and other devices ─ plus
provide remote backup. Immediate support for end-user issues is assured through a
24/7/365 help desk staffed by industry-certified professionals.
Professional Services
A consultative practice, Worknet’s professional services provide structured analysis of an
organization’s business issues, objectives and requirements. This holistic analysis examines
the shortcomings of current IT infrastructure, staffing and procedures; then, improvements
are identified through the potential implementation of best practices and optimal uses of
technology. Such improvements may include, but are not limited to, heightened systems
resiliency and availability, consolidation of hardware and resultant space/energy savings,
more efficient access to applications and information, improved systems monitoring and
quicker issue resolution, and better use of IT staff towards revenue-generating activities.
A chief goal of Worknet is to get an organization focused on its
core business as fast as possible. Worknet personnel are not just
industry-leading technologists; they are superb communicators
and highly experienced in aligning solutions with business require-
ments. Worknet’s professional services span five consultative areas
designed to embrace nearly any business issue that can impact the
vitality of an organization: Virtualization and Storage Assessments;
DR Planning; Infrastructure Platform and Data-Center Migrations;
Technology Upgrades; and Road-Map Planning.
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7. The BottomLine:
Don’tEverLeta
ClientDown
Worknet
Infrastructure Client
Infrastructure
Worknet
Resources
Client
Resources
Worknet
Facilities
Client
Facilities
Technology
Plus
Some technology companies get caught up in
the grandeur of their image; Worknet prefers
to get down in the trenches where real value
is delivered daily through a sound understand-
ing of clients’ operations and objectives and
an unequivocal commitment to reliability.
Worknet’s objective is to ensure that every
business journey surpasses the milestones
of success. No wonder Worknet’s history
is replete with a host of highly satisfied
clients who have benefited from Worknet’s
dedication, underscored by the pledge to
never let a client down.
Never letting a client down also means
having the technology power to overcome
any challenge. In addition to its two state-of-
the-art data centers, Worknet is bolstered by
engineering and sales personnel who support
Microsoft, Oracle, EMC, Citrix, VMware,
CommVault, Cisco and much more. On a case-
by-case basis, all solutions are designed to
comply with PCI, HIPAA, SOX, COBIT and ITIL.
Worknet amplifies its technology power
through a Technology Plus program that
mines its uncompromising principles of truth,
integrity and flexibility in all relationships.
This program includes:
Technology Plus Ideas — Assures 24/7/365
communications access to the brainpower
and guidance of executive and senior
technical teams.
Technology Plus Flexibility — Customized
solutions mean no limits on business creativity
and no limits on client growth.
Technology Plus Scalability — Solutions are
not only designed to resolve today’s pain
points but also to lay the foundation for
tomorrow’s opportunity.
Technology Plus Personal Service — The
whole Worknet team, including a superb
24/7/365 help desk, becomes the client’s
“extended staff.”
Technology Plus Transparency — Clear
service agreements enable easy analysis
of total cost of delivery and support for
IT services.
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