Financial sector most concerned about compliance and risk management, however results vary across industries

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PROCESS • ANALYTICS • TECHNOLOGY 1© 2014 Copyright Genpact. All Rights Reserved.
High Tech Capital Markets Healthcare Banking
Insurance Life Sciences CPG Manufacturing
Overall
Overall
Overall
Overall
Overall
Overall
Overall
Overall
CHALLENGES ► BY INDUSTRY
Ensure
compliance to
regulations
Reduce cost
Increase customer
satisfaction
Manage risk
Increase growth
and scalability
Enable company’s
innovation
Enable agility and
adaptability
Reduce capital and asset
intensity
Financial sector most concerned about compliance and risk
management, however results vary across industries
DIRECTIONALImportance of the challenge (% of respondents in specific industries stating that the
challenge is among the 'Top 3‘ for their company)
0 10 20 30 40 50 60 70 80
• Imperatives
vary across
industries
• High tech most
focused on
innovation,
growth, agility
• Life sciences
respondents
focused on
regulation,
customer
satisfaction,
and to some
extent cost and
innovation
n=912 executives from a survey conducted by LinkedIn commissioned by Genpact

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Financial sector most concerned about compliance and risk management, however results vary across industries

1. PROCESS • ANALYTICS • TECHNOLOGY 1© 2014 Copyright Genpact. All Rights Reserved. High Tech Capital Markets Healthcare Banking Insurance Life Sciences CPG Manufacturing Overall Overall Overall Overall Overall Overall Overall Overall CHALLENGES ► BY INDUSTRY Ensure compliance to regulations Reduce cost Increase customer satisfaction Manage risk Increase growth and scalability Enable company’s innovation Enable agility and adaptability Reduce capital and asset intensity Financial sector most concerned about compliance and risk management, however results vary across industries DIRECTIONALImportance of the challenge (% of respondents in specific industries stating that the challenge is among the 'Top 3‘ for their company) 0 10 20 30 40 50 60 70 80 • Imperatives vary across industries • High tech most focused on innovation, growth, agility • Life sciences respondents focused on regulation, customer satisfaction, and to some extent cost and innovation n=912 executives from a survey conducted by LinkedIn commissioned by Genpact

Financial sector most concerned about compliance and risk management, however results vary across industries

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